{"id":64094,"date":"2024-03-11T22:19:32","date_gmt":"2024-03-11T15:19:32","guid":{"rendered":"https:\/\/itviec.com\/blog\/?p=64094"},"modified":"2025-01-13T15:11:09","modified_gmt":"2025-01-13T08:11:09","slug":"it-support-la-gi","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/it-support-la-gi\/","title":{"rendered":"Nh\u1eefng \u0111i\u1ec1u c\u1ea7n bi\u1ebft khi b\u1eaft \u0111\u1ea7u b\u01b0\u1edbc v\u00e0o v\u1ecb tr\u00ed IT Support"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/#IT_Support_la_gi\" >IT Support l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/#Nhung_kien_thuc_va_ky_nang_can_co_cho_vi_tri_IT_Support\" >Nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 cho v\u1ecb tr\u00ed IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/#Lo_trinh_hoc_tap_de_tro_thanh_IT_Support\" >L\u1ed9 tr\u00ecnh h\u1ecdc t\u1eadp \u0111\u1ec3 tr\u1edf th\u00e0nh IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/#Dinh_huong_nghe_nghiep_cho_IT_Support\" >\u0110\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p cho IT Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/#Muc_luong_va_co_hoi_nghe_nghiep_IT_Support_hien_tai_o_Viet_Nam\" >M\u1ee9c l\u01b0\u01a1ng v\u00e0 c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p IT Support hi\u1ec7n t\u1ea1i \u1edf Vi\u1ec7t Nam<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/#Cau_hoi_IT_Support_thuong_gap\" >C\u00e2u h\u1ecfi IT Support th\u01b0\u1eddng g\u1eb7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/#Tong_ket\" >T\u1ed5ng k\u1ebft<\/a><\/li><\/ul><\/nav><\/div>\n<p><b><i>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin nh\u01b0 hi\u1ec7n nay, h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u \u0111ang d\u1ea7n t\u00edch h\u1ee3p nhi\u1ec1u \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o vi\u1ec7c v\u1eadn h\u00e0nh doanh nghi\u1ec7p. V\u00ec th\u1ebf, v\u1ecb tr\u00ed IT Support n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t c\u00f4ng vi\u1ec7c \u201chot\u201d. T\u1eeb vi\u1ec7c qu\u1ea3n l\u00fd b\u1ea3o m\u1eadt cho \u0111\u1ebfn t\u00edch h\u1ee3p c\u00e1c c\u00f4ng ngh\u1ec7 m\u1edbi, IT Support \u0111\u00f3ng vai tr\u00f2 trung t\u00e2m trong vi\u1ec7c th\u00fac \u0111\u1ea9y s\u1ef1 ph\u00e1t tri\u1ec3n v\u00e0 hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c t\u1ed5 ch\u1ee9c v\u00e0 doanh nghi\u1ec7p.<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ecdc b\u00e0i vi\u1ebft n\u00e0y \u0111\u1ec3 bi\u1ebft \u0111\u01b0\u1ee3c:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Support l\u00e0 l\u00e0m g\u00ec?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Support c\u1ea7n h\u1ecdc nh\u1eefng g\u00ec?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IT Support l\u01b0\u01a1ng bao nhi\u00eau?\u00a0<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"IT_Support_la_gi\"><\/span><b>IT Support l\u00e0 g\u00ec?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">IT Support c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3u \u0111\u01a1n gi\u1ea3n l\u00e0 vi\u1ec7c cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 gi\u1ea3i ph\u00e1p \u0111\u1ec3 h\u1ed7 tr\u1ee3 v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn c\u00f4ng ngh\u1ec7 th\u00f4ng tin (hay IT &#8211; information technology). V\u00ec v\u1eady, t\u1ea7m quan tr\u1ecdng c\u1ee7a v\u1ecb tr\u00ed IT Support l\u00e0 r\u1ea5t l\u1edbn, \u0111\u1ec3 h\u1ec7 th\u1ed1ng th\u00f4ng tin trong doanh nghi\u1ec7p \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh tr\u01a1n tru.<\/span><\/p>\n<h3><strong>M\u00f4<\/strong><b> t\u1ea3 c\u00f4ng vi\u1ec7c IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 ph\u1ed5 bi\u1ebfn li\u00ean quan \u0111\u1ebfn IT Support:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ghi nh\u1eadt k\u00fd v\u00e0 x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e0i \u0111\u1eb7t v\u00e0 c\u1ea5u h\u00ecnh ph\u1ea7n c\u1ee9ng, ph\u1ea7n m\u1ec1m, h\u1ec7 th\u1ed1ng, m\u1ea1ng, m\u00e1y in v\u00e0 m\u00e1y qu\u00e9t<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u1eadp k\u1ebf ho\u1ea1ch v\u00e0 th\u1ef1c hi\u1ec7n n\u00e2ng c\u1ea5p b\u1ea3o tr\u00ec theo l\u1ecbch tr\u00ecnh<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp t\u00e0i kho\u1ea3n cho nh\u00e2n vi\u00ean v\u00e0 \u0111\u1ea3m b\u1ea3o quy tr\u00ecnh \u0111\u0103ng nh\u1eadp<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 m\u1eadt kh\u1ea9u<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Giao ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh b\u1ea3n ch\u1ea5t c\u1ee7a nh\u1eefng v\u1ea5n \u0111\u1ec1 h\u1ecd g\u1eb7p ph\u1ea3i<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110i\u1ec1u tra, ch\u1ea9n \u0111o\u00e1n v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c l\u1ed7i ph\u1ea7n m\u1ec1m, ph\u1ea7n c\u1ee9ng m\u00e1y t\u00ednh<\/span><\/li>\n<\/ul>\n<h3><b>C\u00e1c c\u1ea5p \u0111\u1ed9 IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT Support c\u00f3 5 c\u1ea5p \u0111\u1ed9 \u0111\u01b0\u1ee3c ph\u00e2n ra t\u1eeb Level 0 cho \u0111\u1ebfn Level 4 nh\u01b0 sau:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><\/td>\n<td><strong>\u0110\u1ecbnh ngh\u0129a<\/strong><\/td>\n<td><strong>Nhi\u1ec7m v\u1ee5<\/strong><\/td>\n<td><strong>Ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m<\/strong><\/td>\n<\/tr>\n<tr>\n<td><strong>Level 0<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">T\u1ef1 ph\u1ee5c v\u1ee5<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u1edfi \u0111\u1ed9ng l\u1ea1i m\u1eadt kh\u1ea9u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u1ed7i \u0111\u0103ng nh\u1eadp (kh\u00f4ng c\u1ea5p b\u00e1ch).