Infrastructure Engineer

1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
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3 days ago

Top 3 Reasons To Join Us

  • Competitive Remuneration
  • Annual Bonus and 13th Salary
  • UK Working Environment

The Job

Overall Job Purpose
The Infrastructure Engineer roles provides technical support and management of Internal SCC, Data Centre Services and its customer’s server, operating system, virtualization and Exchange mail infrastructures.

General Description
- Monitoring and maintaining Infrastructure environments to agreed service levels
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorized changes to customer environments, attending CABs where necessary
- Perform root cause analysis on reoccurring incidents
- Ensure technical documentation is completed and updated to professional standards
- Scheduled maintenance and patching of Infrastructure environments as necessary
- Contribute to the continuous improvement programmes of all technology platforms across the datacentre
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
- Contributing to delivering team performance
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
- Troubleshooting infrastructure related technologies for Data centre customers
- Working on fixed European support hours basis (13:00-22:00 VN Local time)
- May be required to occasionally to fill in single shifts on managed services shift roster
- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
- Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades

Your Skills and Experience

Essential Requirements:
- Able to work as a member of a team but also manage up, across and down where required
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
- Ability to use the Service Desk tool to manage incidents/changes/problems tickets
- Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
- Strong background with core network and compute technologies in large-scale deployments
- Minimum 3-5 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
- Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
- Solid technical knowledge of End User VDI and virtualization technologies (XenApp, XenDesktop, VMware Horizon, VMware View, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)
- Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
   + Microsoft server products (Windows 2003 to 2012 R2)
   + Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR
Azure, AWS technical support
  + SCCM including patch management, build image and application deployment
  + Anti-Virus solutions with key products being McAfee & Symantec
  + Web Filtering products (WebSense/Symantec/TMG/etc.)
  + Endpoint Encryption products
  + Server Hardware Support (HP/IBM/Dell/Cisco)
  + Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)
- Document new and existing processes
- Customer facing experience as you will be working with technical, process and customer facing documentation.

Desirable Requirements:
- ITIL qualification or awareness of the ITIL processes
- Experience of Technical Support within Public cloud based providers ( Azure, AWS)
- Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
- Scripting and Automation knowledge
Desirable requirements - Engineer:
- Degree in Computer Science, Software Engineering, MIS or equivalent preferred
- Experience of working in a multi-client solutions provider
- Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange and Citrix environments

Sound interesting? Contact us for more information and we will be happy to share the vision and the goal with you. Great things happen when we work together.

Why You'll Love Working Here

We create a environment where you can be best of yourself, grow with us and together we make it works