Java Developer

106 Centre Point Building, Phu Nhuan, Ho Chi Minh
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3 days ago

Top 3 Reasons To Join Us

  • Oversea training & company trip
  • 15 Annual leave along with other special leaves
  • English speaking solely

The Job

Current big project details: delivery a Cisco Packaged Contact Center Enterprise (PCCE) project for a local bank involving Cisco Voice Portal (CVP), Interactive Voice Response (IVR) development and host integration with client’s database using Java, JSP, and JavaScript

 

  • Develop IVR applications using Cisco Call Studio(VXML) and ICM Microapps
  • Integrate IVR flows with backend hosts using APIs (http- post method)
  • Develop custom elements based on client specific scenarios, for example perform verify/modify pin, announce credit statement details, enquire trading balance, stock price enquiry etc. on the IVR.
  • Develop multiple Java Class and extend it from Action Element Base and Implement Element Interfaces for CVP call studio custom element.
  • Route calls to the agents based on caller selection (options) and pass correct call variables to display on the finesse agent desktop.
  • Troubleshooting and fix bugs raised by the end users for all IVR applications (covering ICM and Finesse) which are being developed.
  • Deploy IVR application on SIT and run through the success and failure scenarios before deployed to UAT and production testing.
  • Integrate with ICM and troubleshoot the issues on CVP/ICM
  • Create dynamic SQL Dynamic queries or stored procedure calls
  • Use core Java skill and utilize use struts-2 for developing customized web portal for CVP for uploading media files and enabling or disable for all the hotlines.

These hotlines have multiple self-service applications. Overview for the sections: 
Security and Trading IVR functionalities
 

  • Perform security trading
  • Enquire order status
  • Enquire Stock price
  • Manned security trading
  • Enquire balance / portfolio
  • Enquire Market info
  • Perform Investment / Bond trading
  • Subscribe IPO
  • Transfer Fund
  • Cards IVR functionalities
  • Fee and Charge Waiver
  • Enquire Card Account
  • Report Card Loss / Suspicious transaction
  • Confirm Receipt of Credit Card
  • Enquire about Internet/Mobile Banking

Your Skills and Experience

We expect:

  • Programming Language required: Java, JSP, JavaScript, SQL
  • Experience: Normally 3 years and above, preferably has the exposure to PCCE, CVP or IVR.
  • Language: English speaking
  • Travel mode to SG onsite and remotely through VN.

Why You'll Love Working Here

Global Top Employer Brandname:

  • Dimension Data Group belongs to NTT Group, one of the biggest Telecommunication and IT corporations in the world (65/ Fortune 500)
  • Dimension Data Vietnam is the fasted growing company in APAC
  • Dimension Data Vietnam was the Top 3 Performing 2018

Culture:
A good mix of Western and Japanese working culture

Benefits:
 

  • Opportunities to go on company trips to Europe, Australia and SEA Countries
  • Opportunities to go on oversea training
  • Global medical insurance
  • Death & disabilities insurance
  • Corporate access to famous Online learning platform (Corusera, Microsoft Learning, Linkedin Learning,  Talk Python Training, Mindtools....)
  • Events for teambonding and family day
  • Creative & young working space
  • 15 Annual leaves minimum
  • Fixed bonus: 13th-month salary
  • Other bonus: depend on roles
  • Annual company trip
  • Working time: Mon - Fri from 8:30AM to 5:30PM