IT Support Level 2

Nakivo
Expired
Year End Party 2020
Company Trip 2020
Company Trip 2019
+1
16 Le Quy Don, Phu Nhuan, Ho Chi Minh
At office

Top 3 reasons to join us

  • Premium health care check
  • Private health care
  • Extra benefits up to 350 USD

Job description

We are looking for a person who can:

  1. Deal with incoming incidents via email, over the phone and online meetings (G2M, TeamViewer)
  2. Deal with 2nd line support and development team
  3. Configure product in customer's environment, describing product requirements and features
  4. Troubleshoot Network Connectivity Issues, Operating System and Application issues
  5. Investigate product issues and providing custom builds with fixes
  6. Help Sales team with technical questions during meetings

Your skills and experience

You properly are the potential candidate for this position, if you have:

  1. At least two (02) years of experience in relevant position
  2. Strong knowledge of Linux and Windows administration
  3. Upper-intermediate English
  4. Customer-oriented attitude
  5. Available to work from 3.00 PM - 12.00 AM
  6. University degree in the field of computer science or information systems

You would be a strong candidate, if you have one of these following:

  1. Experience with virtualization platforms (VMware, Hyper-V, EC2, Office 365, S3)
  2. Experience with network traffic analysis (tcpdump, Wireshark)
  3. Knowledge of VMware backup and replication products

 

Why you'll love working here

Nakivo Vietnam has been changing very fast in the recently years, we have grown from a group of 6 engineers into a team of more than 60 people and we are expecting to grow even more in the next following years. 

We welcome and embrace people, regardless to their background, religion, nationality and gender, but focus in diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become competitive choices for talented people, by offering

  • Flexible working hours: Office opens from 6.00 AM to 10.00 PM
  • Private health care package
  • Premium health care check
  • Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
  • Up to 15 annual leaves/year and additional leaves (up to 3 days)
  • Team building
  • Free and un-limited snack, tea, coffee and by-choice request.

Providing continuous data protection software for VMware-based virtual servers.

Company type
IT Product
Company size
151-300 employees
Country
United States
Working days
Monday - Friday
Overtime policy
No OT