IT Contact Center Engineer

20 Nguyen Dang Giai, District 2, Ho Chi Minh
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2 Hong Ha, Tan Binh, Ho Chi Minh
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5 days ago

Top 3 Reasons To Join Us

  • Attractive salary, with 13th month and KPI Bonus
  • Chances to work with Expats and train Oversea
  • Latest financial technology applied

Job Description

  • Administrate Telephone system in PDC, DRC and Branches
  • Monitor and manage to ensure operation and availability of Call Center System in SLA
  • Troubleshoot issues to identify and resolve problems in a timely and accurate fashion
  • Support user needs when required
  • Plan, install, configure, maintain and optimize Telco & Call center system
  • Proactively collaborate with other IT team or Headquarter IT Team to solve problems, optimize telecommunications systems and services
  • Manage document of systems and change requests, make sure that the documents are up-to-date
  • Report any deviation/problem/outage to supervisor and providing regular reports that are required.
  • Take part in IT projects
  • Analyze and consult to provide the proper solution for business related to Telco/Call Center
  • Work closely with IT teams, third parties, and stakeholders to analyze, design, validate, and deploy business-tailored solutions
  • Create documents, scripts, test plans, support Call Center application users when required
  • Review and ensure that the topology / architecture of the Call Center complies with established standards, specifications, guidelines and regulations

Your Skills and Experience

  • Bachelor degree in IT major is preferred
  • Have at least 2-3 years working/developing on Enterprise Telecommunication Environment
  • Have at least 2-3 years experiences Enterprise Call Centre/Recording System
  • Prefer candidates have knowledge about Genesys Contact Centre system
  • Depth knowledge/experience of VOIP technology

Why You'll Love Working Here

  • Latest financial technology applied
  • Various bonuses and awards for employees
  • Professional and transparent working environment.
  • Health, social and accidental insurance
  • 15 Annual Leaves
  • Team-building activities
  • Open sharing culture