Customer IT Support Team Leader

GDS (Global Data Service)
Expired
+2
239 Xuân Thủy, Cau Giay, Ha Noi
At office

Job description

Main Responsibilities
  • Technical Support:
    • Take responsible of service in front of Customer about quality of service upon the well understanding solutions/ service, the client's business requirements, technical requirements
    • Direct support / manage team or coordinate with other team to support customer
    • Direct support critical situations
    • Manage and Troubleshoot IT infrastructure (Servers, Storage, Backup, Network, PCs…)
    • Do the documentation (Report, Parameter Sheet, Manual, etc...) and report to customer
  • IT service project management:
    • Set up objectives and manage the project team to deliver service to Customer
    • Manage operation and maintenance quality related project
  • Other related tasks as request from Managers, DC Director / Deputy DC Director.
Relationship
  • Internal:
    • Under control of Managers/Directors.
    • Receive and communicate to other staff directly.
  • External:
    • Support customer
    • Communicate with Partners, Vendors and carriers.

Your skills and experience

  • Experience:
    • At least 02 years’ experience in corporate systems environment with a wide variety of Information management systems, networks and technologies required.
    • At least 02 years manage a team.
  • Knowledge and Skills
    • Good knowledge and experience of other related technologies (Hosting, Network, Backup/Replication, Management, etc…).
    • Experience in implementing and administrating Router, Switch, Active Directory, File Server, Backup…
    • Knowledge of related technology (Mail, Web, Database, etc…)
    • Candidate who has Technical Certifications (Microsoft, Cisco, …) is an advantage.
    • Documentation, Communication and Reporting Skills
    • Basic business knowledge, manner, and mind
  • Characteristics
    • Professionalism and Integrity
    • Persistence and Ingenuity
    • Sense of Responsibility
    • Good communication with customers, coworkers and partners.
    • Good English skill (listening, speaking is mandatory) to communicate well with co-workers, customer.
    • Strong motivation for getting customer satisfactions.

The closing date for application is 8:00 am on 02nd April, 2018. Applications will be treated in confidence. Due to the volume of applications we receive, only short-listed candidates will be contacted and CVs cannot be returned.

GDS (Global Data Service)

View company

GDS (Global Data Service)

Company type
IT Product
Company size
1-50 employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT