{"id":73555,"date":"2024-06-10T10:00:47","date_gmt":"2024-06-10T03:00:47","guid":{"rendered":"https:\/\/itviec.com\/blog\/?p=73555"},"modified":"2026-05-28T10:59:30","modified_gmt":"2026-05-28T03:59:30","slug":"nab-thu-thach-cua-nguoi-lanh-dao-it","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/nab-thu-thach-cua-nguoi-lanh-dao-it\/","title":{"rendered":"Kh\u00f4ng ph\u1ea3i b\u00e0i to\u00e1n c\u00f4ng ngh\u1ec7, \u0111\u00e2y m\u1edbi l\u00e0 th\u1eed th\u00e1ch c\u1ee7a ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o!"},"content":{"rendered":"\n
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\"nab-thu-thach-cua-nguoi-lanh-dao-it-1\"<\/figure>\n<\/div>\n\n\n\n
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Th\u1ecb tr\u01b0\u1eddng c\u00f4ng ngh\u1ec7 li\u00ean quan \u0111\u1ebfn ng\u00e2n h\u00e0ng t\u1ea1i Vi\u1ec7t Nam b\u1ed1n n\u0103m tr\u01b0\u1edbc \u0111ang tr\u1ea3i qua m\u1ed9t giai \u0111o\u1ea1n chuy\u1ec3n m\u00ecnh, v\u1edbi nhi\u1ec1u s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 ti\u1ebfn b\u1ed9 trong l\u0129nh v\u1ef1c fintech. S\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p t\u00e0i ch\u00ednh s\u1ed1 h\u00f3a \u0111\u00e3 t\u1ea1o ra nhu c\u1ea7u l\u1edbn cho nh\u1eefng \u0111\u1ed5i m\u1edbi trong c\u00e1ch th\u1ee9c ng\u00e2n h\u00e0ng v\u1eadn h\u00e0nh v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/em><\/h2>\n\n\n\n

V\u00e0o cu\u1ed1i n\u0103m 2020, m\u1ed9t trong b\u1ed1n ng\u00e2n h\u00e0ng l\u1edbn nh\u1ea5t c\u1ee7a \u00dac \u0111\u00e3 \u0111\u1ea7u t\u01b0 m\u1ea1nh m\u1ebd v\u00e0o m\u1ed9t trung t\u00e2m c\u00f4ng ngh\u1ec7, NAB Innovation Centre Vietnam, khi \u0111\u00f3 ch\u1ec9 c\u00f3 h\u01a1n 100 nh\u00e2n s\u1ef1, nh\u01b0ng t\u1ea7m nh\u00ecn v\u00e0 s\u1ef1 \u0111\u1ea7u t\u01b0 v\u1eefng ch\u1eafc \u0111\u00e3 l\u00e0m n\u1ed5i b\u1eadt ti\u1ec1m n\u0103ng t\u0103ng tr\u01b0\u1edfng v\u00e0 m\u1edf r\u1ed9ng t\u1ea1i Vi\u1ec7t Nam. Ch\u00ednh \u0111i\u1ec1u n\u00e0y \u0111\u00e3 thu h\u00fat ch\u1ecb Nguy\u1ec5n \u00c1nh Th\u00f9y Uy\u00ean \u2013 hi\u1ec7n l\u00e0 Head of Engineering, Enterprise Technology<\/strong>, gia nh\u1eadp, mang \u0111\u1ebfn cho ch\u1ecb c\u01a1 h\u1ed9i v\u00e0 th\u00e1ch th\u1ee9c tr\u00ean c\u01b0\u01a1ng v\u1ecb l\u00e3nh \u0111\u1ea1o trong vi\u1ec7c d\u1eabn d\u1eaft \u0111\u1ed9i ng\u0169 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a m\u1ed9t ng\u00e0nh c\u00f4ng nghi\u1ec7p \u0111ang b\u00f9ng n\u1ed5 v\u00e0 \u0111\u1ea7y c\u1ea1nh tranh. <\/p>\n\n\n\n

V\u1edbi nh\u1eefng tri\u1ebft l\u00fd l\u00e3nh \u0111\u1ea1o s\u00e1ng t\u1ea1o, ch\u1ecb Uy\u00ean chia s\u1ebb v\u1ec1 h\u00e0nh tr\u00ecnh 4 n\u0103m \u0111\u1ed3ng h\u00e0nh c\u00f9ng NAB Innovation Centre Vietnam c\u00f9ng ni\u1ec1m t\u1ef1 h\u00e0o v\u1ec1 h\u01a1n 150 nh\u00e2n s\u1ef1 t\u00e0i n\u0103ng <\/strong>m\u00e0 ch\u1ecb \u0111\u00e3 c\u00f3 c\u01a1 h\u1ed9i d\u1eabn d\u1eaft trong su\u1ed1t th\u1eddi gian qua.<\/p>\n\n\n\n

\"nab-thu-thach-cua-nguoi-lanh-dao-it-2\"<\/figure>\n\n\n\n
\"\"<\/figure>\n<\/div>\n <\/div><\/section>\n\n\n\n
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\"nab-thu-thach-cua-nguoi-lanh-dao-it-3\"<\/figure>\n<\/div>\n\n\n\n
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N\u1ebfu ch\u1ecdn 3 c\u1ee5m t\u1eeb \u0111\u1ec3 m\u00f4 t\u1ea3 v\u1ec1 \u0111\u1ed9i ng\u0169 m\u00e0 ch\u1ecb \u0111ang l\u00e3nh \u0111\u1ea1o, \u0111\u00f3 s\u1ebd l\u00e0 3 t\u1eeb n\u00e0o?<\/em><\/strong><\/div>\n\n\n\n

\u0110\u1ed5i m\u1edbi kh\u00f4ng ng\u1eebng:<\/strong> Nh\u00f3m ch\u00fang t\u00f4i lu\u00f4n t\u00ecm ki\u1ebfm v\u00e0 h\u1ecdc h\u1ecfi nh\u1eefng c\u00e1ch ti\u1ebfp c\u1eadn m\u1edbi v\u00e0 s\u00e1ng t\u1ea1o \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c th\u00e1ch th\u1ee9c, kh\u00f4ng ch\u1ec9 trong l\u0129nh v\u1ef1c c\u00f4ng ngh\u1ec7 m\u00e0 c\u00f2n trong c\u00e1ch ch\u00fang t\u00f4i ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 h\u1ee3p t\u00e1c v\u1edbi nhau.<\/p>\n\n\n\n

M\u1ed7i c\u00e1 nh\u00e2n c\u0169ng ph\u1ea3i \u0111\u1ed5i m\u1edbi b\u1ea3n th\u00e2n v\u00e0 c\u00e1c b\u1ed9 k\u1ef9 n\u0103ng \u0111\u1ec3 l\u00e0m vi\u1ec7c t\u1ed1t v\u1edbi nhau. V\u00ed d\u1ee5, k\u1ef9 n\u0103ng giao ti\u1ebfp lu\u00f4n c\u1ea7n \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u00ec m\u1ed7i ng\u00e0y, ch\u00fang t\u00f4i c\u1ea7n l\u00e0m vi\u1ec7c nh\u00f3m, l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c b\u00ean li\u00ean quan, ho\u1eb7c ph\u1ea3i li\u00ean t\u1ee5c tr\u00ecnh b\u00e0y c\u00e1c gi\u1ea3i ph\u00e1p. Ch\u00ednh v\u00ec th\u1ebf, ch\u00fang t\u00f4i \u0111\u1ec1 cao vi\u1ec7c \u0111\u1ed5i m\u1edbi b\u1ea3n th\u00e2n, c\u1eadp nh\u1eadt k\u1ef9 n\u0103ng li\u00ean t\u1ee5c \u0111\u1ec3 \u0111\u00e1p \u1ee9ng v\u1edbi t\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c. <\/p>\n\n\n\n

Cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng:<\/strong> M\u1ed7i th\u00e0nh vi\u00ean trong nh\u00f3m cam k\u1ebft \u0111\u1ea1t ti\u00eau chu\u1ea9n cao nh\u1ea5t trong t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 ch\u00fang t\u00f4i cung c\u1ea5p, \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 an to\u00e0n cho kh\u00e1ch h\u00e0ng. Cam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng c\u00f2n c\u00f3 ngh\u0129a l\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n c\u1ee7a c\u00f4ng ty v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Nguy\u00ean nh\u00e2n l\u00e0 do hi\u1ec7n t\u1ea1i, \u201c\u0111\u01a1n \u0111\u1eb7t h\u00e0ng\u201d c\u1ee7a nh\u00f3m k\u1ef9 thu\u1eadt \u0111\u1ebfn t\u1eeb hai ngu\u1ed3n ch\u00ednh: <\/p>\n\n\n\n

