{"id":85459,"date":"2025-04-01T16:37:46","date_gmt":"2025-04-01T09:37:46","guid":{"rendered":"https:\/\/itviecblog.uptech.vn\/?p=85459"},"modified":"2025-06-17T09:17:33","modified_gmt":"2025-06-17T02:17:33","slug":"cai-thien-ky-nang-giao-tiep","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/cai-thien-ky-nang-giao-tiep\/","title":{"rendered":"Top 6 c\u00e1ch c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c IT"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itviec.com\/blog\/cai-thien-ky-nang-giao-tiep\/#Tai_sao_chuyen_gia_IT_nen_ren_luyen_ky_nang_giao_tiep\" >T\u1ea1i sao chuy\u00ean gia IT n\u00ean r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itviec.com\/blog\/cai-thien-ky-nang-giao-tiep\/#Giao_tiep_la_gi_ky_nang_giao_tiep_la_gi\" >Giao ti\u1ebfp l\u00e0 g\u00ec? k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itviec.com\/blog\/cai-thien-ky-nang-giao-tiep\/#6_cach_cai_thien_ky_nang_giao_tiep_trong_moi_truong_IT\" >6 c\u00e1ch c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp trong m\u00f4i tr\u01b0\u1eddng IT<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itviec.com\/blog\/cai-thien-ky-nang-giao-tiep\/#Cac_cau_hoi_thuong_gap_ve_cach_cai_thien_ky_nang_giao_tiep\" >C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u1ec1 c\u00e1ch c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itviec.com\/blog\/cai-thien-ky-nang-giao-tiep\/#Tong_ket\" >T\u1ed5ng k\u1ebft<\/a><\/li><\/ul><\/nav><\/div>\n<p><em><strong>D\u00f9 v\u1edbi l\u1eadp tr\u00ecnh vi\u00ean hay qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, m\u1ee9c l\u01b0\u01a1ng v\u00e0 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn. Tuy nhi\u00ean, giao ti\u1ebfp trong ng\u00e0nh IT c\u00f3 nh\u1eefng th\u00e1ch th\u1ee9c ri\u00eang nh\u01b0 thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n ph\u1ee9c t\u1ea1p, l\u00e0m vi\u1ec7c t\u1eeb xa v\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa \u0111\u1ed9i ng\u0169 k\u1ef9 thu\u1eadt v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 h\u01a1n trong m\u00f4i tr\u01b0\u1eddng IT? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 6 c\u00e1ch ITviec \u0111\u00e3 t\u1ed5ng h\u1ee3p gi\u00fap c\u00e1c chuy\u00ean gia IT c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp.<\/strong><\/em><\/p>\n<p><span style=\"font-weight: 300;\">\u0110\u1ecdc b\u00e0i vi\u1ebft sau \u0111\u1ec3 hi\u1ec3u r\u00f5:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t s\u1ebd mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch sau \u0111\u00e2y cho chuy\u00ean gia IT<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Giao ti\u1ebfp l\u00e0 g\u00ec? K\u1ef9 n\u0103ng giao ti\u1ebfp \u0111\u1ed1i v\u1edbi chuy\u00ean gia IT l\u00e0 g\u00ec?<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">6 c\u00e1ch c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp trong m\u00f4i tr\u01b0\u1eddng IT<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Tai_sao_chuyen_gia_IT_nen_ren_luyen_ky_nang_giao_tiep\"><\/span><b>T\u1ea1i sao chuy\u00ean gia IT n\u00ean r\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>T\u0103ng kh\u1ea3 n\u0103ng \u1ee9ng tuy\u1ec3n th\u00e0nh c\u00f4ng<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Theo <\/span><a href=\"https:\/\/itviec.com\/bao-cao\/luong-it-va-thi-truong-tuyen-dung-it-vietnam\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 300;\">B\u00e1o c\u00e1o L\u01b0\u01a1ng V\u00e0 Th\u1ecb Tr\u01b0\u1eddng Tuy\u1ec3n D\u1ee5ng IT Vi\u1ec7t Nam 2024-2025<\/span><\/a><span style=\"font-weight: 300;\"> t\u1eeb ITviec, k\u1ef9 n\u0103ng giao ti\u1ebfp n\u1eb1m trong top 5 k\u1ef9 n\u0103ng m\u1ec1m \u01b0u ti\u00ean h\u1ecdc c\u1ee7a nh\u00f3m Fresher\/Junior v\u00e0 Middle.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">\u0110\u1ed3ng th\u1eddi, McKinsey, PwC cho bi\u1ebft 57% nh\u00e0 tuy\u1ec3n d\u1ee5ng \u01b0u ti\u00ean \u1ee9ng vi\u00ean IT c\u00f3 th\u1ec3 giao ti\u1ebfp r\u00f5 r\u00e0ng v\u00e0 hi\u1ec3u nhu c\u1ea7u kinh doanh, c\u00f4ng ngh\u1ec7. C\u00f3 th\u1ec3 th\u1ea5y, \u0111\u00e2y ch\u00ednh l\u00e0 b\u1ed9 k\u1ef9 n\u0103ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 nghi\u1ec7p c\u1ee7a c\u00e1c chuy\u00ean gia IT.<\/span><\/p>\n<h3><b>Th\u00e1o b\u1ecf r\u00e0o c\u1ea3n ng\u00f4n ng\u1eef k\u1ef9 thu\u1eadt<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Trong m\u00f4i tr\u01b0\u1eddng IT, c\u00e1c chuy\u00ean gia th\u01b0\u1eddng s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n \u0111\u1ec3 trao \u0111\u1ed5i v\u1ec1 v\u1ea5n \u0111\u1ec1, gi\u1ea3i ph\u00e1p ho\u1eb7c y\u00eau c\u1ea7u h\u1ec7 th\u1ed1ng. Tuy nhi\u00ean, kh\u00f4ng ph\u1ea3i ai c\u0169ng c\u00f3 n\u1ec1n t\u1ea3ng c\u00f4ng ngh\u1ec7 v\u1eefng \u0111\u1ec3 hi\u1ec3u h\u1ebft nh\u1eefng kh\u00e1i ni\u1ec7m n\u00e0y. N\u1ebfu kh\u00f4ng \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch di\u1ec5n \u0111\u1ea1t, th\u00f4ng tin c\u00f3 th\u1ec3 b\u1ecb hi\u1ec3u sai, g\u00e2y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9 d\u1ef1 \u00e1n.