{"id":25175,"date":"2022-11-04T10:07:14","date_gmt":"2022-11-04T03:07:14","guid":{"rendered":"https:\/\/itviec.com\/blog\/?p=25175"},"modified":"2024-02-01T15:41:55","modified_gmt":"2024-02-01T08:41:55","slug":"technical-writer-la-gi","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/","title":{"rendered":"Technical Writer l\u00e0 ai? C\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p n\u00e0o d\u00e0nh cho Technical Writer?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/#I_Technical_Writer_la_ai\" >I. Technical Writer l\u00e0 ai?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/#II_Quy_trinh_phat_trien_mot_Tai_lieu_ky_thuat\" >II. Quy tr\u00ecnh ph\u00e1t tri\u1ec3n m\u1ed9t T\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/#III_Lam_the_nao_de_tro_thanh_Technical_Writer\" >III. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tr\u1edf th\u00e0nh Technical Writer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/#IV_Dinh_huong_phat_trien_su_nghiep_cua_Technical_Writer\" >IV. \u0110\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p c\u1ee7a Technical Writer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/#V_Tai_lieu_danh_cho_Technical_Writer\" >V. T\u00e0i li\u1ec7u d\u00e0nh cho Technical Writer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/#VI_Kinh_nghiem_thuc_te_cua_mot_Technical_Writer\" >VI. Kinh nghi\u1ec7m th\u1ef1c t\u1ebf c\u1ee7a m\u1ed9t Technical Writer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/#Thong_tin_ve_Amit_Singh\" >Th\u00f4ng tin v\u1ec1 Amit Singh<\/a><\/li><\/ul><\/nav><\/div>\n<p>\u0110\u1ecdc b\u1ea3n ti\u1ebfng Anh <a href=\"https:\/\/itviec.com\/blog\/who-is-technical-writer?utm_source=blog_08112022&amp;utm_medium=anchor_text&amp;utm_campaign=daily\" target=\"_blank\" rel=\"noopener\">t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n<p><b><i>Technical Writer l\u00e0 ng\u01b0\u1eddi \u201cphi\u00ean d\u1ecbch\u201d t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt th\u00e0nh ng\u00f4n ng\u1eef d\u1ec5 hi\u1ec3u. C\u00f4ng ngh\u1ec7 v\u00e0 s\u1ea3n ph\u1ea9m ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p k\u00e9o theo s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a l\u0129nh v\u1ef1c technical writing. Khi xu h\u01b0\u1edbng n\u00e0y v\u1eabn \u0111ang ti\u1ebfp di\u1ec5n, c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn ho\u1eb7c chuy\u1ec3n h\u01b0\u1edbng s\u1ef1 nghi\u1ec7p IT v\u1edbi v\u1ecb tr\u00ed Technical Writer v\u1eabn r\u1ed9ng m\u1edf cho b\u1ea1n.<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">ITviec \u0111\u00e3 tr\u00f2 chuy\u1ec7n v\u1edbi<strong> Amit Singh<\/strong>, m\u1ed9t Technical Writer 9 n\u0103m kinh nghi\u1ec7m, hi\u1ec7n l\u00e0m vi\u1ec7c t\u1ea1i <a href=\"https:\/\/itviec.com\/nha-tuyen-dung\/wizeline?utm_source=blog_04112022&amp;utm_medium=anchor_text&amp;utm_campaign=daily\" target=\"_blank\" rel=\"noopener\">Wizeline<\/a> &#8211; c\u00f4ng ty d\u1ecbch v\u1ee5 c\u00f4ng ngh\u1ec7 h\u00e0ng \u0111\u1ea7u th\u1ebf gi\u1edbi, gi\u00fap doanh nghi\u1ec7p x\u00e2y d\u1ef1ng c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 \u0111i k\u00e8m v\u1edbi <a href=\"https:\/\/www.wizeline.com\/services\/technical-writing\/\" target=\"_blank\" rel=\"noopener\">t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt<\/a> ch\u1ea5t l\u01b0\u1ee3ng cao.<\/span><\/p>\n<p><em><span style=\"font-weight: 400;\">C\u00f9ng \u0111\u1ecdc nh\u1eefng chia s\u1ebb c\u1ee7a Amit \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 c\u00f4ng vi\u1ec7c, k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p c\u1ee7a m\u1ed9t Technical Writer.<\/span><\/em><\/p>\n<h2><span class=\"ez-toc-section\" id=\"I_Technical_Writer_la_ai\"><\/span><b>I. Technical Writer l\u00e0 ai?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Technical Writer l\u00e0 ng\u01b0\u1eddi nghi\u00ean c\u1ee9u v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m k\u1ef9 thu\u1eadt hay c\u00f4ng ngh\u1ec7 ph\u1ee9c t\u1ea1p, sau \u0111\u00f3 chuy\u1ec3n th\u1ec3 c\u00e1c kh\u00e1i ni\u1ec7m k\u1ef9 thu\u1eadt chuy\u00ean ng\u00e0nh th\u00e0nh ng\u00f4n ng\u1eef v\u00e0 \u0111\u1ecbnh d\u1ea1ng d\u1ec5 hi\u1ec3u h\u01a1n, d\u1ef1a tr\u00ean c\u00e1c template v\u00e0 style guide m\u1eabu.<\/span><\/p>\n<p><b>3 d\u1ea1ng n\u1ed9i dung Technical Writer th\u01b0\u1eddng vi\u1ebft:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt cho ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i: <\/b><span style=\"font-weight: 400;\">User guide\/ User manuals, Online-help, Installation guide, Configuration guide, Troubleshooting guide, Command line interface guide, Administration guide, API guide, Quick start\/ getting started guide, release notes\u2026<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00e0i li\u1ec7u d\u1ef1 \u00e1n v\u00e0 quy tr\u00ecnh: <\/b><span style=\"font-weight: 400;\">D\u1ef1 to\u00e1n d\u1ef1 \u00e1n, b\u00e1o c\u00e1o d\u1ef1 \u00e1n, b\u1ea3n tr\u00ecnh b\u00e0y Powerpoint, t\u00e0i li\u1ec7u \u0111\u00e0o t\u1ea1o, t\u00e0i li\u1ec7u l\u1eadp k\u1ebf ho\u1ea1ch, m\u1eabu d\u1ef1 \u00e1n, h\u01b0\u1edbng d\u1eabn v\u0103n phong, h\u01b0\u1edbng d\u1eabn cho nh\u00e2n vi\u00ean m\u1edbi\u2026<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>T\u00e0i li\u1ec7u cho Sales v\u00e0 Marketing:<\/b><span style=\"font-weight: 400;\"> Blog\/ b\u00e0i b\u00e1o ph\u00e1t h\u00e0nh s\u1ea3n ph\u1ea9m, t\u00e0i li\u1ec7u Marketing, b\u00e0i vi\u1ebft ki\u1ebfn th\u1ee9c n\u1ec1n t\u1ea3ng, C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQs)\u2026<\/span><\/li>\n<\/ul>\n<p><b>C\u00f4ng vi\u1ec7c c\u1ee7a Technical Writer l\u00e0 g\u00ec?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f4ng vi\u1ec7c ch\u00ednh c\u1ee7a Technical Writer l\u00e0:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Tham gia scrums, ph\u1ecfng v\u1ea5n k\u1ef9 s\u01b0, thu th\u1eadp th\u00f4ng tin \u0111\u1ea7u v\u00e0o<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ph\u00e1t tri\u1ec3n t\u00e0i li\u1ec7u d\u1ef1a tr\u00ean ch\u1ee7 \u0111\u1ec1 v\u00e0 theo m\u00f4 h\u00ecnh gia t\u0103ng c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p Agile<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3, Technical Writer c\u1ea7n ph\u1ed1i h\u1ee3p v\u1edbi nhi\u1ec1u b\u00ean li\u00ean quan nh\u01b0 <strong>software developer, tester, product\/ project manager, sales &amp; marketing, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u2026<\/strong> \u0111\u1ec3 thu th\u1eadp t\u1ea5t c\u1ea3 th\u00f4ng tin c\u1ea7n thi\u1ebft.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 d\u1ec5 h\u00ecnh dung h\u01a1n, ch\u00fang t\u00f4i h\u1ecfi Amit v\u1ec1 m\u1ed1i li\u00ean h\u1ec7 gi\u1eefa c\u00f4ng vi\u1ec7c c\u1ee7a Technical Writer v\u1edbi c\u00e1c team ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m kh\u00e1c. <\/span><b><i>T\u1ea1i sao c\u1ea7n m\u1ed9t team technical writing ri\u00eang khi Dev hay QA\/ QC c\u0169ng c\u00f3 th\u1ec3 vi\u1ebft c\u00e1c t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt?<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Theo Amit, Developer ho\u1eb7c QA\/ QC c\u0169ng th\u01b0\u1eddng vi\u1ebft c\u00e1c t\u00e0i li\u1ec7u nh\u01b0 user guides hay release notes, nh\u01b0ng t\u1ed1t nh\u1ea5t v\u1eabn n\u00ean c\u00f3 m\u1ed9t team vi\u1ebft k\u1ef9 thu\u1eadt ri\u00eang.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ec Dev hay <a href=\"https:\/\/itviec.com\/blog\/qa-la-gi-qc-khac-gi-qa\/\" target=\"_blank\" rel=\"noopener\">QA\/QC<\/a> ch\u1ec9 c\u00f3 th\u1ec3 vi\u1ebft ph\u1ea7n k\u1ef9 thu\u1eadt h\u1ecd l\u00e0m, trong khi Technical Writer c\u00f3 th\u1ec3 vi\u1ebft t\u1ea5t c\u1ea3. Developer c\u0169ng th\u01b0\u1eddng gi\u1ecfi vi\u1ebft code h\u01a1n vi\u1ebft v\u0103n, c\u00f2n Technical Writer c\u00f3 n\u1ec1n t\u1ea3ng ng\u00f4n ng\u1eef v\u1eefng ch\u1eafc v\u00e0 c\u00f3 ch\u1ee9ng ch\u1ec9 chuy\u00ean m\u00f4n cho c\u00f4ng vi\u1ec7c n\u00e0y.<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">Theo Amit, c\u00e1c c\u00f4ng ty l\u1edbn nh\u01b0 Cisco c\u00f3 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd n\u1ed9i dung kh\u1ed5ng l\u1ed3 b\u1eb1ng document, khi \u0111\u00f3 h\u1ecd c\u1ea7n c\u00f3 \u0111\u1ed9i ng\u0169 technical writer chuy\u00ean nghi\u1ec7p. <\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u0110i\u1ec1u n\u00e0y mang l\u1ea1i 3 l\u1ee3i \u00edch:<\/span><\/i><\/p>\n<ol>\n<li><b><i> Ch\u1ea5t l\u01b0\u1ee3ng. <\/i><\/b><i><span style=\"font-weight: 400;\">Amit tin r\u1eb1ng \u201cn\u1ebfu t\u1eadp trung v\u00e0o m\u1ed9t l\u0129nh v\u1ef1c, b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n\u201d. V\u00ec v\u1eady, m\u1ed9t Technical Writer chuy\u00ean nghi\u1ec7p ch\u1eafc ch\u1eafn s\u1ebd vi\u1ebft document t\u1ed1t h\u01a1n m\u1ed9t k\u1ef9 s\u01b0.<\/span><\/i><\/li>\n<li><b><i>Th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c. <\/i><\/b><i>Khi c\u00f3 team vi\u1ebft k\u1ef9 thu\u1eadt chuy\u00ean nghi\u1ec7p, c\u00e1c t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch c\u1eb7n k\u1ebd, th\u1eadm ch\u00ed c\u00f3 video h\u01b0\u1edbng d\u1eabn tr\u1ef1c quan. Nh\u1edd \u0111\u00f3, c\u00f4ng ty t\u1ed1n \u00edt chi ph\u00ed cho m\u1ea3ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u01a1n.<\/i><\/li>\n<li><b><i>\u0110\u1ed9 tin c\u1eady. <\/i><\/b><i>N\u1ebfu t\u1ea5t c\u1ea3 c\u00e1c t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c ghi l\u1ea1i x\u00e1c th\u1ef1c v\u00e0 h\u1ee3p ph\u00e1p, kh\u00e1ch h\u00e0ng s\u1ebd tin t\u01b0\u1edfng s\u1ea3n ph\u1ea9m v\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n h\u01a1n.<\/i><\/li>\n<\/ol>\n<\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"II_Quy_trinh_phat_trien_mot_Tai_lieu_ky_thuat\"><\/span><b>II. Quy tr\u00ecnh ph\u00e1t tri\u1ec3n m\u1ed9t T\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ng\u00e0y nay, quy tr\u00ecnh vi\u1ebft k\u1ef9 thu\u1eadt \u0111\u00f2i h\u1ecfi nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 nghi\u00ean c\u1ee9u v\u00e0 ph\u00e1t tri\u1ec3n. Trong ph\u01b0\u01a1ng ph\u00e1p Agile, technical writing n\u00ean \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n song song v\u1edbi vi\u1ec7c ph\u00e1t tri\u1ec3n v\u00e0 test s\u1ea3n ph\u1ea9m trong m\u1ed9t sprint 2 tu\u1ea7n.<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">N\u0103m 2010, m\u1ecdi th\u1ee9 \u0111\u01a1n gi\u1ea3n h\u01a1n nhi\u1ec1u. T\u00e0i li\u1ec7u cho ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c vi\u1ebft trong MS Word v\u00e0 xu\u1ea5t d\u01b0\u1edbi d\u1ea1ng PDF. Nh\u01b0ng b\u00e2y gi\u1edd ch\u00fang ta \u0111\u00e3 c\u00f3 c\u00e1c \u0111\u1ecbnh d\u1ea1ng \u0111\u1ea7u ra \u0111a d\u1ea1ng d\u1ef1a tr\u00ean c\u00f4ng c\u1ee5 bi\u00ean so\u1ea1n XML.<\/span><\/i><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Technical writing l\u00e0 m\u1ed9t quy tr\u00ecnh tu\u1ea7n ho\u00e0n, \u0111\u01b0\u1ee3c g\u1ecdi t\u00ean l\u00e0 <\/span><b>DDLC (Document Development Life Cycle &#8211; V\u00f2ng \u0111\u1eddi ph\u00e1t tri\u1ec3n t\u00e0i li\u1ec7u)<\/b><span style=\"font-weight: 400;\">. DDLC g\u00f3i g\u1ecdn vi\u1ec7c qu\u1ea3n l\u00fd t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt t\u1eeb b\u1ea3n vi\u1ebft nh\u00e1p \u0111\u1ea7u ti\u00ean cho \u0111\u1ebfn b\u01b0\u1edbc duy tr\u00ec v\u00e0 c\u1eadp nh\u1eadt.<\/span><\/p>\n<h3><b>4 giai \u0111o\u1ea1n c\u1ee7a V\u00f2ng \u0111\u1eddi Ph\u00e1t tri\u1ec3n t\u00e0i li\u1ec7u:<\/b><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-25187 aligncenter\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-phases-vi.jpg\" alt=\"technical-writer-la-gi-1\" width=\"800\" height=\"600\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-phases-vi.jpg 640w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-phases-vi-300x225.jpg 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-phases-vi-200x150.jpg 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-phases-vi-100x75.jpg 100w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-phases-vi-600x450.jpg 600w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<ul>\n<li aria-level=\"1\"><b>Giai \u0111o\u1ea1n 1. Ph\u00e2n t\u00edch (Nghi\u00ean c\u1ee9u v\u00e0 thu th\u1eadp th\u00f4ng tin)<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Technical writer nh\u1eadn y\u00eau c\u1ea7u v\u1ec1 t\u00ednh n\u0103ng t\u1eeb Product Owner ho\u1eb7c b\u1ea5t k\u1ef3 ai ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 vi\u1ec7c ra m\u1eaft s\u1ea3n ph\u1ea9m. H\u1ecd ph\u00e2n t\u00edch c\u00e1c y\u00eau c\u1ea7u \u0111\u00f3 v\u00e0 thu th\u1eadp c\u00e1c th\u00f4ng tin sau:<\/span><\/p>\n<p><b>+ Ng\u01b0\u1eddi \u0111\u1ecdc: <\/b><span style=\"font-weight: 400;\">Technical Writer c\u1ea7n bi\u1ebft m\u00ecnh \u0111ang vi\u1ebft cho ai. N\u1ebfu ng\u01b0\u1eddi \u0111\u1ecdc \u1edf level beginner, t\u00e0i li\u1ec7u ch\u1ec9 n\u00ean c\u00f3 c\u00e1c t\u00ednh n\u0103ng c\u01a1 b\u1ea3n v\u00e0 ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n. N\u1ebfu ng\u01b0\u1eddi \u0111\u1ecdc l\u00e0 chuy\u00ean gia, c\u00f3 th\u1ec3 th\u00eam c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao, s\u1eed d\u1ee5ng nhi\u1ec1u t\u1eeb ng\u1eef chuy\u00ean m\u00f4n v\u00e0 hoa m\u1ef9 h\u01a1n.