Expired
Top 3 reasons to join us
- We offer great pay and great benefits
- Annual company trip even inviting your family
- 13th month bonus
Job description
- Building and managing Service Desk department.
- Support is provided through email and telephone for end-users in United States.
- Administrative, responding to customers through ticketing system, answering telephone queries and directing to L1/L2 teams as required.
- Training will be conducted internally on our processes and the software packages we support.
- Manage current support activities; establish and communicate metrics; drive continuous improvement efforts; manage on/ off-boarding process of new hires in the Service Desk.
- Assist with the definition of departmental policies, processes, procedures and improvements.
- Identify operational issues related to process/procedures/tools and work across all IT teams to resolve.
- Manage operational communications and incident/event resolution and escalations.
- Define and build automation tools to improve team productivity and efficiency.
- Assist with creation of run books and other related documentation as required.
- Willingness and ability to respond to mobile notifications 24x7 as needed.
Your skills and experience
- Strong written and verbal communication skills with the ability to effectively communicate in English.
- Ability to organize, plan, execute and develop departmental policies.
- Ability to effectively present information and respond to questions from groups of managers, users, customers, and the general public.
- Ability to apply technology solutions to business problems.
- Ability to build rapport is crucial and attention to detail is important.
- Demonstrate initiative with or without direct authority.
- Self-motivated time management.
- Able to prioritize competing or conflicting requests.
- Supports and maintains a positive attitude and vision with peers, associates, team members and management.
- In advance, Analysts with previous experience in Service Desk or IT/software would obviously preferred
- Supports and maintains a positive attitude and vision with peers, associates, team members and management.
Why you'll love working here
- Salary: $1000-$1500.
- Have change to work in US
- 13th month bonus
- Bonus for projects
- PTI healthcare insurance extra
- 12 days of annual leave per year
- Travel annual 1 times per year
- Birthday Bonus
- Good career advancement opportunities
- International, English-speaking, dynamic and friendly working environment
- Technological exposure
- Coaching and training supported
Wynne Systems Inc
View company
Wynne Systems Inc.
Company type
IT Product
Company size
1-50
employees
Country
United States
Working days
Monday - Friday
Overtime policy
No OT
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