<\/span><\/p>\n<h3><b>Giao ti\u1ebfp l\u00e0 k\u1ef9 n\u0103ng c\u1ed1t l\u00f5i \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng kh\u00e1c<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t c\u00f2n gi\u00fap ph\u00e1t tri\u1ec3n nhi\u1ec1u k\u1ef9 n\u0103ng m\u1ec1m kh\u00e1c:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>K\u1ef9 n\u0103ng vi\u1ebft:<\/b><span style=\"font-weight: 300;\"> Giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i t\u1ed1t s\u1ebd gi\u00fap c\u00e1c chuy\u00ean gia IT c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n &#8211; hay c\u00f2n g\u1ecdi l\u00e0 k\u1ef9 n\u0103ng vi\u1ebft. \u0110\u1eb7c bi\u1ec7t \u1edf c\u00e1c v\u1ecb tr\u00ed nh\u01b0 Project Manager hay Product Owner c\u1ea7n x\u1eed l\u00fd l\u01b0\u1ee3ng l\u1edbn t\u00e0i li\u1ec7u, trao \u0111\u1ed5i qua email, b\u00e1o c\u00e1o, hay nh\u01b0 L\u1eadp tr\u00ecnh vi\u00ean c\u0169ng \u0111\u1ecdc v\u00e0 vi\u1ebft t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt. Do \u0111\u00f3, k\u1ef9 n\u0103ng vi\u1ebft ch\u00ednh x\u00e1c, r\u00f5 r\u00e0ng v\u00e0 \u0111\u00fang tr\u1ecdng t\u00e2m s\u1ebd gi\u00fap chuy\u00ean gia IT giao ti\u1ebfp hi\u1ec7u qu\u1ea3 qua v\u0103n b\u1ea3n, n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>T\u01b0 duy ph\u1ea3n bi\u1ec7n:<\/b><span style=\"font-weight: 300;\"> T\u01b0 duy ph\u1ea3n bi\u1ec7n gi\u00fap t\u0103ng c\u01b0\u1eddng giao ti\u1ebfp b\u1eb1ng c\u00e1ch cho ph\u00e9p di\u1ec5n \u0111\u1ea1t r\u00f5 r\u00e0ng, h\u1ee3p l\u00fd, c\u00f2n giao ti\u1ebfp cho ph\u00e9p chia s\u1ebb v\u00e0 tinh ch\u1ec9nh c\u00e1c \u00fd t\u01b0\u1edfng, cu\u1ed1i c\u00f9ng l\u00e0 c\u1ee7ng c\u1ed1 qu\u00e1 tr\u00ecnh t\u01b0 duy. \u0110i\u1ec1u n\u00e0y quan tr\u1ecdng trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 Data Science, AI, n\u01a1i d\u1eef li\u1ec7u \u0111\u00f3ng vai tr\u00f2 c\u1ed1t l\u00f5i, ho\u1eb7c \u1edf c\u00e1c v\u1ecb tr\u00ed y\u00eau c\u1ea7u t\u01b0 duy gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 nh\u01b0 Developer, Software Engineer.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>Ngo\u1ea1i ng\u1eef giao ti\u1ebfp: <\/b><span style=\"font-weight: 300;\"><a href=\"https:\/\/itviec.com\/bao-cao\/luong-it-va-thi-truong-tuyen-dung-it-vietnam\" target=\"_blank\" rel=\"noopener\">B\u00e1o c\u00e1o L\u01b0\u01a1ng v\u00e0 Th\u1ecb tr\u01b0\u1eddng tuy\u1ec3n d\u1ee5ng Vi\u1ec7t Nam 2024-2025<\/a> t\u1eeb ITviec cho th\u1ea5y &#8220;Ti\u1ebfng Anh l\u01b0u lo\u00e1t&#8221; l\u00e0 k\u1ef9 n\u0103ng m\u1ec1m \u0111\u01b0\u1ee3c nh\u00e0 tuy\u1ec3n d\u1ee5ng t\u00ecm ki\u1ebfm nhi\u1ec1u nh\u1ea5t trong n\u1eeda \u0111\u1ea7u n\u0103m 2025, v\u1edbi 40,3%. Nh\u01b0ng &#8220;Thi\u1ebfu \u1ee9ng vi\u00ean c\u00f3 k\u1ef9 n\u0103ng ngo\u1ea1i ng\u1eef t\u1ed1t&#8221;, v\u1edbi 33,7%, l\u1ea1i l\u00e0 m\u1ed9t trong ba th\u00e1ch th\u1ee9c tuy\u1ec3n d\u1ee5ng l\u1edbn nh\u1ea5t trong n\u0103m 2024. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y, khi th\u00e0nh th\u1ea1o m\u1ed9t ngo\u1ea1i ng\u1eef (ti\u1ebfng Anh, ti\u1ebfng Nh\u1eadt,&#8230;) \u1ee9ng vi\u00ean s\u1ebd \u0111\u01b0\u1ee3c s\u0103n \u0111\u00f3n h\u01a1n tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u00ec \u0111\u00e2y l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111\u1ecdc t\u00e0i li\u1ec7u, vi\u1ebft b\u00e1o c\u00e1o, tham gia h\u1ed9i th\u1ea3o, l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng qu\u1ed1c t\u1ebf v\u00e0 k\u1ef9 n\u0103ng giao ti\u1ebfp quy\u1ebft \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 ch\u00ednh x\u00e1c khi truy\u1ec1n \u0111\u1ea1t v\u00e0 ti\u1ebfp nh\u1eadn th\u00f4ng tin.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>Thuy\u1ebft tr\u00ecnh v\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng:<\/b><span style=\"font-weight: 300;\"> Albert Einstein t\u1eebng n\u00f3i: \u201cN\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 gi\u1ea3i th\u00edch v\u1ea5n \u0111\u1ec1 cho m\u1ed9t \u0111\u1ee9a tr\u1ebb 6 tu\u1ed5i c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n ch\u01b0a th\u1ef1c s\u1ef1 hi\u1ec3u n\u00f3.\u201d Kh\u1ea3 n\u0103ng tr\u00ecnh b\u00e0y \u00fd t\u01b0\u1edfng k\u1ef9 thu\u1eadt ph\u1ee9c t\u1ea1p cho c\u1ea3 \u0111\u1ed1i t\u01b0\u1ee3ng chuy\u00ean m\u00f4n v\u00e0 kh\u00f4ng chuy\u00ean m\u00f4n l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng. Kh\u00e1i qu\u00e1t h\u00f3a gi\u00fap tr\u00ecnh b\u00e0y c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p b\u1eb1ng c\u00e1ch d\u1ec5 hi\u1ec3u nh\u1ea5t. Ngo\u00e0i ra, khi ph\u1ecfng v\u1ea5n ho\u1eb7c th\u01b0\u01a1ng l\u01b0\u1ee3ng l\u01b0\u01a1ng, giao ti\u1ebfp t\u1ed1t gi\u00fap b\u1ea1n th\u1ec3 hi\u1ec7n gi\u00e1 tr\u1ecb b\u1ea3n th\u00e2n, chuy\u00ean m\u00f4n v\u00e0 thuy\u1ebft ph\u1ee5c nh\u00e0 tuy\u1ec3n d\u1ee5ng.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>Networking:<\/b><span style=\"font-weight: 300;\"> Giao ti\u1ebfp t\u1ed1t t\u1ea1o \u0111i\u1ec1u ki\u1ec7n x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7, m\u1edf ra c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p v\u00e0 h\u1ecdc h\u1ecfi t\u1eeb c\u1ed9ng \u0111\u1ed3ng. Trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng ph\u00e1t tri\u1ec3n li\u00ean t\u1ee5c nh\u01b0 IT, vi\u1ec7c k\u1ebft n\u1ed1i hi\u1ec7u qu\u1ea3 v\u1edbi \u0111\u1ed3ng nghi\u1ec7p v\u00e0 chuy\u00ean gia gi\u00fap c\u1eadp nh\u1eadt xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1ea5t.<\/span><\/li>\n<\/ul>\n<blockquote><p><i><span style=\"font-weight: 300;\">\u0110\u1ecdc th\u00eam: <\/span><\/i><a href=\"\/blog\/cong-viec-cua-project-manager\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 300;\"><strong>Giao ti\u1ebfp \u201ct\u1ed3i\u201d s\u1ebd ph\u00e1 h\u1ee7y s\u1ef1 nghi\u1ec7p c\u1ee7a m\u1ed9t Project Manager (PM)?<\/strong><\/span><\/i><\/a><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Giao_tiep_la_gi_ky_nang_giao_tiep_la_gi\"><\/span><b>Giao ti\u1ebfp l\u00e0 g\u00ec? k\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 g\u00ec?