{"id":67118,"date":"2024-04-20T21:30:13","date_gmt":"2024-04-20T14:30:13","guid":{"rendered":"https:\/\/itviec.com\/blog\/?p=67118"},"modified":"2025-01-13T15:08:05","modified_gmt":"2025-01-13T08:08:05","slug":"it-helpdesk-can-hoc-gi","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/","title":{"rendered":"IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec: C\u00e1c k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c IT Helpdesk c\u1ea7n bi\u1ebft"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/#Tat_tan_tat_ve_IT_Helpdesk\" >T\u1ea5t t\u1ea7n t\u1eadt v\u1ec1 IT Helpdesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/#Goi_y_tai_lieu_tham_khao_cho_IT_Helpdesk\" >G\u1ee3i \u00fd t\u00e0i li\u1ec7u tham kh\u1ea3o cho IT Helpdesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/#IT_Helpdesk_can_hoc_gi_ve_ky_nang_va_kien_thuc\" >IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec v\u1ec1 k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/#Cac_bang_cap_IT_Helpdesk_can_quan_tam\" >C\u00e1c b\u1eb1ng c\u1ea5p IT Helpdesk c\u1ea7n quan t\u00e2m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/#Cac_cau_hoi_ve_IT_Helpdesk_can_hoc_gi_thuong_gap\" >C\u00e1c c\u00e2u h\u1ecfi v\u1ec1 IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec th\u01b0\u1eddng g\u1eb7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/#Tong_ket_IT_Helpdesk_can_hoc_gi\" >T\u1ed5ng k\u1ebft IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec<\/a><\/li><\/ul><\/nav><\/div>\n<p><b><i>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng ngh\u1ec9 c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, IT helpdesk ng\u00e0y c\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft trong m\u1ed9t t\u1ed5 ch\u1ee9c. Ch\u00ednh v\u00ec th\u1ebf, n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec s\u1ebd gi\u00fap b\u1ea3n th\u00e2n ng\u01b0\u1eddi \u0111\u1ecdc \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u01b0\u1ee3c con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh. T\u00ecm hi\u1ec3u v\u1ec1 c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft m\u00e0 b\u1ea1n c\u1ea7n \u0111\u1ec3 tr\u1edf th\u00e0nh IT Helpdesk c\u0169ng nh\u01b0 nh\u1eefng \u0111i\u1ec1u ki\u1ec7n c\u1ea7n c\u00f3 \u0111\u1ec3 \u0111\u1ea3m nh\u1eadn vai tr\u00f2 n\u00e0y.<\/i><\/b><\/p>\n<p>\u0110\u1ecdc b\u00e0i vi\u1ebft v\u1ec1 IT Helpdesk sau \u0111\u00e2y \u0111\u1ec3 hi\u1ec3u r\u00f5:<\/p>\n<ul>\n<li>M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c, \u0111\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p, l\u01b0\u01a1ng c\u1ee7a IT Helpdesk<\/li>\n<li>IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec?<\/li>\n<li>IT Helpdesk c\u1ea7n nh\u1eefng b\u1eb1ng c\u1ea5p g\u00ec?<\/li>\n<li>T\u00e0i li\u1ec7u tham kh\u1ea3o hay cho IT Helpdesk<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Tat_tan_tat_ve_IT_Helpdesk\"><\/span><b>T\u1ea5t t\u1ea7n t\u1eadt v\u1ec1 IT Helpdesk<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>IT Helpdesk l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">V\u1ec1 c\u01a1 b\u1ea3n, IT helpdesk l\u00e0 m\u1ed9t \u0111\u1ed9i h\u1ed7 tr\u1ee3 v\u1ec1 m\u1eb7t k\u1ef9 thu\u1eadt nh\u01b0 ph\u1ea7n m\u1ec1m, ph\u1ea7n c\u1ee9ng, thi\u1ebft b\u1ecb, \u0111\u01b0\u1eddng truy\u1ec1n m\u1ea1ng cho nh\u00e2n vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t nh\u00e2n s\u1ef1 IT helpdesk hi\u1ec7u qu\u1ea3 s\u1ebd gi\u00fap v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c x\u1eed l\u00fd nhanh ch\u00f3ng, kh\u00f4ng g\u00e2y nhi\u1ec1u \u1ea3nh h\u01b0\u1edfng x\u1ea5u trong qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean hay kh\u00e1ch h\u00e0ng v\u00ec t\u1eadp trung v\u00e0o c\u1ed1t l\u00f5i l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m.<\/span><\/p>\n<h3><b>M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT helpdesk th\u01b0\u1eddng l\u00e0 n\u01a1i nh\u00e2n vi\u00ean ho\u1eb7c kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn \u0111\u1ea7u ti\u00ean m\u1ed7i khi c\u00f3 v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt x\u1ea3y ra b\u1eb1ng c\u00e1ch g\u1eedi \u0111i nh\u1eefng ticket v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i. B\u1ed9 ph\u1eadn IT v\u1edbi nh\u1eefng kinh nghi\u1ec7m v\u00e0 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n s\u00e2u r\u1ed9ng s\u1ebd c\u1ea7u n\u1ed1i tr\u1ef1c ti\u1ebfp ho\u1eb7c gi\u00e1n ti\u1ebfp gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u00ean.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IT helpdesk s\u1ebd x\u1eed l\u00fd nh\u1eefng \u0111\u1ea7u vi\u1ec7c nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1eeda l\u1ed7i ph\u1ea7n m\u1ec1m trong c\u00f4ng ty<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft nh\u1eefng c\u00e2u h\u1ecfi chung c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00e1m s\u00e1t c\u00e1c s\u1ef1 c\u1ed1 x\u1ea3y ra v\u00e0 \u0111\u01b0a ra h\u01b0\u1edbng gi\u1ea3i quy\u1ebft<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1 v\u1ec1 m\u1ea1ng ho\u1eb7c VPN<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 th\u00f4ng tin \u0111\u0103ng nh\u1eadp tr\u00ean h\u1ec7 th\u1ed1ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft c\u00e1c l\u1ed7i t\u01b0\u01a1ng th\u00edch c\u1ee7a c\u00e1c thi\u1ebft b\u1ecb<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u00ean l\u1ecbch b\u1ea3o tr\u00ec m\u00e1y m\u00f3c, h\u1ec7 th\u1ed1ng \u0111\u1ecbnh k\u1ef3<\/span><\/li>\n<\/ul>\n<h3><b>V\u00ec sao n\u00ean ch\u1ecdn IT Helpdesk?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean IT helpdesk mang l\u1ea1i nhi\u1ec1u l\u1ee3i \u00edch v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n kh\u00f4ng ch\u1ec9 cho s\u1ef1 nghi\u1ec7p c\u00e1 nh\u00e2n m\u00e0 c\u00f2n cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a ng\u00e0nh IT n\u00f3i chung. V\u1edbi vai tr\u00f2 n\u00e0y, b\u1ea1n s\u1ebd l\u00e0 ng\u01b0\u1eddi g\u1eafn k\u1ebft gi\u1eefa ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u00e0 b\u1ed9 ph\u1eadn IT c\u1ee7a t\u1ed5 ch\u1ee9c. V\u1ecb tr\u00ed IT Helpdesk kh\u00f4ng ch\u1ec9 mang l\u1ea1i c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac v\u00e0 h\u1ecdc h\u1ecfi v\u1ec1 nhi\u1ec1u lo\u1ea1i c\u00f4ng ngh\u1ec7 v\u00e0 h\u1ec7 th\u1ed1ng kh\u00e1c nhau m\u00e0 c\u00f2n gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng giao ti\u1ebfp, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 qu\u1ea3n l\u00fd th\u1eddi gian.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ea3n ch\u1ea5t \u0111a d\u1ea1ng c\u1ee7a c\u00f4ng vi\u1ec7c IT helpdesk mang l\u1ea1i nh\u1eefng th\u00e1ch th\u1ee9c m\u1edbi m\u1ebb h\u00e0ng ng\u00e0y, t\u1eeb vi\u1ec7c gi\u1ea3i quy\u1ebft s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n. S\u1ef1 \u0111a d\u1ea1ng n\u00e0y kh\u00f4ng ch\u1ec9 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c th\u00fa v\u1ecb m\u00e0 c\u00f2n gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n m\u1ed9t t\u01b0 duy linh ho\u1ea1t v\u00e0 s\u1eb5n s\u00e0ng \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng m\u1edbi m\u1ebb.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cu\u1ed1i c\u00f9ng, vai tr\u00f2 c\u1ee7a IT helpdesk kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c m\u00e0 c\u00f2n l\u00e0 m\u1ed9t h\u00e0nh tr\u00ecnh ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p. V\u1edbi kinh nghi\u1ec7m v\u00e0 ki\u1ebfn th\u1ee9c t\u00edch l\u0169y t\u1eeb vi\u1ec7c l\u00e0m n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 m\u1edf ra nhi\u1ec1u c\u01a1 h\u1ed9i kh\u00e1c nhau trong l\u0129nh v\u1ef1c IT, t\u1eeb chuy\u00ean vi\u00ean h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, qu\u1ea3n tr\u1ecb m\u1ea1ng \u0111\u1ebfn chuy\u00ean gia b\u1ea3o m\u1eadt th\u00f4ng tin.<\/span><\/p>\n<h3><b>L\u01b0\u01a1ng IT Helpdesk bao nhi\u00eau? \u0110\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p cho IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">L\u00e0m vi\u1ec7c \u1edf v\u1ecb tr\u00ed IT helpdesk s\u1ebd l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean trong h\u00e0nh tr\u00ecnh ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean IT. V\u1edbi vai tr\u00f2 h\u1ed7 tr\u1ee3, b\u1ea1n s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m cung c\u1ea5p tr\u1ee3 gi\u00fap v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, bao g\u1ed3m c\u00e0i \u0111\u1eb7t, s\u1eeda ch\u1eefa m\u00e1y t\u00ednh v\u00e0 gi\u1ea3i \u0111\u00e1p c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n b\u1ea3o d\u01b0\u1ee1ng h\u1ec7 th\u1ed1ng m\u1ea1ng v\u00e0 internet c\u1ee7a c\u00f4ng ty c\u0169ng nh\u01b0 h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean v\u1ec1 c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea1i v\u1ecb tr\u00ed IT Helpdesk\/ IT Support, thu nh\u1eadp c\u1ee7a b\u1ea1n s\u1ebd t\u00f9y thu\u1ed9c v\u00e0o s\u1ed1 n\u0103m kinh nghi\u1ec7m, theo <a href=\"https:\/\/itviec.com\/blog\/bao-cao-luong-it\" target=\"_blank\" rel=\"noopener\"><strong>B\u00e1o c\u00e1o L\u01b0\u01a1ng v\u00e0 Th\u1ecb tr\u01b0\u1eddng Tuy\u1ec3n d\u1ee5ng IT t\u1ea1i Vi\u1ec7t Nam 2024 &#8211; 2025<\/strong><\/a> t\u1eeb ITviec nh\u01b0 sau:<\/span><\/p>\n<table>\n<thead>\n<tr>\n<th><b>Kho\u1ea3ng n\u0103m kinh nghi\u1ec7m<\/b><\/th>\n<th><b>M\u1ee9c l\u01b0\u01a1ng trung v\u1ecb IT Support<\/b><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 300;\">D\u01b0\u1edbi 1 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">N\/A*<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">1-2 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">N\/A<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">3-4 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">14.450.000 VN\u0110<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">5-8 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">20.000.000 VN\u0110<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">Tr\u00ean 8 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">N\/A<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 300;\">(*) \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u00f3 m\u1eabu s\u1ed1 nh\u1ecf, k\u1ebft qu\u1ea3 s\u1ebd hi\u1ec3n th\u1ecb l\u00e0 N\/A<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sau m\u1ed9t th\u1eddi gian l\u00e0m vi\u1ec7c v\u00e0 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n, b\u1ea1n s\u1ebd c\u00f3 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn m\u00ecnh l\u00ean tr\u1edf th\u00e0nh nh\u1eefng ch\u1ee9c v\u1ee5 cao h\u01a1n, chuy\u00ean m\u00f4n t\u1ed1t h\u01a1n v\u00e0 thu nh\u1eadp nhi\u1ec1u h\u01a1n.