Managed Services Engineer (System Admin)

165 Thái Hà, Dong Da, Ha Noi
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6 days ago

Top 3 Reasons To Join Us

  • We are good listeners
  • Cutting-edge company
  • Great working environment

Job Description

The Managed Services Support Engineer is part of a team chartered to support Episerver’s Managed Services and Managed Cloud offerings providing high service availability to our customers

The position requires the right blend of technical depth, breadth, experience, and process awareness to handle the day-to-day responsibilities of these offerings. A positive attitude and the ability to deal with ambiguity in a fast paced environment are essential in this role. Good organizational skills and self-discipline are also required.


  • Primary point of contact for Managed Services site(s) support
  • Monitor, triage, document, fix, and escalate all Managed Services support incidents
  • Build strong and effective working relationships with Service Management team and Engineering
  • Work to develop proficient understanding of all critical Episerver applications and services
  • Proven ability to lead and facilitate conference calls to address site incidents
  • Effectively prioritize site incidents based on service and customer impact
  • Ticket queue management
  • Customer engaging relationship development and problem solving
  • Process focused; provides input to help improve/build processes
  • Flexibility to work any shift and to be on call outside of standard business hours.
  • Work scheduled shift during weekends

Your Skills and Experience

  • Experience with networking infrastructure components, for example, load balancers and firewalls.
  • Working knowledge of change and problem management methodologies
  • Strong written and verbal communications skills (English); ability to communicate with audiences of all levels
  • Fast learner with good troubleshooting and analytical skills, and the ability to quickly solve complicated systems and application issues
  • Able to work independently with minimal supervision and stay focused on delivering results
  • Must possess a sense of urgency and passion for customer service
  • A good team player

Skills and Experience:

Experience with the following skills and environments is a plus:

  • NOC or Operations environment
  • Supporting web based applications
  • Systems Administration experience with Windows Server, SQL Server, or IIS
  • Cloud experience such as Azure and/or Amazon AWS
  • Managed Hosting
  • Application and Data Security
  • Virtualization Software and Services

Why You'll Love Working Here

You will be:

  • Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
  • Creative thinking for developing technical solutions.
  • Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.

What will you get?

Being an Episerver's member, you are going to be offered:

  • A free “Hacking day” per month for self-studying and researching what-ever- you-want
  • 5 working days /week with flexible working time and no overtime;
  • Annual luxury Kick-off vacation;
  • International, professional, creative working environment and talented teams
  • Onsite opportunities in Europe and US;
  • Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
  • Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
  • 100% official salary during the probation period, 13 th month salary, annual salary raise;
  • Up to 03 extra paid-leave days per year
  • Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
  • Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
  • Phone and gas allowance at $ 20 per month;
  • Baby allowance for a child under 03 years old is $ 10 per month;
  • AON Premium Healthcare Insurance package;
  • Daily various foods, drink, and seasonal fresh fruits;

And many other benefits, let's join us to discover!