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>\u0110\u1ecbnh ngh\u0129a giao ti\u1ebfp\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Theo t\u1eeb \u0111i\u1ec3n Oxford English:<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 300;\">Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh truy\u1ec1n \u0111\u1ea1t ho\u1eb7c trao \u0111\u1ed5i th\u00f4ng tin th\u00f4ng qua l\u1eddi n\u00f3i, v\u0103n b\u1ea3n ho\u1eb7c c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n kh\u00e1c. \u0110\u00f3 l\u00e0 s\u1ef1 truy\u1ec1n t\u1ea3i ho\u1eb7c chia s\u1ebb \u00fd t\u01b0\u1edfng v\u00e0 c\u1ea3m x\u00fac m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/i><\/p><\/blockquote>\n<p><span style=\"font-weight: 300;\">Trong m\u00f4i tr\u01b0\u1eddng IT, \u0111i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng khi c\u00e1c chuy\u00ean gia c\u1ea7n truy\u1ec1n \u0111\u1ea1t nh\u1eefng n\u1ed9i dung ph\u1ee9c t\u1ea1p m\u1ed9t c\u00e1ch d\u1ec5 hi\u1ec3u, r\u00f5 r\u00e0ng v\u00e0 ch\u00ednh x\u00e1c.<\/span><\/p>\n<h3><b>3 th\u00e0nh ph\u1ea7n c\u1ee7a giao ti\u1ebfp<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">M\u1ecdi cu\u1ed9c giao ti\u1ebfp \u0111\u1ec1u c\u00f3 ba th\u00e0nh ph\u1ea7n ch\u00ednh: ng\u01b0\u1eddi g\u1eedi, th\u00f4ng \u0111i\u1ec7p v\u00e0 ng\u01b0\u1eddi nh\u1eadn.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Tuy nhi\u00ean, th\u00f4ng \u0111i\u1ec7p d\u1ec5 b\u1ecb hi\u1ec3u sai do kh\u00e1c bi\u1ec7t v\u1ec1 ng\u1eef c\u1ea3nh, ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp ho\u1eb7c c\u1eed ch\u1ec9 \u0111i k\u00e8m. Trong tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp, ng\u01b0\u1eddi g\u1eedi v\u00e0 ng\u01b0\u1eddi nh\u1eadn li\u00ean t\u1ee5c ho\u00e1n \u0111\u1ed5i vai tr\u00f2 qua l\u1eddi n\u00f3i, \u00e1nh m\u1eaft, c\u1eed ch\u1ec9. Ng\u01b0\u1ee3c l\u1ea1i, trong giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n, vai tr\u00f2 n\u00e0y r\u00f5 r\u00e0ng h\u01a1n: m\u1ed9t ng\u01b0\u1eddi vi\u1ebft, m\u1ed9t ng\u01b0\u1eddi \u0111\u1ecdc v\u00e0 ph\u1ea3n h\u1ed3i th\u01b0\u1eddng b\u1ecb k\u00e9o d\u00e0i.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">V\u00ed d\u1ee5: Trong cu\u1ed9c h\u1ecdp sprint review, khi m\u1ed9t Developer tr\u00ecnh b\u00e0y t\u00ednh n\u0103ng m\u1edbi, ban \u0111\u1ea7u h\u1ecd l\u00e0 ng\u01b0\u1eddi g\u1eedi, trong khi Project Manager, QA, kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 ng\u01b0\u1eddi nh\u1eadn. Khi c\u00e1c b\u00ean \u0111\u1eb7t c\u00e2u h\u1ecfi, ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i th\u00edch th\u00eam, vai tr\u00f2 n\u00e0y lu\u00e2n chuy\u1ec3n li\u00ean t\u1ee5c.\u00a0<\/span><\/p>\n<h3><b>\u0110\u1ecbnh ngh\u0129a k\u1ef9 n\u0103ng giao ti\u1ebfp<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 kh\u1ea3 n\u0103ng nghe, n\u00f3i, di\u1ec5n \u0111\u1ea1t \u00fd t\u01b0\u1edfng v\u00e0 s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t v\u00e0 ti\u1ebfp nh\u1eadn th\u00f4ng tin m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, nhanh ch\u00f3ng, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 t\u1ed1i \u01b0u h\u00f3a s\u1ef1 h\u1ee3p t\u00e1c gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c \u0111\u1ed9i nh\u00f3m.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">C\u00f3 b\u1ed1n lo\u1ea1i giao ti\u1ebfp ch\u00ednh:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>Giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i: <\/b><span style=\"font-weight: 300;\">Bao g\u1ed3m tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp, \u0111i\u1ec7n tho\u1ea1i v\u00e0 c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n kh\u00e1c, th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 thuy\u1ebft tr\u00ecnh v\u00e0 b\u1ed5 sung b\u1eb1ng giao ti\u1ebfp phi ng\u00f4n ng\u1eef.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>Giao ti\u1ebfp phi ng\u00f4n ng\u1eef: <\/b><span style=\"font-weight: 300;\">Bao g\u1ed3m ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, c\u1eed ch\u1ec9, c\u00e1ch \u0103n m\u1eb7c ho\u1eb7c h\u00e0nh \u0111\u1ed9ng, v\u1ecb tr\u00ed \u0111\u1ee9ng v\u00e0 th\u1eadm ch\u00ed c\u1ea3 m\u00f9i h\u01b0\u01a1ng.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>Giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n:<\/b><span style=\"font-weight: 300;\"> Bao g\u1ed3m c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n nh\u01b0 email ho\u1eb7c tin nh\u1eafn. Giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n th\u01b0\u1eddng kh\u00f3 truy\u1ec1n t\u1ea3i gi\u1ecdng \u0111i\u1ec7u v\u00e0 c\u1ea3m x\u00fac m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u01b0 trong giao ti\u1ebfp b\u1eb1ng l\u1eddi n\u00f3i.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><b>Giao ti\u1ebfp tr\u1ef1c quan:<\/b><span style=\"font-weight: 300;\"> D\u00f9ng bi\u1ec3u \u0111\u1ed3, h\u00ecnh \u1ea3nh \u0111\u1ec3 truy\u1ec1n t\u1ea3i th\u00f4ng tin.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 300;\">V\u00ed d\u1ee5: Chuy\u00ean gia IT th\u01b0\u1eddng trao \u0111\u1ed5i c\u00f4ng vi\u1ec7c tr\u1ef1c ti\u1ebfp, trong qu\u00e1 tr\u00ecnh \u0111\u00f3, h\u1ecd c\u00f3 th\u1ec3 d\u00f9ng \u00e1nh m\u1eaft \u0111\u1ec3 nh\u1ea5n m\u1ea1nh \u00fd quan tr\u1ecdng, nh\u00edu m\u00e0y th\u1ec3 hi\u1ec7n s\u1ef1 kh\u00f4ng \u0111\u1ed3ng t\u00ecnh, s\u1eed d\u1ee5ng wireframe \u0111\u1ec3 minh h\u1ecda quy tr\u00ecnh ng\u01b0\u1eddi d\u00f9ng v\u00e0 sau cu\u1ed9c h\u1ecdp, vi\u1ebft recap \u0111\u1ec3 t\u1ed5ng k\u1ebft n\u1ed9i dung ch\u00ednh.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_cach_cai_thien_ky_nang_giao_tiep_trong_moi_truong_IT\"><\/span><b>6 c\u00e1ch c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp trong m\u00f4i tr\u01b0\u1eddng IT<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>1. Giao ti\u1ebfp r\u00f5 r\u00e0ng v\u00e0 s\u00fac t\u00edch<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Giao ti\u1ebfp ch\u1ee7 y\u1ebfu l\u00e0 v\u1ec1 vi\u1ec7c l\u1ef1a ch\u1ecdn t\u1eeb ng\u1eef, v\u00e0 trong m\u00f4i tr\u01b0\u1eddng IT, giao ti\u1ebfp th\u01b0\u1eddng xoay quanh vi\u1ec7c gi\u1ea3i th\u00edch c\u00e1c kh\u00e1i ni\u1ec7m k\u1ef9 thu\u1eadt ph\u1ee9c t\u1ea1p, truy\u1ec1n \u0111\u1ea1t gi\u1ea3i ph\u00e1p. Vi\u1ec7c s\u1eed d\u1ee5ng t\u1eeb ng\u1eef th\u00f4ng minh, di\u1ec5n gi\u1ea3i r\u00f5 r\u00e0ng, tr\u00e1nh lan man gi\u00fap gi\u1ea3m thi\u1ec3u hi\u1ec3u l\u1ea7m v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian.<\/span><\/p>\n<p><b>C\u00e1ch th\u1ef1c h\u00e0nh:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u00c1p d\u1ee5ng m\u00f4 h\u00ecnh STAR (Situation &#8211; Task &#8211; Action &#8211; Result) khi gi\u1ea3i th\u00edch v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Tr\u00ecnh b\u00e0y \u00fd ch\u00ednh tr\u01b0\u1edbc;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Tr\u00e1nh d\u00f9ng thu\u1eadt ng\u1eef kh\u00f3 hi\u1ec3u khi kh\u00f4ng c\u1ea7n thi\u1ebft;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Cung c\u1ea5p ng\u1eef c\u1ea3nh, t\u1ed5 ch\u1ee9c th\u00f4ng tin m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd, \u0111\u00ednh k\u00e8m th\u1eddi h\u1ea1n n\u1ebfu c\u1ea7n;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Ki\u1ec3m tra v\u00e0 t\u00f3m t\u1eaft l\u1ea1i \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u00f4ng \u0111i\u1ec7p c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<\/ul>\n<p><b>V\u00ed d\u1ee5:<\/b><\/p>\n<p><span style=\"font-weight: 300;\">Gi\u1ea3 s\u1eed b\u1ea1n c\u1ea7n gi\u1ea3i th\u00edch v\u1ec1 API cho m\u1ed9t ng\u01b0\u1eddi kh\u00f4ng chuy\u00ean IT, thay v\u00ec n\u00f3i: API l\u00e0 m\u1ed9t giao di\u1ec7n l\u1eadp tr\u00ecnh \u1ee9ng d\u1ee5ng s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng th\u1ee9c HTTP \u0111\u1ec3 giao ti\u1ebfp v\u1edbi m\u00e1y ch\u1ee7.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh g\u1ea7n g\u0169i \u0111\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a th\u00e0nh: API gi\u1ed1ng nh\u01b0 m\u1ed9t ng\u01b0\u1eddi ph\u1ee5c v\u1ee5 trong nh\u00e0 h\u00e0ng. B\u1ea1n g\u1ecdi m\u00f3n (g\u1eedi y\u00eau c\u1ea7u), ng\u01b0\u1eddi ph\u1ee5c v\u1ee5 chuy\u1ec3n th\u00f4ng tin \u0111\u00f3 \u0111\u1ebfn b\u1ebfp (h\u1ec7 th\u1ed1ng). Khi m\u00f3n \u0103n s\u1eb5n s\u00e0ng, h\u1ecd mang \u0111\u1ebfn cho b\u1ea1n (tr\u1ea3 k\u1ebft qu\u1ea3). API gi\u00fap c\u00e1c h\u1ec7 th\u1ed1ng giao ti\u1ebfp v\u1edbi nhau m\u1ed9t c\u00e1ch tr\u01a1n tru.<\/span><\/p>\n<h3><b>2. Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc c\u00e1c cu\u1ed9c trao \u0111\u1ed5i<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc gi\u00fap chuy\u00ean gia IT giao ti\u1ebfp hi\u1ec7u qu\u1ea3 h\u01a1n trong c\u00e1c bu\u1ed5i thuy\u1ebft tr\u00ecnh, th\u01b0\u01a1ng l\u01b0\u1ee3ng ho\u1eb7c h\u1ecdp nh\u00f3m. Kh\u00e2u chu\u1ea9n b\u1ecb bao g\u1ed3m x\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau, thu th\u1eadp d\u1eef li\u1ec7u c\u1ea7n thi\u1ebft, d\u1ef1 \u0111o\u00e1n c\u00e2u h\u1ecfi v\u00e0 chu\u1ea9n b\u1ecb ph\u01b0\u01a1ng \u00e1n ph\u1ea3n h\u1ed3i.<\/span><\/p>\n<p><b>C\u00e1ch th\u1ef1c h\u00e0nh:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 k\u1ebft qu\u1ea3 mong mu\u1ed1n c\u1ee7a vi\u1ec7c trao \u0111\u1ed5i;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Ghi ch\u00fa nh\u1eefng \u0111i\u1ec3m ch\u00ednh b\u1ea1n c\u1ea7n tr\u00ecnh b\u00e0y ho\u1eb7c h\u1ecfi;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">D\u1ef1 \u0111o\u00e1n c\u00e1c c\u00e2u h\u1ecfi v\u00e0 chu\u1ea9n b\u1ecb c\u00e2u tr\u1ea3 l\u1eddi;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Ki\u1ec3m tra th\u00f4ng tin tr\u01b0\u1edbc khi trao \u0111\u1ed5i \u0111\u1ec3 tr\u00e1nh sai s\u00f3t.<\/span><\/li>\n<\/ul>\n<p><b>V\u00ed d\u1ee5:<\/b><\/p>\n<p><span style=\"font-weight: 300;\">B\u1ea1n chu\u1ea9n b\u1ecb tr\u00ecnh b\u00e0y v\u1ec1 m\u1ed9t t\u00ednh n\u0103ng m\u1edbi c\u1ee7a ph\u1ea7n m\u1ec1m. Tr\u01b0\u1edbc cu\u1ed9c h\u1ecdp, b\u1ea1n c\u00f3 th\u1ec3 vi\u1ebft ra ba \u0111i\u1ec3m ch\u00ednh: t\u00ednh n\u0103ng m\u1edbi s\u1ebd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 g\u00ec, c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a n\u00f3 v\u00e0 l\u1ee3i \u00edch mang l\u1ea1i. Sau \u0111\u00f3, b\u1ea1n d\u1ef1 \u0111o\u00e1n c\u00e2u h\u1ecfi nh\u01b0 &#8220;T\u00ednh n\u0103ng n\u00e0y ph\u1ee5c v\u1ee5 cho \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0o v\u00e0 t\u1ea1i sao h\u1ecd c\u1ea7n s\u1eed d\u1ee5ng n\u00f3?&#8221; v\u00e0 chu\u1ea9n b\u1ecb c\u00e2u tr\u1ea3 l\u1eddi.<\/span><\/p>\n<h3><b>3. C\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp phi ng\u00f4n ng\u1eef<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, gi\u1ecdng \u0111i\u1ec7u v\u00e0 bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t, \u0111\u00f4i khi, c\u00f2n c\u00f3 s\u1ee9c \u1ea3nh h\u01b0\u1edfng m\u1ea1nh m\u1ebd h\u01a1n c\u1ea3 l\u1eddi n\u00f3i, v\u00ec ch\u00fang \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c truy\u1ec1n t\u1ea3i c\u1ea3m x\u00fac khi giao ti\u1ebfp. V\u00ec v\u1eady, ng\u00f4n ng\u1eef h\u00ecnh th\u1ec3 v\u00e0 l\u1eddi n\u00f3i c\u1ea7n \u0111\u1ed3ng nh\u1ea5t \u0111\u1ec3 tr\u00e1nh t\u1ea1o c\u1ea3m gi\u00e1c m\u00e2u thu\u1eabn ho\u1eb7c thi\u1ebfu ch\u00e2n th\u00e0nh \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n.<\/span><\/p>\n<p><b>C\u00e1ch th\u1ef1c h\u00e0nh:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Quan s\u00e1t ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 c\u1ee7a ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh c\u00e1ch giao ti\u1ebfp ph\u00f9 h\u1ee3p. M\u1ed9t s\u1ed1 d\u1ea5u hi\u1ec7u ph\u1ed5 bi\u1ebfn:\u00a0<\/span>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">M\u00edm m\u00f4i, nghi\u1ebfn r\u0103ng l\u00e0 d\u1ea5u hi\u1ec7u c\u0103ng th\u1eb3ng, kh\u00f4ng tho\u1ea3i m\u00e1i;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Khoanh tay tr\u01b0\u1edbc ng\u1ef1c th\u1ec3 hi\u1ec7n s\u1ef1 ph\u00f2ng th\u1ee7, kh\u00f4ng \u0111\u1ed3ng t\u00ecnh ho\u1eb7c mu\u1ed1n t\u1ea1o kho\u1ea3ng c\u00e1ch;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300;\">Nh\u00ecn xu\u1ed1ng, tr\u00e1nh \u00e1nh m\u1eaft cho th\u1ea5y s\u1ef1 thi\u1ebfu t\u1ef1 tin, lo l\u1eafng ho\u1eb7c mu\u1ed1n n\u00e9 tr\u00e1nh v\u1ea5n \u0111\u1ec1;<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Duy tr\u00ec \u00e1nh m\u1eaft \u0111\u1ec3 t\u1ea1o s\u1ef1 k\u1ebft n\u1ed1i v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u0110\u1ea3m b\u1ea3o c\u1eed ch\u1ec9, gi\u1ecdng \u0111i\u1ec7u v\u00e0 n\u00e9t m\u1eb7t \u0111\u1ed3ng nh\u1ea5t v\u1edbi n\u1ed9i dung truy\u1ec1n \u0111\u1ea1t;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">D\u00f9ng c\u1eed ch\u1ec9 tay \u0111\u1ec3 minh h\u1ecda trong thuy\u1ebft tr\u00ecnh ho\u1eb7c gi\u1ea3i th\u00edch k\u1ef9 thu\u1eadt.<\/span><\/li>\n<\/ul>\n<p><b>V\u00ed d\u1ee5:<\/b><\/p>\n<p><span style=\"font-weight: 300;\">Khi h\u01b0\u1edbng d\u1eabn th\u1ef1c t\u1eadp sinh debug l\u1ed7i, b\u1ea1n duy tr\u00ec \u00e1nh m\u1eaft \u0111\u1ec3 gi\u1eef s\u1ef1 t\u1eadp trung, d\u00f9ng chu\u1ed9t khoanh v\u00f9ng l\u1ed7i tr\u00ean m\u00e0n h\u00ecnh. C\u00f3 th\u1ec3 nh\u1ea5n gi\u1ecdng \u1edf c\u00e1c b\u01b0\u1edbc quan tr\u1ecdng, g\u1eadt \u0111\u1ea7u khi \u0111\u1ed3ng nghi\u1ec7p \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 l\u1eafng nghe v\u00e0 khuy\u1ebfn kh\u00edch trao \u0111\u1ed5i.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">N\u1ebfu th\u1ea5y h\u1ecd m\u00edm m\u00f4i, h\u00e0m si\u1ebft ch\u1eb7t, nghi\u1ebfn r\u0103ng &#8211; d\u1ea5u hi\u1ec7u c\u1ee7a thi\u1ebfu tho\u1ea3i m\u00e1i, c\u00f3 ngh\u0129a l\u00e0 ng\u01b0\u1eddi nghe c\u00f3 th\u1ec3 ch\u01b0a hi\u1ec3u r\u00f5, h\u00e3y d\u1eebng l\u1ea1i v\u00e0 h\u1ecfi xem h\u1ecd c\u00f3 c\u1ea7n gi\u1ea3i th\u00edch th\u00eam kh\u00f4ng.<\/span><\/p>\n<h3><b>4. Ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng l\u00e0 k\u1ef9 n\u0103ng t\u1eadp trung ho\u00e0n to\u00e0n v\u00e0o ng\u01b0\u1eddi n\u00f3i, kh\u00f4ng ch\u1ec9 nghe m\u00e0 c\u00f2n th\u1ea5u hi\u1ec3u, ph\u1ea3n h\u1ed3i v\u00e0 x\u00e1c nh\u1eadn th\u00f4ng tin m\u1ed9t c\u00e1ch c\u00f3 \u00fd th\u1ee9c. \u0110i\u1ec1u n\u00e0y kh\u00e1c v\u1edbi l\u1eafng nghe th\u1ee5 \u0111\u1ed9ng \u2013 khi ng\u01b0\u1eddi nghe ch\u1ec9 ti\u1ebfp nh\u1eadn \u00e2m thanh m\u00e0 kh\u00f4ng th\u1ef1c s\u1ef1 ph\u00e2n t\u00edch hay ph\u1ea3n h\u1ed3i. L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng gi\u00fap chuy\u00ean gia IT ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u ch\u00ednh x\u00e1c, ph\u1ed1i h\u1ee3p hi\u1ec7u qu\u1ea3, n\u1eafm b\u1eaft v\u1ea5n \u0111\u1ec1 nhanh v\u00e0 x\u00e2y d\u1ef1ng quan h\u1ec7 t\u1ed1t.<\/span><\/p>\n<p><b>C\u00e1ch th\u1ef1c h\u00e0nh:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">D\u00e0nh to\u00e0n b\u1ed9 s\u1ef1 ch\u00fa \u00fd cho ng\u01b0\u1eddi n\u00f3i, lo\u1ea1i b\u1ecf c\u00e1c y\u1ebfu t\u1ed1 g\u00e2y xao nh\u00e3ng;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Kh\u00f4ng ng\u1eaft l\u1eddi ho\u1eb7c ph\u1ea3n \u1ee9ng, tr\u1ea3 l\u1eddi v\u1ed9i v\u00e0ng;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 t\u00edch c\u1ef1c \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Nh\u1eafc l\u1ea1i ho\u1eb7c di\u1ec5n gi\u1ea3i nh\u1eefng g\u00ec b\u1ea1n \u0111\u00e3 nghe \u0111\u1ec3 x\u00e1c nh\u1eadn hi\u1ec3u \u0111\u00fang \u00fd.<\/span><\/li>\n<\/ul>\n<p><b>V\u00ed d\u1ee5:<\/b><\/p>\n<p><span style=\"font-weight: 300;\">Trong bu\u1ed5i sprint retrospective, khi m\u1ed9t l\u1eadp tr\u00ecnh vi\u00ean chia s\u1ebb r\u1eb1ng h\u1ecd g\u1eb7p kh\u00f3 kh\u0103n v\u1edbi m\u1ed9t module ph\u1ee9c t\u1ea1p, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ti\u1ebfn \u0111\u1ed9. Scrum Master l\u1eafng nghe m\u00e0 kh\u00f4ng ng\u1eaft l\u1eddi, duy tr\u00ec giao ti\u1ebfp b\u1eb1ng m\u1eaft v\u00e0 g\u1eadt \u0111\u1ea7u th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">Sau \u0111\u00f3, Scrum Master t\u00f3m t\u1eaft l\u1ea1i v\u00e0 x\u00e1c nh\u1eadn nguy\u00ean nh\u00e2n, \u0111\u00e0o s\u00e2u v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u00e1c c\u00e2u h\u1ecfi: <\/span><span style=\"font-weight: 300;\">&#8220;C\u1ee5 th\u1ec3 ph\u1ea7n n\u00e0o \u0111ang g\u00e2y kh\u00f3 kh\u0103n nh\u1ea5t?