Expired
Job description
Main Responsibilities- Technical Support:
- Take responsible of service in front of Customer about quality of service upon the well understanding solutions/ service, the client's business requirements, technical requirements
- Direct support / manage team or coordinate with other team to support customer
- Direct support critical situations
- Manage and Troubleshoot IT infrastructure (Servers, Storage, Backup, Network, PCs…)
- Do the documentation (Report, Parameter Sheet, Manual, etc...) and report to customer
- IT service project management:
- Set up objectives and manage the project team to deliver service to Customer
- Manage operation and maintenance quality related project
- Other related tasks as request from Managers, DC Director / Deputy DC Director.
- Internal:
- Under control of Managers/Directors.
- Receive and communicate to other staff directly.
- External:
- Support customer
- Communicate with Partners, Vendors and carriers.
Your skills and experience
- Experience:
- At least 02 years’ experience in corporate systems environment with a wide variety of Information management systems, networks and technologies required.
- At least 02 years manage a team.
- Knowledge and Skills
- Good knowledge and experience of other related technologies (Hosting, Network, Backup/Replication, Management, etc…).
- Experience in implementing and administrating Router, Switch, Active Directory, File Server, Backup…
- Knowledge of related technology (Mail, Web, Database, etc…)
- Candidate who has Technical Certifications (Microsoft, Cisco, …) is an advantage.
- Documentation, Communication and Reporting Skills
- Basic business knowledge, manner, and mind
- Characteristics
- Professionalism and Integrity
- Persistence and Ingenuity
- Sense of Responsibility
- Good communication with customers, coworkers and partners.
- Good English skill (listening, speaking is mandatory) to communicate well with co-workers, customer.
- Strong motivation for getting customer satisfactions.
The closing date for application is 8:00 am on 02nd April, 2018. Applications will be treated in confidence. Due to the volume of applications we receive, only short-listed candidates will be contacted and CVs cannot be returned.
GDS (Global Data Service)
View company
GDS (Global Data Service)
Company type
IT Product
Company size
1-50
employees
Country
Vietnam
Working days
Monday - Friday
Overtime policy
No OT
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