IT Specialist (System Engineer)

39 Le Duan Street, District 1, Ho Chi Minh
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3 days ago

The Job

  • Provide a high level of customer service while supporting all assigned case teams and office based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, Smartphones, phone and voice mail systems, both in and outside the office
  • Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at the client site
  • Work with case team Leaders to provide technical (hardware, software, connectivity) solutions at the client site according to established standards. Regular Case Team visits will be required
  • Gather feedback and evaluate impact of IT Service offerings
  • Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
  • Support a variety of operating systems and applications
  • Hardware and software asset tracking and inventory management
  • Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
  • Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
  • Communicate frequently with end users as well as with local support teams
  • Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
  • Participate in local projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

Your Skills and Experience

Education/Experience

  • Post-secondary education in Technology or equivalent experience
  • Minimum of 1-2 years experience in similar role
  • Experience in working with teams

Knowledge

  • Experience troubleshooting Windows 10, Office 2013, Internet Explorer, VPN/network connectivity
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
  • Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Lifting/moving equipment is required
  • Some travel will be required
Key Competencies
  • Focuses on excellent customer service and needs of the entire BCG user community
  • Good communication skills
  • Reliable and cooperative team player; displays consideration and respect for others
  • Displays tact, patience and the ability to handle stressful situations
  • Communicates effectively with the management groups and technical staff
  • Able to work independently, exercising sound judgment and initiative
  • Demonstrates strong ability to identify, analyze and solve problems
  • Able to respect all BCG information as personal and confidential
  • Focuses on continuous learning to further IT knowledge and career development
  • Ability to work independently as well as in a team environment
  • Meticulous attention to detail
  • Ability to meet deadlines
  • good oral and written English, clear communication