&#8221;, &#8220;B\u1ea1n \u0111\u00e3 th\u1eed nh\u1eefng h\u01b0\u1edbng gi\u1ea3i quy\u1ebft n\u00e0o?&#8221;,&#8230; \u0111\u1ec3 l\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1, khuy\u1ebfn kh\u00edch c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c th\u1ea3o lu\u1eadn \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p.<\/span><\/p>\n<h3><b>5. N\u00e2ng cao tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (EQ)<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Tr\u00ed tu\u1ec7 c\u1ea3m x\u00fac (EQ) gi\u00fap chuy\u00ean gia IT ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac, ph\u1ea3n h\u1ed3i h\u1ee3p l\u00fd v\u00e0 \u0111i\u1ec1u ch\u1ec9nh giao ti\u1ebfp theo t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng nh\u1eb1m x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng, \u0111\u01b0a ra ph\u1ea3n h\u1ed3i x\u00e2y d\u1ef1ng v\u00e0 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u1edbi ng\u01b0\u1eddi kh\u00f4ng chuy\u00ean k\u1ef9 thu\u1eadt. EQ g\u1ed3m n\u0103m y\u1ebfu t\u1ed1: t\u1ef1 nh\u1eadn th\u1ee9c, t\u1ef1 \u0111i\u1ec1u ch\u1ec9nh, \u0111\u1ed9ng l\u1ef1c, th\u1ea5u c\u1ea3m v\u00e0 k\u1ef9 n\u0103ng x\u00e3 h\u1ed9i.<\/span><\/p>\n<p><b>C\u00e1ch th\u1ef1c h\u00e0nh:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">T\u1ef1 \u0111\u00e1nh gi\u00e1 c\u1ea3m x\u00fac c\u1ee7a b\u1ea3n th\u00e2n tr\u01b0\u1edbc khi ph\u1ea3n h\u1ed3i;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u0110i\u1ec1u ch\u1ec9nh gi\u1ecdng \u0111i\u1ec7u, t\u1ed1c \u0111\u1ed9 n\u00f3i v\u00e0 c\u00e1ch nh\u1ea5n nh\u00e1 \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi ng\u1eef c\u1ea3nh, tr\u00e1nh t\u00f4ng gi\u1ecdng qu\u00e1 gay g\u1eaft trong c\u00e1c t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u0110\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 hi\u1ec3u quan \u0111i\u1ec3m, th\u00e1i \u0111\u1ed9 c\u1ee7a h\u1ecd;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u00c1p d\u1ee5ng m\u00f4 h\u00ecnh &#8220;Khen \u2013 G\u00f3p \u00fd \u2013 \u0110\u1ec1 xu\u1ea5t&#8221; khi \u0111\u01b0a nh\u1eadn x\u00e9t;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">N\u1ebfu \u0111ang t\u1ee9c gi\u1eadn, t\u1ea1m d\u1eebng \u0111\u1ec3 b\u00ecnh t\u0129nh l\u1ea1i tr\u01b0\u1edbc khi n\u00f3i, tr\u00e1nh \u0111\u01b0a ra l\u1eddi l\u1ebd ho\u1eb7c quy\u1ebft \u0111\u1ecbnh thi\u1ebfu suy ngh\u0129.<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Ghi nh\u1eadn \u0111\u00f3ng g\u00f3p c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p m\u1ed9t c\u00e1ch c\u00f4ng khai;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Tr\u00e1nh phong c\u00e1ch \u0111\u1ed9c \u0111o\u00e1n, t\u1eadp trung ph\u1ea3n h\u1ed3i x\u00e2y d\u1ef1ng b\u1eb1ng c\u00e1ch t\u1eadp trung v\u00e0o gi\u1ea3i ph\u00e1p thay v\u00ec ch\u1ec9 tr\u00edch;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">\u0110i\u1ec1u ch\u1ec9nh c\u00e1ch giao ti\u1ebfp ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 truy\u1ec1n \u0111\u1ea1t.<\/span><\/li>\n<\/ul>\n<p><b>V\u00ed d\u1ee5:<\/b><\/p>\n<p><span style=\"font-weight: 300;\">Khi deal l\u01b0\u01a1ng v\u1edbi nh\u00e0 tuy\u1ec3n d\u1ee5ng, thay v\u00ec \u0111\u01b0a ngay m\u1ed9t con s\u1ed1 v\u1ec1 m\u1ee9c l\u01b0\u01a1ng mong \u0111\u1ee3i, h\u00e3y ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac v\u00e0 ph\u1ea3n h\u1ed3i kh\u00e9o l\u00e9o. B\u1ea1n c\u00f3 th\u1ec3 h\u1ecfi nh\u00e0 tuy\u1ec3n d\u1ee5ng: \u201cAnh\/ch\u1ecb c\u00f3 th\u1ec3 chia s\u1ebb m\u1ee9c ng\u00e2n s\u00e1ch cho v\u1ecb tr\u00ed n\u00e0y kh\u00f4ng?\u201d ho\u1eb7c tr\u1ea3 l\u1eddi linh ho\u1ea1t: \u201cT\u00f4i quan t\u00e2m \u0111\u1ebfn c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 tin r\u1eb1ng c\u00f4ng ty s\u1ebd \u0111\u01b0a ra m\u1ee9c l\u01b0\u01a1ng ph\u00f9 h\u1ee3p.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 300;\">N\u1ebfu c\u1ea7n n\u00eau con s\u1ed1, h\u00e3y \u0111\u01b0a ra kho\u1ea3ng thay v\u00ec m\u1ed9t m\u1ee9c c\u1ed1 \u0111\u1ecbnh: \u201cD\u1ef1a tr\u00ean kinh nghi\u1ec7m, t\u00f4i k\u1ef3 v\u1ecdng m\u1ee9c X \u2013 Y, nh\u01b0ng c\u0169ng quan t\u00e2m \u0111\u1ebfn ph\u00fac l\u1ee3i v\u00e0 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn.\u201d \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n th\u01b0\u01a1ng l\u01b0\u1ee3ng hi\u1ec7u qu\u1ea3 m\u00e0 kh\u00f4ng t\u1ef1 gi\u1edbi h\u1ea1n b\u1ea3n th\u00e2n.<\/span><\/p>\n<blockquote><p><em>\u0110\u1ecdc th\u00eam: <a href=\"\/blog\/dam-phan-luong\/\" target=\"_blank\" rel=\"noopener\"><strong>C\u00e1ch \u0111\u00e0m ph\u00e1n m\u1ee9c l\u01b0\u01a1ng cao h\u01a1n khi nh\u1ea3y vi\u1ec7c<\/strong><\/a><\/em><\/p><\/blockquote>\n<h3><b>6. X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c giao ti\u1ebfp t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Chi\u1ebfn l\u01b0\u1ee3c giao ti\u1ebfp t\u1ea1i n\u01a1i l\u00e0m vi\u1ec7c l\u00e0 c\u00e1ch thi\u1ebft l\u1eadp v\u00e0 \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc \u0111\u1ea3m b\u1ea3o trao \u0111\u1ed5i th\u00f4ng tin hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1 nh\u00e2n, nh\u00f3m v\u00e0 t\u1ed5 ch\u1ee9c nh\u1eb1m t\u1ed1i \u01b0u k\u00eanh giao ti\u1ebfp, duy tr\u00ec s\u1ef1 minh b\u1ea1ch v\u00e0 nh\u1ea5t qu\u00e1n.