\u2013 T\u1eeb b\u00ean trong c\u00f4ng ty:<\/strong> L\u00e0 nh\u1eefng \u0111\u1ed9i nh\u00f3m k\u1ef9 thu\u1eadt kh\u00e1c c\u1ea7n c\u00e1c gi\u1ea3i ph\u00e1p h\u1ea1 t\u1ea7ng \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c gi\u1ea3i ph\u00e1p t\u00e0i ch\u00ednh \u2013 ng\u00e2n h\u00e0ng cho kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i c\u00f4ng ty;<\/em><\/p>\n\n\n\n

\u2013 T\u1eeb b\u00ean ngo\u00e0i c\u00f4ng ty:<\/strong> L\u00e0 nh\u1eefng t\u1ed5 ch\u1ee9c c\u1ea7n c\u00e1c gi\u1ea3i ph\u00e1p t\u00e0i ch\u00ednh \u2013 ng\u00e2n h\u00e0ng.<\/em><\/p>\n\n\n\n

H\u1ed7 tr\u1ee3 l\u1eabn nhau:<\/strong> T\u1ea1i NAB, ch\u00fang t\u00f4i n\u1ed7 l\u1ef1c t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c d\u1ef1a tr\u00ean s\u1ef1 t\u00f4n tr\u1ecdng, h\u1ed7 tr\u1ee3 l\u1eabn nhau v\u00e0 c\u00f9ng ph\u00e1t tri\u1ec3n. \u0110i\u1ec1u n\u00e0y gi\u00fap m\u1ed7i c\u00e1 nh\u00e2n kh\u00f4ng ch\u1ec9 ti\u1ebfn b\u1ed9 trong c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 tr\u00e2n tr\u1ecdng.<\/p>\n\n\n\n

\u0110\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 l\u1eabn nhau, ch\u00fang t\u00f4i x\u00e2y d\u1ef1ng c\u1ea5u tr\u00fac nh\u00f3m v\u1edbi \u0111\u1ea7y \u0111\u1ee7 c\u00e1c c\u1ea5p b\u1eadc kh\u00e1c nhau nh\u01b0 Lead, Senior v\u00e0 Junior \u2013 c\u00f3 ngh\u0129a l\u00e0 ph\u1ea3i t\u1ed3n t\u1ea1i c\u1ea3 Leader (ng\u01b0\u1eddi d\u1eabn \u0111\u01b0\u1eddng) v\u00e0 Follower (ng\u01b0\u1eddi \u0111i theo). T\u1ef7 tr\u1ecdng gi\u1eefa Senior v\u00e0 Junior c\u0169ng c\u1ea7n \u0111\u1ea3m b\u1ea3o c\u00e2n b\u1eb1ng \u0111\u1ec3 c\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 c\u00e1ch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00e1c nhau kh\u00f4ng g\u00e2y ra xung \u0111\u1ed9t trong nh\u00f3m, gi\u00fap vi\u1ec7c h\u1ee3p t\u00e1c linh ho\u1ea1t d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n\n\n\n

Ngo\u00e0i ra, ch\u00fang t\u00f4i c\u0169ng mong mu\u1ed1n t\u1ea1o ra m\u1ed9t v\u0103n h\u00f3a khuy\u1ebfn kh\u00edch chia s\u1ebb ki\u1ebfn th\u1ee9c, trong \u0111\u00f3 Senior chia s\u1ebb v\u1edbi Junior v\u00e0 ng\u01b0\u1ee3c l\u1ea1i. \u0110i\u1ec1u n\u00e0y gi\u00fap c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m hi\u1ec3u v\u1ec1 c\u00f4ng vi\u1ec7c v\u00e0 ki\u1ebfn th\u1ee9c c\u1ee7a nhau, tr\u00e1nh r\u1ee7i ro khi ch\u1ec9 c\u00f3 m\u1ed9t chuy\u00ean gia n\u1eafm v\u1eefng m\u1ed9t l\u0129nh v\u1ef1c c\u1ed1t l\u00f5i, c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c kh\u00f4ng bi\u1ebft ho\u1eb7c kh\u00f4ng c\u00f3 c\u01a1 h\u1ed9i chia s\u1ebb c\u00f9ng.<\/p>\n\n\n\n

T\u00f4i tin r\u1eb1ng kh\u00f4ng c\u00f3, v\u00e0 c\u0169ng kh\u00f4ng n\u00ean c\u00f3, si\u00eau nh\u00e2n trong m\u1ed9t nh\u00f3m, ngh\u0129a l\u00e0 kh\u00f4ng th\u1ec3 c\u00f3 m\u1ed9t ng\u01b0\u1eddi l\u00e0m t\u1ea5t c\u1ea3 c\u00f4ng vi\u1ec7c. Tuy r\u1eb1ng s\u1ebd c\u00f3 m\u1ed9t ng\u01b0\u1eddi chuy\u00ean gia v\u1ec1 l\u0129nh v\u1ef1c \u0111\u00f3 nh\u01b0ng t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi trong nh\u00f3m \u0111\u1ec1u ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c khi c\u1ea7n. SUPERMAN l\u00e0 kh\u00f4ng th\u1ec3, nh\u01b0ng SUPERTEAM l\u00e0 ho\u00e0n to\u00e0n kh\u1ea3 thi.<\/strong><\/p>\n\n\n\n

\"nab-thu-thach-cua-nguoi-lanh-dao-it-4\"<\/figure>\n\n\n\n
3\u00a0c\u1ee5m\u00a0t\u1eeb\u00a0n\u00e0y\u00a0\u0111\u00f3ng\u00a0vai\u00a0tr\u00f2\u00a0g\u00ec\u00a0trong\u00a0vi\u1ec7c\u00a0gi\u1eef\u00a0m\u1ed9t\u00a0\u0111\u1ed9i\u00a0nh\u00f3m\u00a0v\u1eefng\u00a0m\u1ea1nh?<\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

N\u1ebfu c\u00f3 th\u1ec3 so s\u00e1nh, t\u00f4i mu\u1ed1n v\u00ed ba t\u00ednh ch\u1ea5t n\u00e0y nh\u01b0 m\u1ed9t c\u1ed7 xe tam m\u00e3, v\u1edbi \u201ch\u1ed7 tr\u1ee3 l\u1eabn nhau\u201d l\u00e0 ch\u00fa ng\u1ef1a \u0111\u1ea7u \u0111\u00e0n, m\u1ea1nh nh\u1ea5t, kh\u1ecfe nh\u1ea5t \u0111\u1ec3 k\u00e9o c\u1ea3 c\u1ed7 xe v\u00e0 hai ch\u00fa ng\u1ef1a c\u00f2n l\u1ea1i ti\u1ebfn l\u00ean ph\u00eda tr\u01b0\u1edbc. <\/p>\n\n\n\n

H\u1ed7 tr\u1ee3 l\u1eabn nhau l\u00e0 quan tr\u1ecdng nh\u1ea5t, l\u00e0 tinh th\u1ea7n c\u1ed1t l\u00f5i. Mu\u1ed1n \u201ccam k\u1ebft ch\u1ea5t l\u01b0\u1ee3ng\u201d, mu\u1ed1n \u201c\u0111\u1ed5i m\u1edbi kh\u00f4ng ng\u1eebng\u201d th\u00ec nh\u1ea5t \u0111\u1ecbnh ph\u1ea3i c\u00f3 tinh th\u1ea7n \u0111o\u00e0n k\u1ebft v\u00e0 c\u1ea5u tr\u00fac \u0111\u1ed9i nh\u00f3m v\u1eefng ch\u1eafc. M\u1ed9t \u0111\u1ed9i nh\u00f3m kh\u00f4ng \u0111o\u00e0n k\u1ebft, kh\u00f4ng h\u1ed7 tr\u1ee3 l\u1eabn nhau, kh\u00f4ng chia s\u1ebb v\u1edbi nhau th\u00ec \u1edf \u0111\u00f3 c\u0169ng s\u1ebd kh\u00f4ng c\u00f2n tinh th\u1ea7n \u0111\u1ed9i nh\u00f3m, d\u1eabn \u0111\u1ebfn h\u1eadu qu\u1ea3 nghi\u00eam tr\u1ecdng l\u00e0 s\u1ebd ch\u1eb3ng c\u00f3 ai quan t\u00e2m \u0111\u1ebfn s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a s\u1ea3n ph\u1ea9m, c\u1ee7a t\u1ed5 ch\u1ee9c l\u1edbn h\u01a1n. <\/p>\n\n\n\n