<\/span><\/p>\n<p><b>+ Ki\u1ec3u t\u00e0i li\u1ec7u: <\/b><span style=\"font-weight: 400;\">Tr\u01b0\u1edbc khi vi\u1ebft, Technical Writer c\u1ea7n bi\u1ebft ki\u1ec3u t\u00e0i li\u1ec7u n\u00e0o s\u1ebd hi\u1ec7u qu\u1ea3 nh\u1ea5t. V\u00ed d\u1ee5: Online-help l\u00e0 ki\u1ec3u ph\u00f9 h\u1ee3p nh\u1ea5t \u0111\u1ec3 vi\u1ebft v\u1ec1 UI ph\u1ea7n m\u1ec1m, trong khi User Manual h\u1eefu \u00edch cho c\u00e1c s\u1ea3n ph\u1ea9m ph\u1ea7n c\u1ee9ng.<\/span><\/p>\n<p><b>+ Tool kit: <\/b><span style=\"font-weight: 400;\">B\u1ed9 c\u00f4ng c\u1ee5 tr\u1ee3 gi\u00fap ph\u1ed5 bi\u1ebfn nh\u01b0:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; C\u00f4ng c\u1ee5 bi\u00ean so\u1ea1n: Robohelp, Framemaker, Microsoft Word\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; C\u00f4ng c\u1ee5 ch\u1ee5p m\u00e0n h\u00ecnh: Hijack Pro, SM Snap, MS paint<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; C\u00f4ng c\u1ee5 t\u1ea1o \u0111a ph\u01b0\u01a1ng ti\u1ec7n: Camtasia Studio, Adobe Captivate\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0Ti\u00eau ch\u00ed \u0111\u1ec3 l\u1ef1a ch\u1ecdn c\u00e1c c\u00f4ng c\u1ee5 l\u00e0 d\u1ef1a tr\u00ean ki\u1ec3u t\u00e0i li\u1ec7u. V\u00ed d\u1ee5:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Framemaker v\u00e0 Microsoft Word th\u01b0\u1eddng \u0111\u01b0\u1ee3c ch\u1ecdn \u0111\u1ec3 vi\u1ebft User Manual.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Robohelp d\u00f9ng \u0111\u1ec3 t\u1ea1o Online-help ho\u1eb7c Web-help cho \u1ee9ng d\u1ee5ng.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li aria-level=\"1\"><b>Giai \u0111o\u1ea1n 2: Thi\u1ebft k\u1ebf.\u00a0<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">C\u00f3 4 y\u1ebfu t\u1ed1 Technical Writer c\u1ea7n thi\u1ebft k\u1ebf:<\/span><\/p>\n<p><b>+ Table of content (M\u1ee5c l\u1ee5c):<\/b><span style=\"font-weight: 400;\"> C\u00f3 th\u1ec3 xem l\u00e0 s\u01a1 \u0111\u1ed3 ban \u0111\u1ea7u, h\u1ec7 th\u1ed1ng ph\u00e2n c\u1ea5p ho\u1eb7c ki\u1ebfn \u200b\u200btr\u00fac c\u1ee7a t\u00e0i li\u1ec7u, hi\u1ec3n th\u1ecb r\u00f5 s\u1ed1 trang cho t\u1eebng ch\u1ee7 \u0111\u1ec1.<\/span><\/p>\n<p><b>+ Style Guides \/ Style Sheets: <\/b><span style=\"font-weight: 400;\">G\u1ed3m c\u00e1c ti\u00eau chu\u1ea9n \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n c\u1ee7a to\u00e0n b\u1ed9 t\u00e0i li\u1ec7u. Style guide gi\u00fap x\u00e1c \u0111\u1ecbnh gi\u1ecdng v\u0103n, s\u1eafc th\u00e1i, nh\u1eefng \u0111i\u1ec1u n\u00ean &#8211; kh\u00f4ng n\u00ean l\u00e0m khi vi\u1ebft t\u00e0i li\u1ec7u.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eefng Style guide n\u1ed5i ti\u1ebfng \u0111\u00e3 \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh l\u00e0:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Manual Style of Technical Publication (MSTP) c\u1ee7a Microsoft<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Chicago Manual of Style<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Style of elements c\u1ee7a Shrunk &amp; White<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">Microsoft\u2019s Manual Style of Technical Publications (MSTP) \u0111\u01b0\u1ee3c xem l\u00e0 \u201ckinh th\u00e1nh\u201d c\u1ee7a Technical Writer, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi. Tuy nhi\u00ean, m\u1ed7i c\u00f4ng ty s\u1ebd tu\u1ef3 ch\u1ec9nh style guide d\u1ef1a tr\u00ean s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd.<\/span><\/i><\/p><\/blockquote>\n<p><b>+ Template <\/b><span style=\"font-weight: 400;\">ho\u1eb7c outline: Gi\u00fap thi\u1ebft l\u1eadp c\u1ea5u tr\u00fac t\u00e0i li\u1ec7u, g\u1ed3m c\u00e1c c\u1ea5p \u0111\u1ed9 ti\u00eau \u0111\u1ec1, s\u1ed1 l\u01b0\u1ee3ng b\u1ea3ng v\u00e0 h\u00ecnh \u1ea3nh,&#8230;<\/span><\/p>\n<p><b>+ K\u1ebf ho\u1ea1ch d\u1ef1 \u00e1n: <\/b><span style=\"font-weight: 400;\">Bao g\u1ed3m c\u00e1c chi ti\u1ebft c\u1ee7a d\u1ef1 \u00e1n nh\u01b0: t\u1ed5ng s\u1ed1 ch\u1ee7 \u0111\u1ec1 li\u00ean quan, s\u1ed1 l\u01b0\u1ee3ng Technical Writer tham gia, th\u1eddi gian \u200b\u200bvi\u1ebft v\u00e0 \u0111\u00e1nh gi\u00e1 d\u1ef1 ki\u1ebfn,&#8230;<\/span><b><\/b><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li aria-level=\"1\"><b>Giai \u0111o\u1ea1n 3. Ph\u00e1t tri\u1ec3n n\u1ed9i dung.<\/b><\/li>\n<\/ul>\n<p><b>+ Vi\u1ebft nh\u00e1p:<\/b><span style=\"font-weight: 400;\"> Technical Writer vi\u1ebft b\u1ea3n nh\u00e1p \u0111\u1ea7u ti\u00ean d\u1ef1a tr\u00ean hi\u1ec3u bi\u1ebft c\u1ee7a b\u1ea3n th\u00e2n (v\u00e0 nh\u1eefng g\u00ec h\u1ecd t\u1ef1 nghi\u00ean c\u1ee9u).<\/span><\/p>\n<p><b>+ Review: <\/b><span style=\"font-weight: 400;\">C\u1ea7n \u00edt nh\u1ea5t 2 v\u00f2ng review \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u1ed9i dung th\u1ed1ng nh\u1ea5t v\u00e0 ch\u00ednh x\u00e1c:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Review ng\u00f4n ng\u1eef: Technical Writer t\u1ef1 ki\u1ec3m tra ch\u00ednh t\u1ea3, ng\u1eef ph\u00e1p, d\u1ea5u c\u00e2u\u2026 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ng\u00f4n ng\u1eef nh\u1ea5t qu\u00e1n v\u00e0 tu\u00e2n theo style guide.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8211; Review k\u1ef9 thu\u1eadt: Technical Writer g\u1eedi t\u00e0i li\u1ec7u cho SME (Subject-Matter Expert) review v\u00e0 k\u00fd x\u00e1c nh\u1eadn \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o n\u1ed9i dung ch\u00ednh x\u00e1c v\u1ec1 m\u1eb7t k\u1ef9 thu\u1eadt.<\/span><\/p>\n<blockquote><p><b><i>SME l\u00e0 ai?<\/i><\/b><\/p>\n<p><i><span style=\"font-weight: 400;\">SME c\u00f3 th\u1ec3 l\u00e0 b\u1ea5t k\u1ef3 ai nh\u01b0 Developer, Product Owner, QA\/ QCs &#8211; mi\u1ec5n l\u00e0 c\u00f3 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 c\u00e1c t\u00ednh n\u0103ng v\u00e0 l\u00e0 \u0111\u1ea7u m\u1ed1i li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Trong ph\u01b0\u01a1ng ph\u00e1p Agile, th\u01b0\u1eddng c\u00f3 m\u1ed9t ng\u01b0\u1eddi qu\u1ea3n l\u00fd k\u1ef9 thu\u1eadt cho t\u1eebng t\u00ednh n\u0103ng c\u1ee5 th\u1ec3. Ng\u01b0\u1eddi \u0111\u00f3 ch\u00ednh l\u00e0 SME m\u00e0 Technical Writer c\u1ea7n t\u00ecm \u0111\u1ebfn.