<\/span><\/p>\n<p><b>C\u00e1ch th\u1ef1c h\u00e0nh:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau giao ti\u1ebfp b\u1eb1ng c\u00e1ch l\u00e0m r\u00f5 n\u1ed9i dung, \u0111\u1ed1i t\u01b0\u1ee3ng v\u00e0 m\u1ee5c \u0111\u00edch;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Ch\u1ecdn ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng t\u00ecnh hu\u1ed1ng (email, chat, h\u1ecdp tr\u1ef1c ti\u1ebfp&#8230;);<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">G\u1eedi \u0111\u00fang th\u00f4ng tin \u0111\u1ebfn \u0111\u00fang \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u1ec3 tr\u00e1nh b\u1ed9i th\u1ef1c th\u00f4ng tin;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Gi\u1eef th\u00f4ng \u0111i\u1ec7p r\u00f5 r\u00e0ng v\u00e0 nh\u1ea5t qu\u00e1n \u0111\u1ec3 tr\u00e1nh g\u00e2y hi\u1ec3u l\u1ea7m do di\u1ec5n \u0111\u1ea1t kh\u00f4ng \u0111\u1ed3ng nh\u1ea5t.<\/span><\/li>\n<\/ul>\n<p><b>V\u00ed d\u1ee5:<\/b><\/p>\n<p><span style=\"font-weight: 300;\">D\u00f9ng Slack cho nh\u1eefng trao \u0111\u1ed5i nhanh, email cho b\u00e1o c\u00e1o ch\u00ednh th\u1ee9c v\u00e0 h\u1ecdp tr\u1ef1c ti\u1ebfp khi c\u1ea7n th\u1ea3o lu\u1eadn s\u00e2u.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cac_cau_hoi_thuong_gap_ve_cach_cai_thien_ky_nang_giao_tiep\"><\/span><b>C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u1ec1 c\u00e1ch c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>C\u00e1c chuy\u00ean gia IT th\u01b0\u1eddng s\u1eed d\u1ee5ng nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp n\u00e0o v\u00e0 ch\u00fang kh\u00e1c nhau ra sao?<\/b><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>Ph\u01b0\u01a1ng th\u1ee9c<\/b><\/td>\n<td><b>\u01afu \u0111i\u1ec3m<\/b><\/td>\n<td><b>Nh\u01b0\u1ee3c \u0111i\u1ec3m<\/b><\/td>\n<td><b>Khi n\u00e0o n\u00ean s\u1eed d\u1ee5ng?<\/b><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><b>Email\u00a0<\/b><\/td>\n<td style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Chuy\u00ean nghi\u1ec7p, c\u00f3 t\u00ednh l\u01b0u tr\u1eef cao<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; D\u1ec5 d\u00e0ng truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin chi ti\u1ebft, c\u00f3 c\u1ea5u tr\u00fac<\/span><\/td>\n<td style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Ph\u1ea3n h\u1ed3i ch\u1eadm, d\u1ec5 b\u1ecb b\u1ecf s\u00f3t n\u1ebfu qu\u00e1 t\u1ea3i email<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; Kh\u00f4ng ph\u00f9 h\u1ee3p cho trao \u0111\u1ed5i g\u1ea5p<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; D\u1ec5 g\u00e2y hi\u1ec3u l\u1ea7m n\u1ebfu kh\u00f4ng cung c\u1ea5p \u0111\u1ee7 th\u00f4ng tin<\/span><\/td>\n<td>\n<p style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Khi c\u1ea7n th\u00f4ng tin ch\u00ednh th\u1ee9c, c\u00f3 t\u00ednh l\u01b0u tr\u1eef<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; G\u1eedi b\u00e1o c\u00e1o, t\u00e0i li\u1ec7u quan tr\u1ecdng<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Th\u1ea3o lu\u1eadn c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><b>Chat<\/b><\/td>\n<td style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Nhanh ch\u00f3ng, ti\u1ec7n l\u1ee3i, ph\u00f9 h\u1ee3p cho trao \u0111\u1ed5i t\u1ee9c th\u00ec<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; Th\u00e2n thi\u1ec7n h\u01a1n email, d\u1ec5 t\u1ea1o k\u1ebft n\u1ed1i<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; D\u1ec5 chia s\u1ebb link, file, code snippet,&#8230;<\/span><\/td>\n<td style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Kh\u00f3 theo d\u00f5i khi c\u00f3 qu\u00e1 nhi\u1ec1u tin nh\u1eafn<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; D\u1ec5 b\u1ecb m\u1ea5t t\u1eadp trung do th\u00f4ng b\u00e1o li\u00ean t\u1ee5c<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; N\u1ed9i dung d\u1ec5 b\u1ecb tr\u00f4i, kh\u00f3 t\u00ecm l\u1ea1i khi kh\u00f4ng c\u00f3 h\u1ec7 th\u1ed1ng l\u01b0u tr\u1eef t\u1ed1t<\/span><\/td>\n<td style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Khi c\u1ea7n ph\u1ea3n h\u1ed3i nhanh, trao \u0111\u1ed5i ng\u1eafn g\u1ecdn<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; Th\u1ea3o lu\u1eadn v\u1ea5n \u0111\u1ec1 kh\u00f4ng qu\u00e1 quan tr\u1ecdng<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; H\u1ecfi \u0111\u00e1p nhanh trong nh\u00f3m<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><b>G\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp\u00a0<\/b><\/td>\n<td style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Hi\u1ec7u qu\u1ea3 nh\u1ea5t trong vi\u1ec7c th\u1ea3o lu\u1eadn c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p.<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; H\u1ea1n ch\u1ebf hi\u1ec3u l\u1ea7m<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; T\u1ea1o k\u1ebft n\u1ed1i, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n.<\/span><\/td>\n<td style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Kh\u00f4ng hi\u1ec7u qu\u1ea3 cho c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ecf<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; Kh\u00f3 s\u1eafp x\u1ebfp th\u1eddi gian ph\u00f9 h\u1ee3p cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi<\/span><\/p>\n<p><span style=\"font-weight: 300;\">&#8211; D\u1ec5 b\u1ecb lan man n\u1ebfu kh\u00f4ng c\u00f3 agenda r\u00f5 r\u00e0ng<\/span><\/td>\n<td>\n<p style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; Khi c\u1ea7n trao \u0111\u1ed5i \u00fd t\u01b0\u1edfng quan tr\u1ecdng, th\u1ea3o lu\u1eadn chi\u1ebfn l\u01b0\u1ee3c<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-weight: 300;\">&#8211; H\u1ecdp team, brainstorming ho\u1eb7c x\u1eed l\u00fd xung \u0111\u1ed9t<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>L\u00e0m sao \u0111\u1ec3 ch\u1ecdn ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng t\u00ecnh hu\u1ed1ng?