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n tr\u1ecb vi\u00ean h\u1ec7 th\u1ed1ng v\u00e0 \u0111\u00e1m m\u00e2y (Cloud and systems administrator): Nhu c\u1ea7u t\u00ecm ki\u1ebfm m\u1ea1ng m\u00e1y t\u00ednh \u0111\u00e1ng tin c\u1eady n\u00e2ng cao, d\u1eabn \u0111\u1ebfn vi\u1ec7c t\u00ecm ki\u1ebfm c\u00e1c chuy\u00ean gia c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd, v\u1eadn h\u00e0nh v\u00e0 b\u1ea3o v\u1ec7 h\u1ec7 th\u1ed1ng m\u00e1y t\u00ednh c\u0169ng ng\u00e0y c\u00e0ng cao.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chuy\u00ean vi\u00ean v\u1eadn h\u00e0nh m\u1ea1ng v\u00e0 b\u1ea3o m\u1eadt (Network ops and security expert): Trong vai tr\u00f2 n\u00e0y, b\u1ea1n s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1eadn h\u00e0nh v\u00e0 duy tr\u00ec h\u1ec7 th\u1ed1ng m\u1ea1ng c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ed3ng th\u1eddi gi\u00e1m s\u00e1t v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o m\u1eadt \u0111\u1ec3 b\u1ea3o v\u1ec7 th\u00f4ng tin quan tr\u1ecdng v\u00e0 \u0111\u1ea3m b\u1ea3o t\u00ednh \u1ed5n \u0111\u1ecbnh c\u1ee7a h\u1ec7 th\u1ed1ng.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd IT (IT manager): Tr\u00e1ch nhi\u1ec7m c\u1ee7a IT manager l\u00e0 \u0111\u1ea3m nh\u1eadn qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u h\u00e0nh to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng IT c\u1ee7a t\u1ed5 ch\u1ee9c, t\u1eeb vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 tri\u1ec3n khai d\u1ef1 \u00e1n \u0111\u1ebfn qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 v\u00e0 ng\u00e2n s\u00e1ch. V\u1ecb tr\u00ed n\u00e0y \u0111\u00f2i h\u1ecfi k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o m\u1ea1nh m\u1ebd, kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd d\u1ef1 \u00e1n v\u00e0 hi\u1ec3u bi\u1ebft s\u00e2u r\u1ed9ng v\u1ec1 IT, v\u00e0 mang l\u1ea1i c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n ngh\u1ec1 nghi\u1ec7p \u0111\u00e1ng k\u1ec3 trong l\u0129nh v\u1ef1c IT.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Goi_y_tai_lieu_tham_khao_cho_IT_Helpdesk\"><\/span><b> G\u1ee3i \u00fd t\u00e0i li\u1ec7u tham kh\u1ea3o cho IT Helpdesk<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>C\u00e1c kh\u00f3a h\u1ecdc IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">C\u00e1c kh\u00f3a h\u1ecdc IT Helpdesk th\u01b0\u1eddng s\u1ebd h\u01b0\u1edbng d\u1eabn h\u1ecdc vi\u00ean v\u1ec1 c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n v\u1ec1 tr\u00e1ch nhi\u1ec7m c\u1ee7a b\u1ed9 ph\u1eadn IT Helpdesk, bao g\u1ed3m c\u00e1c ki\u1ebfn th\u1ee9c v\u1ec1 ph\u1ea7n m\u1ec1m, m\u1ea1ng v\u00e0 x\u1eed l\u00fd s\u1ef1 c\u1ed1, c\u0169ng nh\u01b0 c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh chuy\u00ean gia IT Helpdesk. Tham gia c\u00e1c kh\u00f3a h\u1ecdc n\u00e0y l\u00e0 c\u00e1ch nhanh nh\u1ea5t \u0111\u1ec3 gi\u00fap b\u1ea1n tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi &#8220;IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec?&#8221;.<\/span><\/p>\n<blockquote><p><em>\u0110\u1ecdc th\u00eam: <a href=\"https:\/\/itviec.com\/blog\/khoa-hoc-it-support\/\" target=\"_blank\" rel=\"noopener\"><strong>Top c\u00e1c kh\u00f3a h\u1ecdc IT support\/ IT Helpdesk uy t\u00edn nh\u1ea5t<\/strong><\/a><\/em><\/p><\/blockquote>\n<h3><b>C\u00e1c k\u00eanh Youtube v\u1ec1 IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 k\u00eanh Youtube ti\u00eau bi\u1ec3u l\u00e0m n\u1ed9i dung v\u1ec1 IT Helpdesk c\u00f3 th\u1ec3 b\u1ea1n s\u1ebd quan t\u00e2m.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.youtube.com\/@KevtechITSupport\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><strong>KevTech<\/strong><\/span><\/a><span style=\"font-weight: 400;\">: K\u00eanh YouTube KevTech l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean h\u1eefu \u00edch cho c\u1ed9ng \u0111\u1ed3ng IT, cung c\u1ea5p h\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt v\u00e0 gi\u1ea3i ph\u00e1p trong l\u0129nh v\u1ef1c IT. Video c\u1ee7a KevTech th\u01b0\u1eddng \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 d\u1ec5 hi\u1ec3u, gi\u00fap ng\u01b0\u1eddi xem ti\u1ebfp c\u1eadn v\u00e0 \u00e1p d\u1ee5ng ki\u1ebfn th\u1ee9c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Nh\u1edd s\u1ef1 chuy\u00ean m\u00f4n v\u00e0 t\u1eadn t\u00e2m, k\u00eanh n\u00e0y \u0111\u00e3 thu h\u00fat m\u1ed9t l\u01b0\u1ee3ng l\u1edbn ng\u01b0\u1eddi theo d\u00f5i v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c t\u1eeb c\u1ed9ng \u0111\u1ed3ng IT Helpdesk.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong><a href=\"https:\/\/www.youtube.com\/@Cobuman\" target=\"_blank\" rel=\"noopener\">Cobuman<\/a><\/strong><span style=\"font-weight: 400;\">: K\u00eanh YouTube Cobuman l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i li\u1ec7u h\u1eefu \u00edch cho ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u v\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c IT, \u0111\u1eb7c bi\u1ec7t l\u00e0 v\u1ec1 h\u1ec7 \u0111i\u1ec1u h\u00e0nh Linux v\u00e0 c\u00e1c c\u00f4ng ngh\u1ec7 li\u00ean quan. Video tr\u00ean k\u00eanh n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 chi ti\u1ebft, cung c\u1ea5p th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u00e0 \u00e1p d\u1ee5ng trong th\u1ef1c t\u1ebf.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong><a href=\"https:\/\/www.youtube.com\/@TheITCrowdChannel\" target=\"_blank\" rel=\"noopener\">The IT Crowd<\/a><\/strong><span style=\"font-weight: 400;\">: K\u00eanh YouTube &#8220;The IT Crowd&#8221; cung c\u1ea5p m\u1ed9t lo\u1ea1t c\u00e1c video gi\u1ea3i tr\u00ed li\u00ean quan \u0111\u1ebfn IT Support, IT Helpdesk, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong m\u00f4i tr\u01b0\u1eddng v\u0103n ph\u00f2ng. N\u1ed9i dung c\u1ee7a k\u00eanh th\u01b0\u1eddng mang t\u00ednh h\u00e0i h\u01b0\u1edbc v\u00e0 s\u00e1ng t\u1ea1o, thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a c\u1ea3 nh\u1eefng ng\u01b0\u1eddi l\u00e0m vi\u1ec7c trong ng\u00e0nh IT v\u00e0 ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt. D\u00f9 kh\u00f4ng chuy\u00ean s\u00e2u v\u00e0o ki\u1ebfn th\u1ee9c k\u1ef9 thu\u1eadt, nh\u01b0ng k\u00eanh v\u1eabn l\u00e0 m\u1ed9t ngu\u1ed3n gi\u1ea3i tr\u00ed \u0111\u00e1ng gi\u00e1 cho c\u1ed9ng \u0111\u1ed3ng IT v\u00e0 ng\u01b0\u1eddi xem n\u00f3i chung.<\/span><\/li>\n<\/ul>\n<h3><b>Podcast v\u1ec1 IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i c\u00e1c k\u00eanh truy\u1ec1n th\u1ed1ng hay \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi bi\u1ebft \u0111\u1ebfn, c\u00e1c k\u00eanh podcast g\u1ea7n \u0111\u00e2y \u0111\u00e3 d\u1ea7n chi\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u c\u1ea3m t\u00ecnh v\u00e0 s\u1ef1 quan t\u00e2m c\u1ee7a \u0111\u00f4ng \u0111\u1ea3o ng\u01b0\u1eddi d\u00f9ng, kh\u00f4ng ch\u1ec9 ri\u00eang trong ng\u00e0nh IT. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i k\u00eanh podcast cho c\u1ed9ng \u0111\u1ed3ng IT \u0111\u00e1ng ch\u00fa \u00fd.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong><a href=\"https:\/\/darknetdiaries.com\/\" target=\"_blank\" rel=\"noopener\">Darknet Diaries<\/a><\/strong><span style=\"font-weight: 400;\"><strong>:<\/strong> Podcast &#8220;Darknet Diaries&#8221; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean h\u1ea5p d\u1eabn v\u00e0 b\u1ed5 \u00edch v\u1ec1 c\u00e1c c\u00e2u chuy\u1ec7n th\u1ef1c t\u1ebf li\u00ean quan \u0111\u1ebfn an ninh m\u1ea1ng v\u00e0 t\u1ed9i ph\u1ea1m c\u00f4ng ngh\u1ec7. V\u1edbi c\u00e1ch k\u1ec3 chuy\u1ec7n s\u00f4i n\u1ed5i v\u00e0 s\u1ea3n xu\u1ea5t chuy\u00ean nghi\u1ec7p, &#8220;Darknet Diaries&#8221; thu h\u00fat ng\u01b0\u1eddi nghe t\u1eeb c\u1ea3 ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u \u0111\u1ebfn c\u00e1c chuy\u00ean gia IT. M\u1ed7i t\u1eadp podcast l\u00e0 m\u1ed9t h\u00e0nh tr\u00ecnh kh\u00e1m ph\u00e1 s\u00e2u v\u00e0o \u201cm\u1eb7t t\u1ed1i\u201d c\u1ee7a Internet, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p th\u00f4ng tin gi\u00e1o d\u1ee5c v\u00e0 nh\u1eefng b\u00e0i h\u1ecdc quan tr\u1ecdng v\u1ec1 an ninh m\u1ea1ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong><a href=\"https:\/\/packetpushers.net\/podcast\/heavy-networking\/\" target=\"_blank\" rel=\"noopener\">Heavy Networking by Packet Pushers<\/a><\/strong><span style=\"font-weight: 400;\">: Podcast &#8220;Heavy Networking&#8221; c\u1ee7a Packet Pushers l\u00e0 m\u1ed9t ngu\u1ed3n th\u00f4ng tin ch\u1ea5t l\u01b0\u1ee3ng cao v\u1ec1 m\u1ea1ng v\u00e0 IT, v\u1edbi c\u00e1c ch\u1ee7 \u0111\u1ec1 phong ph\u00fa v\u00e0 s\u00e2u s\u1eafc. V\u1edbi s\u1ef1 tham gia c\u1ee7a c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u trong ng\u00e0nh, &#8220;Heavy Networking&#8221; cung c\u1ea5p c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n s\u00e2u h\u01a1n v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt v\u00e0 xu h\u01b0\u1edbng m\u1edbi nh\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong><a href=\"https:\/\/www.metisstrategy.com\/technovation-podcast\/\" target=\"_blank\" rel=\"noopener\">Technovation<\/a><\/strong><span style=\"font-weight: 400;\">: Podcast &#8220;Technovation&#8221; mang \u0111\u1ebfn c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u00e0 \u0111a chi\u1ec1u v\u1ec1 c\u00e1c xu h\u01b0\u1edbng v\u00e0 th\u00e1ch th\u1ee9c trong ng\u00e0nh IT. V\u1edbi c\u00e1c b\u00e0i ph\u1ecfng v\u1ea5n v\u1edbi c\u00e1c chuy\u00ean gia h\u00e0ng \u0111\u1ea7u v\u00e0 nh\u1eefng c\u00e1 nh\u00e2n c\u00f3 \u1ea3nh h\u01b0\u1edfng, &#8220;Technovation&#8221; gi\u00fap ng\u01b0\u1eddi nghe hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch c\u00f4ng ngh\u1ec7 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn th\u1ebf gi\u1edbi xung quanh ch\u00fang ta.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong><a href=\"https:\/\/hanselminutes.com\/\" target=\"_blank\" rel=\"noopener\">The Hanselminutes Podcast<\/a><\/strong><span style=\"font-weight: 400;\">: Podcast &#8220;The Hanselminutes Podcast&#8221; l\u00e0 m\u1ed9t ngu\u1ed3n t\u00e0i nguy\u00ean gi\u00e1o d\u1ee5c v\u00e0 truy\u1ec1n c\u1ea3m h\u1ee9ng cho c\u1ed9ng \u0111\u1ed3ng IT. V\u1edbi c\u00e1ch ti\u1ebfp c\u1eadn c\u00e1 nh\u00e2n v\u00e0 th\u00e2n thi\u1ec7n, Hanselminutes mang \u0111\u1ebfn nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00fa v\u1ecb v\u00e0 s\u00e2u s\u1eafc v\u1edbi c\u00e1c chuy\u00ean gia v\u00e0 nh\u00e2n v\u1eadt \u0111\u1ed9c \u0111\u00e1o trong ng\u00e0nh c\u00f4ng ngh\u1ec7. \u0110\u00e2y l\u00e0 m\u1ed9t podcast tuy\u1ec7t v\u1eddi cho nh\u1eefng ng\u01b0\u1eddi \u0111am m\u00ea c\u00f4ng ngh\u1ec7 v\u00e0 mu\u1ed1n hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 th\u1ebf gi\u1edbi IT.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/twit.tv\/shows\/floss-weekly\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\"><strong>FLOSS Weekly<\/strong><\/span><\/a><span style=\"font-weight: 400;\">: Podcast &#8220;FLOSS Weekly&#8221; cung c\u1ea5p m\u1ed9t di\u1ec5n \u0111\u00e0n th\u00fa v\u1ecb cho c\u1ed9ng \u0111\u1ed3ng m\u00e3 ngu\u1ed3n m\u1edf, v\u1edbi c\u00e1c cu\u1ed9c ph\u1ecfng v\u1ea5n chuy\u00ean s\u00e2u v\u1ec1 c\u00e1c d\u1ef1 \u00e1n v\u00e0 c\u00f4ng ngh\u1ec7 li\u00ean quan. V\u1edbi s\u1ef1 d\u1eabn d\u1eaft chuy\u00ean nghi\u1ec7p v\u00e0 th\u00f4ng tin \u0111a d\u1ea1ng, &#8220;FLOSS Weekly&#8221; l\u00e0 ngu\u1ed3n t\u00e0i nguy\u00ean qu\u00fd gi\u00e1 cho nh\u1eefng ai quan t\u00e2m \u0111\u1ebfn ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m v\u00e0 c\u1ed9ng \u0111\u1ed3ng m\u00e3 ngu\u1ed3n m\u1edf. Podcast n\u00e0y mang l\u1ea1i c\u01a1 h\u1ed9i hi\u1ec3u bi\u1ebft s\u00e2u r\u1ed9ng v\u1ec1 c\u00e1c d\u1ef1 \u00e1n m\u00e3 ngu\u1ed3n m\u1edf v\u00e0 ti\u1ebfp t\u1ee5c th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u1ed9ng \u0111\u1ed3ng IT.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"IT_Helpdesk_can_hoc_gi_ve_ky_nang_va_kien_thuc\"><\/span><b>IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec v\u1ec1 k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>K\u1ef9 n\u0103ng m\u1ec1m<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Trong vai tr\u00f2 IT helpdesk, ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng m\u1ec1m c\u0169ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong nh\u01b0 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n v\u00ec theo nghi\u00ean c\u1ee9u <\/span><a href=\"https:\/\/learning.linkedin.com\/resources\/learning-insights\/closing-the-tech-talent-gap\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Closing the Tech Talent Gap c\u1ee7a LinkedIn<\/span><\/a><span style=\"font-weight: 400;\">, nh\u1eefng chuy\u00ean gia IT n\u00e0o c\u00f3 th\u1ec3 ph\u00e1t tri\u1ec3n m\u1ed9t ho\u1eb7c nhi\u1ec1u k\u1ef9 n\u0103ng m\u1ec1m, nh\u01b0 <\/span><b>Giao ti\u1ebfp<\/b><span style=\"font-weight: 400;\">, <\/span><b>L\u00e0m vi\u1ec7c nh\u00f3m<\/b><span style=\"font-weight: 400;\">, <\/span><b>Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b><span style=\"font-weight: 400;\"> ho\u1eb7c <\/span><b>L\u00e3nh \u0111\u1ea1o<\/b><span style=\"font-weight: 400;\">, ngo\u00e0i c\u00e1c k\u1ef9 n\u0103ng c\u1ee9ng s\u1ebd \u0111\u01b0\u1ee3c th\u0103ng ti\u1ebfn nhanh h\u01a1n 13% trong m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c so v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean ch\u1ec9 c\u00f3 k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u0169ng theo <\/span><a href=\"https:\/\/www.linkedin.com\/business\/talent\/blog\/employee-experience\/soft-skills-tied-to-faster-promotions\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">nghi\u00ean c\u1ee9u c\u1ee7a LinkedIn<\/span><\/a><span style=\"font-weight: 400;\">, nh\u1eefng nh\u00e2n s\u1ef1 s\u1edf h\u1eefu <\/span><b>k\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3<\/b><span style=\"font-weight: 400;\"> c\u00f3 kh\u1ea3 n\u0103ng \u0111\u01b0\u1ee3c l\u00ean ch\u1ee9c nhanh h\u01a1n 11% so v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean kh\u00e1c. Kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin m\u1ed9t c\u00e1ch d\u1ec5 hi\u1ec3u v\u00e0 t\u1eadn t\u00ecnh l\u1eafng nghe t\u1eeb ng\u01b0\u1eddi d\u00f9ng gi\u00fap t\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, theo b\u00e1o c\u00e1o <\/span><a href=\"https:\/\/www.bcg.com\/publications\/2022\/shifting-skills-moving-targets-remaking-workforce\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Shifting Skills, Moving Targets, and Remaking the Workforce t\u1eeb Burning Glass Institute<\/span><\/a><span style=\"font-weight: 400;\">, y\u00eau c\u1ea7u v\u1ec1 k\u1ef9 n\u0103ng m\u1ec1m \u1edf v\u1ecb tr\u00ed Support\/ Helpdesk \u0111\u00e3 t\u0103ng 22% t\u1eeb n\u0103m 2016 &#8211; 2022 \u1edf c\u00e1c k\u1ef9 n\u0103ng <\/span><b>Troubleshooting<\/b><span style=\"font-weight: 400;\">, <\/span><b>K\u1ef9 n\u0103ng giao ti\u1ebfp<\/b><span style=\"font-weight: 400;\"> v\u00e0 <\/span><b>Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b><span style=\"font-weight: 400;\">. Ch\u00ednh v\u00ec th\u1ebf, c\u00e1c IT Helpdesk h\u00e3y lu\u00f4n t\u00edch c\u1ef1c trau d\u1ed3i c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m k\u1ec3 tr\u00ean nh\u00e9.<\/span><\/p>\n<h3><b>Ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">C\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 m\u1eadt kh\u1ea9u t\u00e0i kho\u1ea3n th\u00e0nh vi\u00ean l\u00e0 v\u1ea5n \u0111\u1ec1 r\u1ea5t th\u01b0\u1eddng g\u1eb7p v\u1edbi IT helpdesk, chi\u1ebfm t\u1ef7 tr\u1ecdng kho\u1ea3ng 20-50% nh\u1eefng l\u1ea7n g\u1ecdi h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt, theo <\/span><a href=\"https:\/\/www.inry.com\/insights\/5-challenges-your-it-service-desk-faces-everyday\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">s\u1ed1 li\u1ec7u cung c\u1ea5p t\u1eeb InRy<\/span><\/a><span style=\"font-weight: 400;\">. \u0110i\u1ec1u \u0111\u00f3 cho th\u1ea5y m\u1ee9c \u0111\u1ed9 th\u01b0\u1eddng xuy\u00ean trong x\u1eed l\u00fd nh\u1eefng l\u1ed7i IT th\u01b0\u1eddng g\u1eb7p c\u1ee7a IT helpdesk. V\u00ec th\u1ebf, <\/span><b>n\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c IT c\u01a1 b\u1ea3n<\/b><span style=\"font-weight: 400;\"> l\u00e0 \u0111i\u1ec1u ti\u00ean quy\u1ebft \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean IT helpdesk.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Theo s\u1ed1 li\u1ec7u t\u1eeb m\u1ed9t <\/span><a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">b\u00e1o c\u00e1o c\u1ee7a Salesforce<\/span><\/a><span style=\"font-weight: 400;\">, 93% kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c v\u1edbi doanh nghi\u1ec7p th\u00f4ng qua email, v\u00e0 con s\u1ed1 n\u00e0y khi s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i l\u00e0 88%. N\u00ean \u0111\u1ec3 h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh m\u01b0\u1ee3t m\u00e0 v\u00e0 tr\u01a1n tru, m\u1ed9t IT helpdesk ph\u1ea3i trang b\u1ecb cho m\u00ecnh nh\u1eefng <\/span><b>ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n v\u1ec1 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng th\u00f4ng tin<\/b><span style=\"font-weight: 400;\"> doanh nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c <\/span><b>c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c v\u1ec1 c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi<\/b><span style=\"font-weight: 400;\"> v\u00e0 xu h\u01b0\u1edbng trong l\u0129nh v\u1ef1c IT l\u00e0 \u0111i\u1ec1u m\u00e0 82% c\u00e1c t\u1ed5 ch\u1ee9c IT \u0111\u00e1nh gi\u00e1 cao \u1edf nh\u00e2n vi\u00ean IT Helpdesk, theo m\u1ed9t <\/span><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2021-09-13-gartner-survey-reveals-talent-shortages-as-biggest-barrier-to-emerging-technologies-adoption\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">nghi\u00ean c\u1ee9u t\u1eeb Gartner<\/span><\/a><span style=\"font-weight: 400;\">. Vi\u1ec7c ti\u1ebfp t\u1ee5c h\u1ecdc h\u1ecfi v\u00e0 \u00e1p d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o, Internet of Things v\u00e0 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y s\u1ebd gi\u00fap nh\u00e2n vi\u00ean IT helpdesk n\u00e2ng cao kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u00f4ng vi\u1ec7c v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 cho ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00ean c\u1ea1nh \u0111\u00f3, CompTIA \u0111\u00e3 ch\u1ec9 ra trong b\u00e1o c\u00e1o <\/span><a href=\"https:\/\/connect.comptia.org\/content\/research\/it-industry-trends-analysis\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">IT Industry Outlook 2024<\/span><\/a><span style=\"font-weight: 400;\"> r\u1eb1ng nh\u1eefng k\u1ef9 n\u0103ng <\/span><b>an minh m\u1ea1ng (cybersecurity)<\/b><span style=\"font-weight: 400;\"> truy\u1ec1n th\u1ed1ng, nh\u01b0 ch\u1ed1ng virus, t\u01b0\u1eddng l\u1eeda, qu\u1ea3n l\u00fd b\u1ea3n v\u00e1 (patch), \u0111\u00e3 kh\u00f4ng c\u00f2n l\u00e0 \u0111\u1ee7. V\u1edbi b\u1ed1i c\u1ea3nh m\u1ed1i \u0111e d\u1ecda ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p c\u1ed9ng v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng tr\u00ean n\u1ec1n t\u1ea3ng \u0111\u00e1m m\u00e2y v\u00e0 t\u1ea1i ch\u1ed7, IT Helpdesk c\u1ea7n n\u00e2ng cao c\u00e1c k\u1ef9 n\u0103ng an ninh m\u1ea1ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1ch ti\u1ebfp c\u1eadn trustless (kh\u00f4ng tin c\u1eady) \u0111\u1ed1i v\u1edbi b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u v\u00e0 quy\u1ec1n ri\u00eang t\u01b0, \u0111\u1ed3ng th\u1eddi cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 c\u1ed1t l\u00f5i v\u00e0 li\u1ec1n k\u1ec1 nh\u01b0 ph\u00e2n t\u00edch r\u1ee7i v\u00e0 an ninh m\u1ea1ng t\u01b0\u01a1ng \u1ee9ng.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cac_bang_cap_IT_Helpdesk_can_quan_tam\"><\/span><b>C\u00e1c b\u1eb1ng c\u1ea5p IT Helpdesk c\u1ea7n quan t\u00e2m<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i B\u1eb1ng C\u1eed nh\u00e2n Khoa h\u1ecdc M\u00e1y t\u00ednh ho\u1eb7c K\u1ef9 thu\u1eadt M\u00e1y t\u00ednh, m\u1ed9t s\u1ed1 b\u1eb1ng c\u1ea5p chuy\u00ean ng\u00e0nh \u0111\u01b0\u1ee3c c\u1ea5p b\u1edfi c\u00e1c t\u1ed5 ch\u1ee9c uy t\u00edn m\u00e0 b\u1ea1n n\u00ean quan t\u00e2m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.comptia.org\/certifications\/a\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CompTIA A+<\/span><\/a><span style=\"font-weight: 400;\"> bao g\u1ed3m c\u00e1c k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, \u1ea3o h\u00f3a (virtualization) v\u00e0 c\u00e1c k\u1ef9 n\u0103ng IT n\u1ec1n t\u1ea3ng kh\u00e1c s\u1ebd ph\u1ee5c v\u1ee5 b\u1ea1n trong su\u1ed1t s\u1ef1 nghi\u1ec7p IT Helpdesk. CompTIA A+ \u0111\u00f3ng vai tr\u00f2 l\u1edbn trong IT Support, thu\u1ed9c b\u1ed9 k\u1ef9 n\u0103ng c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng m\u00e0 IT Helpdesk n\u00ean s\u1edf h\u1eefu.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.comptia.org\/certifications\/network\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CompTIA Network+<\/span><\/a><span style=\"font-weight: 400;\">: Ch\u1ee9ng ch\u1ec9 n\u00e0y t\u1eadp trung v\u00e0o ki\u1ebfn th\u1ee9c v\u1ec1 m\u1ea1ng m\u00e1y t\u00ednh, bao g\u1ed3m c\u00e1ch thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec m\u1ed9t m\u1ea1ng m\u00e1y t\u00ednh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.comptia.org\/certifications\/security\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CompTIA Security+<\/span><\/a><span style=\"font-weight: 400;\">: Ch\u1ee9ng ch\u1ec9 n\u00e0y t\u1eadp trung v\u00e0o c\u00e1c k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c ch\u1ee9c n\u0103ng b\u1ea3o m\u1eadt c\u1ed1t l\u00f5i, bao g\u1ed3m thi\u1ebft k\u1ebf m\u00e1y ch\u1ee7 b\u1ea3o m\u1eadt, b\u1ea3o m\u1eadt \u1ee9ng d\u1ee5ng v\u00e0 ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.comptia.org\/certifications\/server\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CompTIA Server+<\/span><\/a><span style=\"font-weight: 400;\"> bao g\u1ed3m t\u1ef1 \u0111\u1ed9ng h\u00f3a, vi\u1ebft k\u1ecbch b\u1ea3n v\u00e0 \u1ea3o h\u00f3a \u0111\u1ec3 t\u1ed1i \u01b0u vi\u1ec7c qu\u1ea3n l\u00fd m\u00e1y ch\u1ee7 c\u0169ng nh\u01b0 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 v\u00e0 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.comptia.org\/certifications\/linux\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CompTIA Linux+<\/span><\/a><span style=\"font-weight: 400;\"> bao g\u1ed3m c\u00e1c t\u00e1c v\u1ee5 ph\u1ed5 bi\u1ebfn v\u1edbi Linux distro, bao g\u1ed3m Linux command line, b\u1ea3o tr\u00ec c\u01a1 b\u1ea3n, c\u00e0i \u0111\u1eb7t v\u00e0 c\u1ea5u h\u00ecnh m\u00e1y c\u0169ng nh\u01b0 k\u1ebft n\u1ed1i m\u1ea1ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.axelos.com\/certifications\/itil-service-management\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ITIL Foundation:<\/span><\/a><span style=\"font-weight: 400;\"> Ch\u1ee9ng ch\u1ec9 n\u00e0y t\u1eadp trung v\u00e0o qu\u1ea3n l\u00fd IT v\u00e0 c\u00e1c quy tr\u00ecnh v\u00e0 ph\u01b0\u01a1ng ph\u00e1p li\u00ean quan \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p IT cho kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Cac_cau_hoi_ve_IT_Helpdesk_can_hoc_gi_thuong_gap\"><\/span><b> C\u00e1c c\u00e2u h\u1ecfi v\u1ec1 IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec th\u01b0\u1eddng g\u1eb7p<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b> IT Helpdesk c\u00f3 c\u1ea7n b\u1eb1ng c\u1ea5p kh\u00f4ng?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, c\u00e1c b\u1eb1ng c\u1ea5p v\u00e0 ch\u1ee9ng ch\u1ec9 trong l\u0129nh v\u1ef1c IT c\u00f3 th\u1ec3 cung c\u1ea5p l\u1ee3i th\u1ebf cho \u1ee9ng vi\u00ean khi xin vi\u1ec7c IT helpdesk, nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c. Quan tr\u1ecdng h\u01a1n l\u00e0 kh\u1ea3 n\u0103ng th\u1ef1c t\u1ebf v\u00e0 k\u1ef9 n\u0103ng k\u1ef9 thu\u1eadt c\u1ee5 th\u1ec3 m\u00e0 \u1ee9ng vi\u00ean c\u00f3 th\u1ec3 mang l\u1ea1i.<\/span><\/p>\n<h3><b> IT Helpdesk c\u00f3 c\u1ea7n h\u1ecdc code kh\u00f4ng?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u1ede vai tr\u00f2 IT helpdesk, ki\u1ebfn th\u1ee9c v\u1ec1 l\u1eadp tr\u00ecnh c\u00f3 th\u1ec3 h\u1eefu \u00edch nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. Vi\u1ec7c hi\u1ec3u bi\u1ebft c\u01a1 b\u1ea3n v\u1ec1 m\u00e3 ngu\u1ed3n v\u00e0 c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00e3 s\u1ebd gi\u00fap nh\u00e2n vi\u00ean IT Helpdesk hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt v\u00e0 cung c\u1ea5p h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i.<\/span><\/p>\n<h3><b> IT Helpdesk v\u00e0 IT Support c\u00f3 kh\u00e1c nhau kh\u00f4ng?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Trong m\u00f4i tr\u01b0\u1eddng c\u00f4ng ngh\u1ec7 th\u00f4ng tin, IT Helpdesk th\u01b0\u1eddng t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt cho ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i trong khi IT Support c\u00f3 th\u1ec3 bao g\u1ed3m c\u1ea3 vi\u1ec7c qu\u1ea3n l\u00fd h\u1ec7 th\u1ed1ng v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt ph\u1ee9c t\u1ea1p h\u01a1n.<\/span><\/p>\n<blockquote><p><em>\u0110\u1ecdc th\u00eam: <a href=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/\" target=\"_blank\" rel=\"noopener\"><strong>IT Helpdesk v\u00e0 IT Support: L\u00e0m sao \u0111\u1ec3 ph\u00e2n bi\u1ec7t hai v\u1ecb tr\u00ed n\u00e0y?<\/strong><\/a><\/em><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Tong_ket_IT_Helpdesk_can_hoc_gi\"><\/span><b> T\u1ed5ng k\u1ebft IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">B\u00e0i vi\u1ebft tr\u00ean \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n m\u1ed9t c\u00e1ch nh\u00ecn t\u1ed5ng quan v\u1ec1 c\u00e1c k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c IT helpdesk gi\u00fap tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec \u0111\u1ec3 ph\u00e1t tri\u1ec3n con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p b\u1ea3n th\u00e2n. <\/span><span style=\"font-weight: 400;\">\u0110\u1ec3 t\u00ecm ki\u1ebfm c\u00e1c c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn IT Helpdesk, truy c\u1eadp ngay v\u00e0o ITviec!<\/span><\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"sp-no-webp wp-image-5668 aligncenter sp-no-webp entered lazyloaded\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" alt=\"robby-2\" width=\"300\" height=\"300\" data-lazy-src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" data-lazy-srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" data-ll-status=\"loaded\" \/><\/figure>\n<\/div>\n<p id=\"block-bdf220a1-3635-4794-9101-81d879939b92\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>B\u1ea1n th\u1ea5y b\u00e0i vi\u1ebft hay v\u00e0 h\u1eefu \u00edch? \u0110\u1eebng ng\u1ea1i Share v\u1edbi b\u1ea1n b\u00e8 v\u00e0 \u0111\u1ed3ng nghi\u1ec7p nh\u00e9.<\/strong><\/p>\n<p id=\"block-a1315aab-406f-48df-97fc-6b9584e6e134\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>V\u00e0 nhanh tay tham kh\u1ea3o\u00a0<a href=\"http:\/\/itviec.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">vi\u1ec7c l\u00e0m IT<\/a>\u00a0\u201cch\u1ea5t\u201d tr\u00ean ITviec<\/strong>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng ngh\u1ec9 c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, IT helpdesk ng\u00e0y c\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft trong m\u1ed9t t\u1ed5 ch\u1ee9c. Ch\u00ednh v\u00ec th\u1ebf, n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec s\u1ebd gi\u00fap b\u1ea3n th\u00e2n ng\u01b0\u1eddi \u0111\u1ecdc \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u01b0\u1ee3c con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh. [&hellip;]<\/p>\n","protected":false},"author":214,"featured_media":67171,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"categories":[109],"tags":[],"class_list":["post-67118","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chuyen-mon-it"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec \u0111\u1ec3 b\u1eaft \u0111\u1ea7u v\u00e0 ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p? - ITviec Blog<\/title>\n<meta name=\"description\" content=\"Hi\u1ec3u r\u00f5 IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec s\u1ebd gi\u00fap b\u1ea1n \u0111\u1ecbnh h\u01b0\u1edbng \u0111\u01b0\u1ee3c con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p c\u0169ng nh\u01b0 nh\u1eefng \u0111i\u1ec1u ki\u1ec7n c\u1ea7n \u0111\u1ec3 \u0111\u1ea3m nh\u1eadn vai tr\u00f2 n\u00e0y.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-can-hoc-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Helpdesk c\u1ea7n h\u1ecdc g\u00ec: C\u00e1c k\u1ef9 n\u0103ng v\u00e0 ki\u1ebfn th\u1ee9c IT Helpdesk c\u1ea7n bi\u1ebft\" \/>\n<meta property=\"og:description\" content=\"V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng ngh\u1ec9 c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, IT helpdesk ng\u00e0y c\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng h\u01a1n bao gi\u1edd h\u1ebft trong m\u1ed9t t\u1ed5 ch\u1ee9c. 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