IT Support Executive

Top 3 reasons to join us

• Competitive salary & benefit package
• Recognition & respect the diversity culture
• Dynamic & international working environment

Job description

To manage and support users (hardware/software):

• Troubleshoot system and network problems and diagnose and solve hardware or software faults
• Install and configure computer hardware, operating systems and applications
• Provide first level support to requesters e.g. answering via support channel, incident management, phone etc.,
• Set up new users' accounts and profiles and deal with access issues
• Daily monitor incident management system, classify and modify all incidents in compliant with IT standards
• Handle incidents within agreed service level agreements (SLAs)
• Follow up with the system development team on various systems issues

Provide weekly incident reports to the department head

To manage IT assets (including regular maintenance and repairing):

• Keep IT asset management up-to-date with precise data
• Keep storage neatly and well-organized
• Manage desktop, laptop, and mobile device in stock, software application licensing
• Make sure availability of backup equipment
• Conduct internal audit and support Finance in bi-annual hardware and licence audit
• Manage electric devices, power supplier, UPS etc.,
• Make sure software is up-to-date with the latest version
• Manage mobile device and cell phone telecommunications including provisioning, assigning, managing, cell phone contracts, and phone numbers and subscription
• Deal with vendors for warranty, maintenance and repairs of all hardware, software, and services employed by the network and its applications

Deploy improvements and fixes to the network and applications infrastructure

Provide monthly reports on new IT assets to department head and Finance

Your skills and experience

• Education: University degree/ College graduated, prefer in IT field
• Experience: 6 months - 1 year of working experience with IT Support/ IT Helpdesk position
• Languages: Basic English IT language (good at reading and understanding, speaking and writing)
• Good communication skills, patient personality.
• Self-motivated with strong team skills, a high degree of punctuality.
• Hard-working and good health.

Why you'll love working here

We are a diverse crowd of doers and thinkers who work 24/7 from our offices in Denmark, Sweden and Vietnam, all of us towards the same goal – creating outstanding solutions and the best customer experience.

Our purpose is to make it easier to market real estate. For nearly 20 years, we have worked passionately to help realtors all over the world by delivering reliably image solutions and great marketing tools.

Joining us, you’ll have an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

Also, you will join a dynamic and international environment anchored in a strong company culture that encourages and fosters creativity, innovation, respect and equality. Our values - quality, credibility, openness, innovation, care, and passion – are based on a belief that we can make a difference – for each other and our clients. Our award-winning CSR policy and high employee ethics are proofs that we walk the talk. 

WHAT WE OFFER

We are looking to build a long-term relationship, and you will be part of a team that is in a very exciting development phase. 

We offer a competitive salary and benefit package including an attractive incentive plan, other activities like: Team building, company trip, Year End Party…that fit the selected candidate’s experience and qualifications. 

Additional benefits include 13th and 14th month salary as per regulations set forth in our staff manual. Insurance contributions as regulated by the law. 

Besides fully participate in SHUI, we offer private health insurance including family members as per regulations set forth in our staff manual; Annual health check as well as meals (co-sharing) consumed in the company’s canteen. 

Training activities are carried out both at a corporate as well as individual level.