<\/b><\/h3>\n<table>\n<tbody>\n<tr>\n<td><b>T\u00ednh ch\u1ea5t h\u1ed9i tho\u1ea1i<\/b><\/td>\n<td><b>T\u1ed1t nh\u1ea5t cho<\/b><\/td>\n<td><b>V\u00ed d\u1ee5<\/b><\/td>\n<td><b>Khi n\u00e0o s\u1eed d\u1ee5ng<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Ph\u1ea3n h\u1ed3i nhanh<\/b><\/td>\n<td><span style=\"font-weight: 300;\">C\u00e2u h\u1ecfi g\u1ea5p, v\u1ea5n \u0111\u1ec1 kh\u1ea9n c\u1ea5p<\/span><\/td>\n<td><span style=\"font-weight: 300;\">Slack, g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp<\/span><\/td>\n<td><span style=\"font-weight: 300;\">Khi c\u1ea7n ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c, \u0111\u1ed9ng n\u00e3o \u00fd t\u01b0\u1edfng<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Ph\u1ea3n h\u1ed3i k\u00e9o d\u00e0i<\/b><\/td>\n<td><span style=\"font-weight: 300;\">Gi\u1ea3i th\u00edch chi ti\u1ebft, giao ti\u1ebfp ch\u00ednh th\u1ee9c<\/span><\/td>\n<td><span style=\"font-weight: 300;\">Email, c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/td>\n<td><span style=\"font-weight: 300;\">Khi c\u1ea7n tr\u00ecnh b\u00e0y \u00fd t\u01b0\u1edfng ph\u1ee9c t\u1ea1p, t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b>Nh\u1eefng \u0111i\u1ec1u n\u00ean v\u00e0 kh\u00f4ng n\u00ean trong giao ti\u1ebfp phi ng\u00f4n ng\u1eef l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 300;\">Nh\u1eefng \u0111i\u1ec1u n\u00ean l\u00e0m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Gi\u1eef t\u01b0 th\u1ebf th\u1eb3ng: Ng\u1ed3i ho\u1eb7c \u0111\u1ee9ng th\u1eb3ng gi\u00fap th\u1ec3 hi\u1ec7n s\u1ef1 t\u1ef1 tin v\u00e0 chuy\u00ean nghi\u1ec7p;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Duy tr\u00ec giao ti\u1ebfp b\u1eb1ng m\u1eaft: Duy tr\u00ec \u00e1nh m\u1eaft t\u1ef1 nhi\u00ean \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 ch\u00fa \u00fd v\u00e0 \u0111\u00e1ng tin c\u1eady;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">S\u1eed d\u1ee5ng c\u1eed ch\u1ec9 m\u1edf: G\u1eadt \u0111\u1ea7u nh\u1eb9 khi \u0111\u1ed3ng t\u00ecnh ho\u1eb7c m\u1ec9m c\u01b0\u1eddi t\u01b0\u01a1ng t\u00e1c khi ch\u1ea1m m\u1eaft;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t ph\u00f9 h\u1ee3p: Gi\u1eef n\u00e9t m\u1eb7t trung l\u1eadp ho\u1eb7c t\u00edch c\u1ef1c, \u0111\u1eb7c bi\u1ec7t trong c\u00e1c cu\u1ed9c th\u1ea3o lu\u1eadn quan tr\u1ecdng.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 300;\">Nh\u1eefng \u0111i\u1ec1u kh\u00f4ng n\u00ean l\u00e0m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">G\u00f9 l\u01b0ng ho\u1eb7c c\u00fai \u0111\u1ea7u: T\u1ea1o \u1ea5n t\u01b0\u1ee3ng thi\u1ebfu t\u1ef1 tin;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">L\u1ea3ng tr\u00e1nh \u00e1nh m\u1eaft ho\u1eb7c nh\u00ecn ch\u1eb1m ch\u1eb1m: Khi\u1ebfn cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1edf n\u00ean kh\u00f3 x\u1eed;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Khoanh tay ho\u1eb7c c\u1eed ch\u1ec9 qu\u00e1 c\u1ee9ng: D\u1ec5 b\u1ecb hi\u1ec3u nh\u1ea7m l\u00e0 ph\u00f2ng th\u1ee7 ho\u1eb7c hung h\u0103ng;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Ng\u1ea3 ng\u01b0\u1eddi ra sau qu\u00e1 nhi\u1ec1u: Bi\u1ec3u hi\u1ec7n s\u1ef1 th\u1edd \u01a1, thi\u1ebfu quan t\u00e2m;<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\"><span style=\"font-weight: 300;\">Chuy\u1ec3n \u0111\u1ed9ng qu\u00e1 nhi\u1ec1u: T\u1ea1o c\u1ea3m gi\u00e1c b\u1ed3n ch\u1ed3n ho\u1eb7c kh\u00f4ng ch\u1eafc ch\u1eafn.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Tong_ket\"><\/span><b>T\u1ed5ng k\u1ebft<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 300;\">Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 kh\u00f4ng ch\u1ec9 gi\u00fap c\u00f4ng vi\u1ec7c tr\u00f4i ch\u1ea3y m\u00e0 c\u00f2n n\u00e2ng cao gi\u00e1 tr\u1ecb c\u1ee7a b\u1ea1n trong m\u00f4i tr\u01b0\u1eddng IT. L\u1ef1a ch\u1ecdn \u0111\u00fang ph\u01b0\u01a1ng th\u1ee9c giao ti\u1ebfp v\u00e0 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp li\u00ean t\u1ee5c l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 b\u1ea1n ph\u00e1t tri\u1ec3n c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m kh\u00e1c, t\u0103ng l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00f9 v\u1edbi l\u1eadp tr\u00ecnh vi\u00ean hay qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t r\u00f5 r\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, m\u1ee9c l\u01b0\u01a1ng v\u00e0 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn. Tuy nhi\u00ean, giao ti\u1ebfp trong ng\u00e0nh IT c\u00f3 nh\u1eefng th\u00e1ch th\u1ee9c ri\u00eang nh\u01b0 thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n ph\u1ee9c t\u1ea1p, l\u00e0m [&hellip;]<\/p>\n","protected":false},"author":233,"featured_media":85468,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"categories":[94,103],"tags":[],"class_list":["post-85459","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-su-nghiep-it","category-ung-tuyen-va-thang-tien"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Top 6 c\u00e1ch c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c IT - ITviec Blog<\/title>\n<meta name=\"description\" content=\"57% nh\u00e0 tuy\u1ec3n d\u1ee5ng IT \u01b0u ti\u00ean \u1ee9ng vi\u00ean giao ti\u1ebfp r\u00f5 r\u00e0ng \u0111\u1ec3 t\u0103ng hi\u1ec7u su\u1ea5t gi\u1ea3m xung \u0111\u1ed9t. 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