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Y\u00eau c\u1ea7u mua ph\u1ea7n m\u1ec1m, ph\u1ea7n c\u1ee9ng.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">Ng\u01b0\u1eddi d\u00f9ng t\u1ef1 \u0111\u1ecdc FAQ, documentation li\u00ean quan, h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng,&#8230;<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Level 1<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Helpdesk &#8211; L\u00e0 \u0111i\u1ec3m ch\u1ea1m \u0111\u1ea7u ti\u00ean<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ghi nh\u1eadn m\u1ecdi y\u00eau c\u1ea7u, v\u1ea5n \u0111\u1ec1.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u1eed l\u00fd s\u1ef1 c\u1ed1 troubleshoot.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">IT Helpdesk\/ IT Support<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Level 2<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Technical support &#8211; H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd m\u1ecdi d\u1ef1 ph\u00f2ng v\u00e0 kh\u00f4i ph\u1ee5c d\u1eef li\u1ec7u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 c\u00e1c v\u1ea5n \u0111\u1ec1 backend.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">X\u1eed l\u00fd s\u1ef1 c\u1ed1 nghi\u00eam tr\u1ecdng.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">Chuy\u00ean gia IT Support<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Level 3<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Expert Support &#8211; H\u1ed7 tr\u1ee3 t\u1eeb chuy\u00ean gia<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cung c\u1ea5p ki\u1ebfn th\u1ee9c c\u00f3 li\u00ean quan.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00e1m s\u00e1t quy tr\u00ecnh x\u1eed l\u00fd.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">Chuy\u00ean gia thu\u1ed9c l\u0129nh v\u1ef1c c\u1ee7a s\u1ef1 c\u1ed1<\/span><\/td>\n<\/tr>\n<tr>\n<td><strong>Level 4<\/strong><\/td>\n<td><span style=\"font-weight: 400;\">Outside support &#8211; H\u1ed7 tr\u1ee3 t\u1eeb d\u1ecbch v\u1ee5<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cung c\u1ea5p quy tr\u00ecnh x\u1eed l\u00fd cho nh\u1eefng s\u1ef1 c\u1ed1 ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft t\u1eeb d\u1ecbch v\u1ee5 b\u00ean ngo\u00e0i.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">D\u1ecbch v\u1ee5 IT Support t\u1eeb b\u00ean ngo\u00e0i<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><b> \u0110\u1eb7c th\u00f9 c\u1ee7a ngh\u1ec1 IT Support<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>H\u1ecdc h\u1ecfi v\u00e0 thay \u0111\u1ed5i li\u00ean t\u1ee5c:<\/strong> \u0110\u00e2y l\u00e0 t\u00ednh \u0111\u1eb7c th\u00f9 chung c\u1ee7a c\u1ea3 ng\u00e0nh IT. V\u00ec c\u00f4ng ngh\u1ec7 lu\u00f4n ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ed5i m\u1edbi m\u1ed7i ng\u00e0y, n\u00ean ng\u01b0\u1eddi l\u00e0m IT Support c\u0169ng ph\u1ea3i h\u1ecdc h\u1ecfi v\u00e0 \u0111\u1ed5i m\u1edbi b\u1ea3n th\u00e2n li\u00ean t\u1ee5c \u0111\u1ec3 c\u00f3 th\u1ec3 b\u1eaft k\u1ecbp v\u1edbi nh\u1eefng t\u00ednh n\u0103ng c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn nh\u1ea5t, \u0111\u1eb7c bi\u1ec7t\u00a0l\u00e0 khi \u0111\u00e3 c\u00f3 s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a AI trong h\u1ec7 sinh th\u00e1i IT Support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Kh\u00f4ng ch\u1ec9 t\u01b0\u01a1ng t\u00e1c v\u1edbi m\u00e1y m\u00f3c m\u00e0 ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi con ng\u01b0\u1eddi r\u1ea5t nhi\u1ec1u:<\/strong> \u0110\u00fang l\u00e0 l\u00e0m IT s\u1ebd ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi m\u00e1y m\u00f3c l\u00e0 ch\u00ednh, nh\u01b0ng \u0111\u1ed1i v\u1edbi IT Support, con ng\u01b0\u1eddi c\u0169ng l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng ph\u1ea3i l\u00e0m vi\u1ec7c chung nhi\u1ec1u v\u00e0 quan tr\u1ecdng kh\u00f4ng k\u00e9m. N\u00ean \u0111\u1ec3 thu\u1eadn l\u1ee3i cho c\u00f4ng vi\u1ec7c, b\u1ea1n n\u00ean ph\u00e1t tri\u1ec3n th\u00eam nh\u1eefng k\u1ef9 n\u0103ng \u1ee9ng x\u1eed v\u00e0 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u00c1p l\u1ef1c v\u1ec1 th\u1eddi gian:<\/strong> B\u1ea5t k\u1ec3 khi n\u00e0o h\u1ec7 th\u1ed1ng hay ng\u01b0\u1eddi d\u00f9ng c\u00f3 l\u1ed7i c\u1ea7n h\u1ed7 tr\u1ee3, kh\u00f4ng c\u1ea7n bi\u1ebft l\u00e0 trong tu\u1ea7n hay cu\u1ed1i tu\u1ea7n, b\u1ea1n ph\u1ea3i c\u00f3 m\u1eb7t \u0111\u1ec3 x\u1eed l\u00fd \u0111\u1ec3 tr\u00e1nh nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng hay x\u1ea3y \u0111\u1ebfn. V\u00e0 m\u1ed7i l\u1ea7n nh\u01b0 v\u1eady, b\u1ea1n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u ph\u1ea3i x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 trong th\u1eddi gian ng\u1eafn v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 h\u1ea1n ch\u1ebf nh\u1eefng r\u1ee7i ro.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>B\u1ea3o m\u1eadt v\u00e0 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh:<\/strong> Tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh, ch\u00ednh s\u00e1ch n\u1ed9i b\u1ed9 v\u1ec1 b\u1ea3o m\u1eadt c\u1ee7a doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c. \u0110\u1ed3ng th\u1eddi, b\u1ea1n ph\u1ea3i \u0111\u1ea3m b\u1ea3o \u0111\u01b0\u1ee3c r\u1eb1ng d\u1eef li\u1ec7u v\u00e0 h\u1ec7 th\u1ed1ng th\u00f4ng tin lu\u00f4n trong t\u00ecnh tr\u1ea1ng b\u1ea3o m\u1eadt t\u1ed1t nh\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u0110a d\u1ea1ng c\u00f4ng ngh\u1ec7:<\/strong> Kh\u00f4ng ch\u1ec9 l\u00e0m vi\u1ec7c v\u1edbi v\u1edbi m\u00e1y t\u00ednh c\u00e1 nh\u00e2n nh\u1ecf l\u1ebb, IT Support \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u ph\u1ea3i x\u1eed l\u00fd \u0111\u01b0\u1ee3c c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 \u1edf nhi\u1ec1u thi\u1ebft b\u1ecb, v\u1edbi nhi\u1ec1u n\u1ec1n t\u1ea3ng v\u00e0 h\u1ec7 th\u1ed1ng kh\u00e1c nhau, v\u1edbi \u0111\u1ed9 ph\u1ee9c t\u1ea1p v\u00e0 quy m\u00f4 kh\u00e1c nhau.