Cloud IT support

The Rep. Office of STYL Solutions Pte. Ltd. In HCMC
Expired
+2
25-27, B4 Street, Sala Urban Area, District 2, Ho Chi Minh
At office

Top 3 reasons to join us

  • 100% salary & social insurance during probation
  • One round interview only
  • 19 paid days off per year

Job description

  • Proactive monitoring of alerts (Eg: Email, SMS, Dashboard,...) through and taking action as per the statement of work defined
  • Manage/track incidents reported by customers and alerts generated by the system.
  • Collaborate with L1 and L3 team to investigate and resolve the issue, provide the incident report, manage incident tickets
  • Maintain server credentials, key/password rotation, SSL certifications (tracking Certificate expiry and reporting, renewal of certificates)
  • Perform deployment, patching, monitoring, and other maintenance support activities to the servers with support from DevOps and the application team.
  • Review and implement Azure/AWS cloud optimization/recommendations
  • Prepare documents for the operation activities: Process documents, technical documents, checklists, FAQs
  • Meeting with the project team, provide clarification for incidents, requests, problems,
    changes, and other issues.
     

Your skills and experience

  • Experiences in System Admin, IT Helpdesk, IT Support, L2 Support, or similar position
  • Good skills in analyzing, diagnosing, and troubleshooting issues
  • Careful, hardworking, responsive, and supportive
  • Experiences working with Cloud services (AWS/Azure). Understanding domain registration, DNS, SSL certificates, and email flow
  • Understanding types of network devices and server equipment, like firewalls, routers, switches, load balancers, storage, etc...
  • Proficient in operating Linux Server and Windows server
  • Proficient in configuration and using monitor tools (e.g., Prometheus, Grafana, Jaeger,...)
  • Proficient in configuring and monitoring application servers (e.g., IIS, Apache, Nginx, Tomcat,...)
  • Proficient in operating database systems (e.g., MySQL, MSSQL, PostgreSQL, Oracle,...)
  • Passion and enthusiasm for supporting an international team, willingness to learn new things
  • Able to communicate in English fluently 

Why you'll love working here

Benefits:

  • Attractive compensation, regular assessments, and salary reviews;
  • Annual bonus and performance bonus;
  • 19 paid days off per year (14 days of annual leave and 5 days of medical leave);
  • 100% salary & full social insurance during probation period;
  • Premium health care insurance (PVI);
  • Free lunch, snacks, coffee and tea;
  • Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
  • Outing/team-building activities (company trip, sport, dinner...)

Projects & team:

  • International working environment with friendly and passionate colleagues;
  • Onsite opportunity to Japan, Singapore for training and supporting customer ;
  • Meaningful work with experienced & strong technical veterans;
  • Flat structure, simple processes & transparency

The Rep. Office of STYL Solutions Pte. Ltd. In HCMC

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The Ref. Office of STYL Solutions Pte. Ltd. In HCMC

Company type
IT Product
Company size
51-150 employees
Country
Singapore
Working days
Monday - Friday
Overtime policy
No OT