Expired
Top 3 reasons to join us
- Competitive Remuneration
- Performance Bonus and 13th Salary
- 18 Annual Leave
Job description
- Monitoring and maintaining Infrastructure environments to agreed service levels
- Managing incidents and problems appropriately within agreed service levels
- Creating and performing authorized changes to customer environments, attending CABs where necessary
- Perform root cause analysis on reoccurring incidents
- Ensure technical documentation is completed and updated to professional standards
- Scheduled maintenance and patching of Infrastructure environments as necessary
- Contribute to the continuous improvement programmes of all technology platforms across the datacentre
- Call logging and escalation with third party vendors (such as Microsoft, VMware, Mimecast or Citrix)
- Contributing to delivering team performance
- Adhere to all company policies and processes as communicated by line management in accordance with corporate ISO accreditation levels.
- Troubleshooting infrastructure related technologies for Data centre customers
- May be required to occasionally to fill in single shifts on managed services shift roster
- Assist engagement with projects to ensure design of technical solutions are in line with the requirements of the customer
- Act as a technical escalation point for major incidents related to the service delivery from the datacentre and customer sites
- Assist with acceptance into service into operational support for all new implementations and enhancements/upgrades
Your skills and experience
Essential Requirements
- Able to work as a member of a team but also manage up, across and down where required
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
- Ability to use the Service Desk tool to manage incidents/changes/problems tickets
- Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
- Strong background with core network and compute technologies in large-scale deployments
- Minimum 3-5 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
- Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
- Solid technical knowledge of End User VDI and virtualization technologies (XenApp, XenDesktop, VMware Horizon, VMware View, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)
- Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
- Microsoft server products (Windows 2003 to 2012 R2)
- Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR, Azure, AWS technical support
- SCCM including patch management, build image and application deployment
- Anti-Virus solutions with key products being McAfee & Symantec
- Web Filtering products (WebSense/Symantec/TMG/etc.)
- Endpoint Encryption products
- Server Hardware Support (HP/IBM/Dell/Cisco)
- Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)
- Document new and existing processes
- Customer facing experience as you will be working with technical, process and customer facing documentation.
Desirable Requirements
- ITIL qualification or awareness of the ITIL processes
- Experience of Technical Support within Public cloud based providers ( Azure, AWS)
- Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
- Scripting and Automation knowledge
- Degree in Computer Science, Software Engineering, MIS or equivalent preferred
- Experience of working in a multi-client solutions provider
- Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange and Citrix environments
Why you'll love working here
We create a environment where you can be best of yourself, grow with us and together we make IT work.
SCC Vietnam
View company
SCC Vietnam
Company type
IT Outsourcing
Company size
151-300
employees
Country
United Kingdom
Working days
Monday - Friday
Overtime policy
No OT
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