<\/span><\/i><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Giai \u0111o\u1ea1n 4. Cung c\u1ea5p &amp; B\u1ea3o tr\u00ec:<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">M\u1ed9t khi t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh v\u00e0 g\u1eedi cho kh\u00e1ch h\u00e0ng, c\u00f4ng vi\u1ec7c c\u1eadp nh\u1eadt v\u00e0 b\u1ea3o tr\u00ec s\u1ebd kh\u00f4ng qu\u00e1 kh\u00f3 kh\u0103n. M\u1ed9t Technical Writer c\u00f3 th\u1ec3 nh\u1eadn tr\u00e1ch nhi\u1ec7m b\u1ea3o tr\u00ec cho 2-3 t\u00e0i li\u1ec7u \u0111\u00e3 \u0111i v\u00e0o ho\u1ea1t \u0111\u1ed9ng.<\/span><\/p>\n<p><b>+ B\u1ea3o qu\u1ea3n: <\/b><span style=\"font-weight: 400;\">T\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt c\u1ea7n \u0111\u01b0\u1ee3c b\u1ea3o qu\u1ea3n \u0111\u1ec3 c\u00f3 th\u1ec3 t\u00e1i s\u1eed d\u1ee5ng. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd n\u1ed9i dung (CMS) nh\u01b0 Microsoft SharePoint, Astoria v\u00e0 Documentum s\u1ebd r\u1ea5t h\u1eefu \u00edch \u1edf \u0111\u00e2y<\/span><\/p>\n<p><b>\u00a0+ C\u1eadp nh\u1eadt: <\/b><span style=\"font-weight: 400;\">N\u1ebfu team trong nh\u00e0 ho\u1eb7c kh\u00e1ch h\u00e0ng report bug, Developer s\u1ebd fix l\u1ed7i, sau \u0111\u00f3 th\u1ea3o lu\u1eadn v\u1edbi Technical Writer \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c thay \u0111\u1ed5i trong t\u00ednh n\u0103ng. Sau \u0111\u00f3, Technical Writer n\u00e0o vi\u1ebft document s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u1eadp nh\u1eadt l\u1ea1i t\u1ea5t c\u1ea3 c\u00e1c t\u00e0i li\u1ec7u li\u00ean quan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">DDLC l\u00e0 m\u1ed9t v\u00f2ng l\u1eb7p. \u0110\u1ec3 qu\u1ea3n l\u00fd v\u00f2ng l\u1eb7p n\u00e0y, b\u1ea1n c\u1ea7n c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd quy tr\u00ecnh h\u1ee3p t\u00e1c nh\u01b0 <a href=\"https:\/\/itviec.com\/blog\/jira-la-gi\/\" target=\"_blank\" rel=\"noopener\">Jira<\/a>, Rally. VD: Manager c\u00f3 th\u1ec3 t\u1ea1o checklist g\u1ed3m 2 &#8211; 16 m\u1ee5c, Technical Writer s\u1ebd \u0111\u00e1nh d\u1ea5u v\u00e0o c\u00e1c m\u1ee5c m\u00ecnh \u0111\u00e3 l\u00e0m xong nh\u01b0: ki\u1ec3m tra ng\u1eef ph\u00e1p, style guide, k\u1ef9 thu\u1eadt\u2026<\/span><\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">Quy tr\u00ecnh t\u00f3m t\u1eaft \u0111\u1ec3 b\u1eaft \u0111\u1ea7u vi\u1ebft t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt c\u01a1 b\u1ea3n:<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Vi\u1ebft t\u1ef1 do<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Brainstorm<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Nghi\u00ean c\u1ee9u \/ L\u1eadp k\u1ebf ho\u1ea1ch<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Ph\u00e1c th\u1ea3o \/ Thi\u1ebft k\u1ebf<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Vi\u1ebft nh\u00e1p<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">S\u1eeda (v\u00e0 ti\u1ebfp t\u1ee5c s\u1eeda)<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Hi\u1ec7u \u0111\u00ednh v\u00e0 ch\u1ec9nh s\u1eeda l\u1ea7n cu\u1ed1i<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Xu\u1ea5t b\u1ea3n<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">B\u1ea3o qu\u1ea3n v\u00e0 c\u1eadp nh\u1eadt<\/span><\/i><\/li>\n<\/ul>\n<\/blockquote>\n<h3><b>2. Nguy\u00ean t\u1eafc \u0111\u1ec3 vi\u1ebft m\u1ed9t b\u1ea3n technical writing ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Amit cung c\u1ea5p m\u1ed9t s\u1ed1 t\u1eeb kh\u00f3a \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">D\u00f9ng \u0111\u00fang ng\u1eef ph\u00e1p<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Vi\u1ebft ng\u1eafn g\u1ecdn<\/span><\/li>\n<li><span style=\"font-weight: 400;\">D\u00f9ng th\u1ec3 ch\u1ee7 \u0111\u1ed9ng, gi\u1ecdng v\u0103n t\u00edch c\u1ef1c v\u00e0 trung l\u1eadp v\u1ec1 gi\u1edbi t\u00ednh<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Tr\u00e1nh nh\u1eefng c\u00e2u d\u00e0i d\u00f2ng v\u00e0 ph\u1ee9c t\u1ea1p<\/span><\/li>\n<li><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng d\u1ea5u c\u00e2u ch\u00ednh x\u00e1c\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">L\u00e0m theo style guide v\u00e0 template<\/span><\/li>\n<li><span style=\"font-weight: 400;\">D\u00f9ng c\u1ea5u tr\u00fac song song v\u00e0 c\u00e1ch vi\u1ebft t\u1ed1i gi\u1ea3n<\/span><\/li>\n<\/ul>\n<blockquote><p><i><span style=\"font-weight: 400;\">Tr\u01b0\u1edbc \u0111\u00e2y, m\u1ecdi th\u00f4ng tin l\u1eabn l\u1ed9n trong m\u1ed9t t\u00e0i li\u1ec7u duy nh\u1ea5t d\u00e0i \u200b\u200b100 &#8211; 200 trang g\u00e2y kh\u00f3 kh\u0103n cho ng\u01b0\u1eddi d\u00f9ng. Hi\u1ec7n nay, c\u00e1c t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c chia th\u00e0nh c\u00e1c ph\u1ea7n nh\u1ecf. \u0110\u1ed9 d\u00e0i t\u00e0i li\u1ec7u trung b\u00ecnh cho m\u1ed9t t\u00ednh n\u0103ng ch\u1ec9 kho\u1ea3ng 1-2 trang. Trong m\u1ed9t th\u00e1ng, team c\u1ee7a Amit s\u1ebd ph\u00e1t tri\u1ec3n 10 &#8211; 15 trang t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt cho 10 t\u00ednh n\u0103ng kh\u00e1c nhau.<\/span><\/i><\/p><\/blockquote>\n<h3><b>3. Technical writing kh\u00e1c g\u00ec v\u1edbi Content writing?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ch\u00e2m bi\u1ebfm, c\u1ea3m x\u00fac ho\u1eb7c h\u00e0i h\u01b0\u1edbc \u0111\u1ec1u kh\u00f4ng \u0111\u01b0\u1ee3c khuy\u1ebfn kh\u00edch trong c\u00e1c Style guide c\u1ee7a technical writing, kh\u00e1c v\u1edbi khi vi\u1ebft content, blog ho\u1eb7c t\u00e0i li\u1ec7u marketing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u01b0 Amit nh\u1eadn \u0111\u1ecbnh: \u201cT\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt ph\u1ea3i l\u00e0 nh\u1eefng h\u01b0\u1edbng d\u1eabn ho\u1eb7c m\u1ec7nh l\u1ec7nh \u0111\u01a1n gi\u1ea3n. Ch\u1ec9 v\u1eady th\u00f4i, kh\u00f4ng c\u1ea3m x\u00fac, kh\u00f4ng th\u1ea5u c\u1ea3m\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t \u0111i\u1ec3m kh\u00e1c bi\u1ec7t n\u1eefa l\u00e0 t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt r\u1ea5t n\u1eb7ng t\u00ednh \u201ck\u1ef9 thu\u1eadt\u201d, v\u00ec v\u1eady ch\u1ec9 c\u00f3 kh\u00e1n gi\u1ea3 m\u1ee5c ti\u00eau c\u1ee7a t\u00e0i li\u1ec7u \u0111\u00f3 m\u1edbi c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c, trong khi g\u1ea7n nh\u01b0 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ecdc \u0111\u1ec1u hi\u1ec3u \u0111\u01b0\u1ee3c n\u1ed9i dung blog.