IT Business Analyst

SPS Vietnam
Expired
We are one
Building
Work hard
+2
Saigon ICT Tower, Quang Trung Software City, District 12, Ho Chi Minh
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Top 3 reasons to join us

  • Competitive base salary & Appealing benefits
  • Premium medical care package
  • Remote work and home office possibility

Job description

1. Background and principal duties:

The Technology department of SPS Vietnam delivers and maintains software projects in the area of document processing. Our software is used by SPS Vietnam and SPS affiliates in Europe, US and Asia to process millions of documents per year from our end customers from various industries (finance, insurance, transportation, logistics, consumer, etc.). 

As IT Business Analyst (BA), you are part of the ITBA team and your main duty is to gather business requirements from SPS affiliates in Europe, US and Asia. Those requirements are first critically analyzed and improved to maximize business value. Then you work with developers, testers and project managers to estimate effort, cost and timeline. Once approved, you transfer the requirements to the developers.

2. Responsibilities:

Looking from the process side, the main responsibilities are:

  • Gathering business requirements from SPS affiliates in Europe, US and Asia
  • Understanding and critically analyzing the requirements with the goal to simplify them and modify them so existing solutions can be reused as much as possible
  • Working with developers, testers and project managers to estimate effort, cost and timeline. Reviewing those estimates with our colleagues from Europe, US and Asia
  • Once approved, handing over the requirements to developers and testers

Good requirements are the foundation of the success of every project. Therefore we expect you to:

  • Ensure scope/requirements are crystal clear (both when received from business and transferred to team), fully aligned/agreed with all stakeholders, and kept fully controlled (documented, tracked, not forgetting scope or allowing scope creep)
  • Ensure scope/requirements are critically reviewed in order to increase business benefit while reducing complexity and effort to implement and maintain the software
  • Do your work as per quality and timeline expectations
  • Not just to pass on requirements but fully understand the purpose (what does the customer want to achieve) and based on that propose and discuss improvements
  • Be the contact point for internal teams and customers if there are scope issues/ misunderstandings. Take the lead to explain, clarify and get everyone aligned what the scope/requirements are
  • Hold demo sessions, explain stakeholders how we work and support handover meetings once the software is implemented

Your skills and experience

  1. Education:
  • University Degree in Information Technology or Business Administration
  • Certification in Business Analysis area is a strong plus

2. Knowledge, skills and experiences:

  • At least 3 year relevant work experience as IT Business Analyst
  • Strong knowledge of business analysis methodologies and tools
  • Experience in agile software development and Jira
  • Experience in working with customers from Europe and US
  • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
  • Able to transfer clearly requirements to developers and testers
  • Strong logical thinker, so can challenge solutions from a business/customer point of view and ensure we deliver simple instead of overcomplicated solutions
  • Experience in using BA visualization tools (e.g. BPMN, Visio)

Soft-skills:

  • Very strong English and overall communication skills
  • Can build trust with customers and team
  • Reliable, responsive, focus on quality
  • Ambition to grow and develop. Do not afraid to fail once in a while

Able to withstand pressure (can be due date/ delivery of document and estimation)

Why you'll love working here

The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality, but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working-environment where people feel like a family and are free to voice their opinions. 

What are you waiting for? Join our international team today!

Joining Swiss Post Solutions Ltd today, you can enjoy:
- Professional and challenging working environment
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Friendly colleague
- Promotion & bonus opportunities
- Long-term commitment

SPS Vietnam

View company

The international leading IT company, awarded TOP 5 ICT in Vietnam

Company type
IT Product
Company size
1000+ employees
Country
Switzerland
Working days
Monday - Friday
Overtime policy
Extra salary for OT