IT Support Engineer - Up To $2200

Go1
Expired
Work Hard
Phu Quoc 2022
+2
271 Nguyễn Trọng Tuyển, Phường 10, Phu Nhuan, Ho Chi Minh
At office

Top 3 reasons to join us

  • Build Techs On Global Scale
  • Top Paid, Top Benefits
  • Growing Despite The Pandemic

Job description

Go1 is on a mission to unlock positive potential through a love of learning. The Go1 platform makes learning easy with thousands of courses in one simple solution. We provide the opportunity for individuals to develop themselves to face the future, and for organisations to achieve their strategy.

Established in Australia, our core value of ''eyes to the climb'' has already seen us grow to achieve a valuation of $1bn, as well as establishing an office based in Ho Chi Minh City, Vietnam.

In the journey of fast and sustained growing to become a giant tech company, we now need you as a Senior IT Support Engineer (aka a Senior Service Desk Analyst at Go1) to be our companion so bad.

Your role in the organisation:

You play an indispensable role who has been reaching into every aspect of our business IT systems, using powerful technologies and tools to empower Go1 individuals and the company as a whole.

You ensure all machines are deployed with an up-to-date Standard Operating Environment (SOE) and together with your team help the company in the journey to get the ISO 27001 compliance.

What does your day-to-day work look like?

· Support all Go1 staff with technical issues and enquiries in the office and remotely.

· Meet internal SLA’s for responding and resolving reported issues and service requests

· Supervise business IT issues and report on type and severity

· Manage identity, accounts, and access to systems for Go1 staff

· Monitor and manage the network at all Go1 offices

· Manage all IT hardware assets & software licensing for Go1 staff

· Work closely with software and hardware vendors regarding procurement, licensing & support

· Manage and maintain IT conference equipment, security systems (cameras and door systems)

· Monitor and improve upon our IT security

· Create and maintain IT documentation to allow staff to self-support general issues

Your skills and experience

Must-haves:

· Experience with Windows and Mac Desktop environments

· Good problem-solving skills

· Confident in your English skill with the ability to communicate with both technical and non-technical people

Nice-to-haves:

· Experience providing remote support

· Experience managing Office 365 deployment (users/roles/permissions)

· Tracking and managing IT assets

Attributes that help you succeed in this role

· Proactive and autonomous in doing and going beyond your job

· Ability to work independently and within a team

· Always willing to learn a new product

Why you'll love working here

We work as a team - we are open to new ideas, resolve issues together, and continue to learn from each other.

We offer extensive benefits, including but not limited to:

  • Top-quality gears to work with (Macbook Pro, High-end Windows laptops)
  • 13th-month salary and company performance bonus;
  • Biannual salary review in January and July;
  • 20 days of paid annual leave;
  • Global premium healthcare coverage for you and your beloved one(s) right after you join us;
  • Life insurance;
  • Premium annual health check-up;
  • Annual company trip and year-end party;
  • Monthly team-building budget of 550,000 VND per person
  • Hybrid working support;
  • Free in-house food and drink: we have an in house barista that makes you nice coffee & fresh juices every day;
  • Unlimited access to the Go1 Content Hub - thousands of training courses are waiting for you!

Last but not least, Go1 is on a stable and rapid-growth curve and you will have the opportunity to grow with us!

Join Go1 to make the world a little smarter every day by building the technology that powers Go1

Company type
IT Product
Company size
501-1000 employees
Country
Australia
Working days
Monday - Friday
Overtime policy
No OT