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Nhung_kien_thuc_va_ky_nang_can_co_cho_vi_tri_IT_Support\"><\/span><b> Nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 cho v\u1ecb tr\u00ed IT Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u1ede m\u1ecdi ng\u00e0nh ngh\u1ec1, s\u1ebd lu\u00f4n c\u00f3 nh\u1eefng y\u00eau c\u1ea7u nh\u1ea5t \u0111\u1ecbnh cho m\u1ed7i v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c v\u00e0 IT Support c\u0169ng kh\u00f4ng ph\u1ea3i l\u00e0 ngo\u1ea1i l\u1ec7. H\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng n\u00e0o s\u1ebd ph\u00f9 h\u1ee3p cho v\u1ecb tr\u00ed IT Support.<\/span><\/p>\n<h3><b>Nh\u1eefng ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n IT Support c\u1ea7n c\u00f3<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean thu\u1ed9c b\u1ed9 ph\u1eadn IT, nh\u1eefng ki\u1ebfn th\u1ee9c n\u1ec1n c\u01a1 b\u1ea3n v\u1ec1 c\u00f4ng ngh\u1ec7 th\u00f4ng tin b\u1ea1n s\u1ebd lu\u00f4n c\u1ea7n n\u1eafm v\u1eefng:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>H\u1ec7 \u0111i\u1ec1u h\u00e0nh:<\/b><span style=\"font-weight: 400;\"> N\u1eafm v\u1eefng c\u00e1c ki\u1ebfn th\u1ee9c n\u1ec1n v\u1ec1 c\u00e1c h\u1ec7 \u0111i\u1ec1u h\u00e0nh ph\u1ed5 bi\u1ebfn hi\u1ec7n nay (Windows, <a href=\"https:\/\/itviec.com\/blog\/linux\/\" target=\"_blank\" rel=\"noopener\">Linux<\/a>, macOS) c\u0169ng nh\u01b0 c\u00e1ch v\u1eadn \u0111\u1ed9ng, c\u00e0i \u0111\u1eb7t v\u00e0 x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 ph\u1ed5 bi\u1ebfn tr\u00ean c\u00e1c h\u1ec7 \u0111i\u1ec1u h\u00e0nh n\u00e0y.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u1ea1ng m\u00e1y t\u00ednh:<\/b><span style=\"font-weight: 400;\"> Bi\u1ebft c\u00e1ch thi\u1ebft l\u1eadp m\u1ea1ng c\u0169ng nh\u01b0 hi\u1ec3u bi\u1ebft v\u1ec1 IP, DNS, subnetting c\u00f9ng nh\u1eefng kh\u00e1i ni\u1ec7m c\u01a1 b\u1ea3n kh\u00e1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m:<\/b><span style=\"font-weight: 400;\"> Hi\u1ec3u bi\u1ebft s\u01a1 b\u1ed9 v\u1ec1 ph\u1ea7n m\u1ec1m v\u00e0 ph\u1ea7n c\u1ee9ng c\u1ee7a m\u00e1y t\u00ednh v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd l\u1ed7i c\u00e1c ph\u1ea7n m\u1ec1m m\u00e1y t\u00ednh khi g\u1eb7p s\u1ef1 c\u1ed1.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>B\u1ea3o m\u1eadt th\u00f4ng tin:<\/b><span style=\"font-weight: 400;\"> \u0110\u00e2y l\u00e0 ki\u1ebfn th\u1ee9c t\u1ed1i c\u01a1 b\u1ea3n m\u00e0 m\u1ecdi nh\u00e2n vi\u00ean IT \u0111\u1ec1u ph\u1ea3i bi\u1ebft. N\u1eafm r\u00f5 nh\u1eefng ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 b\u1ea3o m\u1eadt th\u00f4ng tin c\u0169ng nh\u01b0 thi\u1ebft l\u1eadp b\u1ea3o m\u1eadt l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft.<\/span><\/li>\n<\/ul>\n<h3><b>Nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m IT Support c\u1ea7n c\u00f3<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i nh\u1eefng ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n, nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m sau s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao xuy\u00ean su\u1ed1t qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c t\u1ea1i doanh nghi\u1ec7p nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>K\u1ef9 n\u0103ng giao ti\u1ebfp:<\/b><span style=\"font-weight: 400;\"> Kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i \u0111\u1ec3 t\u00ecm ra v\u1ea5n \u0111\u1ec1 ng\u01b0\u1eddi d\u00f9ng g\u1eb7p ph\u1ea3i v\u00e0 gi\u1ea3i quy\u1ebft n\u00f3 l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1:<\/b><span style=\"font-weight: 400;\"> Khi x\u1ea3y ra c\u00e1c t\u00ecnh hu\u1ed1ng li\u00ean quan \u0111\u1ebfn h\u1ec7 th\u1ed1ng hay b\u1ea3o m\u1eadt, IT Support ph\u1ea3i l\u00e0 ng\u01b0\u1eddi nh\u1eadn bi\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3, ph\u00f2ng tr\u00e1nh nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng hay x\u1ea3y ra.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u01b0 duy logic:<\/b><span style=\"font-weight: 400;\"> T\u01b0 duy t\u1ed1t s\u1ebd gi\u00fap ng\u01b0\u1eddi l\u00e0m IT Support \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n cho nh\u1eefng t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd ho\u1eb7c ch\u01b0a c\u00f3 s\u1eb5n c\u00e1ch x\u1eed l\u00fd.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng v\u00e0 thay \u0111\u1ed5i khi c\u1ea7n thi\u1ebft:<\/b><span style=\"font-weight: 400;\"> C\u00f4ng ngh\u1ec7 lu\u00f4n thay \u0111\u1ed5i m\u1ed7i ng\u00e0y. M\u1ed9t ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi v\u00e0 th\u00edch \u1ee9ng nhanh ch\u00f3ng s\u1ebd c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u01b0a ra nh\u1eefng thay \u0111\u1ed5i sao cho ph\u00f9 h\u1ee3p v\u1edbi th\u1eddi th\u1ebf, c\u0169ng nh\u01b0 \u0111\u1ec1 xu\u1ea5t nh\u1eefng ph\u01b0\u01a1ng \u00e1n c\u00f4ng ngh\u1ec7 th\u00f4ng tin m\u1edbi v\u00e0 h\u1ee3p l\u00fd cho doanh nghi\u1ec7p c\u1eadp nh\u1eadt.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Lo_trinh_hoc_tap_de_tro_thanh_IT_Support\"><\/span><b>L\u1ed9 tr\u00ecnh h\u1ecdc t\u1eadp \u0111\u1ec3 tr\u1edf th\u00e0nh IT Support<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b> Ki\u1ebfn th\u1ee9c IT Support c\u01a1 b\u1ea3n b\u1eaft bu\u1ed9c ph\u1ea3i v\u1eefng<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tr\u01b0\u1edbc ti\u00ean, \u0111\u1ec3 tr\u1edf th\u00e0nh IT Support, b\u1ea1n ph\u1ea3i bi\u1ebft nh\u1eefng ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n nh\u1ea5t v\u1ec1 c\u00f4ng ngh\u1ec7 th\u00f4ng tin, nh\u01b0 l\u00e0 <\/span><b>ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m<\/b><span style=\"font-weight: 400;\">. M\u1ed9t khi n\u1ec1n m\u00f3ng \u0111\u00e3 v\u1eefng ch\u1eafc, ti\u1ebfp \u0111\u1ebfn b\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u v\u00e0 h\u1ecdc v\u1ec1 c\u00e1c <\/span><b>h\u1ec7 \u0111i\u1ec1u h\u00e0nh<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u1ea1ng m\u00e1y t\u00ednh<\/b><span style=\"font-weight: 400;\"> l\u00e0 ki\u1ebfn th\u1ee9c ti\u1ebfp theo b\u1ea1n n\u00ean h\u1ecdc tr\u00ean con \u0111\u01b0\u1eddng tr\u1edf th\u00e0nh m\u1ed9t IT Support.<\/span><\/li>\n<\/ul>\n<h3><b> Ki\u1ebfn th\u1ee9c IT Support n\u00e2ng cao<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ti\u1ebfp theo, nh\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 <\/span><b>qu\u1ea3n l\u00fd c\u01a1 s\u1edf d\u1eef li\u1ec7u<\/b><span style=\"font-weight: 400;\">, <\/span><b>b\u1ea3o m\u1eadt th\u00f4ng tin<\/b><span style=\"font-weight: 400;\"> s\u1ebd gi\u00fap b\u1ea1n tr\u1edf th\u00e0nh m\u1ed9t IT Support th\u00e0nh c\u00f4ng v\u00e0 c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn s\u1ef1 nghi\u1ec7p.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, trong th\u1eddi \u0111\u1ea1i hi\u1ec7n nay, vai tr\u00f2 c\u1ee7a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) trong cu\u1ed9c c\u00e1ch m\u1ea1ng IT Support \u0111\u00e3 tr\u1edf n\u00ean r\u00f5 r\u00e0ng h\u01a1n bao gi\u1edd h\u1ebft. C\u1ee5 th\u1ec3, AI gi\u00fap IT Support:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng h\u00f3a<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1eb5n s\u00e0ng 24\/7<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u1ef1 \u0111o\u00e1n v\u00e0 ph\u00e2n t\u00edch d\u1ef1 \u0111o\u00e1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">N\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ebft h\u1ee3p AI v\u00e0o An ninh m\u1ea1ng<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ch\u00ednh v\u00ec th\u1ebf, \u0111\u1ec3 th\u00edch \u1ee9ng v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y, IT Support c\u1ea7n h\u1ecdc th\u00eam c\u00e1c k\u1ef9 n\u0103ng n\u00e2ng cao:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n h\u1ec7 th\u1ed1ng ticket t\u1ef1 \u0111\u1ed9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c1p d\u1ee5ng chatbots \u0111\u1ec3 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Thi\u1ebft l\u1eadp l\u1ecbch b\u1ea3o tr\u00ec ch\u1ee7 \u0111\u1ed9ng d\u1ef1a tr\u00ean d\u1ef1 \u0111o\u00e1n AI cho c\u00e1c l\u1ed7i ph\u1ea7n c\u1ee9ng ti\u1ec1m \u1ea9n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u00e1nh gi\u00e1 c\u00e1c ph\u00e2n t\u00edch c\u1ee7a AI m\u1ed9t c\u00e1ch kh\u00e1ch quan.<\/span><\/li>\n<\/ul>\n<h3><b> Ki\u1ebfn th\u1ee9c quy tr\u00ecnh qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng ki\u1ebfn th\u1ee9c k\u1ec3 tr\u00ean c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n hi\u1ec3u th\u00eam v\u1ec1 vi\u1ec7c x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1, nh\u01b0ng \u0111\u1ec3 n\u1eafm r\u00f5 quy tr\u00ecnh ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c di\u1ec5n ra nh\u01b0 th\u1ebf n\u00e0o, b\u1ea1n c\u1ea7n h\u1ecdc th\u00eam v\u1ec1 <\/span><b>Information Technology Infrastructure Library<\/b><span style=\"font-weight: 400;\"> (ITIL) &#8211; Th\u01b0 vi\u1ec7n C\u01a1 s\u1edf H\u1ea1 t\u1ea7ng C\u00f4ng ngh\u1ec7 Th\u00f4ng tin.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ITIL l\u00e0 t\u1eadp h\u1ee3p c\u00e1c ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c h\u00e0nh t\u1ed1t nh\u1ea5t v\u1ec1 qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 IT (IT Service Management &#8211; ITSM) \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn tr\u00ean to\u00e0n c\u1ea7u, bao g\u1ed3m t\u1eadp h\u1ee3p c\u00e1c quy tr\u00ecnh thu\u1ed9c m\u1ed9t ph\u1ea7n c\u1ee7a h\u1ec7 sinh th\u00e1i IT Support nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ec7 th\u1ed1ng ticket<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u01a1 s\u1edf ki\u1ebfn th\u1ee9c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd t\u00e0i s\u1ea3n IT<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng h\u00f3a<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd s\u1ef1 c\u1ed1<\/span><\/li>\n<\/ul>\n<h3><b> G\u1ee3i \u00fd 3 kh\u00f3a h\u1ecdc tr\u1ef1c tuy\u1ebfn d\u00e0nh cho IT Support, IT Helpdesk v\u00e0 Customer Service<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Sau \u0111\u00e2y l\u00e0 g\u1ee3i \u00fd top 3 kh\u00f3a h\u1ecdc IT Support, IT Helpdesk v\u00e0 Customer Service (D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng) n\u1ed5i b\u1eadt n\u0103m 2025 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u ngay h\u00f4m nay:<\/span><\/p>\n<p><b><\/b><strong>1.<\/strong>\u00a0<a href=\"https:\/\/www.coursera.org\/professional-certificates\/google-it-support?irclickid=3PzTjEQ6zxyPUSA3ocUgoyfcUkH3S%3AwkXTPB1E0&amp;irgwc=1&amp;utm_medium=partners&amp;utm_source=impact&amp;utm_campaign=3311133&amp;utm_content=b2c\" target=\"_blank\" rel=\"noopener\"><b>Google IT Support Professional Certificate (Coursera)<\/b><\/a><b>:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh kh\u00f3a h\u1ecdc n\u00e0y trong 6 th\u00e1ng, v\u1edbi ch\u1ec9 5 ti\u1ebfng m\u1ed7i tu\u1ea7n. N\u1ed9i dung kh\u00f3a h\u1ecdc bao g\u1ed3m c\u00e1c kh\u00e1i ni\u1ec7m c\u01a1 b\u1ea3n v\u1ec1 IT Support nh\u01b0 m\u1ea1ng, h\u1ec7 \u0111i\u1ec1u h\u00e0nh, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, x\u1eed l\u00fd s\u1ef1 c\u1ed1, qu\u1ea3n tr\u1ecb h\u1ec7 th\u1ed1ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a, b\u1ea3o m\u1eadt m\u1ea1ng, v.v.