Customer Success/ IT Service support

Công ty cổ phần BravoHR
Expired
+2
412 Nguyen Thi Minh Khai, District 3, Level 5, District 3, Ho Chi Minh
At office

Top 3 reasons to join us

  • Grow your professional skills
  • Opportunities to learn with experienced founders
  • Appealing benefits from wide network of merchants

Job description

BravoHR is a digital HR solution that enables companies to better engage with and retain their employees. We provide employees with a white-label mobile app connected to a system for HR to manage their workforce at scale. Through BravoHR, companies can offer innovative and relevant employee benefits and rewards programs. Rewards hereby could consist of internal awards or external offerings like merchant vouchers or even pure financial incentives.

As a customer success for BravoHR, you are responsible to ensure every company's employees are happy with the solution, and the company's HR department is reaping the maximum benefits.

Responsibilities:

  • Monitor the system to ensure service quality and client satisfaction, ensure issues faced by end-users in clients are solved or escalated appropriately to internal teams if needed.
  • Maintain good relationships and advise on the best way of using our products and solutions.
  • Document all communication with clients accurately in a timely manner via internal tools.
  • Support team leaders in sharing knowledge to new joiners of the internal company.

Your skills and experience

  • Experience in customer support or operation position, especially in other software solutions business.
  • Positive can-do attitude with infectiously high energy levels
  • Have both tech and business background is a strong plus
  • Strong communication skills in Vietnamese and preferably English
  • Strong team player with the ability to form effective working relationships with a large variety of stakeholders

Why you'll love working here

  • Join a small but quickly growing team with diverse backgrounds
  • Opportunity to work and learn with experienced founders team
  • Enjoy various perks and benefits from a wide network of merchants
  • Grow your professional skills at one of the most exciting fintech companies in Vietnam and experience the fun & excitement of working in a fast-paced environment

Công ty cổ phần BravoHR

View company

Reinventing the way finance works in Vietnam

Company type
IT Product
Company size
1-50 employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT