Expired
Top 3 reasons to join us
- Competitive Salary, Bonus
- Friendly working environment
- Overseas Training .
Job description
- Answer incoming calls/emails and provide 1st support to customers with basic background clarification and diagnostics
- Forward information to Engineer to arrange support Customers
- Manage and update list of Maintenance Contracts, make clear scopes of works and SLA (Service Level Agreement) to all Engineers
- Control daily operation of Engineers, making plan and assigning Engineers to support Customers on-site, preparing spare-parts for engineers when necessary under supervision of Team Leader/Manager
- Asset management: make sure the asset information of IT system is accurate. Report about asset to manage/customer.
- Communicate by Vietnamese and Japanese with customer (English proficiency is a plus).
- Create report for support tasks. (By Japanese/English)
- Translate documents from Japanese to Vietnamese.
- Meeting/Report with Japanese PIC at Customer’s site.
- Make the monthly reports to Customers (summarizing Engineers’ activities & service reports in a month for contracted Customers)
- Perform other ad-hoc duties as required from manager.
- Support other Departments, especially Sales Department for activities like Training, Workshop, etc. that require Japanese
Your skills and experience
* Background and experience:- College or University graduated of Japanese Language
- Good communication in Vietnamese Japanese, Japanese Proficiency level 2 or equivalent; English level: basic
- Has IT background is an advantage.
- Has experience in IT customer service is an advantage.
* Soft skills:
- Good skill of MS Office 2010-2016 (Outlook, Excel, Word, PowerPoint). Have the ability to use formula, functions, charts … in excel to generate report, summarization … as requested from manager/customer.
- Carefulness, hardworking, quick understand, be able of self-study and self enhancement.
- Willing to study and self-study the IT-related matters
- Willing to travel
Fujitsu Vietnam
View company
Fujitsu is the leading Japanese information and communication technology (ICT) company
Company type
IT Product
Company size
151-300
employees
Country
Japan
Working days
Monday - Friday
Overtime policy
Extra salary for OT
More jobs for you
Get similar jobs by email
HOT
Posted
2 days ago
C++ Engineer – Signing Bonus 1 Month Salary
At office
Ha Noi - Da Nang - Ho Chi Minh