Genesys Expert (SQL, English)

Home Credit Vietnam
Expired
+2
20 Nguyen Dang Giai, District 2, Ho Chi Minh
At office

Top 3 reasons to join us

  • Very attractive starting income
  • Insightful mentorship from Experts & C-level
  • Ownership on international projects

Job description

Job description/Key responsibilities:

  • Handle Outbound Dialer and MIS for Collections Process (performance tuning, peaks monitoring, capacity monitoring)
  • Creating Genesys dialer reports on daily basis
  • Analyzing dialer performance
  • Monitoring Idle, Abandon on real time basis and optimize the waiting time and highlight issues to desk collections TLs
  • Handling campaigns & skill setup for outbound and inbound dialer
  • Call center calling monitoring and performance monitoring & coming up with proposals for improvement
  • Communication with IT and Telco experts to resolve the technical issues

Your skills and experience

Education and Work Experience

  • College graduate of any course
  • Work Experience of over 2 years with predictive dialling and its management/reporting
  • Experience with autodialer
  • Experience from collections is an advantage

Competencies and Requirements

  • English
  • SQL knowledge
  • Analytical thinking
  • Independent
  • Responsible
  • Problem solver
  • Good communications skills
  • Can work as a team
  • Willing to work on shifting schedules

Why you'll love working here

  • 15 Annual Leave
  • AON Care for Individual
  • Yearly Medical check
  • 24/24 Accident Insurance
  • Team Building

Home Credit Vietnam

View company

Home Credit Vietnam Finance Company Limited

Company type
IT Product
Company size
1000+ employees
Country
Czechia
Working days
Monday - Friday
Overtime policy
No OT