\"nab-thu-thach-cua-nguoi-lanh-dao-it-5\"<\/figure>\n\n\n\n
V\u1eady,\u00a0v\u0103n\u00a0h\u00f3a\u00a0\u0111\u1ed9i\u00a0nh\u00f3m\u00a0nh\u01b0\u00a0th\u1ebf\u00a0n\u00e0o\u00a0l\u00e0\u00a0\u201cv\u1eefng\u00a0m\u1ea1nh\u201d\u00a0m\u00e0\u00a0ch\u1ecb\u00a0\u0111ang\u00a0mu\u1ed1n\u00a0h\u01b0\u1edbng\u00a0\u0111\u1ebfn?\u00a0<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

T\u00f4i mong mu\u1ed1n t\u1ea1o ra m\u1ed9t \u0111\u1ed9i ng\u0169 m\u00e0 \u1edf \u0111\u00f3 m\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 tin t\u01b0\u1edfng l\u1eabn nhau ho\u00e0n to\u00e0n \u0111\u1ec3 \u0111\u1ed3ng h\u00e0nh v\u00e0 h\u1ed7 tr\u1ee3 nhau trong c\u00f4ng vi\u1ec7c. T\u00f4i \u0111\u1ec1 cao \u201cni\u1ec1m tin\u201d c\u1ee7a \u0111\u1ed9i nh\u00f3m \u0111\u1ebfn nh\u01b0 v\u1eady v\u00ec khi g\u1eb7p th\u1eed th\u00e1ch t\u1eeb b\u00ean ngo\u00e0i hay t\u1eeb n\u1ed9i t\u1ea1i, c\u1ea5u tr\u00fac nh\u00f3m v\u00e0 ni\u1ec1m tin n\u1ed9i b\u1ed9 s\u1ebd \u0111\u00f3ng vai tr\u00f2 l\u00e0 \u201cchi\u1ebfc khi\u00ean\u201d b\u1ea3o v\u1ec7 \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi gi\u1eef v\u1eefng s\u1ef1 t\u00f4n tr\u1ecdng v\u1edbi nhau. Th\u1eed th\u00e1ch m\u00e0 t\u00f4i \u0111ang n\u00f3i \u0111\u1ebfn kh\u00f4ng ch\u1ec9 l\u00e0 trong c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n l\u00e0 nh\u1eefng \u201cth\u1ecb phi\u201d, nh\u01b0 l\u1eddi \u0111\u1ed3n kh\u00f4ng c\u00f3 th\u1eadt, n\u00ean ta r\u1ea5t kh\u00f3 c\u00f3 th\u1ec3 n\u00f3i tr\u01b0\u1edbc \u0111\u01b0\u1ee3c m\u00ecnh s\u1ebd v\u1eefng v\u00e0ng hay lung lay nh\u01b0 th\u1ebf n\u00e0o. <\/p>\n\n\n\n

Vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 gi\u1eef g\u00ecn ni\u1ec1m tin \u0111\u1ed9i nh\u00f3m l\u00e0 m\u1ed9t b\u00e0i to\u00e1n c\u1ef1c k\u1ef3 kh\u00f3 gi\u1ea3i \u0111\u1ed1i v\u1edbi m\u1ed9t ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o (c\u01b0\u1eddi). D\u00f9 v\u1eady, t\u00f4i lu\u00f4n c\u1ed1 g\u1eafng \u0111\u1ea3m b\u1ea3o c\u00e1c th\u00e0nh vi\u00ean c\u1ea3m th\u1ea5y r\u1eb1ng m\u00ecnh l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a m\u1ed9t \u0111\u1ed9i ng\u0169 m\u1ea1nh m\u1ebd, \u0111o\u00e0n k\u1ebft v\u1edbi m\u1ee5c ti\u00eau chung c\u1ee7a nh\u00f3m v\u00e0 c\u00f4ng ty.<\/p>\n\n\n\n

L\u00e0m\u00a0th\u1ebf\u00a0n\u00e0o\u00a0\u0111\u1ec3\u00a0ch\u1ecb\u00a0th\u00fac\u00a0\u0111\u1ea9y\u00a0v\u0103n\u00a0h\u00f3a\u00a0nh\u00f3m\u00a0m\u1ea1nh\u00a0m\u1ebd\u00a0v\u00e0\u00a0s\u1ef1\u00a0g\u1eafn\u00a0k\u1ebft\u00a0n\u1ed9i\u00a0b\u1ed9?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

\u0110\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m v\u00e0 \u0111\u1ed3ng th\u1eddi x\u00e2y d\u1ef1ng m\u1ed9t v\u0103n h\u00f3a nh\u00f3m m\u1ea1nh m\u1ebd c\u0169ng nh\u01b0 s\u1ef1 g\u1eafn k\u1ebft n\u1ed9i b\u1ed9, t\u00f4i t\u1eadp trung v\u00e0o m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c ch\u00ednh: <\/p>\n\n\n\n

Ch\u01b0\u01a1ng tr\u00ecnh \u0110\u00e0o t\u1ea1o v\u00e0 Ph\u00e1t tri\u1ec3n <\/strong><\/p>\n\n\n\n

T\u00f4i cam k\u1ebft r\u1eb1ng m\u1ed7i th\u00e0nh vi\u00ean trong \u0111\u1ed9i nh\u00f3m s\u1ebd c\u00f3 c\u01a1 h\u1ed9i tham gia v\u00e0o c\u00e1c kh\u00f3a h\u1ecdc hu\u1ea5n luy\u1ec7n chuy\u00ean s\u00e2u, kh\u00f4ng ch\u1ec9 trong l\u0129nh v\u1ef1c chuy\u00ean m\u00f4n m\u00e0 c\u00f2n trong c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m. <\/p>\n\n\n\n

T\u00f4i v\u00e0 \u0111\u1ed9i ng\u0169 h\u00e0ng tu\u1ea7n \u0111\u1ec1u t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i chia s\u1ebb ki\u1ebfn th\u1ee9c v\u1ec1 chuy\u00ean m\u00f4n k\u1ef9 thu\u1eadt v\u00e0 ng\u00e2n h\u00e0ng \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c v\u00e0 ph\u00e1t tri\u1ec3n chuy\u00ean m\u00f4n li\u00ean t\u1ee5c. M\u1ee5c ti\u00eau l\u00e0 m\u1ed7i th\u00e0nh vi\u00ean \u0111\u1ec1u c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c ch\u1ee9ng ch\u1ec9 chuy\u00ean ng\u00e0nh nh\u01b0 Professional Banking Fundamentals Qualification t\u1eeb FINSIA, gi\u00fap kh\u00f4ng ch\u1ec9 n\u00e2ng cao k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n m\u00e0 c\u00f2n \u0111\u00f3ng g\u00f3p v\u00e0o vi\u1ec7c t\u1ea1o ra c\u00e1c s\u1ea3n ph\u1ea9m t\u1ed1t nh\u1ea5t v\u00e0 an to\u00e0n nh\u1ea5t cho kh\u00e1ch h\u00e0ng. <\/p>\n\n\n\n

Ch\u01b0\u01a1ng tr\u00ecnh C\u1ed1 v\u1ea5n (Mentoring) <\/strong><\/p>\n\n\n\n

T\u00f4i khuy\u1ebfn kh\u00edch vi\u1ec7c thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 c\u1ed1 v\u1ea5n gi\u1eefa nh\u00e2n vi\u00ean gi\u00e0u kinh nghi\u1ec7m v\u00e0 nh\u1eefng ng\u01b0\u1eddi m\u1edbi ho\u1eb7c \u00edt kinh nghi\u1ec7m h\u01a1n. Nh\u1edd \u0111\u00f3, nh\u00e2n vi\u00ean c\u00f3 c\u01a1 h\u1ed9i h\u1ecdc h\u1ecfi, nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 c\u0169ng nh\u01b0 khuy\u1ebfn kh\u00edch t\u1eeb nh\u1eefng ng\u01b0\u1eddi \u0111i tr\u01b0\u1edbc. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap h\u1ecd ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n m\u00e0 c\u00f2n th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean nh\u1eb1m t\u1ea1o d\u1ef1ng ni\u1ec1m tin n\u1ed9i b\u1ed9 v\u00e0 t\u0103ng c\u01b0\u1eddng v\u0103n h\u00f3a h\u1ecdc h\u1ecfi trong nh\u00f3m. <\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi t\u00f4i, ng\u01b0\u1eddi c\u1ed1 v\u1ea5n (mentor) kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf th\u00e0nh vi\u00ean trong nh\u00f3m m\u00e0 c\u00f3 th\u1ec3 l\u00e0 b\u1ea5t k\u1ef3 ai m\u00e0 b\u1ea1n c\u1ea3m th\u1ea5y mu\u1ed1n h\u1ecdc h\u1ecfi, c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c truy\u1ec1n c\u1ea3m h\u1ee9ng. V\u00ed d\u1ee5, n\u1ebfu nh\u00e2n vi\u00ean c\u1ee7a t\u00f4i mu\u1ed1n \u0111i theo h\u00ecnh m\u1eabu c\u1ee7a m\u1ed9t ng\u01b0\u1eddi t\u1eeb nh\u00f3m kh\u00e1c, t\u00f4i s\u1eb5n s\u00e0ng t\u00ecm c\u00e1ch k\u1ebft n\u1ed1i h\u1ecd \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 t\u00ecm th\u1ea5y ni\u1ec1m say m\u00ea v\u1edbi c\u00f4ng vi\u1ec7c. <\/p>\n\n\n\n

