IT Helpdesk Engineer

EMASI
Expired
EMASI Van Phuc School, 2 Street No.5, Van Phuc Residential City 1, Quarter 5, Hiep Binh Phuoc Ward, Thu Duc District, Ho Chi Minh City, Vietnam, Thu Duc, Ho Chi Minh
At office

Job description

Workplace: Nam Long, District 7 & Van Phuc, Thu Duc District. 

The IT Helpdesk Engineer is representing for IT front line and partially media support. The role aims to ensure smooth and efficient operation of Users by supporting their daily operational problem & request related to End Client devices, Network Connectivity, End Client Software, Office applications and other common School Applications & IT Services. This role will be cover media support whole school. The IT Helpdesk engineer works internally as part of School’s IT support team.

Responsibilities and Duties:

 IT operation

  • Perform level 1 (and 2) support and troubleshooting for PCs, Laptops, Printers, Projectors, Ipads & class IT facilities;
  • Perform system OS recovery / restoration upon system corruption or replacement of hard disk; computer parts
  • Carry out installation of new computer and computer products procured from the School inclusive of OS, third party and in house applications;
  • Perform level 1 of user account, right & permission support
  • Perform level 1 support and troubleshooting for Internet, Network, Wifi, System and other ELVs system (PaBX, CCTV, PA, FA…) in School.
  • Perform refresh program for Personal Computers and Printers;
  • Keep the Desktop / Printer inventory list evergreen and perform hardware asset inventory;
  • Ensure all documentation and processes are followed at all time;
  • Assist in site preparation work if required;
  • Work with 3rd party vendor for hardware repair, coordination, delivery and installation;
  • Support/coordinate IT projects assigned by Line Manager.

Your skills and experience

  • Assist Library to set up, operations and maintenance of all media equipment in Media centre including video and sound devices
  • Set up, operations and maintenance of all media equipment in auditorium including video and sound devices
  • Dubbing/recording/editing audio for staff and students for both curricular and extra-curricular activities
  • To assist video coverage and editing of school presentations/events
  • Duplicating of audio/video resources of the Media Library to preserve original copies of resources.
  • Giving technical support to teachers/students with audio/visual
  • Testing and requests for fixing/purchasing of all audio/visual when necessary
  • Assisting staff and students in any production/event requirements of the school including but not limited to school musicals, assemblies, graduation ceremonies, indoor and outdoor events and other presentations as required
  • Oversee and maintain media budget 

Theatre/Auditorium

  • In charge of the audio and lighting system in the theatre/auditorium
  • In charge of auditorium bookings
  • Assisting teachers and students in the use of the theatre for drama/music classes within the curriculum
  • And any other duties as assigned by the line manager.

Qualifications:
Education:

  • College Degree/University in Information Technology & referred IT certificates: MCP, CCNA, MCSA
  • Good English communication is preferred

 Experience:

  • At least 01-year-experience at similar role
  • Experience in Windows OS client and infrastructure troubleshooting (Win7, 10)
  • Experience with Microsoft Office 365 products

Skills:

  • Problem solving
  • Teamwork
  • Time management
  • ITIL framework

Personalities:

  • Detail-oriented;
  • Customer service oriented
  • Result-oriented

Others:

  • Technical/process understanding of the following areas: Patch Management on Client Site, Electronic Inventory Management, Anti-virus, Microsoft Product as MS Office, Word, Excel, Outlook
  • Knowledge of Apple iOS devices such as iPads, iPhone and MacOS
  • Knowledge of School MIS such as iSAMS is highly referred but not a must

Why you'll love working here

EMASI offers: 

- High qualify heath and accidental insurance scheme. 
- Tuition discount scheme for children.
- Annual training.

EMASI- School of the avant- garde

Company type
IT Product
Company size
151-300 employees
Country
Vietnam
Working days
Monday - Saturday
Overtime policy
No OT