IT Support Engineer( (Linux)

14 days ago

The Job

  • Helping install, upgrade, deploy and troubleshoot hardware and software systems
  • Providing desktop and deskside support to operation at different level. Interface with multiple levels of end users, management, VIPs and local technical staff. 
  • Collaborating with cross functional teams and explain highly technical information in an easily understandable manner at all levels. 
  • Will be responsible to work on assignments of diverse scopes where analysis of data and hardware requires evaluation of identifiable factors.
  • Will exercise judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and must mediate between customers and other departments within the organization to ensure problem resolutions.
  • Will provide superior customer service through positive attitude, leadership and team player attitude and will be a resourceful thinker with ability to multitask and prioritize deadline.

Your Skills and Experience

  • With 3+ proven years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role and hands-on experience to a service a big span of customers
  • With good knowledge PC Hardware / Software 
  • Good Communication and interpersonal skills.
  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. 
  • Configuring hardware and software applications, network connectivity, mobile computing
  • With good knowledge of Windows 7, 10 desktop operating systems/Linux/Mac OS environments and working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Walking customers through installing applications and computer peripherals
  • Sound knowledge of Configuring data backup, Recovery & Imaging tool
  • With knowledge of networking/networking security practices and anti-virus programs
  • Addressing user tickets regarding hardware, software and networking. Resilient and able to provide Desktop and Deskside Support and resolve conflicts with ability to remotely troubleshoot issues through targeted probing questions to diagnose problems & solve customer problems
  • Well versed with bug tracking & beta testing
  • Well versed with Cloud Based Telephone Systems exposure & Video Conference

Why You'll Love Working Here

  • Candidate will have the opportunity to work for one of the most renowned companies in SE A and this opportunity serves as good exposure and platform to showcase their skills and talent to a pretty large audience. 
  • Positive workplaces  with a common set of traits that foster excellence, productivity and camaraderie.