IT & AV Operations Specialist

Skedulo Vietnam
Expired
Skedulo 2022
Skedulo VN Office
+2
An Phú Plaza, 117-119 Ly Chinh Thang street, Vo Thi Sau ward, District 3, Ho Chi Minh
Hybrid

Top 3 reasons to join us

  • MacBook Pro provided
  • Learning & Development stipend: $125 per year
  • Medical Benefits for Employees, Spouses & Children

Job description

Skedulo Introduction:

Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.  

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our to learn more about what Skedulo does and to learn more about our people and team.

 Job Description:

The IT & AV Operations specialist will be part of the office operations team and the go-to person for all things IT & AV related in Vietnam. They will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of our IT infrastructure, device management, audio-visual equipment & tooling, for our growing global team.

Responsibilities:

  • Maintain & improve our office infrastructure, working with vendors for our global offices as needed
  • Be part of the frontline for our internal helpdesk ticketing process
  • Maintain & improve our office AV setup
  • Provide hands-on & remote technical support to diagnose & resolve issues with company devices & applications
  • Maintain our system of record for user access to applications
  • Evaluate, select, implement, and integrate technology tools that support our business requirements
  • Manage and enforce our security requirements, working with InfoSec to ensure all compliance requirements are met.
  • Keeping abreast of new IT products & solutions & providing recommendations for process improvements
  • Communicate best practices in application use, data & device management

Your skills and experience

MINIMUM REQUIREMENTS:

  •  1+ years of experience working in IT or Operations
  •  Experience maintaining office network infrastructure
  •  Experience with Professional AV equipment (mics, camera, speakers, audio interfaces)
  •  Experience with technical support for laptops (macOS & Windows)
  •  Strong verbal and written English communications skills
  •  Ability to multitask, prioritize, and manage time effectively

DESIRED SKILLS/ EXPERIENCE:

  • Experience with Ubiquiti Systems or other enterprise networks
  • Experience configuring & supporting MacOS & Windows systems
  • Understanding of SOC2 & ISO27001 security standards
  • Experience managing SSO & MDM systems (Okta, Jamf, Intune)
  • Experience administering SaaS tools (Gsuite, Slack, Atlassian etc.)
  • Appreciation of the challenges faced by IT security professionals and a desire to provide solutions
  • Creative and analytical thinker with strong problem-solving skills

Why you'll love working here

  • MacBook Pro provided
  • Competitive salary & 13th Month Bonus
  • Working from home set up stipend: $150
  • Learning & Development stipend: $100 per year
  • 7 paid sick days per year
  • 20 paid leave days per year
  • 8 paid Mental Healths days per year
  • 3 paid Volunteer days per year
  • 12 days of paid Public Holiday per year
  • Paid Parental Leave (12 weeks) in-conjunction with eligible government benefits
  • Miscarriage & Bereavement leave
  • Equity in the form of SARS (Stock Appreciation Rights)
  • Medical Benefits for employee & family
  • Employee Referral Bonus
  • Annual Mental Wellness Week event & Calm subscription to help support in the mental wellbeing
  • Leadership, Mentorship, DEIB Program
  • Happy hour every Friday
  • Fun, creative and fast-paced working environment
  • Kitchen stocked with snacks & drinks
  • Our offices have creative, open workspaces with room to play, reflect, and relax
  • Our team is extremely competitive, and we will challenge your best table tennis skills

Skedulo Vietnam

View company

Skedulo Vietnam

Company type
IT Product
Company size
51-150 employees
Country
Australia
Working days
Monday - Friday
Overtime policy
No OT