IT Support Engineer

Remote Resources VN (RRVN)
Expired
+2
77 Tran Nhan Ton, District 5, Ho Chi Minh
At office

Top 3 reasons to join us

  • Competitive benefits package
  • Supportive and flexible work environment
  • International teammate

Job description

Essential tasks to be undertaken include;

 

  • Cloud technologies including, but not limited to AWS/Azure/O365
  • Good understand of, and previous experience working with Windows Active Directory and servers
  • Established understanding of networking for troubleshooting purposes.
  • Established understanding of troubleshooting of networking protocols and topology
  • Sound technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations PC's, servers, backup solutions, printers, media and audio-visual equipment and mobility;

Duties include,

  • Follow up and resolve helpdesk requests and technical issues
  • Ongoing health checks of customers systems via monitoring tools or remote / onsite manual checks
  • Monitor and maintain client infrastructure including backups, patching levels and hardware performance across Server and end user devices
  • Liaise with service desk and attend to allocated tickets and manage to closure
  • Knowledge of desktop & software applications - Microsoft Office, Antivirus software and systems
  • Maintain client documentation and reporting as required

Your skills and experience

Experience and Education:

  • Excellent attitude towards learning new skills and treating customers and colleagues with respect
  • Proven experience in a similar position with minimum of 5 years’ experience
  • IT Certification or equivalent relevant Vender certifications
  • Good command of English language
  • Microsoft certification is an advantage
  • Strong all-round communication skills
  • Organised and attention to details

Key Skills and Competencies:

  • Client Focus – meeting and exceeding customer technical requirements of clients
  • Strong Communication - Demonstrates empathy and understanding within the work and within the client environment – expressing opinions appropriately, listening to the message being delivered, & appropriately managing errors and possible conflicts. Solid written, verbal, and diagrammatic communication skills
  • Quality of Work - Pay attention to detail and be proud of the quality of work produced, ensuring excellence and always seeking ways to improve outputs
  • Written Communication - Effectively translates ideas and concepts into clear and concise reports and documents
  • Business Understanding – A good understanding of the whole Southern Cross business, and ability to talk to people at all levels in an organisation about the business and it’s offerings
  • Teamwork – Works efficiently and effectively with the team to achieve group goals
  • Action / initiative - Works to meet objectives, solve problems before being asked or required to do so.
  • Composure - Remains focused on the task and goal under stressful and challenging circumstances
  • Decision Making/Judgment - Demonstrates the ability to make timely and effective decisions and knows when to escalate
  • Conceptual Thinking – Effectively pieces information into a cohesive whole, and presents in a clear and concise manner
  • Change Management – Ability to adapt to changes in the business with minimal issues arising
  • Processes - Process savvy – able to follow processes, and design them if there is no process

Why you'll love working here

RRVN always try our best to build a professional and dynamic working environment for our staff. We understand the employees' desire for growth and therefore facilitate your learning with our many training courses that help not only develop your professional knowledge but also improve essential life skills.

 

Our benefits for employees include:

 

  • Competitive salary
  • Insurances (Based on gross salary according to Vietnam Employment Policy)
  • Personal Health Insurance
  • Salary for the 13th month
  • Annual vacation
  • Birthday party
  • Well-being enhancement activities (Soft skill training courses, English class, Yoga club, football club, etc.)
  • Entertainment activities (movie night, gaming time, company lunch/dinner, bowling day, etc.)
  • Opportunity to give back to the community (RRVN is partnered with Cleanup VN for different social events)
  • Opportunity to work or be trained overseas
  • Working time: 06:00am - 03:00pm, from Monday to Friday

Remote Resources VN (RRVN)

View company

Our Company Culture, Our Values and Our Causes underlines everything we do.

Company type
IT Outsourcing
Company size
51-150 employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT