Network Engineer

SCC Vietnam
Expired
+1
1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
At office

Top 3 reasons to join us

  • Competitive Remuneration
  • Annual Bonus and 13th Salary
  • UK Working Environment

Job description

Overall Job Purpose

The Network Engineer role provides professional services including design and deployment of Big Data Center Network, technical support and management of Data Centre Services and its customer’s networking and security infrastructure.

Description

  • Design and deployment of complex Data Center Network, production of documentation to a high level including technical drawing, process models, customer communications.
  • Monitoring and maintaining switching infrastructure to agreed service levels
  • Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
  • Performing Firewall Configuration, troubleshooting and Administration
  • Managing incidents and problems appropriately within agreed service levels
  • Creating and performing authorized changes to customer environments, attending CABs where necessary
  • Perform root cause analysis on reoccurring incidents
  • Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
  • Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
  • Ensure technical documentation is completed and updated to professional standards
  • Contribute to the continuous improvement programmes of all technology platforms across the datacentre
  • Log calls with third party vendors (such as CISCO or Fortinet) and escalate when necessary
  • Contributing to delivering team performance
  • Lead technical customer discussions. Do this with the best possible outcome as your main priority.
  • Provide advice and guidance to the technical specialist team and act as an escalation point within the function where required.
  • Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.

Your skills and experience

Essential requirements

  • Strong background with core network technologies in large-scale deployments
  • Minimum 5 years’ experience providing support to enterprise level clients
  • Good working knowledge and experience in a Cisco environment, Knowledge of Checkpoint Firewalls, Demonstrates excellent troubleshooting skills, Intruder Detection Systems, LAN & WAN, Routing Protocols, eg OSPF.
  • Appropriate certifications in core technology platforms (CISCO, HP, Fortinet, Checkpoint), expect the level of CISCO CCNP and above
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
  • Ability to work under pressure and to tight deadlines
  • Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
  • Customer facing experience as you will be working with technical, process and customer facing documentation.
  • Degree in Computer Science, Software Engineering, MIS or equivalent preferred
  • Experience of enterprise grade CISCO and Fortinet environments including design, troubleshooting and support.
  • Experience of working in a multi-client solutions provider
  • ITIL knowledge/accreditation specialising around operational Incident/Problem and change management.
  • Working Hours according to EU Business Hours from 13:00 to 22:00 Vietnam Time

Working Location

8th Floor, Mapletree Business Center, 1060 Nguyen Van Linh Boulevard, District 7, Ho Chi Minh City

Why you'll love working here

We create a environment where you can be best of yourself, grow with us and together we make it works

SCC Vietnam

View company

SCC Vietnam

Company type
IT Outsourcing
Company size
151-300 employees
Country
United Kingdom
Working days
Monday - Friday
Overtime policy
No OT