IT Contact Center Specialist

Home Credit Vietnam
Expired
+2
2 Hong Ha, Tan Binh, Ho Chi Minh
At office

Top 3 reasons to join us

  • Very attractive starting income
  • Insightful mentorship from Experts & C-level
  • Ownership on international projects

Job description

  • Be responsible for ensuring the operation and availability of a Telco & Call Center System according to SLA.
  • Administrate Telephone system in PDC, DRC and Branches.
  • Configure and maintain IP Telecommunication system (VOIP), Call Centre and Call Recording.
  • Configure , maintain, support, and optimize telecommunication systems and services, voicemail and PBX communication systems, and video conferencing environments.
  • Troubleshoot telecommunication systems to identify the problems.
  • Analyze and resolving telecommunications issues in a timely and accurate fashion, and support user needs where required. 
  • Take part in IT projects that are relevant to Telecommunication & Call Centre.
  • Reports any deviation/problem/outage to Supervisor and providing regular reports that are required.
  • Manage document the systems and make sure that the documents are up-to-date.

Your skills and experience

  • Open for Fresher
  • Bachelor degree in IT major is refer
  • Have at least 2-3 years working/developing on Enterprise Telecommunication Environment
  • Have at least 2-3 years experiences Enterprise Call Centre/Recording System
  • Prefer candidates have knowledge about Genesys Contact Centre system
  • Depth knowledge/experience of VOIP technology
  • Knowledge technical, analytical and problem solving skills

Why you'll love working here

  • Latest financial technology applied
  • Various bonuses and awards for employees
  • Professional and transparent working environment.
  • Health, social and accidental insurance
  • 15 Annual Leaves
  • Team-building activities
  • Open sharing culture

Home Credit Vietnam

View company

Home Credit Vietnam Finance Company Limited

Company type
IT Product
Company size
1000+ employees
Country
Czechia
Working days
Monday - Friday
Overtime policy
No OT