Top 3 reasons to join us
- We build a professional & fun working environment.
- We focus on your growth, yes the long-term growth.
- We develop the future-ready digital bank platform.
Job description
We are seeking an experienced and passionate DevOps/IT Support Analyst (24/7) for the Service Operations team as we continue to grow our Operations-as-Service for our prime Digital banking client.
This role comes with the opportunity to expand across other Digital Banking clients within our growing Vietnam delivery portfolio in the future and we are seeking a highly motivated leader who brings a wealth of ITIL Service Management experience and a passion for growing new teams.
About the role:
The successful candidate of DevOps/IT Support Analyst will join our Service Management team in Vietnam supporting the SRE (24x7) and other key service management processes for our key Digital Bank client.
This role comes with the opportunity to rapidly expand the Service Operations team with current squads distributed globally as well as transitioning selected services into Vietnam.
For this specific role, you will be a member of the Service Desk team to handle the Level 1 service management (networking, end-user/workplace engineering services knowledge desirable) using our toolsets such as PagerDuty, Jira, Jira Service Desk, and/or similar Software Asset Management platforms). The Standard Operating Processes, support playbooks, and other ITIL processes will be co-developed in close collaboration with the client.
Your skills and experience
Must have
- 3+ years proved experience of DevOps/IT Support in the Service Management and/or Operation teams
- Excellent command of English and good communication in Vietnamese when working with cross-functional teams.
- Following the Operations playbooks to ensure client commitments and SLA s are met, engaging the team culture and work ethic focused on success.
- Improving the service for the client, through the implementation of best practices and end to end quality approach.
- Familiar in operations environment of 24x7x365
- Familiar with the usage of a wide range of toolsets in the cloud environment and third-parties services (Kubernetes/Rancher, Git, etc.), popular Operating Systems (Windows, macOS, Linux) and Android/iOS
- Familiar with the log analysis and monitoring tools (Grafana, Kibana, etc.)
- Familiar with databases, concepts of AWS cloud
- Knowledge of the banking and/or finance sector is an advantage
- Quick learner with an ambitious and results-driven personality.
- Work well as part of a team in a fast-paced environment.
- Commercial experience of continuous delivery, software release, advanced deployment strategies, disposable environments, virtualization.
- Have a practical, structural mindset and be a quick learner able to adapt to the changes from a fast-growing organization
- Practical knowledge of agile software development methodologies
- ITIL process knowledge and Scrum Methodology knowledge
- IT's degree/certificates or equivalent
Service Catalog / Service Offering
- Desktop vulnerability patching: execution of patching schedules of the end-user desktop estate based on Qualys vulnerability scans
- End-user device performance monitoring: monitoring of the end-user desktop performance
- Desktop app troubleshooting: 1st line support for end users contacting the service desk for a supported application issue
- Access provisioning: fulfillment of end-user device access requests based on the RBAC model
- PagerDuty administration & management
- User monitoring: monitoring of active/inactive users on desktop devices
- On/Off-boarding: provision and de-provision of user accounts
- Request fulfillment: general request demand, such as provisioning of new Jira projects, password resets, locking non-compliant or lost end-user devices
- ITAM product admin: user access, reporting, documentation uploads, public dashboards
Why you'll love working here
- Competitive salary and bonus.
- Opportunities for your professional growth in fintech, especially in digital banking
- Social insurance (max), premium medical insurance
- Parking allowance, snacks, and coffee.
- Monthly team-building and social activities.
GFT Technologies Vietnam
Building technology to revolutionise the Digital Banking with Cloud engineering.