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-25188 aligncenter\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-1-vi.jpg\" alt=\"technical-writer-la-gi-2\" width=\"1600\" height=\"1200\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-1-vi.jpg 640w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-1-vi-300x225.jpg 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-1-vi-200x150.jpg 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-1-vi-100x75.jpg 100w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-1-vi-600x450.jpg 600w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"III_Lam_the_nao_de_tro_thanh_Technical_Writer\"><\/span><b>III. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tr\u1edf th\u00e0nh Technical Writer?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Theo Amit, b\u1ea5t k\u1ef3 ai c\u00f3 nh\u1eefng t\u1ed1 ch\u1ea5t sau \u0111\u1ec1u c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh <strong>Fresher Technical Writer<\/strong>:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ngo\u1ea1i ng\u1eef t\u1ed1t<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ch\u00fa \u00fd \u0111\u1ebfn chi ti\u1ebft<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ch\u00fa tr\u1ecdng ch\u1ea5t l\u01b0\u1ee3ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng nghi\u00ean c\u1ee9u v\u00e0 ph\u00e2n t\u00edch t\u1ed1t, \u0111\u1eb7c bi\u1ec7t l\u00e0 ph\u00e2n t\u00edch \u0111\u1ed1i t\u01b0\u1ee3ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Giao ti\u1ebfp t\u1ed1t, c\u00f3 th\u1ec3 c\u1ed9ng t\u00e1c v\u1edbi c\u00e1c team kh\u00e1c nhau \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00f3 kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c h\u1ee3p t\u00e1c<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00ednh s\u1edf h\u1eefu (ownership)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">K\u1ef9 n\u0103ng \u0111a nhi\u1ec7m v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n khi l\u00e0m nhi\u1ec1u d\u1ef1 \u00e1n c\u00f9ng l\u00fac<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ee9ng th\u00fa v\u1edbi vi\u1ec7c nghi\u00ean c\u1ee9u s\u00e2u \u0111\u1ec3 hi\u1ec3u v\u1ec1 s\u1ea3n ph\u1ea9m<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hi\u1ec3u c\u01a1 b\u1ea3n v\u1ec1 code l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf \u0111\u1ec3 ph\u00e1t tri\u1ec3n t\u00e0i li\u1ec7u v\u1ec1 API ho\u1eb7c cho Developer, ho\u1eb7c c\u00f3 th\u1ec3 d\u00f9ng code snippet \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 ph\u00e1t tri\u1ec3n th\u00e0nh <strong>Senior Technical Writer,<\/strong> b\u1ea1n c\u1ea7n r\u00e8n luy\u1ec7n th\u00eam nh\u1eefng k\u1ef9 n\u0103ng sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110a nhi\u1ec7m<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u00e0m vi\u1ec7c song song tr\u00ean nhi\u1ec1u d\u1ef1 \u00e1n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u01b0\u1edbng d\u1eabn\/ c\u1ed1 v\u1ea5n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh \u0111\u1ec3 gi\u1ea3m b\u1edbt c\u00f4ng vi\u1ec7c<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">V\u1ec1 c\u00e1ch <strong>c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng vi\u1ebft k\u1ef9 thu\u1eadt<\/strong>, Amit \u0111\u01b0a ra m\u1ed9t s\u1ed1 l\u1eddi khuy\u00ean:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u1eadp th\u00f3i quen \u0111\u1ecdc \u0111\u1ec3 \u201cn\u00e2ng tr\u00ecnh\u201d ng\u1eef ph\u00e1p v\u00e0 ng\u00f4n ng\u1eef\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ef1c h\u00e0nh nhi\u1ec1u h\u01a1n v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 so\u1ea1n th\u1ea3o d\u1ef1a tr\u00ean XML<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u1ed9ng t\u00e1c v\u1edbi c\u00e1c Technical Writer kh\u00e1c<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tham d\u1ef1 c\u00e1c s\u1ef1 ki\u1ec7n v\u1ec1 technical writing \u0111\u1ec3 c\u1eadp nh\u1eadt xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tham gia c\u00e1c kho\u00e1 h\u1ecdc c\u00f3 ch\u1ee9ng ch\u1ec9 li\u00ean quan \u0111\u1ebfn vi\u1ebft technical writing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u1ef1c h\u00e0nh di\u1ec5n thuy\u1ebft tr\u01b0\u1edbc \u0111\u00e1m \u0111\u00f4ng\/ toastmasters<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"IV_Dinh_huong_phat_trien_su_nghiep_cua_Technical_Writer\"><\/span><b>IV. \u0110\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p c\u1ee7a Technical Writer<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Hi\u1ec7n nay, nhi\u1ec1u l\u0129nh v\u1ef1c c\u00f3 nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng m\u1ea1nh m\u1ebd v\u1edbi v\u1ecb tr\u00ed Technical Writer, trong \u0111\u00f3 c\u00f3:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u1ea1ng &#8211; vi\u1ec5n th\u00f4ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u01b0u tr\u1eef \u0111\u00e1m m\u00e2y<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00f4ng nghi\u1ec7p ch\u1ea5t b\u00e1n d\u1eabn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u00e0i ch\u00ednh \/ ng\u00e2n h\u00e0ng<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Truy\u1ec1n th\u00f4ng v\u00e0 gi\u1ea3i tr\u00ed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">T\u01b0\u0323 \u0111\u00f4\u0323ng ho\u00e1 c\u00f4ng nghi\u00ea\u0323p<\/span><\/li>\n<\/ul>\n<p><b>N\u1ebfu b\u1ea1n quy\u1ebft \u0111\u1ecbnh theo \u0111u\u1ed5i ngh\u1ec1 Technical Writer, c\u00f3 hai \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p cho b\u1ea1n:<\/b><\/p>\n<p><b>1. Th\u0103ng ti\u1ebfn l\u00ean Qu\u1ea3n l\u00fd\/ Gi\u00e1m \u0111\u1ed1c: <\/b>N\u1ebfu h\u1ecdc th\u00eam c\u00e1c ng\u00f4n ng\u1eef l\u1eadp tr\u00ecnh nh\u01b0 Java ho\u1eb7c Python, \u0111\u1ed3ng th\u1eddi ho\u00e0n th\u00e0nh ch\u1ee9ng ch\u1ec9 API v\u00e0 qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, b\u1ea1n c\u00f3 th\u1ec3 th\u0103ng ti\u1ebfn l\u00ean BA, Project Manager, Product Owner, ho\u1eb7c Delivery Manager. N\u1ebfu l\u00e0m vi\u1ec7c trong m\u1ed9t t\u1eadp \u0111o\u00e0n l\u1edbn, b\u1ea1n th\u1eadm ch\u00ed c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh Director \/ VP c\u1ee7a m\u1ea3ng qu\u1ea3n l\u00fd t\u00e0i li\u1ec7u.<\/p>\n<blockquote><p>Xem th\u00eam vi\u1ec7c l\u00e0m Java ch\u1ea5t <a href=\"https:\/\/itviec.com\/viec-lam-it\/java?utm_source=blog_04112022&amp;utm_medium=anchor_text&amp;utm_campaign=daily\" target=\"_blank\" rel=\"noopener\">t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n<p>Xem th\u00eam vi\u1ec7c l\u00e0m Product Manager ch\u1ea5t <a href=\"https:\/\/itviec.com\/viec-lam-it\/product-manager?utm_source=blog_20102022&amp;utm_medium=anchor_text&amp;utm_campaign=daily\" target=\"_blank\" rel=\"noopener\">t\u1ea1i \u0111\u00e2y<\/a><\/p><\/blockquote>\n<p><b>2. Ti\u1ebfp t\u1ee5c l\u00e0 m\u1ed9t Technical Writer \u0111\u1ed9c l\u1eadp:<\/b> \u0110i\u1ec3m kh\u00e1c bi\u1ec7t l\u1edbn nh\u1ea5t l\u00e0 l\u01b0\u01a1ng c\u1ee7a b\u1ea1n s\u1ebd th\u1ea5p h\u01a1n so v\u1edbi ng\u01b0\u1eddi thu\u1ed9c c\u1ea5p qu\u1ea3n l\u00fd.<\/p>\n<blockquote><p><i><span style=\"font-weight: 400;\">Nh\u1eadn \u0111\u1ecbnh v\u1ec1 \u00fd ki\u1ebfn cho r\u1eb1ng: <strong>&#8220;\u0110\u1ed1i v\u1edbi Technical Writer, c\u00e0ng t\u1eadp trung v\u00e0o th\u1ecb tr\u01b0\u1eddng ng\u00e1ch c\u00e0ng t\u1ed1t cho s\u1ef1 nghi\u1ec7p&#8221;<\/strong>, Amit kh\u00f4ng \u0111\u1ed3ng t\u00ecnh. Anh cho r\u1eb1ng, tinh th\u00f4ng ki\u1ebfn th\u1ee9c c\u1ee7a m\u1ed9t l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n v\u01b0\u1ee3t tr\u1ed9i trong l\u0129nh v\u1ef1c \u0111\u00f3, nh\u01b0ng s\u1ebd gi\u1edbi h\u1ea1n ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n. L\u00e0 m\u1ed9t Technical Writer, Amit tin r\u1eb1ng vi\u1ebft l\u00e1ch m\u1edbi l\u00e0 k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t, do \u0111\u00f3 b\u1ea1n n\u00ean s\u1eb5n s\u00e0ng vi\u1ebft cho b\u1ea5t k\u1ef3 l\u0129nh v\u1ef1c ho\u1eb7c c\u00f4ng ngh\u1ec7 n\u00e0o. N\u00f3 s\u1ebd m\u1edf r\u1ed9ng v\u00e0 \u0111a d\u1ea1ng h\u00f3a c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n<\/span><\/i><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p><\/blockquote>\n<p><b>M\u1ee9c l\u01b0\u01a1ng c\u1ee7a Technical Writer<\/b><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ee9c l\u01b0\u01a1ng c\u1ee7a m\u1ed9t Technical Writer \u0111\u1ed9c l\u1eadp (kh\u00f4ng ph\u1ea3i qu\u1ea3n l\u00fd) c\u00f3 th\u1ec3 dao \u0111\u1ed9ng t\u1eeb<strong> 1500 &#8211; 6000USD\/ th\u00e1ng<\/strong> (\u1edf khu v\u1ef1c \u1ea2 R\u1eadp).<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u1ed1i v\u1edbi junior: <\/b><span style=\"font-weight: 400;\">M\u1ee9c l\u01b0\u01a1ng 1000 &#8211; 1500 USD\/ th\u00e1ng cho v\u1ecb tr\u00ed c\u1ed9ng t\u00e1c vi\u00ean n\u1ebfu ch\u01b0a th\u00e0nh th\u1ea1o c\u00f4ng c\u1ee5, s\u1ea3n ph\u1ea9m, style guide\u2026<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0110\u1ed1i v\u1edbi mid-level\/ senior: <\/b><span style=\"font-weight: 400;\">B\u1ea1n c\u1ea7n h\u1ecdc r\u1ea5t nhi\u1ec1u v\u1ec1 quy tr\u00ecnh vi\u1ebft v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 bi\u00ean so\u1ea1n trong 2 &#8211; 4 n\u0103m \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c level n\u00e0y, khi \u0111\u00f3 m\u1ee9c l\u01b0\u01a1ng c\u1ee7a b\u1ea1n s\u1ebd t\u0103ng l\u00ean.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u1ee9c l\u01b0\u01a1ng cao nh\u1ea5t (5000 &#8211; 6000USD \/ th\u00e1ng)<\/b><span style=\"font-weight: 400;\"> \u0111\u01b0\u1ee3c tr\u1ea3 cho technical writer c\u00f3 th\u1ec3 hi\u1ec3u c\u00e1c ng\u00f4n ng\u1eef l\u1eadp tr\u00ecnh nh\u01b0 Python, Java, ho\u1eb7c c\u00f3 th\u1ec3 \u0111\u1ecdc API v\u00e0 t\u00e0i li\u1ec7u d\u00e0nh cho developer. B\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t kho\u1ea3ng 10 &#8211; 15 n\u0103m \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c level n\u00e0y.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">M\u1ee9c l\u01b0\u01a1ng c\u1ee7a technical writer \u1edf c\u00f4ng ty outsource c\u00f3 th\u1ec3 th\u1ea5p h\u01a1n so v\u1edbi l\u01b0\u01a1ng \u1edf c\u00f4ng ty product.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><strong>V\u1ec1 bonus:<\/strong> B\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c 100% ti\u1ec1n th\u01b0\u1edfng d\u1ef1 \u00e1n n\u1ebfu ho\u00e0n th\u00e0nh c\u00e1c y\u00eau c\u1ea7u nh\u01b0: n\u0103ng su\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng, kh\u1ea3 n\u0103ng c\u1ed9ng t\u00e1c nh\u00f3m v\u00e0 d\u1ef1a tr\u00ean hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00f4ng ty.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"V_Tai_lieu_danh_cho_Technical_Writer\"><\/span><b>V. T\u00e0i li\u1ec7u d\u00e0nh cho Technical Writer<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><b>S\u00e1ch tham kh\u1ea3o d\u00e0nh cho Technical Writer:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u00e1ch ng\u1eef ph\u00e1p: <\/span><i><span style=\"font-weight: 400;\">Wren and martin\u00a0<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Style guide: <em>Manual of Style for Technical Publications<\/em> (<\/span><i><span style=\"font-weight: 400;\">MSTP) c\u1ee7a Microsoft<\/span><\/i><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Technical Communication 12th Edition<\/span><\/i><span style=\"font-weight: 400;\"> c\u1ee7a Mike Markel<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">The Insider&#8217;s Guide to Technical Writing<\/span><\/i><span style=\"font-weight: 400;\"> c\u1ee7a Krista Van Laan<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">Technical Writing Process: The simple, five-step guide that anyone can use to create technical documents such as user guides, manuals, and procedures<\/span><\/i><span style=\"font-weight: 400;\"> c\u1ee7a Kieran Morgan<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">The Handbook of Technical Writing with 2020 APA Update 12th Edition<\/span><\/i><span style=\"font-weight: 400;\"> c\u1ee7a Gerald J. Alred, Walter E. Oliu &amp;\u00a0 Charles T. Brusaw<\/span><\/li>\n<\/ul>\n<h3><b>C\u00e1c kho\u00e1 h\u1ecdc d\u00e0nh cho Technical Writer<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c kho\u00e1 technical writing c\u01a1 b\u1ea3n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.udemy.com\/course\/coding-for-writers-1-basic-programming\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Coding for writers: Basic programming<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c kho\u00e1 h\u1ecdc v\u1ec1 API v\u00e0 developer documentations\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c kho\u00e1 h\u1ecdc v\u1ec1 Ki\u1ebfn tr\u00fac th\u00f4ng tin (Information architecture) v\u00e0 B\u1ea3n \u0111\u1ed3 th\u00f4ng tin (Information mapping)<\/span><\/li>\n<\/ul>\n<h3><b>Nh\u1eefng Technical Writer n\u00ean theo d\u00f5i: <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Keith Johnson, Sandhya Ranganathan, Anu Kothari, Anupama Honamore, Suraj Pratap.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"VI_Kinh_nghiem_thuc_te_cua_mot_Technical_Writer\"><\/span><b>VI. Kinh nghi\u1ec7m th\u1ef1c t\u1ebf c\u1ee7a m\u1ed9t Technical Writer<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li><b> Quy\u1ebft \u0111\u1ecbnh b\u01b0\u1edbc ngo\u1eb7t trong s\u1ef1 nghi\u1ec7p:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Amit b\u1eaft \u0111\u1ea7u v\u1edbi v\u1ecb tr\u00ed Technical Writer trong l\u0129nh v\u1ef1c H\u00e0ng kh\u00f4ng v\u0169 tr\u1ee5 v\u1edbi s\u1ea3n ph\u1ea9m l\u00e0 s\u1ed5 tay h\u01b0\u1edbng d\u1eabn b\u1ea3o d\u01b0\u1ee1ng linh ki\u1ec7n m\u00e1y bay. So v\u1edbi c\u00e1c c\u00f4ng ty ph\u1ea7n m\u1ec1m, m\u1ee9c l\u01b0\u01a1ng \u1edf \u0111\u00e2y r\u1ea5t th\u1ea5p. Trong su\u1ed1t 6 n\u0103m, c\u00f4ng vi\u1ec7c kh\u00f4ng c\u00f3 nhi\u1ec1u thay \u0111\u1ed5i n\u00ean Amit mu\u1ed1n t\u00ecm ki\u1ebfm \u0111i\u1ec1u g\u00ec \u0111\u00f3 m\u1edbi m\u1ebb h\u01a1n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sau \u0111\u00f3, anh quy\u1ebft \u0111\u1ecbnh chuy\u1ec3n sang l\u00e0m Technical Writer cho l\u0129nh v\u1ef1c ph\u1ea7n m\u1ec1m v\u00e0 nh\u1eadn ra: C\u00f3 m\u1ed9t kho\u1ea3ng c\u00e1ch r\u1ea5t l\u1edbn gi\u1eefa l\u01b0\u01a1ng th\u01b0\u1edfng, s\u1ef1 c\u00e2n b\u1eb1ng c\u00f4ng vi\u1ec7c &#8211; cu\u1ed9c s\u1ed1ng, con ng\u01b0\u1eddi v\u00e0 c\u00f4ng ngh\u1ec7 \u1edf \u0111\u00e2y. Sau quy\u1ebft \u0111\u1ecbnh b\u01b0\u1edbc ngo\u1eb7t \u0111\u00f3, Amit \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p t\u1ed1t h\u01a1n.<\/span><\/p>\n<ol start=\"2\">\n<li><b> Kh\u00f3 kh\u0103n &amp; \u00e1p l\u1ef1c c\u1ee7a m\u1ed9t Technical Writer l\u00e0 g\u00ec?<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">V\u1edbi Amit, kh\u00f3 kh\u0103n l\u1edbn nh\u1ea5t c\u1ee7a Technical Writer ch\u1ee7 y\u1ebfu \u1edf <\/span><b>vi\u1ec7c giao ti\u1ebfp v\u1edbi c\u00e1c b\u00ean li\u00ean quan <\/b><span style=\"font-weight: 400;\">\u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c review v\u00e0 ph\u00ea duy\u1ec7t \u0111\u00fang h\u1ea1n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5, trong Agile, code c\u00f3 th\u1ec3 thay \u0111\u1ed5i ph\u00fat ch\u00f3t. Khi \u0111\u00f3, Technical Writer c\u1ea7n c\u00f3 th\u00f4ng tin t\u1eeb Developer, nh\u01b0ng \u201cc\u00e1i kh\u00f3\u201d l\u00e0 khi Dev m\u1ea3i vi\u1ebft code v\u00e0 kh\u00f4ng ph\u1ea3n h\u1ed3i ngay. Gi\u1ea3i ph\u00e1p c\u1ee7a Amit l\u00e0 d\u00e0nh nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 \u201ch\u1ecdc\u201d k\u1ef9 v\u1ec1 s\u1ea3n ph\u1ea9m. Nh\u1edd \u0111\u00f3, ngay c\u1ea3 khi Dev kh\u00f4ng ph\u1ea3n h\u1ed3i s\u1edbm, Technical Writer c\u0169ng c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n v\u00e0 vi\u1ebft nh\u00e1p, sau \u0111\u00f3 ch\u1ec9 c\u1ea7n m\u1ed9t cu\u1ed9c g\u1ecdi nhanh \u0111\u1ec3 \u201cch\u1ed1t\u201d v\u1edbi Dev.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, <\/span><b>\u00e1p l\u1ef1c c\u00f3 th\u1ec3 nhi\u1ec1u h\u01a1n n\u1ebfu b\u1ea1n l\u00e0m trong m\u00f4i tr\u01b0\u1eddng startup<\/b><span style=\"font-weight: 400;\">. Khi c\u00f4ng ty kh\u00f4ng c\u00f3 ng\u00e2n s\u00e1ch cho m\u1ed9t team Technical Writer m\u1ea1nh, team 4-5 ng\u01b0\u1eddi c\u00f3 th\u1ec3 ph\u1ea3i l\u00e0m c\u00f4ng vi\u1ec7c \u0111\u00e1ng l\u1ebd c\u1ea7n t\u1edbi 10 ng\u01b0\u1eddi.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tuy v\u1eady, l\u00e0m Technical Writer s\u1ebd kh\u00f4ng qu\u00e1 kh\u00f3 n\u1ebfu b\u1ea1n h\u1ecdc h\u1ecfi nhanh, hi\u1ec3u s\u1ea3n ph\u1ea9m d\u1ec5 d\u00e0ng v\u00e0 s\u1eb5n s\u00e0ng m\u00e0y m\u00f2 nghi\u00ean c\u1ee9u. <\/span><b>\u0110\u1eebng ngh\u0129 Technical Writer ch\u1ec9 c\u1ea7n ng\u1ed3i ch\u1edd ng\u01b0\u1eddi kh\u00e1c cung c\u1ea5p th\u00f4ng tin \u0111\u1ec3 vi\u1ebft, tr\u00ean th\u1ef1c t\u1ebf h\u1ecd lu\u00f4n ph\u1ea3i l\u00e0 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng.<\/b><\/p>\n<ol start=\"3\">\n<li><b> Sai l\u1ea7m \u0111\u00e1ng nh\u1edb nh\u1ea5t c\u1ee7a m\u1ed9t Technical Writer 9 n\u0103m:<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Sai l\u1ea7m \u0111\u1ec3 l\u1ea1i b\u00e0i h\u1ecdc s\u00e2u s\u1eafc nh\u1ea5t cho Amit x\u1ea3y ra v\u00e0o n\u0103m th\u1ee9 4 &#8211; 5 trong s\u1ef1 nghi\u1ec7p, khi anh l\u00e0m cho Automation Anywhere &#8211; m\u1ed9t c\u00f4ng ty l\u00e0m v\u1ec1 RPA v\u1edbi s\u1ea3n ph\u1ea9m chatbot tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m \u0111ang \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n nh\u01b0ng th\u1eddi gian ph\u00e1t h\u00e0nh t\u00e0i li\u1ec7u \u0111ang t\u1edbi g\u1ea7n. Do \u0111\u00f3, Amit \u0111\u00e3 t\u1ef1 vi\u1ebft 2-3 b\u01b0\u1edbc c\u00e0i \u0111\u1eb7t d\u1ef1a tr\u00ean kinh nghi\u1ec7m c\u1ee7a m\u00ecnh v\u00e0 b\u1ecf qua b\u01b0\u1edbc x\u00e1c minh k\u1ef9 thu\u1eadt. C\u00e1c b\u01b0\u1edbc \u0111\u00f3 hi\u1ec3n hi\u00ean kh\u00f4ng ch\u00ednh x\u00e1c n\u00ean ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c c\u00e0i \u0111\u1eb7t.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">B\u00e0i h\u1ecdc r\u00fat ra c\u1ee7a Amit l\u00e0<\/span><b> &#8220;\u0111\u1eebng bao gi\u1edd tin v\u00e0o b\u1ea3n n\u0103ng c\u1ee7a b\u1ea1n&#8221;<\/b><span style=\"font-weight: 400;\">. Lu\u00f4n xem x\u00e9t c\u00e1c th\u00f4ng s\u1ed1 k\u1ef9 thu\u1eadt c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 th\u1ea9m \u0111\u1ecbnh tr\u01b0\u1edbc khi k\u1ebft lu\u1eadn. Lu\u00f4n d\u1ef1a v\u00e0o data v\u00e0 x\u00e1c minh th\u00f4ng tin v\u1edbi SME cho \u0111\u1ebfn khi m\u1ecdi th\u1ee9 r\u00f5 r\u00e0ng, c\u0169ng nh\u01b0 s\u1eb5n s\u00e0ng th\u1ea3o lu\u1eadn tr\u01b0\u1edbc khi vi\u1ebft, xu\u1ea5t b\u1ea3n ho\u1eb7c g\u1eedi t\u00e0i li\u1ec7u cho kh\u00e1ch h\u00e0ng. N\u1ebfu kh\u00f4ng s\u1ebd x\u1ea3y ra r\u1ee7i ro khi\u1ebfn kh\u00e1ch h\u00e0ng m\u1ea5t tin t\u01b0\u1edfng v\u00e0o doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-25189 aligncenter\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-2-vi.jpg\" alt=\"technical-writer-la-gi-3\" width=\"1600\" height=\"1200\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-2-vi.jpg 640w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-2-vi-300x225.jpg 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-2-vi-200x150.jpg 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-2-vi-100x75.jpg 100w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-quote-2-vi-600x450.jpg 600w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<ol start=\"4\">\n<li><b> L\u1eddi khuy\u00ean cho c\u00e1c Technical Writer t\u01b0\u01a1ng lai:<\/b><\/li>\n<\/ol>\n<ul>\n<li>Hi\u1ec3u \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 ai (r\u1ea5t quan tr\u1ecdng).