C\u00f4ng nh\u1eadn v\u00e0 Ghi nh\u1eadn <\/strong><\/p>\n\n\n\n

T\u00f4i lu\u00f4n c\u00f4ng nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao nh\u1eefng c\u1ed1 g\u1eafng v\u00e0 th\u00e0nh t\u1ef1u c\u00e1 nh\u00e2n c\u1ee7a c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m. H\u00e0nh \u0111\u1ed9ng n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng c\u01b0\u1eddng \u0111\u1ed9ng l\u1ef1c c\u00e1 nh\u00e2n m\u00e0 c\u00f2n khuy\u1ebfn kh\u00edch t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng h\u1ed7 tr\u1ee3 l\u1eabn nhau trong nh\u00f3m.<\/p>\n\n\n\n

X\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng c\u1edfi m\u1edf v\u00e0 th\u00e2n thi\u1ec7n <\/strong><\/p>\n\n\n\n

Cu\u1ed1i c\u00f9ng, \u0111\u1ec3 x\u00e2y d\u1ef1ng s\u1ef1 \u0111o\u00e0n k\u1ebft n\u1ed9i b\u1ed9 v\u00e0 th\u00fac \u0111\u1ea9y v\u0103n ho\u00e1 nh\u00f3m, t\u00f4i lu\u00f4n n\u1ed7 l\u1ef1c duy tr\u00ec m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c m\u1edf, n\u01a1i m\u1ecdi th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch th\u1ec3 hi\u1ec7n \u00fd ki\u1ebfn v\u00e0 \u0111\u1ec1 xu\u1ea5t \u00fd t\u01b0\u1edfng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap m\u1ecdi ng\u01b0\u1eddi c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng v\u00e0 \u0111\u00e1ng gi\u00e1, m\u00e0 c\u00f2n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a t\u1ea5t c\u1ea3 th\u00e0nh vi\u00ean trong nh\u00f3m.<\/p>\n\n\n\n

\"nab-thu-thach-cua-nguoi-lanh-dao-it-6\"<\/figure>\n\n\n\n
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<\/div>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Theo\u00a0ch\u1ecb,\u00a0\u0111\u00e2u\u00a0l\u00e0\u00a0\u0111i\u1ec1u\u00a0n\u00ean\u00a0tr\u00e1nh\u00a0trong\u00a0vi\u1ec7c\u00a0l\u00e3nh\u00a0\u0111\u1ea1o\u00a0\u0111\u1ed9i\u00a0ng\u0169\u00a0ph\u00e1t\u00a0tri\u1ec3n?<\/strong><\/em>\u00a0<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

T\u00f4i c\u0169ng \u0111\u00e3 th\u1eed nghi\u1ec7m c\u00e1ch ti\u1ebfp c\u1eadn ch\u1ec9 huy v\u00e0 ki\u1ec3m so\u00e1t, nh\u01b0ng t\u00f4i nh\u1eadn th\u1ea5y r\u1eb1ng vi\u1ec7c \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ch\u1ec9 huy c\u1ee9ng nh\u1eafc c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn s\u1ef1 ph\u1ea3n kh\u00e1ng ho\u1eb7c thi\u1ebfu cam k\u1ebft th\u1ef1c s\u1ef1 t\u1eeb nh\u00e2n vi\u00ean, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng \u0111\u00f2i h\u1ecfi s\u1ef1 \u0111\u1ed5i m\u1edbi v\u00e0 th\u00edch \u1ee9ng nhanh nh\u01b0 ng\u00e0nh c\u00f4ng ngh\u1ec7 t\u00e0i ch\u00ednh. <\/p>\n\n\n\n

Vi\u1ec7c t\u1ea1o \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi c\u00f3 c\u01a1 h\u1ed9i ph\u00e1t bi\u1ec3u \u00fd ki\u1ebfn v\u00e0 th\u00e1ch th\u1ee9c b\u1ea3n th\u00e2n khi \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00f3 kh\u0103n l\u00e0 c\u1ef1c k\u1ef3 quan tr\u1ecdng. Khi m\u1ecdi ng\u01b0\u1eddi \u0111\u01b0\u1ee3c t\u1ef1 do \u0111\u01b0a ra \u00fd ki\u1ebfn v\u00e0 c\u1ea3m th\u1ea5y r\u1eb1ng h\u1ecd l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 t\u00e1ch r\u1eddi c\u1ee7a qu\u00e1 tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh v\u00e0 th\u1ef1c thi, h\u1ecd s\u1ebd t\u00edch c\u1ef1c t\u00ecm ki\u1ebfm c\u00e1c gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t v\u00e0 t\u1ef1 nguy\u1ec7n ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho k\u1ebft qu\u1ea3. T\u1eeb \u0111\u00f3, khuy\u1ebfn kh\u00edch ph\u00e1t tri\u1ec3n tinh th\u1ea7n TOFU. <\/p>\n\n\n\n

Ch\u1ecb\u00a0c\u00f3\u00a0nh\u1eafc\u00a0\u0111\u1ebfn\u00a0m\u1ed9t\u00a0c\u1ee5m\u00a0t\u1eeb\u00a0\u201cTOFU\u201d,\u00a0ch\u1ecb\u00a0c\u00f3\u00a0th\u1ec3\u00a0chia\u00a0s\u1ebb\u00a0th\u00eam\u00a0TOFU\u00a0l\u00e0\u00a0g\u00ec?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

TOFU l\u00e0 ch\u1eef vi\u1ebft t\u1eaft c\u1ee7a Take Ownership v\u00e0 Follow Up \u2013 m\u1ed9t tinh th\u1ea7n c\u1ef1c k\u1ef3 quan tr\u1ecdng c\u1ee7a b\u1ea5t k\u1ef3 ng\u01b0\u1eddi nh\u00e2n vi\u00ean v\u00e0 l\u00e3nh \u0111\u1ea1o n\u00e0o trong c\u00f4ng vi\u1ec7c, v\u00e0 c\u00e0ng quan tr\u1ecdng h\u01a1n v\u1edbi ng\u01b0\u1eddi l\u00e0m k\u1ef9 thu\u1eadt.<\/p>\n\n\n\n

Take Ownership \u0111\u1ec1 c\u1eadp \u0111\u1ebfn h\u00e0nh \u0111\u1ed9ng nh\u1eadn tr\u00e1ch nhi\u1ec7m v\u1ec1 m\u1ed9t nhi\u1ec7m v\u1ee5, d\u1ef1 \u00e1n ho\u1eb7c t\u00ecnh hu\u1ed1ng v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh ho\u1eb7c gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch k\u1ecbp th\u1eddi v\u00e0 hi\u1ec7u qu\u1ea3. C\u00f2n Follow Up \u0111\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng theo d\u00f5i ti\u1ebfn \u0111\u1ed9, \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft khi v\u1ea5n \u0111\u1ec1 ho\u1eb7c tr\u1edf ng\u1ea1i ph\u00e1t sinh c\u0169ng nh\u01b0 c\u1eadp nh\u1eadt cho c\u00e1c b\u00ean li\u00ean quan.<\/p>\n\n\n\n

B\u1eb1ng c\u00e1ch Take Ownership v\u00e0 Follow up, c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m, b\u1ea5t k\u1ec3 l\u00e0 Leader hay l\u00e0 Follower, \u0111\u1ec1u nh\u1eadn tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh \u0111\u1ec3 mang \u0111\u1ebfn \u0111\u1ed9 tin c\u1eady v\u00e0 cam k\u1ebft \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 cao nh\u1ea5t cho t\u1ed5 ch\u1ee9c.<\/p>\n\n\n\n

TOFU \u1edf\u00a0\u0111\u00e2y\u00a0c\u00f3\u00a0ph\u1ea3i\u00a0l\u00e0\u00a0ho\u00e0n\u00a0th\u00e0nh\u00a0c\u00f4ng\u00a0vi\u1ec7c\u00a0\u0111\u01b0\u1ee3c\u00a0giao\u00a0kh\u00f4ng?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

Hi\u1ec3u TOFU l\u00e0 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c giao l\u00e0 \u0111\u00fang, nh\u01b0ng ch\u01b0a \u0111\u1ee7. T\u00f4i s\u1ebd k\u1ec3 v\u1ec1 m\u1ed9t c\u00e2u chuy\u1ec7n v\u1eeba x\u1ea3y ra v\u1edbi t\u00f4i m\u00e0 t\u00f4i r\u1ea5t \u1ea5n t\u01b0\u1ee3ng \u0111\u1ec3 hi\u1ec3u th\u00eam v\u1ec1 tinh th\u1ea7n n\u00e0y.<\/p>\n\n\n\n

C\u00e1ch \u0111\u00e2y kho\u1ea3ng 6 th\u00e1ng, t\u00f4i c\u00f3 m\u1ed9t \u00fd t\u01b0\u1edfng v\u1ec1 vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t s\u1ea3n ph\u1ea9m ng\u00e2n h\u00e0ng sao cho ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng b\u1ecb l\u1eeba \u0111\u1ea3o qua \u0111i\u1ec7n tho\u1ea1i. Khi t\u00f4i chia s\u1ebb \u00fd t\u01b0\u1edfng n\u00e0y v\u1edbi \u0111\u1ed9i nh\u00f3m l\u00fac \u0111\u00f3 c\u1ee7a m\u00ecnh (hi\u1ec7n t\u1ea1i \u0111\u00e3 kh\u00f4ng c\u00f2n l\u00e0m vi\u1ec7c chung) nh\u01b0ng kh\u00f4ng ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c c\u0169ng kh\u00f4ng \u0111\u1ed1c th\u00fac, v\u00ec m\u00ecnh \u0111\u01a1n gi\u1ea3n c\u0169ng ch\u1ec9 mu\u1ed1n chia s\u1ebb \u00fd t\u01b0\u1edfng th\u00f4i, th\u00ec c\u00e1c b\u1ea1n \u0111\u00e3 ch\u1ee7 \u0111\u1ed9ng l\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t nh\u00f3m g\u1ecdi l\u00e0 \u201cStarCamp\u201d \u2013 l\u00e0 ch\u01b0\u01a1ng tr\u00ecnh tuy\u1ec3n d\u1ee5ng c\u00e1c b\u1ea1n v\u1eeba t\u1ed1t nghi\u1ec7p \u0111\u1ea1i h\u1ecdc v\u00e0o \u0111\u1ec3 \u0111\u00e0o t\u1ea1o v\u00e0 th\u1ef1c hi\u1ec7n d\u1ef1 \u00e1n \u0111\u1ec3 c\u00f3 c\u01a1 h\u1ed9i tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean c\u1ee7a NAB. Sau 6 th\u00e1ng kh\u00f4ng c\u00f3 s\u1ef1 theo d\u00f5i t\u1eeb t\u00f4i, v\u00e0 t\u00f4i c\u00f2n qu\u00ean \u0111i n\u1eefa (c\u01b0\u1eddi), th\u00ec c\u00e1c b\u1ea1n \u0111\u00e3 t\u1ef1 m\u00ecnh thi\u1ebft k\u1ebf \u0111\u01b0\u1ee3c m\u1ed9t s\u1ea3n ph\u1ea9m demo v\u00e0 tr\u00ecnh b\u00e0y v\u1edbi t\u00f4i.<\/p>\n\n\n\n

Khi \u0111\u00f3, t\u00f4i \u0111\u00e3 r\u1ea5t t\u1ef1 h\u00e0o. Kh\u00f4ng ph\u1ea3i v\u00ec s\u1ea3n ph\u1ea9m hay, m\u00e0 t\u00f4i t\u1ef1 h\u00e0o v\u00ec c\u1ea3 nh\u00f3m \u0111\u00e3 ch\u1ee7 \u0111\u1ed9ng l\u00e0m vi\u1ec7c v\u1edbi nhau r\u1ea5t t\u1ed1t, k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c gi\u1eefa Leader v\u00e0 Follower \u0111\u1ec3 ph\u00e1t tri\u1ec3n \u0111\u01b0\u1ee3c m\u1ed9t phi\u00ean b\u1ea3n demo m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 gi\u00e1m s\u00e1t c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y ngay c\u1ea3 khi t\u00f4i \u0111\u00e3 r\u1eddi \u0111i, c\u00e1c b\u1ea1n v\u1eabn gi\u1eef \u0111\u01b0\u1ee3c tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i r\u1ea5t cao v\u00e0 th\u1ef1c h\u00e0nh t\u1ed1t tinh th\u1ea7n TOFU.<\/p>\n\n\n\n

Nh\u01b0 v\u1eady, TOFU \u0111\u1ec1 c\u1eadp \u0111\u1ebfn vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c v\u00e0 theo \u0111u\u1ed5i \u0111\u1ebfn c\u00f9ng c\u1ee7a m\u1ed9t nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c giao, ho\u1eb7c ch\u1ec9 l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng.<\/p>\n\n\n\n

V\u1eady\u00a0theo\u00a0ch\u1ecb,\u00a0ph\u00e1t\u00a0tri\u1ec3n\u00a0tinh\u00a0th\u1ea7n\u00a0TOFU\u00a0c\u00f3\u00a0ph\u1ea3i\u00a0l\u00e0\u00a0m\u1ed9t\u00a0c\u00e1ch\u00a0th\u1ef1c\u00a0hi\u1ec7n\u00a0phong\u00a0c\u00e1ch\u00a0l\u00e3nh\u00a0\u0111\u1ea1o\u00a0\u201ctrao\u00a0quy\u1ec1n\u201d hay\u00a0kh\u00f4ng?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

Khi nghe \u0111\u1ebfn c\u1ee5m t\u1eeb \u201ctrao quy\u1ec1n\u201d, ta th\u01b0\u1eddng ngh\u0129 r\u1eb1ng \u201cquy\u1ec1n\u201d \u0111\u00f3 thu\u1ed9c v\u1ec1 s\u1ebfp v\u00e0 ch\u1ec9 khi s\u1ebfp \u201ctrao\u201d cho ta th\u00ec ta m\u1edbi \u0111\u01b0\u1ee3c l\u00e0m. Thay v\u00e0o \u0111\u00f3, ch\u1ec9 khi m\u00ecnh ngh\u0129 r\u1eb1ng c\u00f4ng vi\u1ec7c n\u00e0y l\u00e0 c\u1ee7a m\u00ecnh, c\u00f4ng ty n\u00e0y l\u00e0 c\u1ee7a m\u00ecnh th\u00ec khi \u0111\u00f3, m\u00ecnh s\u1ebd mu\u1ed1n \u0111i\u1ec1u t\u1ed1t nh\u1ea5t cho c\u00f4ng ty\/ c\u00f4ng vi\u1ec7c v\u00e0 th\u00fac \u0111\u1ea9y t\u01b0 duy \u0111\u1ec3 cho ra \u0111\u1eddi nh\u1eefng \u00fd t\u01b0\u1edfng m\u1edbi, nh\u1eefng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a, c\u00e1ch t\u0103ng hi\u1ec7u su\u1ea5t v\u00e0 t\u00ecm ra gi\u1ea3i ph\u00e1p s\u00e1ng t\u1ea1o m\u00e0 kh\u00f4ng c\u1ea7n b\u1ea5t k\u1ef3 ai cho ph\u00e9p, hay \u201ctrao quy\u1ec1n\u201d.<\/p>\n\n\n\n

N\u1ebfu ch\u1ec9 \u0111\u1ee3i ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o ki\u1ec3m so\u00e1t v\u00e0 ch\u1ec9 \u0111\u1ecbnh, c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o v\u00e0 m\u1ea5t d\u1ea7n kh\u1ea3 n\u0103ng t\u1ef1 suy ngh\u0129. Ngo\u00e0i ra, n\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 sai s\u00f3t n\u00e0o, h\u1ecd s\u1ebd \u0111\u1ed5 l\u1ed7i cho ng\u01b0\u1eddi s\u1ebfp \u0111\u00e3 y\u00eau c\u1ea7u l\u00e0m nh\u01b0 th\u1ebf. D\u1ea7n d\u1ea7n, h\u1ecd s\u1ebd m\u1ea5t \u0111i kh\u1ea3 n\u0103ng TOFU v\u00e0 tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i c\u0169ng \u0111i xu\u1ed1ng.<\/p>\n\n\n\n

Nh\u01b0 v\u1eady, thay v\u00ec n\u00f3i ph\u00e1t tri\u1ec3n tinh th\u1ea7n TOFU l\u00e0 m\u1ed9t c\u00e1ch \u201ctrao quy\u1ec1n\u201d th\u00ec t\u00f4i ngh\u0129 TOFU l\u1ea1i l\u00e0 h\u00ecnh th\u1ee9c c\u1ee7a \u201ctrao\u201d ni\u1ec1m tin, t\u00e2m huy\u1ebft v\u00e0 tr\u00e1ch nhi\u1ec7m th\u00ec s\u1ebd \u0111\u00fang h\u01a1n.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"nab-thu-thach-cua-nguoi-lanh-dao-it-7\"<\/figure>\n\n\n\n
L\u00e0m\u00a0th\u1ebf\u00a0n\u00e0o\u00a0\u0111\u1ec3\u00a0n\u00e2ng\u00a0cao\u00a0tinh\u00a0th\u1ea7n\u00a0TOFU\u00a0c\u1ee7a\u00a0m\u1ed7i\u00a0ng\u01b0\u1eddi\u00a0trong\u00a0\u0111\u1ed9i\u00a0ng\u0169?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

Tr\u01b0\u1edbc ti\u00ean, ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ea7n hi\u1ec3u r\u1eb1ng m\u1ed7i c\u00e1 nh\u00e2n khi \u0111i l\u00e0m s\u1ebd c\u00f3 hai \u0111i\u1ec3m \u0111\u1ed9c nh\u1ea5t m\u00e0 kh\u00f4ng ai gi\u1ed1ng ai, \u0111\u00f3 ch\u00ednh l\u00e0 v\u1ec1 t\u00ednh c\u00e1ch v\u00e0 \u0111\u1ed9ng l\u1ef1c c\u1ee7a m\u1ed7i ng\u01b0\u1eddi.<\/strong> <\/p>\n\n\n\n

\u0110\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ed7i ng\u01b0\u1eddi s\u1ebd kh\u00e1c nhau th\u1ebf n\u00e0o, m\u00ecnh c\u1ea7n m\u1edf l\u00f2ng v\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi c\u00e1c b\u1ea1n. M\u00ecnh t\u00ecm hi\u1ec3u c\u00e1c b\u1ea1n, kh\u00f4ng ph\u1ea3i nh\u1eb1m m\u1ee5c \u0111\u00edch thay \u0111\u1ed5i c\u00e1c b\u1ea1n m\u00e0 \u0111\u1ec3 t\u00ecm ra \u0111\u01b0\u1eddng h\u01b0\u1edbng ph\u00f9 h\u1ee3p h\u01a1n trong vi\u1ec7c l\u00e3nh \u0111\u1ea1o v\u00e0 c\u1ea5u tr\u00fac nh\u00f3m. Khi hi\u1ec3u \u0111\u01b0\u1ee3c \u0111\u00fang t\u00ednh c\u00e1ch v\u00e0 \u0111\u1ed9ng l\u1ef1c th\u00ec ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o m\u1edbi c\u00f3 th\u1ec3 \u201ckh\u01a1i g\u1ee3i\u201d tinh th\u1ea7n TOFU c\u1ee7a nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c. <\/p>\n\n\n\n

Th\u1ee9 hai, ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ea7n bi\u1ebft l\u00e0m g\u01b0\u01a1ng. T\u00f4i mu\u1ed1n c\u00e1c b\u1ea1n l\u00e0m vi\u1ec7c th\u00ec t\u00f4i c\u0169ng ph\u1ea3i l\u00e0m vi\u1ec7c v\u00e0 \u0111\u1ed3ng h\u00e0nh c\u00f9ng c\u00e1c b\u1ea1n.<\/strong> <\/p>\n\n\n\n

T\u00f4i th\u01b0\u1eddng th\u1ec3 hi\u1ec7n tinh th\u1ea7n TOFU. Khi l\u00e0m vi\u1ec7c, m\u00ecnh l\u00e0m v\u1edbi s\u1ef1 tr\u1ecdn v\u1eb9n, t\u1eadn t\u1ee5y v\u1edbi c\u00f4ng vi\u1ec7c, m\u00ecnh lu\u00f4n \u0111i t\u1edbi c\u00f9ng, b\u1edfi v\u00ec t\u00f4i mu\u1ed1n c\u00e1c b\u1ea1n c\u0169ng nh\u01b0 v\u1eady. L\u00e2u d\u1ea7n, tinh th\u1ea7n n\u00e0y t\u1eeb ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o s\u1ebd \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ebfn cho t\u1eebng c\u00e1 nh\u00e2n m\u1ed9t trong \u0111\u1ed9i nh\u00f3m. <\/p>\n\n\n\n

Khi \u0111\u1ea3m nh\u1eadn vai tr\u00f2 l\u00e3nh \u0111\u1ea1o, vi\u1ec7c chia s\u1ebb v\u00e0 n\u00f3i v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh v\u1edbi nh\u00f3m l\u00e0 r\u1ea5t c\u1ea7n thi\u1ebft. N\u1ebfu kh\u00f4ng l\u00e0m nh\u01b0 v\u1eady, th\u00e0nh vi\u00ean trong nh\u00f3m s\u1ebd ngh\u0129 r\u1eb1ng s\u1ebfp ch\u1ec9 ng\u1ed3i ch\u01a1i v\u00e0 kh\u00f4ng l\u00e0m vi\u1ec7c. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\"nab-thu-thach-cua-nguoi-lanh-dao-it-8\"<\/figure>\n\n\n\n

Th\u1ee9 ba, ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o n\u00ean tr\u00e1nh vi\u1ec7c \u201cth\u00edch n\u00f3i nh\u01b0ng kh\u00f4ng h\u00e0nh \u0111\u1ed9ng, kh\u00f4ng mang l\u1ea1i k\u1ebft qu\u1ea3\u201d.<\/strong> <\/p>\n\n\n\n

Tuy t\u00f4i khuy\u1ebfn kh\u00edch s\u1ef1 t\u1ef1 ch\u1ee7 v\u00e0 t\u1ef1 t\u01b0 duy, nh\u01b0ng t\u00f4i kh\u00f4ng th\u1ec3 l\u00fac n\u00e0o c\u0169ng \u0111\u1ec3 m\u1eb7c c\u00e1c b\u1ea1n \u201ct\u1ef1 b\u01a1i\u201d. N\u1ebfu th\u1ebf, t\u00f4i \u0111ang ng\u1ee5y trang s\u1ef1 l\u01a1 l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed9t ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o d\u01b0\u1edbi c\u00e1i danh c\u1ee7a s\u1ef1 tin t\u01b0\u1edfng. <\/p>\n\n\n\n

T\u00f4i tin t\u01b0\u1edfng c\u00e1c b\u1ea1n c\u00f3 th\u1ec3 t\u1ef1 l\u00e0m vi\u1ec7c nh\u01b0ng t\u00f4i c\u0169ng c\u1ea7n th\u1ef1c hi\u1ec7n Follow Up \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn \u0111\u01b0\u1eddng h\u01b0\u1edbng, v\u1ea1ch ra m\u1ee5c ti\u00eau v\u00e0 can thi\u1ec7p khi c\u1ea7n thi\u1ebft. T\u00f4i kh\u00f4ng th\u1ec3 ch\u1ec9 n\u00f3i r\u1eb1ng \u201c\u00c0 ch\u1ecb c\u00f3 \u00fd t\u01b0\u1edfng n\u00e0y, c\u00e1c em l\u00e0m nh\u00e9\u201d m\u00e0 kh\u00f4ng h\u01b0\u1edbng d\u1eabn, kh\u00f4ng chia s\u1ebb hay c\u00f3 h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3 n\u00e0o v\u00ec s\u1ebd d\u1ec5 khi\u1ebfn c\u00e1c b\u1ea1n m\u01a1 h\u1ed3, kh\u00f4ng bi\u1ebft m\u00ecnh c\u1ea7n ph\u1ea3i l\u00e0m vi\u1ec7c g\u00ec. <\/p>\n\n\n\n

Ch\u00ednh nh\u1eefng \u201cv\u1ebft s\u1ea1n\u201d nh\u1ecf n\u00e0y l\u00e2u ng\u00e0y s\u1ebd t\u1ea1o n\u00ean v\u1ebft n\u1ee9t trong \u201cni\u1ec1m tin \u0111\u1ed9i ng\u0169\u201d \u2013 m\u1ed9t tinh th\u1ea7n m\u00e0 t\u1ea5t c\u1ea3 ch\u00fang t\u00f4i lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u1ec3 x\u00e2y d\u1ef1ng v\u00e0 gi\u1eef v\u1eefng. <\/p>\n\n\n\n

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<\/div>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Theo\u00a0ch\u1ecb,\u00a0\u0111i\u1ec1u\u00a0g\u00ec\u00a0l\u00e0m\u00a0n\u00ean\u00a0m\u1ed9t\u00a0\u0111\u1ed9i\u00a0ng\u0169\u00a0th\u00e0nh\u00a0c\u00f4ng?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

M\u1ed9t \u0111\u1ed9i ng\u0169 th\u00e0nh c\u00f4ng kh\u00f4ng ch\u1ec9 ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c giao m\u00e0 c\u00f2n ph\u1ea3i lu\u00f4n t\u00ecm ki\u1ebfm, chia s\u1ebb v\u00e0 h\u1ed7 tr\u1ee3 l\u1eabn nhau \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u00f9ng c\u00f4ng ty.<\/p>\n\n\n\n

Ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o c\u1ee7a \u0111\u1ed9i ng\u0169 kh\u00f4ng ch\u1ec9 l\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00fd v\u00e0 gi\u00e1m s\u00e1t m\u00e0 c\u00f2n c\u1ea7n ph\u1ea3i th\u1ec3 hi\u1ec7n s\u1ef1 ch\u00e2n th\u00e0nh v\u00e0 c\u00f3 t\u1ea7m nh\u00ecn r\u00f5 r\u00e0ng, \u0111\u1ed3ng th\u1eddi truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng cho \u0111\u1ed9i ng\u0169, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c n\u01a1i m\u1ed7i th\u00e0nh vi\u00ean \u0111\u1ec1u c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng, \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 c\u00f3 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 c\u1ed1ng hi\u1ebfn.<\/p>\n\n\n\n

\u0110\u00e2y l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t \u0111\u1ed9i ng\u0169 kh\u00f4ng ch\u1ec9 th\u00e0nh c\u00f4ng v\u1ec1 m\u1eb7t kinh t\u1ebf m\u00e0 c\u00f2n g\u1eafn k\u1ebft v\u00e0 h\u1ea1nh ph\u00fac.<\/p>\n\n\n\n

Ch\u1ecb\u00a0ch\u1ecdn\u00a0nh\u1eefng\u00a0ch\u1ec9\u00a0s\u1ed1\u00a0c\u1ee5\u00a0th\u1ec3\u00a0n\u00e0o\u00a0v\u1ec1\u00a0m\u1eb7t\u00a0qu\u1ea3n\u00a0l\u00fd\u00a0v\u00e0\u00a0l\u00e3nh\u00a0\u0111\u1ea1o\u00a0\u0111\u1ec3\u00a0\u0111\u00e1nh\u00a0gi\u00e1\u00a0m\u1ee9c\u00a0\u0111\u1ed9\u00a0th\u00e0nh\u00a0c\u00f4ng\u00a0c\u1ee7a\u00a0m\u1ed9t\u00a0\u0111\u1ed9i\u00a0ng\u0169?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

Ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong> \u0110\u00e2y l\u00e0 ch\u1ec9 s\u1ed1 h\u00e0ng \u0111\u1ea7u cho th\u1ea5y \u0111\u1ed9i ng\u0169 c\u00f3 \u0111ang l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng hay kh\u00f4ng. Ch\u1ec9 s\u1ed1 n\u00e0y bao g\u1ed3m \u0111\u00e1nh gi\u00e1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ed1i v\u1edbi c\u00e1c y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng, v\u00e0 t\u1ed5ng th\u1ec3 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5. <\/p>\n\n\n\n

Hi\u1ec7u su\u1ea5t v\u00e0 n\u0103ng su\u1ea5t c\u00f4ng vi\u1ec7c:<\/strong> \u0110\u00e2y l\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng s\u1ef1 hi\u1ec7u qu\u1ea3 trong c\u00f4ng vi\u1ec7c, bao g\u1ed3m th\u1eddi gian ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n, s\u1ed1 l\u01b0\u1ee3ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ho\u00e0n th\u00e0nh, c\u0169ng nh\u01b0 s\u1ef1 \u0111\u00f3ng g\u00f3p c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n v\u00e0 c\u1ea3 \u0111\u1ed9i ng\u0169. <\/p>\n\n\n\n

M\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a nh\u00e2n vi\u00ean:<\/strong> L\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 quan tr\u1ecdng kh\u00f4ng k\u00e9m, \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 g\u1eafn b\u00f3 c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi c\u00f4ng ty. N\u00f3 th\u1ec3 hi\u1ec7n qua c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u1ecbnh k\u1ef3 v\u1ec1 m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p, v\u00e0 c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng trong t\u1ed5 ch\u1ee9c. <\/p>\n\n\n\n

T\u00e0i ch\u00ednh v\u00e0 doanh thu:<\/strong> Ch\u1ec9 s\u1ed1 n\u00e0y gi\u00fap \u0111\u00e1nh gi\u00e1 xem \u0111\u1ed9i ng\u0169 c\u00f3 \u0111ang \u0111\u00f3ng g\u00f3p v\u00e0o s\u1ef1 th\u00e0nh c\u00f4ng kinh t\u1ebf c\u1ee7a c\u00f4ng ty hay kh\u00f4ng. Bao g\u1ed3m doanh thu, l\u1ee3i nhu\u1eadn, v\u00e0 hi\u1ec7u qu\u1ea3 chi ph\u00ed trong c\u00e1c d\u1ef1 \u00e1n m\u00e0 \u0111\u1ed9i ng\u0169 th\u1ef1c hi\u1ec7n. <\/p>\n\n\n\n

Ch\u1ec9 s\u1ed1 \u0111\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n chuy\u00ean m\u00f4n:<\/strong> \u0110\u00e1nh gi\u00e1 s\u1ef1 ti\u1ebfn b\u1ed9 v\u00e0 n\u00e2ng cao k\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean qua c\u00e1c kh\u00f3a \u0111\u00e0o t\u1ea1o, ch\u1ee9ng ch\u1ec9 \u0111\u1ea1t \u0111\u01b0\u1ee3c, v\u00e0 c\u1ea3 s\u1ef1 tham gia v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1ecdc h\u1ecfi m\u1edbi. <\/p>\n\n\n\n

V\u1edbi nh\u1eefng ch\u1ec9 s\u1ed1 \u201c\u0111\u1ecbnh t\u00ednh\u201d nh\u01b0 ch\u1ec9 s\u1ed1 \u201cM\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a nh\u00e2n vi\u00ean\u201d th\u00ec ch\u1ecb thu th\u1eadp ho\u1eb7c \u0111o l\u01b0\u1eddng nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

\u1ede NAB, ch\u00fang t\u00f4i th\u1ef1c hi\u1ec7n Heartbeat Survey m\u1ed7i qu\u00fd. \u0110\u00e2y l\u00e0 kh\u1ea3o s\u00e1t \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 v\u1ec1 s\u1ef1 an to\u00e0n t\u00e2m l\u00fd v\u00e0 s\u1ee9c kh\u1ecfe tinh th\u1ea7n c\u1ee7a m\u1ed7i nh\u00e2n vi\u00ean. Th\u00f4ng qua kh\u1ea3o s\u00e1t, ch\u00fang t\u00f4i c\u00f3 th\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c r\u1eb1ng nh\u00e2n vi\u00ean c\u00f3 c\u1ea3m th\u1ea5y h\u1ea1nh ph\u00fac khi \u0111i l\u00e0m hay kh\u00f4ng, c\u00f3 th\u1ec3 m\u1ea1nh d\u1ea1n l\u00ean ti\u1ebfng khi g\u1eb7p v\u1ea5n \u0111\u1ec1 hay kh\u00f4ng c\u0169ng nh\u01b0 h\u1ecd c\u00f3 c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh c\u00f3 \u00fd ngh\u0129a, \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u00e0 l\u00e0m vi\u1ec7c t\u1ed1t v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c hay kh\u00f4ng. Theo k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t Heartbeat Survey \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 trong B\u00e1o c\u00e1o th\u01b0\u1eddng ni\u00ean c\u1ee7a NAB n\u0103m 2023, \u0111i\u1ec3m s\u1ed1 g\u1eafn k\u1ebft nh\u00e2n vi\u00ean l\u00ean \u0111\u1ebfn 78 \u0111i\u1ec3m.<\/p>\n\n\n\n

Theo kh\u1ea3o s\u00e1t<\/a> Great Place to Work n\u0103m 2023, 93% nh\u00e2n vi\u00ean NAB chia s\u1ebb r\u1eb1ng NAB l\u00e0 m\u1ed9t n\u01a1i l\u00e0m vi\u1ec7c tuy\u1ec7t v\u1eddi, so v\u1edbi ch\u1ec9 s\u1ed1 trung b\u00ecnh 53% c\u1ee7a c\u00e1c c\u00f4ng ty \u0111a qu\u1ed1c gia.<\/em><\/p>\n\n\n\n

V\u1edbi nh\u1eefng nh\u00f3m m\u00e0 t\u00f4i thi\u1ebft k\u1ebf v\u00e0 x\u00e2y d\u1ef1ng t\u1eeb \u0111\u1ea7u, th\u00ec ngay c\u1ea3 khi t\u00f4i kh\u00f4ng c\u00f2n l\u00e3nh \u0111\u1ea1o hay h\u01b0\u1edbng d\u1eabn n\u1eefa, th\u00ec m\u1ecdi ng\u01b0\u1eddi v\u1eabn ho\u1ea1t \u0111\u1ed9ng t\u1ed1t, m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac cao v\u00e0 m\u1ecdi ng\u01b0\u1eddi trong nh\u00f3m \u0111\u1ec1u c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n cao h\u01a1n \u0111\u01b0\u1ee3c. M\u1ed9t \u0111i\u1ec1u t\u1ef1 h\u00e0o c\u1ee7a ri\u00eang b\u1ea3n th\u00e2n t\u00f4i \u1edf c\u01b0\u01a1ng v\u1ecb l\u00e3nh \u0111\u1ea1o l\u00e0 trong su\u1ed1t nh\u1eefng n\u0103m m\u00e0 t\u00f4i l\u00e0m l\u00e3nh \u0111\u1ea1o \u1edf NAB, t\u1ea5t c\u1ea3 nh\u1eefng nh\u00f3m v\u00e0 nh\u00e2n s\u1ef1 do t\u00f4i x\u00e2y d\u1ef1ng \u0111\u1ec1u c\u00f3 t\u1ef7 l\u1ec7 \u1edf l\u1ea1i l\u00e0m vi\u1ec7c (retention rate) l\u00e0 100%<\/strong> trong v\u00f2ng t\u1eeb 3 \u0111\u1ebfn 4 n\u0103m ti\u1ebfp theo.<\/p>\n\n\n\n

\"nab-thu-thach-cua-nguoi-lanh-dao-it-9\"<\/figure>\n\n\n\n
Trong s\u1ed1 nh\u1eefng ch\u1ec9 s\u1ed1 k\u1ec3 tr\u00ean, theo ch\u1ecb, \u0111\u00e2u l\u00e0 ch\u1ec9 s\u1ed1 m\u00e0 ch\u1ecb theo \u0111u\u1ed5i ki\u00ean tr\u00ec m\u00e0 ch\u1ecb c\u1ea3m th\u1ea5y l\u00e0 x\u1ee9ng \u0111\u00e1ng nh\u1ea5t?<\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/em><\/em><\/em><\/strong><\/div>\n\n\n\n

Theo t\u00f4i \u0111\u00f3 l\u00e0 ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng (Customer satisfaction score \u2013 CSAT).<\/p>\n\n\n\n

C\u00e1c b\u1ea1n Engineer n\u1ebfu ch\u1ec9 th\u1ef1c hi\u1ec7n m\u1ed9t ph\u1ea7n nh\u1ecf c\u00f4ng vi\u1ec7c, th\u01b0\u1eddng s\u1ebd d\u1eabn \u0111\u1ebfn vi\u1ec7c kh\u00f3 nh\u1eadn th\u1ea5y t\u00e1c \u0111\u1ed9ng c\u1ee7a h\u1ecd, d\u1ec5 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y r\u1eb1ng c\u00f4ng vi\u1ec7c tr\u1edf n\u00ean nh\u00e0m ch\u00e1n v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn. Tuy nhi\u00ean, khi nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c t\u1eeb kh\u00e1ch h\u00e0ng, c\u00e1c b\u1ea1n Engineer s\u1ebd c\u1ea3m th\u1ea5y t\u1ef1 h\u00e0o v\u00ec th\u1ea5y nh\u1eefng g\u00ec m\u00ecnh l\u00e0m, d\u00f9 nh\u1ecf, c\u0169ng \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn. Ch\u00ednh v\u00ec th\u1ebf, t\u00f4i th\u01b0\u1eddng chia s\u1ebb th\u00f4ng tin v\u1ec1 ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u1edbi c\u1ea3 nh\u00f3m.<\/p>\n\n\n\n

Ch\u1ec9 s\u1ed1 n\u00e0y t\u1ed1t s\u1ebd t\u0103ng c\u01b0\u1eddng n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c, tinh th\u1ea7n \u0111\u1ed3ng \u0111\u1ed9i c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c n\u00e2ng cao. V\u1ec1 sau, m\u1ecdi ng\u01b0\u1eddi s\u1ebd t\u1ef1 tin h\u01a1n, \u0111\u01b0a ra nhi\u1ec1u \u00fd t\u01b0\u1edfng h\u01a1n, ch\u1ee7 \u0111\u1ed9ng h\u01a1n trong phong c\u00e1ch l\u00e0m vi\u1ec7c.<\/p>\n\n\n\n

\"nab-thu-thach-cua-nguoi-lanh-dao-it-10\"<\/figure>\n\n\n\n
C\u1ea3m \u01a1n ch\u1ecb Uy\u00ean v\u00ec nh\u1eefng chia s\u1ebb v\u00f4 c\u00f9ng th\u00fa v\u1ecb!<\/strong><\/em><\/div>\n\n\n\n

Th\u1ef1c hi\u1ec7n b\u00e0i vi\u1ebft:<\/strong> N\u1ed9i dung \u2013  Uy\u00ean V\u0169. H\u00ecnh \u1ea3nh \u2013 NHN.<\/p>\n\n\n

\r\n\t\t\t\t<\/span> Post Views:<\/span> 2.392<\/span>\r\n\t\t\t<\/div><\/div><\/div>\n <\/div><\/section>\n\n\n\n
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Trong m\u00f4i tr\u01b0\u1eddng t\u00e0i ch\u00ednh \u2013 ng\u00e2n h\u00e0ng, vi\u1ec7c l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i nh\u00f3m c\u0169ng t\u1ed3n t\u1ea1i nh\u1eefng \u0111\u1eb7c th\u00f9 nh\u1ea5t \u0111\u1ecbnh, \u0111\u00f2i h\u1ecfi m\u1ed9t ng\u01b0\u1eddi l\u00e3nh \u0111\u1ea1o ph\u1ea3i c\u00f3 k\u1ef9 n\u0103ng qu\u1ea3n l\u00fd ch\u1eb7t ch\u1ebd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o an to\u00e0n, hi\u1ec7u qu\u1ea3 v\u00e0 tu\u00e2n th\u1ee7 trong m\u1ecdi ho\u1ea1t \u0111\u1ed9ng. Tuy nhi\u00ean, d\u00f9 \u1edf ng\u00e0nh n\u00e0o, v\u0103n h\u00f3a c\u1ee7a ng\u01b0\u1eddi d\u1eabn \u0111\u1ea7u v\u00e0 ni\u1ec1m tin c\u1ee7a \u0111\u1ed9i nh\u00f3m v\u1eabn l\u00e0 \u0111i\u1ec1u ki\u1ec7n ti\u00ean quy\u1ebft t\u1ea1o n\u00ean m\u1ed9t \u0111\u1ed9i ng\u0169 th\u00e0nh c\u00f4ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n

\u1ede NAB Innovation Centre Vietnam n\u00f3i chung v\u00e0 \u0111\u1ed9i ng\u0169 c\u1ee7a ch\u1ecb Nguy\u1ec5n \u00c1nh Th\u00f9y Uy\u00ean n\u00f3i ri\u00eang, m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean n\u1ec1n t\u1ea3ng c\u1ee7a s\u1ef1 t\u00f4n tr\u1ecdng v\u00e0 h\u1ed7 tr\u1ee3, nh\u1eb1m k\u1ebft n\u1ed1i t\u1eebng c\u00e1 nh\u00e2n v\u1edbi m\u1ee5c ti\u00eau l\u1edbn h\u01a1n c\u1ee7a c\u00f4ng ty, t\u1ea1o ra m\u1ed9t m\u1ee5c \u0111\u00edch chung m\u00e0 m\u1ecdi ng\u01b0\u1eddi c\u00f9ng h\u01b0\u1edbng t\u1edbi.<\/p>\n\n\n\n

Kh\u00e1m ph\u00e1 vi\u1ec7c l\u00e0m IT h\u1ea5p d\u1eabn t\u1ea1i NAB!<\/span><\/span><\/span><\/a><\/div>\n\n\n\n
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ho\u1eb7c ti\u1ebfp c\u1eadn nhanh ch\u00f3ng m\u1ecdi th\u00f4ng tin h\u1eefu \u00edch v\u1ec1 s\u1ef1 nghi\u1ec7p IT trong ng\u00e0nh T\u00e0i ch\u00ednh \u2013 Ng\u00e2n h\u00e0ng t\u1ea1i \u0111\u00e2y<\/a>.<\/em><\/p>\n<\/div>\n<\/div>\n <\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

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