{"id":58217,"date":"2024-01-11T17:29:20","date_gmt":"2024-01-11T10:29:20","guid":{"rendered":"https:\/\/itviec.com\/blog\/?p=58217"},"modified":"2024-01-11T17:29:20","modified_gmt":"2024-01-11T10:29:20","slug":"salesforce-la-gi","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/salesforce-la-gi\/","title":{"rendered":"Salesforce l\u00e0 g\u00ec? V\u00ec sao l\u1eadp tr\u00ecnh vi\u00ean c\u1ea7n quan t\u00e2m \u0111\u1ebfn Salesforce?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itviec.com\/blog\/salesforce-la-gi\/#Salesforce_la_gi\" >Salesforce l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itviec.com\/blog\/salesforce-la-gi\/#Vi_sao_can_Salesforce\" >V\u00ec sao c\u1ea7n Salesforce?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itviec.com\/blog\/salesforce-la-gi\/#Kien_truc_cua_Salesforce\" >Ki\u1ebfn tr\u00fac c\u1ee7a Salesforce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itviec.com\/blog\/salesforce-la-gi\/#Dich_vu_cua_Salesforce\" >D\u1ecbch v\u1ee5 c\u1ee7a Salesforce<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itviec.com\/blog\/salesforce-la-gi\/#Cau_hoi_Salesforce_thuong_gap\" >C\u00e2u h\u1ecfi Salesforce th\u01b0\u1eddng g\u1eb7p<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/itviec.com\/blog\/salesforce-la-gi\/#Tong_ket_Salesforce_la_gi\" >T\u1ed5ng k\u1ebft Salesforce l\u00e0 g\u00ec<\/a><\/li><\/ul><\/nav><\/div>\n<p><em><strong>Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, Salesforce n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t trong nh\u1eefng n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng h\u00e0ng \u0111\u1ea7u tr\u00ean th\u1ebf gi\u1edbi. \u0110\u1ed1i v\u1edbi l\u1eadp tr\u00ecnh vi\u00ean, \u0111\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 th\u0103ng ti\u1ebfn trong c\u00f4ng vi\u1ec7c. Do \u0111\u00f3, Developer c\u1ea7n n\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c Salesforce n\u1ebfu b\u1ea1n mong mu\u1ed1n ti\u1ebfn xa h\u01a1n trong l\u0129nh v\u1ef1c IT.<\/strong><\/em><\/p>\n<p><span style=\"font-weight: 400;\">Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta s\u1ebd t\u00ecm hi\u1ec3u:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce l\u00e0 g\u00ec? CRM l\u00e0 g\u00ec?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Vai tr\u00f2 c\u1ee7a Salesforce \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Salesforce_la_gi\"><\/span><b>Salesforce l\u00e0 g\u00ec?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>Salesforce l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Salesforce l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb quan h\u1ec7 kh\u00e1ch h\u00e0ng (Customer Relationship Management &#8211; CRM) d\u1ef1a tr\u00ean <a href=\"https:\/\/itviec.com\/blog\/dien-toan-dam-may\/\" target=\"_blank\" rel=\"noopener\">\u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y<\/a>, trong \u0111\u00f3 thay v\u00ec ph\u1ea7n m\u1ec1m m\u00e1y kh\u00e1ch \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t tr\u00ean m\u00e1y t\u00ednh c\u1ee7a m\u1ed7i ng\u01b0\u1eddi d\u00f9ng, th\u00ec h\u1ecd s\u1ebd truy c\u1eadp d\u1ecbch v\u1ee5 th\u00f4ng qua tr\u00ecnh duy\u1ec7t web. \u0110i\u1ec1u n\u00e0y gi\u00fap ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i tr\u00e1nh kh\u1ecfi r\u1eafc r\u1ed1i khi n\u00e2ng c\u1ea5p v\u00e0 qu\u1ea3n l\u00fd ph\u1ea7n m\u1ec1m m\u00e1y kh\u00e1ch c\u1ee7a h\u1ecd b\u00ean ngo\u00e0i tr\u00ecnh duy\u1ec7t.