IT Support Officer (English) - on Shift
Fitness & Lifestyle Group (FLG) Viet Nam
Expired
Top 3 reasons to join us
- Personal growth & career development
- Rewards & Recognition
- Healthy lifestyle
Job description
Position Summary:
The IT Support Officer is the first point of contacts to enhance IT Support service delivery, and assure that high-quality IT services are brought to every clubs and offices.
Key Duties & Responsibilities (duties and responsibilities include, but are not limited to the following)
Managing User support activities
- Installing and configuring computer hardware operating systems and applications
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Supervise subordinate if any to monitor and maintain the computer system
- Supporting the roll-out of new applications
- Setting up new users’ accounts and profiles and dealing with password issues
- Support in resolving Hardware issues through escalation of issues with Hardware partners
Compliance with IT Policies
- Ensures that no user in the company has access to programs other than needed to perform the job
- Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on computers
Professional Development
- Testing and evaluating new technology
- Working with vendor for up to date hardware and software.
- Advise on computer improvements such as hardware procurement
- Stakeholder Liaison
- Act as the interface and liaison between the group operational stakeholders and, relevant IT operational support teams (and/or contractors)
- Maintain user confidence and protect operations by keeping information confidential
- Systems Delivery
- Ensure proper escalation paths from the Service Desk Team exist into key subject matter experts within the business and IT teams
Your skills and experience
Qualifications:
- College or Higher Degree in IT
- ITIL Qualified will be appreciated
Experience:
- A dynamic professional with at least 1- 2 years of IT professional experience.
- Hands-on, possess a high energy level and good team player
Knowledge & Skills:
- Fluent English speaking & writing, familiar with supporting foreigners (we require Ielts 5.5 or Toeic 800 and above, no need certificate, but at least such level)
- Strong interpersonal skills with a proven ability to build and maintain strong relationships with internal and external stakeholders
- Strong attention to detail and high standard of quality for deliverable creation
- Strong customer focus and demonstrates a service oriented culture
- Proactive in identifying opportunities for improvement within the business and taking ownership of actions
- A passion for Service Improvement
- Knowledge of ITIL disciplines
- Excellent customer facing/customer service skills
- Able to work under pressure and meet deadlines
- Able to demonstrate a high degree of flexibility including shift and out of hours working
- Able to manage and prioritize and tasks and time efficiently
- Self-motivated
Shift requirement:
- Flexibility in relation to the rota, available to work night duty across 7 nights (Monday to Sunday)
- Up to the rota, but the work is around 8 hours per day and 5.5 days per week (e.g. 6:00-14:00, 14:00-23:00, 23:00-6:00, 1:00-9:00)
Why you'll love working here
- Free gyms at California Fitness & Yoga Centers
- Social insurance, health insurance & unemployment insurance contribute per full salary
- Personal Accident Insurance 24/24
- Free soft-skill trainings, Home Office party, teambuilding
- Healthy, dynamic and multinational working environment
Fitness & Lifestyle Group (FLG) Viet Nam
View company
Fitness & Lifestyle Group (FLG) Viet Nam
Company type
IT Product
Company size
1000+
employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT
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