IT Support Engineer (Level 1)

Nakivo
Expired
Year End Party 2020
Company Trip 2020
Company Trip 2019
+1
16 Le Quy Don, Phu Nhuan, Ho Chi Minh
At office

Top 3 reasons to join us

  • Premium health care check
  • Private health care
  • Extra benefits up to 350 USD

Job description

Responsibilities:
  • Must be able to clearly communicate via email, chat and phone with end users and technicians.
  • Record, maintain and updates issues in the Incident Management system.
  • Keep customers informed on the status of their requests.
  • Resolution of level one issues - Following knowledgebase articles and procedures.
  • Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
  • Escalate incidents to level2/level3 support.
  • Identify recurring issues.

Your skills and experience

Requirements:
  • Advance English (in both written and spoken)
  • Understanding of the basics of Microsoft Server OS and Linux OS.
  • Must be customer and detail oriented.
  • Available for an early shift (7.00 AM – 4.00 PM).
Desired Qualifications:
  • 1+ Years of Technical Support or IT Desk-Side support.
  • VMware knowledge.
  • Hyper-V knowledge.
  • Network basics, such as TCP/IP, Ping, Trace Route.
  • Willingness to learn new tools and technologies and take on new responsibilities as assigned

Why you'll love working here

At Nakivo, we are offering employees with young, dynamic and flat organization chart, where your ideas can instantly reach your team leader or even CEO just by clicks. Nakivo Vietnam has been changing very fast in the recently years, we have grown from a group of 6 engineers to the current team size of 20 and we are expecting to grow even more in the next following years. 

We welcome and embrace people, regardless to their background, religion, nationality and gender, but focus in diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become competitive choices for talented people, by offering
  • Flexible working hours: Office opens from 8.00 AM to 8.00 PM
  • Private health care package
  • Premium health care check
  • Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
  • Up to 15 annual leaves/year and additional leaves (up to 3 days)
  • Team building 
  • Free and un-limited snack, tea, coffee and by-choice request. 

Providing continuous data protection software for VMware-based virtual servers.

Company type
IT Product
Company size
151-300 employees
Country
United States
Working days
Monday - Friday
Overtime policy
No OT