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">T\u1ea5t c\u1ea3 ph\u1ea7n m\u1ec1m v\u00e0 d\u1eef li\u1ec7u ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec1u n\u1eb1m trong trung t\u00e2m d\u1eef li\u1ec7u Salesforce v\u00e0 \u0111\u01b0\u1ee3c truy\u1ec1n qua m\u1ea1ng t\u1edbi tr\u00ecnh duy\u1ec7t c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">Th\u00f4ng tin th\u00eam: <a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener\">Salesforce Inc.<\/a> \u0111\u01b0\u1ee3c th\u00e0nh l\u1eadp v\u00e0o th\u00e1ng 3 n\u0103m 1999 b\u1edfi c\u1ef1u gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh Oracle Marc Benioff, Parker Harris, Dave Moellenhoff v\u00e0 Frank Dominguez v\u1edbi kh\u1edfi \u0111\u1ea7u l\u00e0 nh\u00e0 cung c\u1ea5p n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM). Hi\u1ec7n nay, Salesforce Inc. l\u00e0 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u1ea7n m\u1ec1m \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y v\u00e0 ph\u1ea7n m\u1ec1m cho doanh nghi\u1ec7p x\u00e3 h\u1ed9i c\u00f3 tr\u1ee5 s\u1edf t\u1ea1i San Francisco.<\/span><\/i><\/p><\/blockquote>\n<h3><b>CRM l\u00e0 g\u00ec?<\/b><\/h3>\n<p>Tr\u01b0\u1edbc \u0111\u00e2y, c\u00e1c nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd d\u1eef li\u1ec7u theo c\u00e1ch th\u1ee7 c\u00f4ng b\u1eb1ng c\u00e1ch ghi l\u1ea1i th\u00f4ng tin v\u00e0 l\u01b0u tr\u1eef trong kho d\u1eef li\u1ec7u c\u00e1 nh\u00e2n ho\u1eb7c c\u1ee7a c\u00f4ng ty th\u00f4ng qua file Excel. Tuy nhi\u00ean, c\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y t\u1ed1n th\u1eddi gian v\u00e0 kh\u00f4ng hi\u1ec7u qu\u1ea3 khi x\u1eed l\u00fd kh\u1ed1i l\u01b0\u1ee3ng d\u1eef li\u1ec7u l\u1edbn.<\/p>\n<p>\u0110\u00e2y l\u00e0 l\u00fac CRM &#8211; Customer Relationship Management, hay c\u00f2n g\u1ecdi l\u00e0 qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng, &#8220;ra \u0111\u1eddi&#8221; nh\u1eb1m gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u00ean. V\u00e0 Salesforce l\u00e0 m\u1ed9t trong nh\u1eefng n\u1ec1n t\u1ea3ng CRM h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi.<\/p>\n<p><span style=\"font-weight: 400;\">B\u1eb1ng c\u00e1ch thu h\u1eb9p kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c kho d\u1eef li\u1ec7u t\u1eeb nhi\u1ec1u b\u1ed9 ph\u1eadn kh\u00e1c nhau, Salesforce cung c\u1ea5p to\u00e0n c\u1ea3nh v\u1ec1 m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u v\u00e0 nh\u1eefng insight h\u1eefu \u00edch v\u1ec1 h\u00e0nh vi v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/span><i><\/i><\/p>\n<h3><b>Salesforce Infrastructure l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Salesforce Infrastructure l\u00e0 h\u1ec7 th\u1ed1ng back-end h\u1ed7 tr\u1ee3 n\u1ec1n t\u1ea3ng \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y c\u1ee7a Salesforce. H\u1ec7 th\u1ed1ng n\u00e0y bao g\u1ed3m m\u1ed9t s\u1ed1 th\u00e0nh ph\u1ea7n, ch\u1eb3ng h\u1ea1n nh\u01b0 m\u00e1y ch\u1ee7 \u1ee9ng d\u1ee5ng (application server), m\u00e1y ch\u1ee7 c\u01a1 s\u1edf d\u1eef li\u1ec7u (database server), m\u00f4i tr\u01b0\u1eddng ph\u00e1t tri\u1ec3n \u1ee9ng d\u1ee5ng (application development environment) v\u00e0 n\u1ec1n t\u1ea3ng t\u00edch h\u1ee3p \u1ee9ng d\u1ee5ng (application integration platform).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u01a1 s\u1edf h\u1ea1 t\u1ea7ng Salesforce \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng cao v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng ch\u1ecbu l\u1ed7i, h\u1ed7 tr\u1ee3 nhu c\u1ea7u l\u1edbn m\u00e0 \u1ee9ng d\u1ee5ng \u0111\u1eb7t ra. H\u1ec7 th\u1ed1ng back-end n\u00e0y li\u00ean t\u1ee5c \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 k\u1ef9 s\u01b0 c\u1eadp nh\u1eadt v\u00e0 c\u1ea3i ti\u1ebfn \u0111\u1ec3 theo k\u1ecbp nhu c\u1ea7u lu\u00f4n thay \u0111\u1ed5i c\u1ee7a c\u00e1c \u1ee9ng d\u1ee5ng CRM.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Vi_sao_can_Salesforce\"><\/span><b>V\u00ec sao c\u1ea7n Salesforce?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-58810 aligncenter\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro.png\" alt=\"salesforce l\u00e0 g\u00ec - itviec blog\" width=\"3959\" height=\"2084\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro.png 3959w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-300x158.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-640x337.png 640w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-200x105.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-768x404.png 768w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-1536x809.png 1536w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-2048x1078.png 2048w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-100x53.png 100w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-950x500.png 950w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-700x368.png 700w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2024\/01\/salesforce-la-gi-vippro-1600x842.png 1600w\" sizes=\"auto, (max-width: 3959px) 100vw, 3959px\" \/><\/p>\n<p style=\"text-align: center;\"><em>Quy tr\u00ecnh tri\u1ec3n khai truy\u1ec1n th\u1ed1ng VS. Quy tr\u00ecnh tri\u1ec3n khai v\u1edbi Salesforce<\/em><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 \u0111\u00e3 th\u1ea5y trong h\u00ecnh minh h\u1ecda tr\u00ean, Salesforce mang \u0111\u1ebfn cho doanh nghi\u1ec7p con \u0111\u01b0\u1eddng nhanh g\u1ecdn \u0111\u1ec3 \u0111i t\u1eeb \u201c\u00dd t\u01b0\u1edfng\u201d \u0111\u1ebfn \u201cS\u1ea3n ph\u1ea9m (\u1ee8ng d\u1ee5ng)\u201d. B\u1ea1n c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng \u1ee9ng d\u1ee5ng b\u1eb1ng c\u00e1c c\u00f4ng c\u1ee5 s\u1eb5n c\u00f3 thay v\u00ec t\u1ef1 m\u00ecnh x\u00e2y d\u1ef1ng c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 CRM t\u1eeb \u0111\u1ea7u.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ba \u0111i\u1ec3m m\u1ea1nh ch\u00ednh c\u1ee7a Salesforce m\u00e0 nhi\u1ec1u ng\u01b0\u1eddi s\u1eed d\u1ee5ng th\u01b0\u1eddng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nhanh ch\u00f3ng: Ph\u1ea7n m\u1ec1m CRM truy\u1ec1n th\u1ed1ng c\u00f3 th\u1ec3 m\u1ea5t h\u01a1n m\u1ed9t n\u0103m \u0111\u1ec3 tri\u1ec3n khai, trong khi b\u1ea1n c\u00f3 th\u1ec3 r\u00fat ng\u1eafn th\u1eddi gian tri\u1ec3n khai xu\u1ed1ng ch\u1ec9 c\u00f2n v\u00e0i th\u00e1ng ho\u1eb7c v\u00e0i tu\u1ea7n v\u1edbi Salesforce.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">D\u1ec5 s\u1eed d\u1ee5ng: B\u1ea1n c\u00f3 th\u1ec3 d\u00e0nh nhi\u1ec1u th\u1eddi gian h\u01a1n \u0111\u1ec3 s\u1eed d\u1ee5ng v\u00e0 t\u1ed1n \u00edt th\u1eddi gian h\u01a1n \u0111\u1ec3 t\u00ecm hi\u1ec3u.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hi\u1ec7u qu\u1ea3: D\u1ec5 s\u1eed d\u1ee5ng v\u00e0 c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u kinh doanh, n\u00e2ng cao hi\u1ec7u su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Kien_truc_cua_Salesforce\"><\/span><b>Ki\u1ebfn tr\u00fac c\u1ee7a Salesforce<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>\u0110\u1ec3 hi\u1ec3u v\u1ec1 ph\u1ea7n m\u1ec1m n\u00e0y, b\u1ea1n c\u1ea7n l\u00e0m quen v\u1edbi t\u1eebng layer kh\u00e1c nhau trong ki\u1ebfn tr\u00fac Salesforce.<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Nhi\u1ec1u ng\u01b0\u1eddi s\u1eed d\u1ee5ng (multi-tenant): Salesforce l\u01b0u tr\u1eef d\u1eef li\u1ec7u trong m\u1ed9t l\u01b0\u1ee3c \u0111\u1ed3 c\u01a1 s\u1edf d\u1eef li\u1ec7u duy nh\u1ea5t. \u0110\u1ed3ng th\u1eddi, v\u1edbi ch\u1ec9 m\u1ed9t phi\u00ean b\u1ea3n duy nh\u1ea5t c\u1ee7a m\u00e1y ch\u1ee7, ph\u1ea7n m\u1ec1m n\u00e0y c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 nhi\u1ec1u ng\u01b0\u1eddi s\u1eed d\u1ee5ng c\u00f9ng l\u00fac n\u00ean mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u1ec1 m\u1eb7t chi ph\u00ed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Si\u00eau d\u1eef li\u1ec7u (metadata): Salesforce s\u1eed d\u1ee5ng m\u00f4 h\u00ecnh ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean si\u00eau d\u1eef li\u1ec7u. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p c\u00e1c l\u1eadp tr\u00ecnh vi\u00ean ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng \u1ee9ng d\u1ee5ng. N\u1ec1n t\u1ea3ng d\u1ef1a tr\u00ean si\u00eau d\u1eef li\u1ec7u n\u00e0y gi\u00fap vi\u1ec7c t\u00f9y ch\u1ec9nh v\u00e0 m\u1edf r\u1ed9ng quy m\u00f4 tr\u1edf n\u00ean d\u1ec5 d\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/itviec.com\/blog\/api-la-gi\/\" target=\"_blank\" rel=\"noopener\">API<\/a>: Salesforce cung c\u1ea5p ngu\u1ed3n API m\u1ea1nh m\u1ebd. \u0110i\u1ec1u n\u00e0y gi\u00fap ph\u00e1t tri\u1ec3n v\u00e0 t\u00f9y ch\u1ec9nh \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng Salesforce. M\u1ecdi t\u00ednh n\u0103ng \u0111\u1ec1u \u0111\u00e3 \u0111\u01b0\u1ee3c l\u00ean k\u1ebf ho\u1ea1ch v\u00e0 tri\u1ec3n khai m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Dich_vu_cua_Salesforce\"><\/span><b>D\u1ecbch v\u1ee5 c\u1ee7a Salesforce<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b> C\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a Salesforce<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>SAAS<\/strong> (Software as a Service &#8211; Ph\u1ea7n m\u1ec1m d\u01b0\u1edbi d\u1ea1ng d\u1ecbch v\u1ee5): T\u1ea1i \u0111\u00e2y, b\u1ea1n c\u00f3 th\u1ec3 tr\u1ef1c ti\u1ebfp l\u1ea5y ph\u1ea7n m\u1ec1m t\u00edch h\u1ee3p v\u00e0 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m \u0111\u00f3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>PAAS<\/strong> (Platform as a Service &#8211; N\u1ec1n t\u1ea3ng d\u01b0\u1edbi d\u1ea1ng d\u1ecbch v\u1ee5): PAAS cung c\u1ea5p cho b\u1ea1n khu\u00f4n kh\u1ed5 v\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 x\u00e2y d\u1ef1ng trang web v\u00e0 \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ea1n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>IAAS<\/strong> (Infrastructure as a Service &#8211; C\u01a1 s\u1edf h\u1ea1 t\u1ea7ng d\u01b0\u1edbi d\u1ea1ng d\u1ecbch v\u1ee5): IAAS \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng trong s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a Salesforce, m\u1eb7c d\u00f9 kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ed9ng r\u00e3i.