Database CRM System Specialist

Insee Viet Nam
Expired
Continental Tower, 81-85 Ham Nghi , District 1, Ho Chi Minh
At office

Job description

• Interact with sales & marketing team to identify opportunities, optimizing the effectiveness of sales force
• Perform special projects in support of key CRM/ERP initiatives
• Support users by troubleshooting and resolving issues related to reports, dashboards, views, access/visibility, system errors, feature request data quality and other general questions related to use of the system
• Manage onboarding of new users
• Assist with the development of training materials and user documentation
• Train and provide ongoing support to users to maximize usage
• Manage all lead scoring and interaction tracking
• Analyze weekly and monthly channel KPIs, O2C process and report with recommended adjustments
• Analyzing & be connection of database between commerical & financial/controlling
• Analyzing to balance between the cost investment for system & the result delivering

Your skills and experience

• Bachelors degree in business with experience in database CRM system
• 2-5 years experience in customer serving & relationship management, optimizing sales force, with CRM/ERP system, especially SFDC
• Experience in analyzing O2C process for marketing & sales
• Well-versed in automation tactics
• Experience in industry company is advantage
• Communicate in English fluently

Insee Viet Nam

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Insee Viet Nam

Company type
IT Product
Company size
301-500 employees
Country
Thailand
Working days
Monday - Friday
Overtime policy
No OT