Customer Support Agent (English)

JMango Vietnam Operations Co.,Ltd
Expired
Suite 514, Toyota My Dinh, 15 Pham Hung St.,, Nam Tu Liem, Ha Noi
At office

Top 3 reasons to join us

  • Dynamic & flexible environment
  • Transparent leadership
  • Opportunities to develop personally&professionally

Job description

  • Being the first contact point for customers, helping them to solve ongoing issues with different software solutions.
  • Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
  • Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.

Your skills and experience

MUST HAVE

  • At least 1 year working experience in software testing
  • Strong customer service skills
  • Fluency in English

Nice to have

  • Good understanding of IT, mobile apps
  • Good knowledge of e-commerce
  • 1+ years of related working experience

Why you'll love working here

  • 13th month salary and additional performance bonus upto 1 month salary for excellent performance.
  • Full package of insurances regulated by the Labor Code and additional Premium health care and accident insurance.
  • On job training given by our IT experts
  • Regular professional seminar on the latest technologies
  • 7.5h working/day from Monday to Friday
  • 12 days annual leave and annual health check
  • Annual paidcompany trip and regular teambuilding activities (At least 2 times per year)
  • Free packing
  • Western management style: professional, dynamic, open minded, creative, supportive, friendly, and encouraged for feedback.
  • Lunch allowance, gift for birthday and cafeteria inside office

JMango Vietnam Operations Co.,Ltd

View company

One of the first dedicated mobile app companies in the world

Company type
IT Product
Company size
51-150 employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT