Expired
Top 3 reasons to join us
- Very attractive starting income
- Insightful mentorship from Experts & C-level
- Ownership on international projects
Job description
Job description/Key responsibilities:
- Handle Outbound Dialer and MIS for Collections Process (performance tuning, peaks monitoring, capacity monitoring)
- Creating Genesys dialer reports on daily basis
- Analyzing dialer performance
- Monitoring Idle, Abandon on real time basis and optimize the waiting time and highlight issues to desk collections TLs
- Handling campaigns & skill setup for outbound and inbound dialer
- Call center calling monitoring and performance monitoring & coming up with proposals for improvement
- Communication with IT and Telco experts to resolve the technical issues
Your skills and experience
Education and Work Experience
- College graduate of any course
- Work Experience of over 2 years with predictive dialling and its management/reporting
- Experience with autodialer
- Experience from collections is an advantage
Competencies and Requirements
- English
- SQL knowledge
- Analytical thinking
- Independent
- Responsible
- Problem solver
- Good communications skills
- Can work as a team
- Willing to work on shifting schedules
Why you'll love working here
- 15 Annual Leave
- AON Care for Individual
- Yearly Medical check
- 24/24 Accident Insurance
- Team Building
Home Credit Vietnam
View company
Home Credit Vietnam Finance Company Limited
Company type
IT Product
Company size
1000+
employees
Country
Czechia
Working days
Monday - Friday
Overtime policy
No OT
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