Junior IT Support

21Fl, ETown Central Building, 11 Doan Van Bo, District 4, Ho Chi Minh
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Top 3 Reasons To Join Us

  • Performance review 2times/year
  • Education for engineers. 1on1
  • MacBook Pro & Display Dell

Job Description

  • Receive support requests from different channels including: Phone, Email, Slack, Jira.
  • Provide the best solution based on the problems and details provided by members.
  • Monthly basic report for devices, licenses and online services billing.
  • Install and configure the company's software on members' Macbook.
  • Directly solve complex, unresolved issues to higher-level members.
  • Working with telecom operators in Vietnam (VNPT, VIETTEL, FPT ...) and internationally to troubleshoot and ensure that does not affect the network at the company.
  • Maintain intranet systems at the company.
  • Participate in deployment, installation and implementation of tasks such as preparing information technology infrastructure, setting up network equipment configuration and routine maintenance and equipment maintenance.

Your Skills and Experience


  • 1+ year experience in IT Support or IT Helpdesk.
  • Have basic knowledge about computer systems, familiar with operating systems Windows, Linux, MAC.
  • Experience or knowledge of CCNA is an advantage.
  • Able to diagnose errors and solve basic technical problems related to the network (Router, Switch, Firewall).


  • Having an attentive attitude and effective communication ability to help members troubleshoot and feel satisfied experience.
  • Ability to communicate in English.
  • Ability to work independently.
  • Mentally learn and improve yourself.


  • Salary review: Twice a year
  • Scrum training, work-related training, 1on1
  • Bonus: 13th-month salary (Bonus for Vietnamese new year)
  • Paid leave: Additional 3-day vacation (15 days in total)
  • Award: Monthly Culture Hero, Half-year MVP for excellent employees
  • Device: MacBook Pro + Dell Monitor
  • Working hour: Monday to Friday, flexible working hour
  • Health care: Annual health check
  • Insurance:
    • Pay Social Insurance, Health Insurance, Unemployment Insurance with full salary
    • Voluntary health insurance and accident insurance (Bao Viet Tokio Marine Insurance 24/7)
  • Training:
    • Technical seminar inside & outside the company
    • Order Frontend technical books (base on employee's request)
    • Internal workshops
    • Scrum
  • Others:
    • Grab expense on party day.
    • Free bike parking.
    • Free fruit and coffee.
    • Play Station, Billiard,...

Why You'll Love Working Here

  • 100% Japanese company
  • Opportunities to create services for Vietnamese market, Southeast Asian market, world market
  • Education for engineers 1on1
  • Main communication language in company is English
  • About a parent company, Money Forward, Inc. in Japan
  1. Top fin-tech company in Japan
  2. Listed on Market of the high-growth and emerging stocks of the Tokyo Stock Exchange.
  3. Provides B2C service, a personal financial management service “Money Forward” which has more than 9.5 million users and No. 1 market share in Japan
  4. Provides B2B services, “MF Cloud Series”, SaaS-type service platform for businesses, providing comprehensive services for back office operations