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sau khi ho\u00e0n th\u00e0nh kh\u00f3a h\u1ecdc, b\u1ea1n c\u00f3 th\u1ec3 thi l\u1ea5y ch\u1ee9ng ch\u1ec9 CompTIA A+ v\u00e0 s\u1edf h\u1eefu c\u00f9ng l\u00fac c\u1ea3 hai ch\u1ee9ng ch\u1ec9 t\u1eeb CompTIA v\u00e0 Google.<\/span><\/p>\n<p><strong>2.<\/strong> <a href=\"https:\/\/www.udemy.com\/course\/help-desk\/?%3Futm_source=aff-campaign&amp;utm_medium=udemyads&amp;LSNPUBID=PqGoi0DnEyQ&amp;ranMID=47900&amp;ranEAID=PqGoi0DnEyQ&amp;ranSiteID=PqGoi0DnEyQ-g8kqjguM6YPmhUcpz3LpPA&amp;couponCode=2021PM25\" target=\"_blank\" rel=\"noopener\"><b>IT Help Desk Professional (Udemy)<\/b><\/a><b>:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Kh\u00f3a h\u1ecdc \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf b\u1edfi Paul Hill v\u00e0 Omar Dabbas &#8211; hai chuy\u00ean gia IT v\u1edbi t\u1ed5ng h\u01a1n 20 n\u0103m kinh nghi\u1ec7m th\u1ef1c t\u1ebf, s\u1ebd ph\u00f9 h\u1ee3p v\u1edbi ng\u01b0\u1eddi m\u1edbi b\u1eaft \u0111\u1ea7u. Kh\u00f3a \u0111\u00e0o t\u1ea1o IT Support n\u00e0y bao g\u1ed3m 6 ph\u1ea7n:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ea7n 1: C\u00e0i \u0111\u1eb7t h\u1ec7 \u0111i\u1ec1u h\u00e0nh nh\u01b0 Windows tr\u00ean m\u00e1y.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ea7n 2: M\u1ea1ng, bao g\u1ed3m kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 li\u00ean quan \u0111\u1ebfn m\u1ea1ng v\u00e0 n\u1eafm v\u1eefng c\u00e1c l\u1ec7nh h\u1eefu \u00edch v\u00e0 c\u1ea7n thi\u1ebft nh\u1ea5t trong CMD \u0111\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 k\u1ebft n\u1ed1i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ea7n 3: Ph\u1ea7n c\u1ee9ng v\u00e0 ch\u1ee7 y\u1ebfu l\u00e0 m\u00e1y in; ph\u00e2n lo\u1ea1i, thu\u1eadt ng\u1eef, c\u00e0i \u0111\u1eb7t tr\u00ecnh \u0111i\u1ec1u khi\u1ec3n, v.v.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ea7n 4: C\u00e1ch qu\u1ea3n l\u00fd ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ea7n 5: C\u00e1c c\u00f4ng c\u1ee5 v\u00e0 trang web s\u1ebd gi\u00fap ho\u00e0n th\u00e0nh m\u1ed9t s\u1ed1 nhi\u1ec7m v\u1ee5 nhanh h\u01a1n, d\u1ec5 d\u00e0ng h\u01a1n v\u00e0 chuy\u00ean nghi\u1ec7p h\u01a1n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ph\u1ea7n 6: Ph\u1ea7n c\u1ee9ng v\u00e0 tr\u00ecnh b\u00e0y c\u00e1ch PC ho\u1ea1t \u0111\u1ed9ng, c\u00f3 nh\u1eefng b\u1ed9 ph\u1eadn n\u00e0o, kh\u00e1m ph\u00e1 m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 c\u01a1 b\u1ea3n v\u1ec1 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 v\u00e0 n\u00e2ng c\u1ea5p ph\u1ea7n c\u1ee9ng.<\/span><\/li>\n<\/ul>\n<p><b> <\/b><strong>3. <\/strong><a href=\"https:\/\/www.coursera.org\/professional-certificates\/ibm-technical-support\/?action=enroll&amp;utm_campaign=TrainingBlog&amp;utm_medium=institutions&amp;utm_source=IBM\" target=\"_blank\" rel=\"noopener\"><b>IBM IT Support Professional Certificate (Coursera)<\/b><\/a><b>:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Trong kh\u00f3a h\u1ecdc n\u00e0y, h\u1ecdc vi\u00ean s\u1ebd c\u00f3 c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac to\u00e0n di\u1ec7n v\u1edbi c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n v\u1ec1 IT nh\u01b0 k\u1ef9 n\u0103ng ph\u1ea7n c\u1ee9ng v\u00e0 ph\u1ea7n m\u1ec1m, m\u1ea1ng m\u00e1y t\u00ednh, an ninh m\u1ea1ng v\u00e0 k\u1ef9 n\u0103ng \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y c\u0169ng nh\u01b0 c\u01a1 h\u1ed9i th\u1ef1c h\u00e0nh kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 v\u00e0 k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c demo v\u00e0 c\u00e1c b\u00e0i t\u1eadp t\u01b0\u01a1ng t\u00e1c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u1ea1n c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh kh\u00f3a h\u1ecdc trong v\u00f2ng 3 th\u00e1ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sau khi ho\u00e0n th\u00e0nh kh\u00f3a h\u1ecdc, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c ch\u1ee9ng ch\u1ec9 chuy\u00ean m\u00f4n t\u1eeb Coursera \u0111\u1ec3 th\u1ec3 hi\u1ec7n th\u00e0nh t\u00edch c\u1ee7a b\u1ea1n c\u0169ng nh\u01b0 Huy hi\u1ec7u IBM Digital Badge \u0111\u1ec3 gi\u00fap h\u1ed3 s\u01a1 v\u00e0 s\u01a1 y\u1ebfu l\u00fd l\u1ecbch c\u1ee7a b\u1ea1n tr\u1edf n\u00ean n\u1ed5i b\u1eadt.<\/span><\/p>\n<h3><b> C\u00e1c b\u1eb1ng c\u1ea5p, ch\u1ee9ng ch\u1ec9 c\u1ea7n thi\u1ebft \u0111\u1ed1i v\u1edbi IT Support<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i b\u1eb1ng C\u1eed nh\u00e2n C\u00f4ng ngh\u1ec7 th\u00f4ng tin ho\u1eb7c b\u1eb1ng \u0110\u1ea1i h\u1ecdc chuy\u00ean ng\u00e0nh li\u00ean quan, m\u1ed9t s\u1ed1 b\u1eb1ng c\u1ea5p, ch\u1ee9ng ch\u1ec9 c\u1ea7n thi\u1ebft v\u00e0 ph\u1ed5 bi\u1ebfn cho m\u1ed9t nh\u00e2n vi\u00ean IT Support n\u00ean c\u00f3, nh\u01b0 l\u00e0:<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.comptia.org\/certifications\/a\" target=\"_blank\" rel=\"noopener\"><b>Ch\u1ee9ng ch\u1ec9 CompTIA A+<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Ch\u1ee9ng ch\u1ec9 n\u00e0y th\u1ec3 hi\u1ec7n b\u1ea1n c\u00f3 nh\u1eefng ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 ph\u1ea7n m\u1ec1m v\u00e0 ph\u1ea7n c\u1ee9ng m\u00e1y t\u00ednh, c\u0169ng nh\u01b0 kh\u1ea3 n\u0103ng c\u00e0i \u0111\u1eb7t v\u00e0 s\u1eeda ch\u1eefa c\u00e1c l\u1ed7i h\u1ec7 th\u1ed1ng c\u01a1 b\u1ea3n.<\/span><\/li>\n<li><a href=\"https:\/\/www.comptia.org\/certifications\/network\" target=\"_blank\" rel=\"noopener\"><b>Ch\u1ee9ng ch\u1ec9 CompTIA Network+<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Ch\u1ee9ng ch\u1ec9 n\u00e0y ch\u1ee9ng minh b\u1ea1n c\u00f3 nh\u1eefng ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 m\u1ea1ng m\u00e1y t\u00ednh (bao g\u1ed3m c\u1ea5u h\u00ecnh v\u00e0 qu\u1ea3n tr\u1ecb m\u1ea1ng) v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng x\u1eed l\u00fd nh\u1eefng l\u1ed7i m\u1ea1ng th\u00f4ng th\u01b0\u1eddng.<\/span><\/li>\n<li><a href=\"https:\/\/www.comptia.org\/certifications\/security\" target=\"_blank\" rel=\"noopener\"><b>Ch\u1ee9ng ch\u1ec9 CompTIA Security+<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Ch\u1ee9ng ch\u1ec9 n\u00e0y cho th\u1ea5y b\u1ea1n s\u1edf h\u1eefu nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng c\u01a1 b\u1ea3n v\u1ec1 b\u1ea3o m\u1eadt th\u00f4ng tin, b\u1ea3o m\u1eadt h\u1ec7 th\u1ed1ng v\u00e0 d\u1eef li\u1ec7u.<\/span><\/li>\n<li><a href=\"https:\/\/www.coursera.org\/articles\/itil-certification\" target=\"_blank\" rel=\"noopener\"><b>Ch\u1ee9ng ch\u1ec9 ITIL Foundation<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> Ch\u1ee9ng ch\u1ec9 n\u00e0y gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1ch t\u1ed5 ch\u1ee9c v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 IT Support m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 th\u00f4ng qua vi\u1ec7c b\u1ed5 sung ki\u1ebfn th\u1ee9c v\u1ec1 c\u00e1c quy tr\u00ecnh v\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 th\u00f4ng tin.<\/span><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/www.coursera.org\/articles\/cissp?utm_medium=sem&amp;utm_source=gg&amp;utm_campaign=B2C_APAC_IBM_Data_Science_FTCOF_Professional_Certificate_ArtE_PMax&amp;campaignid=20896738298&amp;adgroupid=&amp;device=c&amp;keyword=&amp;matchtype=&amp;network=x&amp;devicemodel=&amp;adposition=&amp;creativeid=&amp;hide_mobile_promo&amp;gad_source=1&amp;gclid=Cj0KCQiA84CvBhCaARIsAMkAvkJ3LIjaiPDUPPO5eMnQjqHVI4yfAqaRjPopsV3hTfL3MavfPO5EHCUaAg3MEALw_wcB\" target=\"_blank\" rel=\"noopener\"><b>Ch\u1ee9ng ch\u1ec9 Certified Information Systems Security Professional (CISSP)<\/b><\/a><b>:<\/b><span style=\"font-weight: 400;\"> \u0110\u01b0\u1ee3c c\u1ea5p b\u1edfi Hi\u1ec7p h\u1ed9i ch\u1ee9ng nh\u1eadn b\u1ea3o m\u1eadt h\u1ec7 th\u1ed1ng th\u00f4ng tin qu\u1ed1c t\u1ebf, <\/span><a href=\"https:\/\/www.isc2.org\/Certifications\/CISSP\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CISSP<\/span><\/a><span style=\"font-weight: 400;\"> l\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ee9ng ch\u1ec9 an ninh m\u1ea1ng uy t\u00edn nh\u1ea5t. Ch\u1ee9ng ch\u1ec9 CISSP li\u00ean quan \u0111\u1ebfn c\u00e1c l\u0129nh v\u1ef1c quan tr\u1ecdng, bao g\u1ed3m qu\u1ea3n l\u00fd b\u1ea3o m\u1eadt v\u00e0 r\u1ee7i ro, qu\u1ea3n l\u00fd danh t\u00ednh v\u00e0 quy\u1ec1n truy c\u1eadp, ho\u1ea1t \u0111\u1ed9ng b\u1ea3o m\u1eadt v\u00e0 b\u1ea3o m\u1eadt ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m. CISSP h\u1eefu \u00edch n\u1ebfu b\u1ea1n mu\u1ed1n \u201cl\u00ean ch\u1ee9c&#8221; th\u00e0nh m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd an ninh m\u1ea1ng c\u1ea5p cao, IT Service Manager v\u00e0 chuy\u00ean gia IT Support.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Dinh_huong_nghe_nghiep_cho_IT_Support\"><\/span><strong>\u0110\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p cho IT Support<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IT Support \u0111\u01b0\u1ee3c xem l\u00e0 b\u01b0\u1edbc \u0111\u1ec7m c\u01a1 b\u1ea3n c\u1ee7a ng\u01b0\u1eddi h\u1ecdc IT. T\u1eeb v\u1ecb tr\u00ed n\u00e0y, c\u00e1c chuy\u00ean gia c\u00f4ng ngh\u1ec7 th\u00f4ng tin c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn h\u1ecdc t\u1eadp v\u00e0 ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n l\u00ean nh\u1eefng v\u1ecb tr\u00ed cao h\u01a1n \u0111i k\u00e8m v\u1edbi nhi\u1ec1u y\u00eau c\u1ea7u \u0111\u1eb7c th\u00f9 h\u01a1n.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111\u1ecbnh h\u01b0\u1edbng ngh\u1ec1 nghi\u1ec7p m\u00e0 IT Support c\u00f3 th\u1ec3 theo \u0111u\u1ed5i trong t\u01b0\u01a1ng lai:<\/p>\n<h3><strong>Nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt (Technical Support)<\/strong><\/h3>\n<p>C\u00e1c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt kh\u00f4ng ch\u1ec9 c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u1ec1 c\u00f4ng ngh\u1ec7, m\u00e0 ph\u1ea3i v\u1eeba c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp v\u00e0 x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 nhanh nh\u1ea1y v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<p>\u1ede m\u1ee9c \u0111\u1ed9 kh\u1edfi \u0111i\u1ec3m, c\u00e1c c\u00f4ng vi\u1ec7c ch\u1ee7 y\u1ebfu c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt s\u1ebd xoay quanh c\u00e1c vi\u1ec7c kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, kh\u00f4i ph\u1ee5c h\u1ec7 th\u1ed1ng khi x\u1ea3y ra l\u1ed7i b\u1ea3o m\u1eadt, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 tri\u1ec3n khai c\u00e1c gi\u1ea3i ph\u00e1p chuy\u00ean m\u00f4n g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng n\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng n\u1ec1n t\u1ea3ng v\u1eefng m\u1ea1nh.<\/p>\n<h3><strong>An ninh m\u1ea1ng (Cyber Security)<\/strong><\/h3>\n<p>An ninh m\u1ea1ng l\u00e0 m\u1ed9t ph\u1ea7n thi\u1ebft y\u1ebfu trong c\u00f4ng cu\u1ed9c b\u1ea3o v\u1ec7 h\u1ec7 th\u1ed1ng th\u00f4ng tin d\u1eef li\u1ec7u kh\u1ecfi nh\u1eefng \u0111e d\u1ecda tr\u1ef1c tuy\u1ebfn, n\u00ean \u0111\u00e2y l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c h\u1ebft s\u1ee9c quan tr\u1ecdng v\u00e0 \u0111\u1ec1 cao t\u00ednh b\u1ea3o m\u1eadt c\u0169ng nh\u01b0 chuy\u00ean m\u00f4n.