Genesys & Dialer Supervisor

Home Credit Vietnam
Expired
+2
2 Hong Ha, Tan Binh, Ho Chi Minh
At office

Top 3 reasons to join us

  • Very attractive starting income
  • Insightful mentorship from Experts & C-level
  • Ownership on international projects

Job description

  • Managing TLS system tickets both incident and request.
  • Attending in UAT test for any project which impacts to TLS.
  • Consulting TLS system feasibility/ solution to business / and project team.
  • Reporting to TLS MIS manager for system issue, change, and improvement.
  • Improving & optimizing TLS systems and dialer.
  • Informing business user system change.
  • Updating system setting base on business requirement.
  • Providing and instructing business quick win solution when incidents happens.
  • Handle tasks assigned by line manager.
Want to know more about a Developer's life at Home Credit Vietnam? Check it out at: https://www.youtube.com/watch?v=JWij7c-JhSg

Your skills and experience

  • Bachelor of university or above in IT 
  • At least 3 years of experience at IT system/ change request
  • Have leading a team at least 1 year, and from team leader level is a plus
  • Have knowledge in IT system/ software/ ticket/ Telecom
  • Having experience with TLS systems such as dialer system, contract original system, and campaign management system
  • Have knowledge of people management and task management
  • Fluent in English (4 skills: speaking, reading, writing, and listening)
  • Good at MS Office and presentation

Why you'll love working here

  • Extremely Attractive Salary
  • 13th Salary Fixed and KPI Bonus
  • AON Health Care
  • 24/7 Accidental Insurance
  • 100% Social Insurance Pay
  • Meal Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Chance to Provide Training and Be Trained Onsite at Home Credit in 11 countries

Home Credit Vietnam

View company

Home Credit Vietnam Finance Company Limited

Company type
IT Product
Company size
1000+ employees
Country
Czechia
Working days
Monday - Friday
Overtime policy
No OT