IT Support (good English)

British International School
Expired
246 Nguyen Van Huong, District 2, Ho Chi Minh
At office

Job description

The IT Support Professional will support the ICT department’s internal customers (staff, students, and visitors). IT Support monitors and maintains the school computer systems, install, and configures hardware and software around school, and solves technical problems. Working under instruction of Helpdesk Supervisor, may require undertake shift work.

Working with IT supporter from other campuses, school users and infrastructure vendors.

The British International School, HCMC is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post, including references from previous employers in accordance with our safer recruitment practice.  Interviews will be conducted in person, and they will explore candidates’ suitability to work with children.

Operations and Support

  • Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)
  • Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner.
  • Keep up to date with current technology, hardware, operating systems, general productivity software and be prepared to make recommendations to the Helpdesk Supervisor, to support continuous improvement of provision
  • Produce support documentation, user guides, and maintain an ICT support knowledge base.
  • Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement.
  • With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school.

Engineering and Provisioning

  • Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
  • Configure, deploy and maintain classroom and office ICT hardware and software applications
  • Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals
  • Collaborate with other departments and third parties to meet end users’ expectations.

Maintenance

  • Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required

Physical

  • To carry and move ICT equipment around the school campus. Involving some heavy lifting.
  • Must be willing to travel to other campuses or office which belong to BIS as required.

Your skills and experience

PERSONAL SPECIFICATIONS – Skills, Knowledge and Experience

Person Specification

  • Ability to work as part of an effective team 
  • Ability to work under pressure and meet deadlines
  • Able to manage own time and workload
  • Fluent in Vietnamese and English

Experience and Qualifications

  • A strong understanding of a wide variety of personal computing equipment and software, including word processing, spreadsheet, presentation and multi-media and web-based productivity applications
  • Good knowledge of both PC and Apple products.

Others

  • Bachelor’s degree in Computer Science, Information Technology or equivalent
  • Microsoft Certified Professional (Window 10) is preferred
  • CompTIA A+ or equivalent preferred
  • At least 1 years’ experience with desktop and end user helpdesk support

Scope of Job 

The post holder will work at one or more school campuses in BIS Ho Chi Minh City and report to the campus Helpdesk Supervisor.

Why you'll love working here

  • Salary: negotiation, 2 months of probation will be fully paid
  • Working hour: from Monday to Friday, from 8 am to 5 pm
  • Venue: 246 Nguyen Van Huong, Thao Dien Ward, Thu Duc City
  • SI, HI, UI as regulation (10,5% on gross salary); medical insurance from Generali
  • Lunch Allowance 48,000đ/day; teambuilding, year end party, annual salary review and 13th-month bonus
  • Club for sports, English and extra activities after working hour for Union Members
  • At least 20 days of annual leave during school holidays (in general 2 days in October, 5 days in December, 2 days in April, 12-15 days in July) + 3 personal leave

British International School

View company

The British International School

Company type
IT Product
Company size
151-300 employees
Country
United Kingdom
Working days
Monday - Friday
Overtime policy
No OT