<\/p>\n<p>Ngo\u00e0i vi\u1ec7c \u0111\u1ea3m b\u1ea3o an to\u00e0n cho ng\u01b0\u1eddi d\u00f9ng v\u00e0 h\u1ec7 th\u1ed1ng, c\u00e1c nh\u00e2n vi\u00ean an ninh m\u1ea1ng c\u00f2n ph\u1ea3i th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 v\u00e0 d\u1ef1 \u0111o\u00e1n xem \u0111\u00e2u l\u00e0 n\u01a1i c\u00f3 kh\u1ea3 n\u0103ng d\u1ec5 b\u1ecb x\u00e2m nh\u1eadp v\u00e0 \u0111\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng \u00e1n ph\u00f2ng b\u1ecb h\u1ee3p l\u00fd.<\/p>\n<h3><strong>Qu\u1ea3n tr\u1ecb m\u1ea1ng v\u00e0 h\u1ec7 th\u1ed1ng (Network &amp; Systems Management)<\/strong><\/h3>\n<p>Ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n tr\u1ecb m\u1ea1ng v\u00e0 h\u1ec7 th\u1ed1ng c\u00f3 nhi\u1ec7m v\u1ee5 \u0111\u1ea3m b\u1ea3o h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c v\u1eadn h\u00e0nh tr\u01a1n tru, t\u1eeb c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh cho \u0111\u1ebfn h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u1ed5ng c\u1ee7a to\u00e0n th\u1ec3 c\u00f4ng ty.<\/p>\n<p>Tr\u01b0\u1eddng h\u1ee3p ph\u00e1t hi\u1ec7n l\u1ed7i, ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb s\u1ebd b\u00e1o c\u00e1o l\u1ea1i v\u1edbi b\u1ed9 ph\u1eadn chuy\u00ean m\u00f4n v\u00e0 ph\u1ed1i h\u1ee3p kh\u1eafc ph\u1ee5c, x\u1eed l\u00fd l\u1ed7i m\u1ed9t c\u00e1ch an to\u00e0n v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n<h3><strong>Ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m (Software Development)<\/strong><\/h3>\n<p>V\u1edbi n\u1ec1n t\u1ea3ng ki\u1ebfn th\u1ee9c s\u1eb5n c\u00f3 v\u1ec1 c\u1ed1t l\u00f5i h\u1ec7 th\u1ed1ng, hay s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ea5u h\u00ecnh c\u1ee7a th\u1ebf h\u1ec7 ph\u1ea7n m\u1ec1m ti\u1ebfp theo, t\u1eeb c\u00e1ch ch\u00fang \u0111\u01b0\u1ee3c t\u1ea1o ra cho \u0111\u1ebfn c\u00e1ch v\u1eadn h\u00e0nh, c\u00e1c IT Support s\u1ebd r\u1ea5t ph\u00f9 h\u1ee3p \u0111\u1ec3 ph\u00e1t tri\u1ec3n trog l\u0129nh v\u1ef1c ph\u00e1t tri\u1ec3n ph\u1ea7n m\u1ec1m.<\/p>\n<h3><strong>Qu\u1ea3n tr\u1ecb n\u1ec1n t\u1ea3ng \u0111\u00e1m m\u00e2y (Cloud Management)<\/strong><\/h3>\n<p>Hi\u1ec7n nay, nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n nay \u0111\u00e3 b\u1eaft \u0111\u1ea7u chuy\u1ec3n h\u01b0\u1edbng sang vi\u1ec7c l\u01b0u tr\u1eef th\u00f4ng tin d\u1eef li\u1ec7u tr\u00ean h\u1ec7 th\u1ed1ng \u0111\u00e1m m\u00e2y, d\u1ea7n b\u1ecf \u0111i c\u00e1ch l\u01b0u tr\u1eef c\u0169 \u0111\u00e3 kh\u00f4ng c\u00f2n mang t\u00ednh hi\u1ec7u su\u1ea5t v\u00e0 b\u1ea3o m\u1eadt k\u00e9m. \u0110\u1ec3 kh\u00f4ng g\u1eb7p v\u1ea5n \u0111\u1ec1 hay r\u1ee7i ro trong qu\u00e1 tr\u00ecnh chuy\u1ec3n t\u1eeb l\u01b0u tr\u1eef v\u1eadt l\u00fd sang l\u01b0u tr\u1eef \u0111\u00e1m m\u00e2y, c\u00e1c chuy\u00ean vi\u00ean qu\u1ea3n tr\u1ecb \u0111\u00e1m m\u00e2y s\u1ebd h\u1ed7 tr\u1ee3 v\u00e0 \u0111\u01b0a ra \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n ph\u00f9 h\u1ee3p v\u1edbi giai \u0111o\u1ea1n ph\u00e1t tri\u1ec3n v\u00e0 t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<blockquote><p><em>\u0110\u1ecdc th\u00eam: <a href=\"https:\/\/itviec.com\/blog\/dien-toan-dam-may\/\" target=\"_blank\" rel=\"noopener\"><strong>\u0110i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y l\u00e0 g\u00ec? Kh\u00e1i ni\u1ec7m, ph\u00e2n lo\u1ea1i v\u00e0 \u1ee9ng d\u1ee5ng<\/strong><\/a><\/em><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Muc_luong_va_co_hoi_nghe_nghiep_IT_Support_hien_tai_o_Viet_Nam\"><\/span><b> M\u1ee9c l\u01b0\u01a1ng v\u00e0 c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p IT Support hi\u1ec7n t\u1ea1i \u1edf Vi\u1ec7t Nam<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Theo <a href=\"https:\/\/itviec.com\/bao-cao\/luong-it-va-thi-truong-tuyen-dung-it-vietnam\" target=\"_blank\" rel=\"noopener\">B\u00e1o c\u00e1o L\u01b0\u01a1ng v\u00e0 Th\u1ecb tr\u01b0\u1eddng Tuy\u1ec3n d\u1ee5ng IT t\u1ea1i Vi\u1ec7t Nam 2024 &#8211; 2025<\/a><\/span><span style=\"font-weight: 400;\">\u00a0c\u1ee7a ITviec, sau \u0111\u00e2y l\u00e0 m\u1ee9c l\u01b0\u01a1ng trung v\u1ecb c\u1ee7a IT Support t\u1ea1i Vi\u1ec7t Nam theo kho\u1ea3ng n\u0103m kinh nghi\u1ec7m:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Kho\u1ea3ng n\u0103m kinh nghi\u1ec7m<\/b><\/td>\n<td><b>M\u1ee9c l\u01b0\u01a1ng trung v\u1ecb IT Support<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">D\u01b0\u1edbi 1 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">N\/A*<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">1-2 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">N\/A<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">3-4 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">14.450.000 VN\u0110<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">5-8 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">20.000.000 VN\u0110<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 300;\">Tr\u00ean 8 n\u0103m<\/span><\/td>\n<td><span style=\"font-weight: 300;\">N\/A<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">V\u1ec1 c\u01a1 h\u1ed9i vi\u1ec7c l\u00e0m \u0111\u1ed1i v\u1edbi ngh\u1ec1 IT Support \u1edf Vi\u1ec7t Nam, \u0111\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 nh\u1eefng ng\u01b0\u1eddi c\u00f3 \u0111am m\u00ea, s\u1edf th\u00edch v\u1ec1 c\u00f4ng ngh\u1ec7 th\u00f4ng tin c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u th\u1eed s\u1ee9c v\u1edbi ng\u00e0nh IT b\u1eb1ng c\u00e1ch t\u00ecm v\u00e0 n\u1ed9p \u0111\u01a1n vi\u1ec7c t\u1ea1i c\u00e1c c\u00f4ng ty, doanh nghi\u1ec7p h\u00e0ng \u0111\u1ea7u v\u1ec1 c\u00f4ng ngh\u1ec7 th\u00f4ng tin.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00e1c b\u1ea1n c\u00f3 th\u1ec3 <\/span><strong><a href=\"https:\/\/itviec.com\/it-jobs\/it-support\" target=\"_blank\" rel=\"noopener\">t\u00ecm vi\u1ec7c IT Support<\/a><\/strong><span style=\"font-weight: 400;\"> tr\u00ean ITviec.<\/span><\/p>\n<p>(*) \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u00f3 m\u1eabu s\u1ed1 nh\u1ecf, k\u1ebft qu\u1ea3 s\u1ebd hi\u1ec3n th\u1ecb l\u00e0 N\/A<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Cau_hoi_IT_Support_thuong_gap\"><\/span><b> C\u00e2u h\u1ecfi IT Support th\u01b0\u1eddng g\u1eb7p<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b> IT Support l\u00e0 l\u00e0m g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">IT Support l\u00e0 l\u0129nh v\u1ef1c t\u1eadp trung v\u00e0o vi\u1ec7c cung c\u1ea5p h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn c\u00f4ng ngh\u1ec7 th\u00f4ng tin cho c\u00e1 nh\u00e2n v\u00e0 t\u1ed5 ch\u1ee9c. C\u00f4ng vi\u1ec7c c\u1ee7a IT Support bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u01b0 c\u00e0i \u0111\u1eb7t, b\u1ea3o tr\u00ec, v\u00e0 s\u1eeda ch\u1eefa ph\u1ea7n m\u1ec1m v\u00e0 ph\u1ea7n c\u1ee9ng, c\u0169ng nh\u01b0 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng trong vi\u1ec7c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt.<\/span><\/p>\n<h3><b> IT Support c\u1ea7n h\u1ecdc nh\u1eefng g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t chuy\u00ean vi\u00ean IT Support, b\u1ea1n c\u1ea7n c\u00e1c k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n v\u1ec1 IT nh\u01b0 qu\u1ea3n l\u00fd m\u1ea1ng, h\u1ec7 th\u1ed1ng, b\u1ea3o m\u1eadt, d\u1ecbch v\u1ee5 \u0111\u00e1m m\u00e2y. B\u00ean c\u1ea1nh \u0111\u00f3, b\u1ea1n c\u0169ng c\u1ea7n c\u00f3 nh\u1eefng k\u1ef9 n\u0103ng m\u1ec1m nh\u01b0 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3.<\/span><\/p>\n<h3><b> IT Support l\u01b0\u01a1ng bao nhi\u00eau?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Theo B\u00e1o c\u00e1o L\u01b0\u01a1ng IT 2024 &#8211; 2025 t\u1eeb ITviec, l\u01b0\u01a1ng IT Support th\u01b0\u1eddng s\u1ebd r\u01a1i v\u00e0o kho\u1ea3ng 15 tri\u1ec7u \u0111\u1ed3ng cho 3-4 n\u0103m kinh nghi\u1ec7m v\u00e0 20 tri\u1ec7u \u0111\u1ed3ng cho t\u1eeb 5-8 n\u0103m kinh nghi\u1ec7m.<\/span><\/p>\n<h3><b> IT Support c\u00f3 c\u1ea7n bi\u1ebft code kh\u00f4ng?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, c\u00f4ng vi\u1ec7c IT Support kh\u00f4ng y\u00eau c\u1ea7u vi\u1ebft code. Tuy nhi\u00ean, ki\u1ebfn th\u1ee9c c\u01a1 b\u1ea3n v\u1ec1 l\u1eadp tr\u00ecnh c\u00f3 th\u1ec3 h\u1eefu \u00edch \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ec1 c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tong_ket\"><\/span><b>T\u1ed5ng k\u1ebft<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">B\u00e0i vi\u1ebft \u0111\u00e3 cung c\u1ea5p cho b\u1ea1n m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n c\u1ea3nh v\u1ec1 ngh\u1ec1 IT Support, t\u1eeb c\u00f4ng vi\u1ec7c, m\u1ee9c l\u01b0\u01a1ng IT Support t\u1ea1i Vi\u1ec7t Nam cho \u0111\u1ebfn l\u1ed9 tr\u00ecnh th\u0103ng ti\u1ebfn trong t\u01b0\u01a1ng lai.<\/span><\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"sp-no-webp wp-image-5668 aligncenter sp-no-webp entered lazyloaded\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" alt=\"robby-2\" width=\"300\" height=\"300\" data-lazy-src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" data-lazy-srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" data-ll-status=\"loaded\" \/><\/figure>\n<\/div>\n<p id=\"block-bdf220a1-3635-4794-9101-81d879939b92\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>B\u1ea1n th\u1ea5y b\u00e0i vi\u1ebft hay v\u00e0 h\u1eefu \u00edch? \u0110\u1eebng ng\u1ea1i Share v\u1edbi b\u1ea1n b\u00e8 v\u00e0 \u0111\u1ed3ng nghi\u1ec7p nh\u00e9.<\/strong><\/p>\n<p id=\"block-a1315aab-406f-48df-97fc-6b9584e6e134\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>V\u00e0 nhanh tay tham kh\u1ea3o\u00a0<a href=\"http:\/\/itviec.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">vi\u1ec7c l\u00e0m IT<\/a>\u00a0\u201cch\u1ea5t\u201d tr\u00ean ITviec<\/strong>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin nh\u01b0 hi\u1ec7n nay, h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u \u0111ang d\u1ea7n t\u00edch h\u1ee3p nhi\u1ec1u \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o vi\u1ec7c v\u1eadn h\u00e0nh doanh nghi\u1ec7p. V\u00ec th\u1ebf, v\u1ecb tr\u00ed IT Support n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t c\u00f4ng vi\u1ec7c \u201chot\u201d. T\u1eeb vi\u1ec7c qu\u1ea3n l\u00fd b\u1ea3o m\u1eadt cho [&hellip;]<\/p>\n","protected":false},"author":214,"featured_media":64386,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"categories":[94],"tags":[],"class_list":["post-64094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-su-nghiep-it"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Support: L\u00e0m g\u00ec, c\u1ea7n h\u1ecdc nh\u1eefng g\u00ec, l\u01b0\u01a1ng bao nhi\u00eau?<\/title>\n<meta name=\"description\" content=\"T\u1eeb qu\u1ea3n l\u00fd b\u1ea3o m\u1eadt cho \u0111\u1ebfn t\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 m\u1edbi, IT Support \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c th\u00fac \u0111\u1ea9y hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itviec.com\/blog\/it-support-la-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nh\u1eefng \u0111i\u1ec1u c\u1ea7n bi\u1ebft khi b\u1eaft \u0111\u1ea7u b\u01b0\u1edbc v\u00e0o v\u1ecb tr\u00ed IT Support\" \/>\n<meta property=\"og:description\" content=\"V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n v\u01b0\u1ee3t b\u1eadc c\u1ee7a c\u00f4ng ngh\u1ec7 th\u00f4ng tin nh\u01b0 hi\u1ec7n nay, h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u \u0111ang d\u1ea7n t\u00edch h\u1ee3p nhi\u1ec1u \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o vi\u1ec7c v\u1eadn h\u00e0nh\" \/>\n<meta property=\"og:url\" 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