IT Helpdesk Engineer (location: Hanoi)

Tầng 12, Tòa nhà Capital Building, số 41 Hai Bà Trưng, Phường Tràng Tiền, Hoan Kiem, Ha Noi
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Saigon Centre 2, 67 Le Loi, District 1, Ho Chi Minh
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20 days ago

Top 3 Reasons To Join Us

  • Competitive salary
  • 14 days annual leave
  • Yearly performance bonus

The Job

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements
  • Troubleshoot and resolve application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Manage IT infrastructure, system monitoring and reports
  • Implement and monitor office IT security and antivirus
  • Other duties include performing first level troubleshooting and support for scheduled server backups
  • Work location: Long Bien, Hanoi

Your Skills and Experience

  • Diploma or degree in computer sciences, information technology or related discipline
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals
  • Strong analytical and troubleshooting skills
  • Competent at documenting standard/applications operating procedures
  • Good interpersonal and communications skills to interact effectively at all levels
  • Ability to cover after-office hours and weekend support if there are any infrastructure issues
  • High-potential fresh graduates with no prior experience are welcome

Why You'll Love Working Here

  • Macbook Pro is provided
  • 18 days annual leave
  • Yearly performance bonus (up to 3 months)
  • Medical (dental inclusive) benefits of $1000 per year
  • Group Hospitalization and Surgical Insurance Coverage
  • Life insurance
  • Annual Health Screening
  • Free food, drinks & dinner
  • Comfortable working environment with cool toys: foosball, billiards, napping rooms, massage room etc