Infrastructure Engineer

1060 Nguyen Van Linh, Tan Phong, District 7, Ho Chi Minh
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29 days ago

Top 3 Reasons To Join Us

  • Competitive Remuneration
  • Annual Bonus and 13th Salary
  • Onsite Trips to France

The Job

  • Monitoring and maintaining Infrastructure environments to agreed service levels
  • Managing incidents and problems appropriately within agreed service levels
  • Creating and performing authorized changes to customer environments, attending CABs where necessary
  • Perform root cause analysis on reoccurring incidents
  • Ensure technical documentation is completed and updated to professional standards
  • Scheduled maintenance and patching of Infrastructure environments as necessary
  • Contribute to the continuous improvement programmes of all technology platforms across the datacentre
  • Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
  • Contributing to delivering team performance
  • Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
  • Troubleshooting infrastructure related technologies for Data centre customers
  • May be required to occasionally to fill in single shifts on managed services shift roster
  • Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
  • Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
  • Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades

Your Skills and Experience

Essential Requirements

  • Able to work as a member of a team but also manage up, across and down where required
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
  • Ability to use the Service Desk tool to manage incidents/changes/problems tickets
  • Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
  • Strong background with core network and compute technologies in large-scale deployments
  • Minimum 3-5 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
  • Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
  • Solid technical knowledge of End User VDI and virtualization technologies (XenApp, XenDesktop, VMware Horizon, VMware View, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)
  • Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
    • Microsoft server products (Windows 2003 to 2012 R2)
    • Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR, Azure, AWS technical support
    • SCCM including patch management, build image and application deployment
    • Anti-Virus solutions with key products being McAfee & Symantec
    • Web Filtering products (WebSense/Symantec/TMG/etc.)
    • Endpoint Encryption products
    • Server Hardware Support (HP/IBM/Dell/Cisco)
    • Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)
  • Document new and existing processes
  • Customer facing experience as you will be working with technical, process and customer facing documentation.

Desirable Requirements

  • ITIL qualification or awareness of the ITIL processes
  • Experience of Technical Support within Public cloud based providers ( Azure, AWS)
  • Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
  • Scripting and Automation knowledge
  • Degree in Computer Science, Software Engineering, MIS or equivalent preferred
  • Experience of working in a multi-client solutions provider
  • Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange and Citrix environments

Why You'll Love Working Here

We create a environment where you can be best of yourself, grow with us and together we make it works