Hardware Supervisor (System, Networking)

27, Đường số 30, Cat Lai Ward, District 2, Ho Chi Minh
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14 days ago

The Job

VTV–HYUNDAI HOME SHOPPING CO. LTD is a joint venture company between Vietnam Television Cable Corp (VTVcab), VTV Broadcom Co. and Hyundai Home Shopping Network Corp of Korea in developing a local home shopping business.

VTV–HYUNDAI is built on customer's trust and will soon become a top company in home shopping market in Vietnam.

Main responsibilities

  • Responsible for overall infrastructure strategy, architecture, design and implementation of infrastructure stacks that includes Data center, WAN, network, servers, storage, Call Center, and Disaster recovery infrastructure.
  • Develop and publish appropriate IT infrastructure policies, procedures, standards, and guidelines.
  • Assist in defining and managing IT Infrastructure budget.
  • Manage vendor relationships, outsourced services and related contracts.
  • Provide leadership and technical guidance to the team.
  • Develop Infrastructure roadmap; manage yearly goals and deliver on time.
  • Ensure the highest levels of service availability.
  • Report key Performance and Capacity Metrics regularly.
  • Manage Infrastructure projects and support other business group’s infrastructure requirements.
  • Ensure adequate capacity and performance for infrastructure stacks to meet business growth.
  • Be available 24/7 for critical infrastructure related incident escalation.
  • Develop and report metrics showing operational compliance with best practices.
  • Support to implement best security practices.
  • Ensure effective change management, documentation, communication, and leadership strategies.
  • Regular one on ones with staff to provide technical and soft skill mentorship and direction Engagement with vendors across the functions to understand product roadmaps, as well as managing of the vendor relationships.
  • Drive infrastructure projects end to end (i.e. purchasing, maintaining).
  • Work with multi-functional teams to deliver solutions that meet the timelines and needs of the business Develops, implements, and maintains the processes and documentation for systems service management (e.g. asset, capacity, changes, configuration, continuity, incident, life cycle, problem, release, vendor, etc.) to ensuring the efficient and effective functioning of resort-side systems.
  • Manages assigned systems services and related documentation (e.g. data exchanges, technical documentation, technical and nontechnical “end user” training, performance statistics, data architecture, quality control, user access, security, service architecture, service records, and vendor SLA, etc.) to ensuring the efficient use of systems and/or applications.
  • Reporting and deep analysis on IT infrastructure security, capacity and availability.
  • Backup, Business continuity and Disaster recovery planning and strategy.

Your Skills and Experience

  • Bachelor degree in Computer Science, Information Technology, Telecommunication or related field preferred or equivalent work experience.
  • 3+ years' experience as an IT infrastructure supervisor.
  • Able to interact with third parties effectively.
  • Strong organizational and supervisor skills.
  • Hard working, responsible.
  • Ability of working independently and with team.
  • Understanding and implementation of an ITILv3 framework and ISO IT standards is and advantage

Why You'll Love Working Here

  • Salary: Negotiable (Attractive salary package,based on skills and experience).
  • A dynamic, friendly and professional working environment.
  • Annual company trip, bonus in special holidays & personal occasions, 13th month salary & performance bonus…