<\/span><\/li>\n<\/ul>\n<h3><b>C\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e1m m\u00e2y c\u1ee7a Salesforce Cloud<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Sales Cloud<\/strong>: \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng s\u1ea3n ph\u1ea9m thi\u1ebft y\u1ebfu v\u00e0 ph\u1ed5 bi\u1ebfn nh\u1ea5t m\u00e0 b\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ea7n. Sales Cloud l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng CRM cho ph\u00e9p b\u1ea1n qu\u1ea3n l\u00fd c\u00e1c kh\u00eda c\u1ea1nh b\u00e1n h\u00e0ng, ti\u1ebfp th\u1ecb v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, cung c\u1ea5p tr\u1ea1ng th\u00e1i c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, m\u1ed9t \u1ee9ng d\u1ee5ng s\u1ebd h\u1eefu \u00edch cho nh\u1eefng ng\u01b0\u1eddi qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn Sales.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Marketing Cloud<\/strong>: Marketing Cloud cho ph\u00e9p b\u1ea1n ch\u1ea1y c\u00e1c chi\u1ebfn d\u1ecbch, qu\u1ea3n l\u00fd email, tin nh\u1eafn, ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, qu\u1ea3n l\u00fd n\u1ed9i dung, ph\u00e2n t\u00edch d\u1eef li\u1ec7u, v.v. v\u1edbi s\u1ef1 tr\u1ee3 gi\u00fap c\u1ee7a h\u1ec7 th\u1ed1ng theo d\u00f5i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Analytics Cloud<\/strong>: D\u1ecbch v\u1ee5 n\u00e0y cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng t\u1ea1o dashboard tr\u1ef1c quan v\u1ec1 d\u1eef li\u1ec7u c\u00f3 s\u1eb5n. B\u1eb1ng c\u00e1ch \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u s\u00e2u h\u01a1n v\u00e0 ph\u00e2n t\u00edch c\u00e1c xu h\u01b0\u1edbng, ho\u1ea1t \u0111\u1ed9ng kinh doanh, v.v.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>IoT Cloud<\/strong>: IoT Cloud gi\u00fap x\u1eed l\u00fd d\u1eef li\u1ec7u Internet of Things (<a href=\"https:\/\/itviec.com\/blog\/iot-la-gi\/\" target=\"_blank\" rel=\"noopener\">IoT<\/a>). N\u1ec1n t\u1ea3ng n\u00e0y c\u00f3 th\u1ec3 l\u1ea5y kh\u1ed1i l\u01b0\u1ee3ng l\u1edbn d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c t\u1ea1o b\u1edfi nhi\u1ec1u thi\u1ebft b\u1ecb IoT kh\u00e1c nhau v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i theo th\u1eddi gian th\u1ef1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Salesforce App Cloud<\/strong>: B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 n\u00e0y \u0111\u1ec3 l\u1eadp tr\u00ecnh c\u00e1c \u1ee9ng d\u1ee5ng t\u00f9y ch\u1ec9nh s\u1ebd ch\u1ea1y tr\u00ean n\u1ec1n t\u1ea3ng Salesforce.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Salesforce Service Cloud<\/strong>: \u0110\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 d\u00e0nh cho nh\u00f3m h\u1ed7 tr\u1ee3 v\u1edbi c\u00e1c t\u00ednh n\u0103ng nh\u01b0 theo d\u00f5i tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i.<\/span><\/li>\n<\/ul>\n<h3><b> \u1ee8ng d\u1ee5ng c\u1ee7a Salesforce<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/strong> \u0110\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 \u1ee9ng d\u1ee5ng h\u00e0ng \u0111\u1ea7u trong l\u0129nh v\u1ef1c cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1eeb m\u1ecdi n\u01a1i tr\u00ean th\u1ebf gi\u1edbi, gi\u00fap gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng nhanh h\u01a1n v\u00e0 c\u1ea3i thi\u1ec7n th\u1eddi gian ph\u1ea3n h\u1ed3i c\u1ee7a nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3. Salesforce cho ph\u00e9p b\u1ea1n th\u1ed1ng nh\u1ea5t h\u1ed7 tr\u1ee3 qua email, m\u1ea1ng x\u00e3 h\u1ed9i, \u0111i\u1ec7n tho\u1ea1i v\u00e0 tr\u00f2 chuy\u1ec7n, \u0111\u1ed3ng th\u1eddi gi\u00fap qu\u1ea3n l\u00fd m\u1ecdi k\u00eanh t\u1eeb m\u1ed9t ch\u1ebf \u0111\u1ed9 xem.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>T\u00f9y ch\u1ec9nh d\u1eef li\u1ec7u:<\/strong> Salesforce cho ph\u00e9p b\u1ea1n x\u1eed l\u00fd v\u00e0 t\u00f9y ch\u1ec9nh c\u00e1c lo\u1ea1i d\u1eef li\u1ec7u kh\u00e1c nhau. \u0110\u1ed3ng th\u1eddi, ph\u1ea7n m\u1ec1m n\u00e0y c\u00f2n gi\u00fap b\u1ea1n theo d\u00f5i ph\u00e2n t\u00edch th\u1eddi gian th\u1ef1c v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>B\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u m\u1ed9t c\u00e1ch linh ho\u1ea1t:<\/strong> Salesforce cho ph\u00e9p b\u00e1o c\u00e1o v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u v\u00f4 c\u00f9ng linh ho\u1ea1t. T\u1ea1i \u0111\u00e2y, \u0111\u1ed9i ng\u0169 Sales c\u00f3 th\u1ec3 t\u1ea1o b\u00e1o c\u00e1o \u0111\u1ec3 ki\u1ec3m tra c\u00e1c account\/ lead m\u00e0 h\u1ecd \u0111\u00e3 kh\u00f4ng l\u00e0m vi\u1ec7c trong m\u1ed9t th\u1eddi gian.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Hi\u1ec3u d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng:<\/strong> C\u00f4ng c\u1ee5 Salesforce gi\u00fap x\u00e1c \u0111\u1ecbnh s\u1edf th\u00edch v\u00e0 nh\u1eadn th\u1ee9c kh\u00e1ch h\u00e0ng t\u1eeb d\u1eef li\u1ec7u. B\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed v\u00e0 thu h\u00fat l\u1ea1i nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng ho\u1ea1t \u0111\u1ed9ng, \u0111\u1ed3ng th\u1eddi t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng b\u1eb1ng c\u00e1ch theo d\u00f5i t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Cau_hoi_Salesforce_thuong_gap\"><\/span><strong>C\u00e2u h\u1ecfi Salesforce th\u01b0\u1eddng g\u1eb7p<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><strong>1. Salesforce l\u00e0 g\u00ec?<\/strong><\/h3>\n<p>Salesforce l\u00e0 n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM) d\u1ef1a tr\u00ean \u0111\u00e1m m\u00e2y, cho ph\u00e9p c\u00e1c doanh nghi\u1ec7p qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, c\u00f3 t\u1ed5 ch\u1ee9c v\u00e0 linh ho\u1ea1t h\u01a1n.<\/p>\n<h3><strong>2. L\u1ee3i \u00edch khi s\u1eed d\u1ee5ng Salesforce l\u00e0 g\u00ec?<\/strong><\/h3>\n<p>H\u1ec7 th\u1ed1ng CRM n\u00e0y c\u00f3 th\u1ec3 gi\u00fap c\u00e1c doanh nghi\u1ec7p c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u0169ng c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ti\u1ec1n b\u1ea1c b\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng kh\u00e1c nhau.<\/p>\n<h3><strong>3. Nh\u1eefng v\u1ecb tr\u00ed IT n\u00e0o n\u00ean hi\u1ec3u r\u00f5 Salesforce?<\/strong><\/h3>\n<p>N\u1eafm v\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 Salesforce s\u1ebd gi\u00fap b\u1ea1n c\u00f3 c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn v\u1edbi s\u1ef1 nghi\u1ec7p <strong>Salesforce Developer<\/strong>,<strong> Salesforce Solution Architect<\/strong>,<strong> Salesforce Technical Architect <\/strong>v\u00e0<strong> Project Manager<\/strong>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Tong_ket_Salesforce_la_gi\"><\/span><b>T\u1ed5ng k\u1ebft Salesforce l\u00e0 g\u00ec<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">T\u1ed5ng k\u1ebft l\u1ea1i, Salesforce l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m d\u1ef1a tr\u00ean \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y, cung c\u1ea5p c\u01a1 s\u1edf h\u1ea1 t\u1ea7ng \u0111a d\u1ea1ng g\u1ed3m c\u00e1c s\u1ea3n ph\u1ea9m ph\u1ea7n m\u1ec1m \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 gi\u00fap c\u00e1c \u0111\u1ed9i ng\u0169 t\u1eeb nhi\u1ec1u ng\u00e0nh kh\u00e1c nhau, bao g\u1ed3m Marketing, Sales, IT, v\u00e0 Customer Service, c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" class=\"sp-no-webp wp-image-5668 aligncenter sp-no-webp entered lazyloaded\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" alt=\"robby-2\" width=\"300\" height=\"300\" data-lazy-src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png\" data-lazy-sizes=\"(max-width: 300px) 100vw, 300px\" data-lazy-srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w\" data-ll-status=\"loaded\" \/><\/figure>\n<\/div>\n<p id=\"block-bdf220a1-3635-4794-9101-81d879939b92\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>B\u1ea1n th\u1ea5y b\u00e0i vi\u1ebft hay v\u00e0 h\u1eefu \u00edch? \u0110\u1eebng ng\u1ea1i Share v\u1edbi b\u1ea1n b\u00e8 v\u00e0 \u0111\u1ed3ng nghi\u1ec7p nh\u00e9.<\/strong><\/p>\n<p id=\"block-a1315aab-406f-48df-97fc-6b9584e6e134\" class=\"has-text-align-center\" style=\"text-align: center;\"><strong>V\u00e0 nhanh tay tham kh\u1ea3o\u00a0<a href=\"http:\/\/itviec.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">vi\u1ec7c l\u00e0m IT<\/a>\u00a0\u201cch\u1ea5t\u201d tr\u00ean ITviec<\/strong>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trong nh\u1eefng n\u0103m g\u1ea7n \u0111\u00e2y, Salesforce n\u1ed5i l\u00ean nh\u01b0 m\u1ed9t trong nh\u1eefng n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng h\u00e0ng \u0111\u1ea7u tr\u00ean th\u1ebf gi\u1edbi. \u0110\u1ed1i v\u1edbi l\u1eadp tr\u00ecnh vi\u00ean, \u0111\u00e2y kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5, m\u00e0 c\u00f2n l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 ph\u00e1t tri\u1ec3n v\u00e0 th\u0103ng ti\u1ebfn trong c\u00f4ng vi\u1ec7c. Do \u0111\u00f3, Developer [&hellip;]<\/p>\n","protected":false},"author":95,"featured_media":58814,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"categories":[109],"tags":[],"class_list":["post-58217","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chuyen-mon-it"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce l\u00e0 g\u00ec? V\u00ec sao l\u1eadp tr\u00ecnh vi\u00ean c\u1ea7n quan t\u00e2m \u0111\u1ebfn Salesforce? - ITviec Blog<\/title>\n<meta name=\"description\" content=\"Salesforce hi\u1ec7n l\u00e0 m\u1ed9t trong nh\u1eefng n\u1ec1n t\u1ea3ng CRM h\u00e0ng \u0111\u1ea7u. Developer c\u1ea7n hi\u1ec3u r\u00f5 ki\u1ebfn th\u1ee9c Salesforce \u0111\u1ec3 c\u00f3 c\u01a1 h\u1ed9i ti\u1ebfn xa trong l\u0129nh v\u1ef1c IT.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itviec.com\/blog\/salesforce-la-gi\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce l\u00e0 g\u00ec? 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