Application Support Engineer (.NET/C#)

165 Thái Hà, Dong Da, Ha Noi
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16 days ago

Top 3 Reasons To Join Us

  • A free “Hacking day” per month
  • Onsite opportunities in EU/US
  • Annual luxury vacation

The Job

The Application Support Engineer is a knowledgeable .Net, C#, and MVC programmer who is responsible for helping Episerver´s partners and customers diagnose and resolve development questions and inquiries. If you are service minded, come from a development background, are self-motivated, and like to collaborate with your colleagues to find the best solution that solves the customer’s problem, then Episerver is the place for you to excel in your career.  

As an Applications Support Engineer you will:

  • Respond to partners and customers’ support inquiries via email and phone.
  • Follow departmental procedures for response time, ticket creation, follow-ups, transfers and resolution.
  • Effectively manage a personal ticket queue of new and ongoing tickets
  • Deliver outstanding customer service to Episerver´s partners and customers
  • Provide suggestions and recommendations on improvements and inefficiencies in code provided through tickets
  • Follow-up and investigate all unresolved tickets. This includes reproducing issues and collaborating with internal experts to solve the issue in a timely fashion.
  • Build strong and effective working relationships with other departments.
  • Add valuable and pertinent information to Episerver´s knowledge base.
  • Ensure current SLA's are fulfilled
  • Liaise with internal and external stakeholders keeping the communication flow up to date
  • Attend team meetings, collaboration sessions, internal and external trainings and participate in an on-call rotation.
  • Enforce and continually improve support center processes with the goal of high customer satisfaction
  • Show the ability to think critically and outside the box to find solutions to complex issues.
  • Serve as a point person in support related situations internally and externally
  • Establish expertise in all technology areas of the Episerver products
  • ITIL foundation training and certification preferred

Your Skills and Experience

3+ years experience in the following:

  • NET, MVC, and C# experience
  • Demonstrate expertise in other web technologies including MSSQL ,WCF, WebForms, jQuery, CSS(3), HTML(5), and Javascript, Dojo Toolkit
  • Proficient in diagnosing code related issues.
  • Must possess a sense of urgency and passion for customer service.
  • Strong written and verbal communications skills; ability to communicate with audiences of all levels, including developers, marketing users, and IT professionals
  • Fast learner with superb troubleshooting and analytical skills to solve complicated system, web browser, and application issues. This also includes taking the initiative to learn new technologies outside of the work environment.
  • Ability to work independently with minimal supervision while focused on delivering results set forth by management.

Why You'll Love Working Here

You will be:

  • Living on the edge of Microsoft technology and ready to invest the next couple of years in becoming a master in programming
  • Creative thinking for developing technical solutions.
  • Working in a well-recognized company of European culture and office, characterized by strong team spirit, high degrees of openness, friendliness and innovation.

What will you get?

Being an Episerver's member, you are going to be offered:

  • A free “Hacking day” per month for self-studying and researching any IT-related subjects;
  • 5 working days /week with flexible working time and no overtime;
  • Annual luxury Kick-off vacation;
  • International, professional, creative working environment and talented teams
  • Onsite opportunities in Europe and US;
  • Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: Football, GYM, Swimming, Guitar, English…).
  • Powerful workstation: iCore7-6700, 16 GB RAM, 250 GB SSD and 2 x 25’’ QHD 2560x1440 screens;
  • 100% official salary during the probation period, 13 th month salary, annual salary raise;
  • Up to 03 extra paid-leave days per year
  • Social, Health and Unemployed Insurance and PIT are based on 100% NET salary and fully paid by Company;
  • Extra bonus at $ 50 per special occasions (Birthday, Labor Day, National Day, Solar New year, Lunar New Year);
  • Phone and petrol allowance at $ 20 per month;
  • Lunch allowance at $10 per month;
  • Baby allowance for a child under 03 years old is $ 10 per month;
  • AON Premium Healthcare Insurance package;
  • Daily various foods, drink, and seasonal fresh fruits;

*** Apply CV in English

And many other benefits, let's join us to discover!