IT Operations Engineer (IT Support)

Tuoi Tre Tower, Hoang Van Thu, Phu Nhuan, Ho Chi Minh
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10 days ago

Top 3 Reasons To Join Us

  • Comfortable Working Conditions
  • Interesting & Challenging Projects
  • Competitive Salary & Attractive Benefits

The Job

  • Support and monitor entire our customer technical environments within the service levels of IT Operations for development, testing, and production environments.
  • Monitor and support 24/7 our customer cloud deployments using monitoring tools, initiates and records alerts triggered.
  • Diagnostic and remediate following the Operation Handbook and escalate to the appropriate team within the defined SLA’s.
  • Monitor and report all Service Desk, Service Delivery, service requests, incidents, problems and change requests.
  • Communicate for any incidents and review the Root Cause.
  • Be contacted for all Service Requests and Incidents escalated by users and responsible as level 1 support on lower priority incidents and escalate incidents to higher level when the define thresholds are met.
  • Daily / Weekly / On-demand report the progress and status of the assigned tasks.
  • Ensure the assigned tasks to be performed on-time and with high quality.
  • Follow up the project and organization and regulations.

Your Skills and Experience

  • BS or College degree of IT or relevant certification
  • 1-2 years’ experience as IT Operations or IT Support
  • Good knowledge or experience with AWS, Azure, MS Windows, Linux system
  • Knowledge in system monitoring tools (New Relic, Splunk, Pingdom)
  • Knowledge in support system (Jira, Confluence)
  • Good English
  • Good at analytical and problem-solving skills
  • Proactive, well self-organized and responsible in work
  • Self-investigate new knowledge
  • Co-operative, careful, meticulous, patient
  • Able to work shifts when required

Why You'll Love Working Here

  • Friendly and helpful team
  • Comfortable working conditions
  • Good career growth opportunities
  • Interesting and challenging projects
  • Healthy environment for self-realization and creativity
  • Competitive salary, that depends on skills & capabilities
  • 13th month salary
  • Additional bonuses based on the business performance
  • Performance review twice a year (to review salary, recognize employee’s efforts and identify development/ improvement needs)
  • English class
  • Technical & soft skills
  • Mentoring and coaching programs
  • Additional healthcare insurance, advanced annual health check-up.
  • Outdoor activities with company support: sport clubs, team building, monthly happy hour party/birthday, company trip, staff and family events, etc.
  • Light beverage and food are available all the time in the office.
  • Flexible working time