<\/li>\n<li><span style=\"font-weight: 400;\">Hi\u1ec3u r\u00f5 m\u1ee9c \u0111\u1ed9 \u201ck\u1ef9 thu\u1eadt\u201d c\u1ee7a t\u00e0i li\u1ec7u. V\u00ed d\u1ee5: User guide hay Quick start guide kh\u00f4ng qu\u00e1 n\u1eb7ng t\u00ednh \u201ck\u1ef9 thu\u1eadt\u201d, m\u00e0 ch\u1ec9 cung c\u1ea5p c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Gi\u1eef t\u00ednh nh\u1ea5t qu\u00e1n, lu\u00f4n n\u00e2ng cao k\u1ef9 n\u0103ng chuy\u00ean m\u00f4n v\u00e0 c\u1eadp nh\u1eadt c\u00e1c xu h\u01b0\u1edbng m\u1edbi tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Lu\u00f4n tu\u00e2n th\u1ee7 style guide c\u1ee7a c\u00f4ng ty, b\u1eb1ng c\u00e1ch xem l\u1ea1i c\u00e1c t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111i\u1ec3m chung v\u1ec1 gi\u1ecdng \u0111i\u1ec7u, ng\u00f4n ng\u1eef v\u00e0 b\u1ea3n quy\u1ec1n. N\u1ebfu c\u00e1c t\u00e0i li\u1ec7u v\u1ec1 sau kh\u00e1c ho\u00e0n to\u00e0n v\u1edbi t\u00e0i li\u1ec7u tr\u01b0\u1edbc \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 s\u1ebd b\u1ed1i r\u1ed1i kh\u00f4ng bi\u1ebft \u0111\u00f3 l\u00e0 t\u00e0i li\u1ec7u \u201cch\u00ednh ch\u1ee7\u201d hay \u0111\u00e3 \u0111\u01b0\u1ee3c sao ch\u00e9p b\u1ea5t h\u1ee3p ph\u00e1p.<\/span><\/li>\n<\/ul>\n<p><!--more--><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Thong_tin_ve_Amit_Singh\"><\/span><b>Th\u00f4ng tin v\u1ec1 Amit Singh<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-25193 \" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/Amit-Wizeline-366x450.jpg\" alt=\"technical-writer-la-gi-expert\" width=\"215\" height=\"264\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/Amit-Wizeline-366x450.jpg 366w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/Amit-Wizeline-244x300.jpg 244w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/Amit-Wizeline.jpg 520w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/Amit-Wizeline-163x200.jpg 163w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/Amit-Wizeline-81x100.jpg 81w\" sizes=\"auto, (max-width: 215px) 100vw, 215px\" \/>V\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7, Technical Writer tr\u1edf th\u00e0nh \u201cc\u1ea7u n\u1ed1i\u201d gi\u1eefa ng\u01b0\u1eddi s\u00e1ng t\u1ea1o c\u00f4ng ngh\u1ec7 v\u00e0 ng\u01b0\u1eddi d\u00f9ng. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u khi\u1ebfn Amit quan t\u00e2m \u0111\u1ebfn l\u0129nh v\u1ef1c technical writing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amit b\u1eaft \u0111\u1ea7u h\u00e0nh tr\u00ecnh l\u00e0m Technical Writer v\u00e0o n\u0103m 2010 v\u00e0 gia nh\u1eadp Wizeline v\u00e0o n\u0103m 2021. Anh \u1ea5y y\u00eau c\u00e1ch ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00f4ng ty, v\u0103n h\u00f3a v\u00e0 gi\u00e1 tr\u1ecb mang l\u1ea1i cho kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trong s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh, Amit \u0111\u00e3 l\u00e0m vi\u1ec7c trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau nh\u01b0 vi\u1ec5n th\u00f4ng, m\u1ea1ng, l\u01b0u tr\u1eef d\u1eef li\u1ec7u, truy\u1ec1n th\u00f4ng v\u00e0 gi\u1ea3i tr\u00ed, t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh b\u1eb1ng robot v\u00e0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed\u2026v\u00e0 v\u1edbi nhi\u1ec1u lo\u1ea1i t\u00e0i li\u1ec7u kh\u00e1c nhau nh\u01b0 User guide, API guide, Blog,&#8230;.<\/span><\/p>\n<blockquote><p>Xem th\u00eam vi\u1ec7c l\u00e0m IT h\u1ea5p d\u1eabn t\u1ea1i <a href=\"https:\/\/itviec.com\/nha-tuyen-dung\/wizeline?utm_source=blog_20102022&amp;utm_medium=anchor_text&amp;utm_campaign=daily\" target=\"_blank\" rel=\"noopener\">Wizeline.<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>\u0110\u1ecdc b\u1ea3n ti\u1ebfng Anh t\u1ea1i \u0111\u00e2y. Technical Writer l\u00e0 ng\u01b0\u1eddi \u201cphi\u00ean d\u1ecbch\u201d t\u00e0i li\u1ec7u k\u1ef9 thu\u1eadt th\u00e0nh ng\u00f4n ng\u1eef d\u1ec5 hi\u1ec3u. C\u00f4ng ngh\u1ec7 v\u00e0 s\u1ea3n ph\u1ea9m ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p k\u00e9o theo s\u1ef1 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd c\u1ee7a l\u0129nh v\u1ef1c technical writing. Khi xu h\u01b0\u1edbng n\u00e0y v\u1eabn \u0111ang ti\u1ebfp di\u1ec5n, c\u01a1 h\u1ed9i th\u0103ng ti\u1ebfn ho\u1eb7c [&hellip;]<\/p>\n","protected":false},"author":114,"featured_media":25181,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"categories":[94],"tags":[],"class_list":["post-25175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-su-nghiep-it"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technical Writer l\u00e0 g\u00ec? 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C\u00f4ng ngh\u1ec7 v\u00e0 s\u1ea3n ph\u1ea9m ng\u00e0y c\u00e0ng ph\u1ee9c t\u1ea1p k\u00e9o\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itviec.com\/blog\/technical-writer-la-gi\/\" \/>\n<meta property=\"og:site_name\" content=\"ITviec Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ITviec\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-04T03:07:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-01T08:41:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2022\/11\/technical-writer-blog-thumbnail-vi.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"337\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Linh Khanh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ITviec\" \/>\n<meta name=\"twitter:site\" content=\"@ITviec\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c vi\u1ebft b\u1edfi\" \/>\n\t<meta name=\"twitter:data1\" content=\"Linh Khanh\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data2\" content=\"19 ph\u00fat\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Technical Writer l\u00e0 g\u00ec? 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