Manager - IT Support

GMS Group Vietnam (HCMC Office)
Expired
10 Đường số 18 Khu B, Khu đô thị An Phú An Khánh, District 2, Ho Chi Minh
At office

Job description

GMS Group is a highly diversified multinational company operating throughout the Asia Pacific region, Africa, and Europe. The company operates several hotel loyalty marketing businesses, and develops state of the art technology. GMS is incorporated in 15 countries, operates over 100 offices and employs more than 1,200 staff. This position reports to the Group IT Director.

Job brief:

We are looking for an IT specialist to be responsible and accountable for the smooth running of our IT systems all over APAC. You will get opportunity to work with 5-star deluxe hotels all over APAC to maintain and implement our computing needs. This also involve travel all across to represent our IT department.

The successful candidate will have improved skills, a proven professional experience and a detailed knowledge of industry’s best practice processes.

Your skills and experience

  • A bachelor’s degree in engineering or science and having 2-4 years of technical experience in Hotel Loyalty domain.
  • Experience with Salesforce Process Builder, Visual Workflow, Workflow rules.
  • Knowledge in salesforce Sales Cloud, Community Cloud, Einstein Analytics, Force.com, Visual Force and Apex
  • Well versed in CRM practices and technology platforms.
  • Salesforce CRM software configuration and provide system & IT support.
  • Conduct all configurations, programming and testing of CRM systems according to company requirements. Execute various CRM system set-up activities
  • Opportunity to work with 5-star deluxe hotels all over APAC to give CRM Software training to admin staff, managers and support.
  • Responsible for the configuration, administration and support of the POS applications, Promotions, Rewards as well as updates and patches to the POS.
  • Troubleshoot POS problems and work with vendors to resolve support issues.
  • Required travel to Represent IT Department at planning and implementation meetings.
  • End user IT related problem (Hardware, Software etc)
  • Experience in IT Support.
  • Has a positive and ‘can-do’ attitude
  • Ability to deal with multi-tasking
  • Proactive with ideas, show lots of initiative, fast and creative thinker
  • Excellent administrational, organizational & time management skills
  • The ability to work under pressure and meet deadlines
  • Good written and oral communication skills in English

GMS Group Vietnam (HCMC Office)

View company

The largest provider of customised F&B loyalty programs for the hotel industry in Asia-Pacific

Company type
IT Product
Company size
301-500 employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT