{"id":65234,"date":"2024-04-01T15:44:38","date_gmt":"2024-04-01T08:44:38","guid":{"rendered":"https:\/\/itviec.com\/blog\/?p=65234"},"modified":"2024-04-12T14:02:31","modified_gmt":"2024-04-12T07:02:31","slug":"it-helpdesk-va-it-support","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/","title":{"rendered":"IT Helpdesk v\u00e0 IT Support: L\u00e0m sao \u0111\u1ec3 ph\u00e2n bi\u1ec7t hai v\u1ecb tr\u00ed n\u00e0y?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/#Phan_biet_IT_Helpdesk_va_IT_Support\" >Ph\u00e2n bi\u1ec7t IT Helpdesk v\u00e0 IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/#Vai_tro_va_ky_nang_cua_IT_Support\" >Vai tr\u00f2 v\u00e0 k\u1ef9 n\u0103ng c\u1ee7a IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/#Vai_tro_va_ky_nang_cua_IT_Helpdesk\" >Vai tr\u00f2 v\u00e0 k\u1ef9 n\u0103ng c\u1ee7a IT Helpdesk<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/#Cau_hoi_ve_IT_Helpdesk_va_IT_Support_thuong_gap\" >C\u00e2u h\u1ecfi v\u1ec1 IT Helpdesk v\u00e0 IT Support th\u01b0\u1eddng g\u1eb7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/#Tong_ket_IT_Helpdesk_va_IT_Support\" >T\u1ed5ng k\u1ebft IT Helpdesk v\u00e0 IT Support<\/a><\/li><\/ul><\/nav><\/div>\n<p><b><i>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, vai tr\u00f2 c\u1ee7a IT Helpdesk v\u00e0 IT Support tr\u1edf n\u00ean v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec v\u00e0 t\u1ed1i \u01b0u h\u00f3a h\u1ec7 th\u1ed1ng th\u00f4ng tin c\u1ee7a doanh nghi\u1ec7p. Tuy nhi\u00ean, hai v\u1ecb tr\u00ed n\u00e0y kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o, v\u00ec sao l\u1ea1i c\u00f9ng t\u1ed3n t\u1ea1i c\u1ea3 hai trong m\u1ed9t h\u1ec7 th\u1ed1ng, h\u00e3y c\u00f9ng ITviec kh\u00e1m ph\u00e1 c\u00e1ch ph\u00e2n bi\u1ec7t IT Helpdesk v\u00e0 IT Support.<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ecdc b\u00e0i vi\u1ebft sau \u0111\u1ec3 hi\u1ec3u r\u00f5:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1ch ph\u00e2n bi\u1ec7t IT Helpdesk v\u00e0 IT Support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vai tr\u00f2 v\u00e0 k\u1ef9 n\u0103ng c\u1ee7a IT Support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vai tr\u00f2 v\u00e0 k\u1ef9 n\u0103ng c\u1ee7a IT Helpdesk<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Phan_biet_IT_Helpdesk_va_IT_Support\"><\/span><b> Ph\u00e2n bi\u1ec7t IT Helpdesk v\u00e0 IT Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tuy IT Helpdesk v\u00e0 IT Support \u0111\u1ec1u \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c, nh\u01b0ng v\u1eabn c\u00f3 th\u1ec3 ph\u00e2n bi\u1ec7t gi\u1eefa IT Helpdesk v\u00e0 IT Support d\u1ef1a tr\u00ean nhi\u1ec7m v\u1ee5 c\u1ee5 th\u1ec3 m\u00e0 m\u1ed7i v\u1ecb tr\u00ed th\u1ef1c hi\u1ec7n.<\/span><\/p>\n<h3><b>Kh\u00e1i ni\u1ec7m IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT Support l\u00e0 v\u1ecb tr\u00ed cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn c\u00f4ng ngh\u1ec7 th\u00f4ng tin.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt n\u00e0y bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 c\u00e0i \u0111\u1eb7t ph\u1ea7n m\u1ec1m, c\u1ea5u h\u00ecnh m\u00e1y t\u00ednh, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 k\u1ebft n\u1ed1i m\u1ea1ng, x\u1eed l\u00fd s\u1ef1 c\u1ed1 ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m, c\u0169ng nh\u01b0 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng trong vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c c\u00f4ng ngh\u1ec7 v\u00e0 \u1ee9ng d\u1ee5ng.<\/span><\/p>\n<h3><b>Kh\u00e1i ni\u1ec7m IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT Helpdesk l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a IT Support, t\u1eadp trung v\u00e0o vi\u1ec7c ti\u1ebfp nh\u1eadn, theo d\u00f5i v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi d\u00f9ng. C\u1ee5 th\u1ec3, IT Helpdesk th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng th\u00f4ng qua vi\u1ec7c nh\u1eadn v\u00e0 ghi l\u1ea1i c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3, cung c\u1ea5p h\u1ed7 tr\u1ee3 ban \u0111\u1ea7u ho\u1eb7c h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng c\u00e1ch gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u01a1n gi\u1ea3n, v\u00e0 theo d\u00f5i ti\u1ebfn tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u ho\u1eb7c s\u1ef1 c\u1ed1 ph\u1ee9c t\u1ea1p h\u01a1n.<\/span><\/p>\n<h3><b>Ph\u00e2n bi\u1ec7t IT Helpdesk v\u00e0 IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT Helpdesk v\u00e0 IT Support c\u00f3 nh\u1eefng \u0111i\u1ec3m kh\u00e1c bi\u1ec7t c\u01a1 b\u1ea3n nh\u01b0 sau:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IT Support:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Support l\u00e0 ng\u01b0\u1eddi cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn IT.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ea1m vi c\u1ee7a IT Support r\u1ea5t r\u1ed9ng l\u1edbn, bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 c\u00e0i \u0111\u1eb7t ph\u1ea7n m\u1ec1m, c\u1ea5u h\u00ecnh m\u00e1y t\u00ednh, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 k\u1ebft n\u1ed1i m\u1ea1ng, x\u1eed l\u00fd s\u1ef1 c\u1ed1 ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Support th\u01b0\u1eddng ho\u1ea1t \u0111\u1ed9ng nh\u01b0 m\u1ed9t d\u1ecbch v\u1ee5 li\u00ean t\u1ee5c, cung c\u1ea5p s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc cho ng\u01b0\u1eddi d\u00f9ng th\u00f4ng qua nhi\u1ec1u k\u00eanh nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, ho\u1eb7c tr\u1ef1c ti\u1ebfp.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">IT Helpdesk:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Helpdesk l\u00e0 m\u1ed9t ph\u1ea7n thu\u1ed9c h\u1ec7 sinh th\u00e1i IT Support, t\u1eadp trung v\u00e0o vi\u1ec7c ti\u1ebfp nh\u1eadn, theo d\u00f5i v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c y\u00eau c\u1ea7u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c c\u1ea5p ph\u00e1t thi\u1ebft b\u1ecb m\u1edbi, kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt, h\u1ed7 tr\u1ee3 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m, v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00f4ng nghi\u00eam tr\u1ecdng li\u00ean quan \u0111\u1ebfn c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng IT.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Helpdesk th\u01b0\u1eddng c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ticket \u0111\u1ec3 theo d\u00f5i v\u00e0 \u01b0u ti\u00ean c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">T\u00f3m l\u1ea1i:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Support l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m t\u1ed5ng qu\u00e1t h\u01a1n, bao g\u1ed3m nhi\u1ec1u lo\u1ea1i t\u00e1c v\u1ee5 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u1edbi \u0111\u1ed1i t\u01b0\u1ee3ng l\u00e0 to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Helpdesk l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee5 th\u1ec3 c\u1ee7a IT Support, t\u1eadp trung v\u00e0o vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ng\u00e0y nay, v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y, c\u00e1c v\u1ecb tr\u00ed IT Helpdesk v\u00e0 IT Support c\u0169ng d\u1ea7n h\u01b0\u1edbng t\u1edbi h\u1ed7 tr\u1ee3 cho c\u00e1c c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng, ph\u1ea7n m\u1ec1m, \u1ee9ng d\u1ee5ng v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 tr\u00ean cloud.<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><strong>Ti\u00eau ch\u00ed so s\u00e1nh IT Helpdesk v\u00e0 IT Support<\/strong><\/td>\n<td><b>IT Support<\/b><\/td>\n<td><b>IT Helpdesk<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>T\u1eadp trung ch\u1ee7 y\u1ebfu<\/b><\/td>\n<td><span style=\"font-weight: 400;\">T\u1ed5 ch\u1ee9c<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u1ed9i ng\u0169 IT<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>T\u1ea7m nh\u00ecn<\/b><\/td>\n<td><span style=\"font-weight: 400;\">\u0110\u00f3ng g\u00f3p \u0111\u1ebfn m\u1ee5c ti\u00eau chung c\u1ee7a doanh nghi\u1ec7p<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft c\u00e1c s\u1ef1 c\u1ed1 IT<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>C\u1ea5p \u0111\u1ed9 support<\/b><\/p>\n<p><i><span style=\"font-weight: 400;\">*\u0110\u1ecdc th\u00eam: <\/span><\/i><a href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">T\u00ecm hi\u1ec3u v\u1ec1 c\u00e1c c\u1ea5p \u0111\u1ed9 Support<\/span><\/i><\/a><\/td>\n<td><span style=\"font-weight: 400;\">C\u1ea5p 1, 2 v\u00e0 3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u1ea5p 2 v\u00e0 3 + ngu\u1ed3n t\u00e0i nguy\u00ean chuy\u00ean ng\u00e0nh<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Tu\u00e2n theo SLA (Service-level agreement)<\/b><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00f3<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>SPOC (Single Point Of Contact)<\/b><\/td>\n<td><span style=\"font-weight: 400;\">T\u1ea5t c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 IT c\u00f3 li\u00ean quan<\/span><\/td>\n<td><span style=\"font-weight: 400;\">C\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt c\u1ee5 th\u1ec3<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Vai_tro_va_ky_nang_cua_IT_Support\"><\/span><b>Vai tr\u00f2 v\u00e0 k\u1ef9 n\u0103ng c\u1ee7a IT Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>Vai tr\u00f2 v\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT Support \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c cung c\u1ea5p h\u1ed7 tr\u1ee3 ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m cho ng\u01b0\u1eddi s\u1eed d\u1ee5ng, bao g\u1ed3m vi\u1ec7c kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 ph\u1ea7n c\u1ee9ng, c\u00e0i \u0111\u1eb7t ph\u1ea7n m\u1ec1m v\u00e0 duy tr\u00ec m\u00e1y ch\u1ee7 c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<p>T\u00f9y thu\u1ed9c v\u00e0o quy m\u00f4 doanh nghi\u1ec7p m\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a IT Support c\u00f3 th\u1ec3 kh\u00e1c nhau:<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"><strong>Doanh nghi\u1ec7p nh\u1ecf:<\/strong> IT Support th\u01b0\u1eddng ph\u1ea3i \u0111\u1ea3m nh\u1eadn nhi\u1ec1u vai tr\u00f2 kh\u00e1c nhau. H\u1ecd kh\u00f4ng ch\u1ec9 ph\u1ea3i thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng IT c\u1ee7a t\u1ed5 ch\u1ee9c, m\u00e0 c\u00f2n tham gia v\u00e0o vi\u1ec7c cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 c\u01a1 b\u1ea3n cho ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt cho ng\u01b0\u1eddi d\u00f9ng, c\u0169ng nh\u01b0 b\u1ea3o tr\u00ec m\u00e1y ch\u1ee7 v\u00e0 h\u1ec7 th\u1ed1ng \u0111\u00e1m m\u00e2y.<\/span><\/li>\n<li><strong>Doanh nghi\u1ec7p l\u1edbn h\u01a1n<\/strong>, th\u01b0\u1eddng c\u00f3 m\u1ed9t c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng IT ph\u1ee9c t\u1ea1p v\u00e0 l\u1edbn h\u01a1n: Th\u01b0\u1eddng c\u00f3 m\u1ed9t nh\u00f3m chuy\u00ean gia IT Support \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp ho\u1eb7c thu\u00ea ngo\u00e0i \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 duy tr\u00ec to\u00e0n b\u1ed9 h\u1ec7 th\u1ed1ng. Nhi\u1ec7m v\u1ee5 c\u1ee7a h\u1ecd kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c b\u1ea3o tr\u00ec m\u00e1y ch\u1ee7 v\u00e0 h\u1ea1 t\u1ea7ng, m\u00e0 c\u00f2n ph\u1ea3i \u0111\u1ea3m b\u1ea3o an ninh th\u00f4ng tin, qu\u1ea3n l\u00fd d\u1eef li\u1ec7u, v\u00e0 \u0111\u1ea3m b\u1ea3o hi\u1ec7u su\u1ea5t v\u00e0 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng trong t\u01b0\u01a1ng lai. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c h\u1ec7 th\u1ed1ng b\u1ea3o m\u1eadt, gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng m\u1ea1ng, v\u00e0 tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 m\u1edbi nh\u1eb1m t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t v\u00e0 t\u00ednh b\u1ea3o m\u1eadt c\u1ee7a h\u1ec7 th\u1ed1ng.<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">N\u00f3i chung, nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a IT Support c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n c\u00e0i \u0111\u1eb7t ph\u1ea7n m\u1ec1m v\u00e0 h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m \u0111\u00f3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ea1o h\u01b0\u1edbng d\u1eabn ho\u1eb7c h\u01b0\u1edbng d\u1eabn cho nh\u00e2n vi\u00ean ho\u1eb7c kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch truy c\u1eadp m\u00e1y ch\u1ee7, \u0111\u0103ng nh\u1eadp v\u00e0o m\u1ea1ng doanh nghi\u1ec7p ri\u00eang ho\u1eb7c s\u1eed d\u1ee5ng c\u00e1c g\u00f3i ph\u1ea7n m\u1ec1m m\u1edbi.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110i\u1ec1u ch\u1ec9nh v\u00e0 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 IT v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean kh\u00e1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ghi l\u1ea1i th\u00f4ng tin chi ti\u1ebft v\u1ec1 m\u1ecdi cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cung c\u1ea5p gi\u1ea3i th\u00edch v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, l\u00e0m vi\u1ec7c v\u1edbi quy\u1ebft \u0111\u1ecbnh kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, v\u00e0 cung c\u1ea5p l\u1eddi gi\u1ea3i th\u00edch r\u00f5 r\u00e0ng v\u1ec1 v\u1ea5n \u0111\u1ec1 \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ef1c hi\u1ec7n vi\u1ec7c s\u1eeda ch\u1eefa ph\u1ea7n c\u1ee9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Duy tr\u00ec ngu\u1ed3n cung c\u1ea5p h\u00e0ng h\u00f3a li\u00ean quan \u0111\u1ebfn IT cho doanh nghi\u1ec7p, bao g\u1ed3m c\u00e1p, b\u1ed9 \u0111\u1ecbnh tuy\u1ebfn, b\u1ed9 \u0111i\u1ec1u h\u1ee3p v\u00e0 c\u00e1c thi\u1ebft b\u1ecb kh\u00e1c c\u1ea7n thi\u1ebft cho ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u00ea duy\u1ec7t, \u0111\u00e1nh gi\u00e1 r\u1ee7i ro v\u00e0 h\u1ed7 tr\u1ee3 c\u00e0i \u0111\u1eb7t c\u00e1c th\u01b0 vi\u1ec7n, ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c d\u00f9ng cho d\u1ef1 \u00e1n.<\/span><\/li>\n<\/ul>\n<blockquote><p><em>\u0110\u1ecdc th\u00eam: <a href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/\" target=\"_blank\" rel=\"noopener\"><strong>Nh\u1eefng \u0111i\u1ec1u c\u1ea7n bi\u1ebft khi b\u1eaft \u0111\u1ea7u b\u01b0\u1edbc v\u00e0o v\u1ecb tr\u00ed IT Support<\/strong><\/a><\/em><\/p><\/blockquote>\n<h3><b>K\u1ef9 n\u0103ng c\u1ee7a IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">C\u00e1c k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n m\u00e0 m\u1ed9t IT Support c\u1ea7n c\u00f3 \u0111\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 h\u1ec7 \u0111i\u1ec1u h\u00e0nh, ph\u1ea7n m\u1ec1m, ph\u1ea7n c\u1ee9ng m\u00e1y t\u00ednh c\u0169ng nh\u01b0 c\u00e1ch s\u1eeda ch\u1eefa, l\u1eafp r\u00e1p, c\u00e0i \u0111\u1eb7t v\u00e0 v\u1eadn h\u00e0nh ch\u00fang.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00f3 ki\u1ebfn th\u1ee9c v\u00e0 hi\u1ec3u bi\u1ebft v\u1ec1 thi\u1ebft l\u1eadp v\u00e0 k\u1ebft n\u1ed1i m\u1ea1ng, an ninh m\u1ea1ng c\u0169ng nh\u01b0 b\u1ea3o m\u1eadt th\u00f4ng tin h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hi\u1ec3u bi\u1ebft s\u01a1 b\u1ed9 v\u1ec1 c\u00e1c thi\u1ebft b\u1ecb di \u0111\u1ed9ng \u0111\u1ec3 c\u00f3 th\u1ec3 x\u1eed l\u00fd khi c\u1ea7n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi v\u00e0 c\u1eadp nh\u1eadt li\u00ean t\u1ee5c v\u1ec1 c\u00e1c xu h\u01b0\u1edbng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ki\u1ebfn th\u1ee9c v\u1ec1 l\u1eadp tr\u00ecnh, ph\u1ea7n m\u1ec1m v\u00e0 c\u00e1c th\u01b0 vi\u1ec7n li\u00ean quan \u0111\u1ebfn d\u1ef1 \u00e1n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng v\u00e0 kinh nghi\u1ec7m nghi\u00ean c\u1ee9u v\u00e0 s\u1eeda l\u1ed7i c\u00e0i \u0111\u1eb7t, v\u1eadn h\u00e0nh ph\u1ea7n m\u1ec1m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng h\u1ed7 tr\u1ee3 tr\u00ean n\u1ec1n t\u1ea3ng Cloud.<\/span><\/li>\n<\/ul>\n<blockquote><p><em>\u0110\u1ecdc th\u00eam: Trau d\u1ed3i c\u00e1c k\u1ef9 n\u0103ng IT Support qua <a href=\"https:\/\/itviec.com\/blog\/khoa-hoc-it-support\/\" target=\"_blank\" rel=\"noopener\"><strong>c\u00e1c kh\u00f3a h\u1ecdc IT Support<\/strong><\/a><\/em><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">B\u00ean c\u1ea1nh nh\u1eefng k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n, c\u00e1c k\u1ef9 n\u0103ng m\u1ec1m s\u1ebd gi\u00fap IT Support x\u1eed l\u00fd c\u00f4ng vi\u1ec7c thu\u1eadn l\u1ee3i h\u01a1n, nhanh ch\u00f3ng h\u01a1n. C\u00e1c k\u1ef9 n\u0103ng m\u1ec1m c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd th\u1eddi gian t\u1ed1t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch v\u00e0 t\u01b0 duy logic.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Vai_tro_va_ky_nang_cua_IT_Helpdesk\"><\/span><b>Vai tr\u00f2 v\u00e0 k\u1ef9 n\u0103ng c\u1ee7a IT Helpdesk<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>Vai tr\u00f2 c\u1ee7a IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT Helpdesk ch\u1ea9n \u0111o\u00e1n v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ea7n m\u1ec1m v\u00e0 ph\u1ea7n c\u1ee9ng cho ng\u01b0\u1eddi s\u1eed d\u1ee5ng m\u00e1y t\u00ednh. M\u1ed9t s\u1ed1 vai tr\u00f2 v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a IT Helpdesk bao g\u1ed3m cung c\u1ea5p cho c\u00e1c b\u00ean li\u00ean quan trong doanh nghi\u1ec7p c\u00e1c d\u1eef li\u1ec7u c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh h\u1ed7 tr\u1ee3 xoay quanh vi\u1ec7c ph\u00e2n b\u1ed5 t\u00e0i s\u1ea3n IT, l\u1eadp ng\u00e2n s\u00e1ch, l\u1eadp l\u1ecbch v\u00e0 c\u00e1c quy tr\u00ecnh kh\u00e1c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a IT Helpdesk l\u00e0 t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho c\u00e1c quy tr\u00ecnh kinh doanh b\u1eb1ng c\u00e1ch cung c\u1ea5p h\u1ed7 tr\u1ee3 t\u00edch h\u1ee3p, tr\u1edf th\u00e0nh \u0111i\u1ec3m li\u00ean l\u1ea1c ch\u00ednh cho c\u00e1c y\u00eau c\u1ea7u v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u1ee5 th\u1ec3, nhi\u1ec7m v\u1ee5 c\u1ee7a IT Helpdesk bao g\u1ed3m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi v\u1ec1 k\u1ef9 thu\u1eadt qua email, qua tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn, qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c g\u1eb7p tr\u1ef1c ti\u1ebfp.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u00f4ng tin cho kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 IT.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng t\u1eebng b\u01b0\u1edbc trong qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tr\u1ee3 gi\u00fap kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Theo d\u00f5i kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi gi\u1ea3i ph\u00e1p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Truy\u1ec1n \u0111\u1ea1t ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ebfn c\u00e1c th\u00e0nh vi\u00ean n\u1ed9i b\u1ed9 ph\u00f9 h\u1ee3p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">B\u00e0n giao v\u00e0 ki\u1ec3m tra c\u00e1c thi\u1ebft b\u1ecb \u0111\u01b0\u1ee3c cung c\u1ea5p cho nh\u00e2n vi\u00ean, h\u1ed7 tr\u1ee3 v\u00e0 t\u01b0 v\u1ea5n khi c\u00e1c ph\u00f2ng ban c\u00f3 nhu c\u1ea7u n\u00e2ng c\u1ea5p thi\u1ebft b\u1ecb ho\u1eb7c ph\u1ea7n m\u1ec1m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u00e0m b\u00e1o c\u00e1o v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng v\u00e0 m\u1ee9c \u0111\u1ed9 v\u1eadn h\u00e0nh c\u1ee7a c\u00e1c thi\u1ebft b\u1ecb v\u00e0 k\u1ebft n\u1ed1i \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c ph\u01b0\u01a1ng \u00e1n ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c h\u1ee3p l\u00fd.<\/span><\/li>\n<\/ul>\n<h3><b>K\u1ef9 n\u0103ng c\u1ee7a IT Helpdesk<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7, nh\u1eefng k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n IT Helpdesk c\u1ea7n ph\u1ea3i s\u1edf h\u1eefu c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 th\u1ed1ng ticket (ticketing system).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An ninh m\u1ea1ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u00e0nh th\u1ea1o v\u1ec1 ph\u1ea7n m\u1ec1m v\u00e0 ph\u1ea7n c\u1ee9ng \u0111ang \u0111\u01b0\u1ee3c c\u00f4ng ty s\u1eed d\u1ee5ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u1eed l\u00fd c\u00e1c s\u1ef1 c\u1ed1 v\u1ec1 IT.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u1eadp tr\u00ecnh v\u00e0 code c\u01a1 b\u1ea3n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ch\u1ea9n \u0111o\u00e1n \u0111\u00fang v\u1ea5n \u0111\u1ec1 h\u1ec7 th\u1ed1ng \u0111ang m\u1eafc ph\u1ea3i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hi\u1ec3u bi\u1ebft v\u1ec1 c\u00e1c c\u00f4ng c\u1ee5 truy c\u1eadp t\u1eeb xa.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">V\u1ec1 ph\u1ea7n k\u1ef9 n\u0103ng m\u1ec1m, IT Helpdesk c\u1ea7n ph\u1ea3i n\u1eafm ch\u1eafc m\u1ed9t v\u00e0i c\u00e1c k\u1ef9 n\u0103ng:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m hi\u1ec7u qu\u1ea3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng truy\u1ec1n \u0111\u1ea1t v\u00e0 h\u01b0\u1edbng d\u1eabn.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u1ea3 n\u0103ng ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/li>\n<\/ul>\n<blockquote><p><em>\u0110\u1ecdc th\u00eam: <a href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/\" target=\"_blank\" rel=\"noopener\"><strong>Nh\u00e2n vi\u00ean IT HelpDesk l\u00e0 g\u00ec? Nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng?<\/strong><\/a><\/em><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Cau_hoi_ve_IT_Helpdesk_va_IT_Support_thuong_gap\"><\/span><b> C\u00e2u h\u1ecfi v\u1ec1 IT Helpdesk v\u00e0 IT Support th\u01b0\u1eddng g\u1eb7p<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b> S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Helpdesk v\u00e0 Desktop Support l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Helpdesk ch\u1ee7 y\u1ebfu gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 chung v\u1ec1 IT nh\u01b0 th\u00f4ng tin \u0111\u0103ng nh\u1eadp v\u00e0 s\u1ef1 c\u1ed1 m\u00e1y in, trong khi Desktop Support t\u1eadp trung v\u00e0o vi\u1ec7c x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ee9c t\u1ea1p h\u01a1n nh\u01b0 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 ph\u1ea7n m\u1ec1m ho\u1eb7c k\u1ebft n\u1ed1i m\u00e1y t\u00ednh t\u1eeb xa.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IT Helpdesk bao g\u1ed3m nhi\u1ec1u v\u1ea5n \u0111\u1ec1 IT h\u01a1n so v\u1edbi Desktop Support, chuy\u00ean gi\u1ea3i quy\u1ebft c\u00e1c kh\u00f3 kh\u0103n k\u1ef9 thu\u1eadt li\u00ean quan c\u1ee5 th\u1ec3 \u0111\u1ebfn m\u00e1y t\u00ednh c\u00e1 nh\u00e2n ho\u1eb7c m\u00e1y t\u00ednh x\u00e1ch tay.<\/span><\/p>\n<h3><b> S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Helpdesk v\u00e0 Software Support l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">S\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh gi\u1eefa Software Support v\u00e0 Helpdesk n\u1eb1m \u1edf \u0111\u1ed9 s\u00e2u v\u00e0 ph\u1ea1m vi h\u1ed7 tr\u1ee3 c\u1ee7a ch\u00fang.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Software Support cung c\u1ea5p h\u1ed7 tr\u1ee3 r\u1ed9ng r\u00e3i \u1edf nhi\u1ec1u c\u1ea5p \u0111\u1ed9 kh\u00e1c nhau, tr\u00e1i ng\u01b0\u1ee3c v\u1edbi c\u00e1c gi\u1ea3i ph\u00e1p qu\u1ea3n tr\u1ecb v\u00e0 \u0111\u01a1n gi\u1ea3n h\u01a1n th\u01b0\u1eddng \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1edfi Helpdesk, v\u1edbi \u00fd ngh\u0129a gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 IT m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<h3><b> L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c k\u1ebft h\u1ee3p IT Helpdesk v\u00e0 IT Support l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c t\u00edch h\u1ee3p IT Helpdesk v\u00e0 IT Support c\u00f3 th\u1ec3 t\u1ed1i \u01b0u h\u00f3a kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, qu\u1ea3n l\u00fd c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng IT, hi\u1ec7u qu\u1ea3 v\u1ec1 th\u1eddi gian ph\u1ea3n h\u1ed3i v\u00e0 n\u0103ng su\u1ea5t t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c, \u0111\u1ed3ng th\u1eddi gi\u1ea3m th\u1eddi gian ch\u1ebft khi v\u1eadn h\u00e0nh m\u00e0 c\u00e1c ph\u00f2ng ban kinh doanh ph\u1ea3i ch\u1edd \u0111\u1ee3i h\u1ed7 tr\u1ee3 t\u1eeb IT.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vi\u1ec7c k\u1ebft h\u1ee3p n\u00e0y mang l\u1ea1i nhi\u1ec1u l\u1ee3i th\u1ebf cho c\u00f4ng ty, g\u00f3p ph\u1ea7n h\u1ee3p l\u00fd h\u00f3a ho\u1ea1t \u0111\u1ed9ng v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean.<\/span><\/p>\n<h3><b> L\u01b0\u01a1ng IT Helpdesk v\u00e0 IT Support \u1edf Vi\u1ec7t Nam bao nhi\u00eau?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Theo \u201c<a href=\"https:\/\/itviec.com\/blog\/bao-cao-luong-it\/\" target=\"_blank\" rel=\"noopener\"><strong>B\u00e1o c\u00e1o l\u01b0\u01a1ng IT 2023 &#8211; 2024<\/strong><\/a>\u201d t\u1eeb ITviec, m\u1ee9c l\u01b0\u01a1ng trung v\u1ecb c\u1ee7a v\u1ecb tr\u00ed IT Helpdesk v\u00e0 IT Support theo kho\u1ea3ng n\u0103m kinh nghi\u1ec7m nh\u01b0 sau:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Kho\u1ea3ng n\u0103m kinh nghi\u1ec7m<\/b><\/td>\n<td><b>M\u1ee9c l\u01b0\u01a1ng trung v\u1ecb IT Support\/ Helpdesk<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">D\u01b0\u1edbi 1<\/span><\/td>\n<td><span style=\"font-weight: 400;\">7.000.000 VND<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">1 &#8211; 2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">11.000.000 VND<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">3 &#8211; 4<\/span><\/td>\n<td><span style=\"font-weight: 400;\">14.500.000 VND<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">5 &#8211; 8<\/span><\/td>\n<td><span style=\"font-weight: 400;\">20.500.000 VND<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"Tong_ket_IT_Helpdesk_va_IT_Support\"><\/span><b>T\u1ed5ng k\u1ebft IT Helpdesk v\u00e0 IT Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Th\u00f4ng qua b\u00e0i vi\u1ebft tr\u00ean, hy v\u1ecdng b\u1ea1n \u0111\u00e3 hi\u1ec3u h\u01a1n v\u1ec1 IT Helpdesk v\u00e0 IT Support, \u0111i\u1ec3m gi\u1ed1ng v\u00e0 kh\u00e1c nhau c\u0169ng nh\u01b0 vai tr\u00f2 c\u1ee7a hai v\u1ecb tr\u00ed IT Helpdesk v\u00e0 IT Support trong doanh nghi\u1ec7p m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, chi ti\u1ebft.<\/span><\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"sp-no-webp wp-image-5668 aligncenter sp-no-webp entered lazyloaded\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" alt=\"robby-2\" width=\"300\" height=\"300\" data-lazy-src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" data-lazy-srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" data-ll-status=\"loaded\" \/><\/figure>\n<\/div>\n<p id=\"block-bdf220a1-3635-4794-9101-81d879939b92\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>B\u1ea1n th\u1ea5y b\u00e0i vi\u1ebft hay v\u00e0 h\u1eefu \u00edch? \u0110\u1eebng ng\u1ea1i Share v\u1edbi b\u1ea1n b\u00e8 v\u00e0 \u0111\u1ed3ng nghi\u1ec7p nh\u00e9.<\/strong><\/p>\n<p id=\"block-a1315aab-406f-48df-97fc-6b9584e6e134\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>V\u00e0 nhanh tay tham kh\u1ea3o\u00a0<a href=\"http:\/\/itviec.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">vi\u1ec7c l\u00e0m IT<\/a>\u00a0\u201cch\u1ea5t\u201d tr\u00ean ITviec<\/strong>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, vai tr\u00f2 c\u1ee7a IT Helpdesk v\u00e0 IT Support tr\u1edf n\u00ean v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec v\u00e0 t\u1ed1i \u01b0u h\u00f3a h\u1ec7 th\u1ed1ng th\u00f4ng tin c\u1ee7a doanh nghi\u1ec7p. Tuy nhi\u00ean, hai v\u1ecb tr\u00ed n\u00e0y kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o, v\u00ec sao l\u1ea1i c\u00f9ng [&hellip;]<\/p>\n","protected":false},"author":214,"featured_media":65850,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"categories":[94],"tags":[],"class_list":["post-65234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-su-nghiep-it"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Helpdesk v\u00e0 IT Support: L\u00e0m sao \u0111\u1ec3 ph\u00e2n bi\u1ec7t hai v\u1ecb tr\u00ed n\u00e0y? - ITviec Blog<\/title>\n<meta name=\"description\" content=\"C\u00f9ng ITviec t\u00ecm hi\u1ec3u s\u1ef1 kh\u00e1c bi\u1ec7t IT Helpdesk v\u00e0 IT Support, chi ti\u1ebft t\u1eebng v\u1ecb tr\u00ed \u0111\u1ec3 \u0111\u01b0a ra \u0111\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p r\u00f5 r\u00e0ng.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Helpdesk v\u00e0 IT Support: L\u00e0m sao \u0111\u1ec3 ph\u00e2n bi\u1ec7t hai v\u1ecb tr\u00ed n\u00e0y?\" \/>\n<meta property=\"og:description\" content=\"V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n kh\u00f4ng ng\u1eebng c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin, vai tr\u00f2 c\u1ee7a IT Helpdesk v\u00e0 IT Support tr\u1edf n\u00ean v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec v\u00e0 t\u1ed1i \u01b0u h\u00f3a\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itviec.com\/blog\/it-helpdesk-va-it-support\/\" \/>\n<meta property=\"og:site_name\" content=\"ITviec Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ITviec\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-01T08:44:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-12T07:02:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/03\/it-helpdesk-va-it-support-blog-thumbnail-vippro.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"3959\" \/>\n\t<meta property=\"og:image:height\" content=\"2084\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Hi\u1ebfu Phan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ITviec\" \/>\n<meta name=\"twitter:site\" content=\"@ITviec\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hi\u1ebfu Phan\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"13 ph\u00fat\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"IT Helpdesk v\u00e0 IT Support: L\u00e0m sao \u0111\u1ec3 ph\u00e2n bi\u1ec7t hai v\u1ecb tr\u00ed n\u00e0y? 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