{"id":18754,"date":"2020-02-28T11:24:54","date_gmt":"2020-02-28T04:24:54","guid":{"rendered":"https:\/\/itviec.com\/blog\/?p=18754"},"modified":"2025-01-13T15:16:44","modified_gmt":"2025-01-13T08:16:44","slug":"it-helpdesk-la-gi","status":"publish","type":"post","link":"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/","title":{"rendered":"H\u00e3y ng\u01b0ng ph\u00e1n x\u00e9t \u201cNh\u00e2n vi\u00ean IT HelpDesk m\u00e0 kh\u00f4ng bi\u1ebft l\u00e0m c\u00e1i n\u00e0y \u00e0?\u201d"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#Chao_anh_Tuan_Vi_sao_anh_lai_chon_theo_duoi_nghe_IT_HelpDesk\" >Ch\u00e0o anh Tu\u1ea5n. V\u00ec sao anh l\u1ea1i ch\u1ecdn theo \u0111u\u1ed5i ngh\u1ec1 IT HelpDesk?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#Theo_anh_dinh_nghia_thi_IT_HelpDesk_la_gi\" >Theo anh \u0111\u1ecbnh ngh\u0129a th\u00ec IT HelpDesk l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#Cong_viec_cua_mot_nguoi_lam_IT_Helpdesk\" >C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t ng\u01b0\u1eddi l\u00e0m IT Helpdesk?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#IT_HelpDesk_va_IT_Support_co_giong_nhau_khong_anh\" >IT HelpDesk v\u00e0 IT Support c\u00f3 gi\u1ed1ng nhau kh\u00f4ng anh?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#Sai_lam_dang_nho_trong_su_nghiep_lam_IT_HelpDesk_va_bai_hoc_anh_rut_ra_duoc\" >Sai l\u1ea7m \u0111\u00e1ng nh\u1edb trong s\u1ef1 nghi\u1ec7p l\u00e0m IT HelpDesk v\u00e0 b\u00e0i h\u1ecdc anh r\u00fat ra \u0111\u01b0\u1ee3c?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#Can_nhung_ky_nang_to_chat_gi_de_tro_thanh_IT_HelpDesk\" >C\u1ea7n nh\u1eefng k\u1ef9 n\u0103ng, t\u1ed1 ch\u1ea5t g\u00ec \u0111\u1ec3 tr\u1edf th\u00e0nh IT HelpDesk?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#Anh_thay_nhu_cau_tuyen_dung_va_co_hoi_phat_trien_su_nghiep_cua_IT_HelpDesk_nhu_the_nao\" >Anh th\u1ea5y nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p c\u1ee7a IT HelpDesk nh\u01b0 th\u1ebf n\u00e0o?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/itviec.com\/blog\/it-helpdesk-la-gi\/#Tai_lieu_anh_thuong_xuyen_tham_khao_trong_suot_su_nghiep_cua_minh\" >T\u00e0i li\u1ec7u anh th\u01b0\u1eddng xuy\u00ean tham kh\u1ea3o trong su\u1ed1t s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh?<\/a><\/li><\/ul><\/nav><\/div>\n\r\n<p><strong><em>Nh\u00e2n vi\u00ean IT HelpDesk l\u00e0 ng\u01b0\u1eddi x\u1eed l\u00fd c\u00e1c s\u1ef1 c\u1ed1 li\u00ean quan \u0111\u1ebfn m\u00e1y t\u00ednh, m\u00e1y in ho\u1eb7c h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7\u2026 cho ng\u01b0\u1eddi d\u00f9ng (end-user) v\u00e0 l\u00e0 ng\u01b0\u1eddi k\u1ebft n\u1ed1i gi\u1eefa doanh nghi\u1ec7p v\u1edbi end-user.<\/em><\/strong><\/p>\r\n\r\n\r\n\r\n<p>Nh\u00e2n vi\u00ean IT HelpDesk c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c m\u1ee9c l\u01b0\u01a1ng cao nh\u1ea5t kho\u1ea3ng 30 tri\u1ec7u\/th\u00e1ng m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i qu\u00e1 lo l\u1eafng v\u1ec1 v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u1ea5p. \u0110\u00e2y l\u00e0 con \u0111\u01b0\u1eddng \u0111\u00e1ng c\u00e2n nh\u1eafc cho nh\u1eefng b\u1ea1n mu\u1ed1n chuy\u1ec3n h\u01b0\u1edbng sang ng\u00e0nh IT nh\u01b0ng l\u1ea1i kh\u00f4ng \u0111\u1ee7 ki\u00ean nh\u1eabn v\u1edbi vi\u1ec7c h\u1ecdc l\u1eadp tr\u00ecnh.<\/p>\r\n\r\n\r\n\r\n<p>\u0110\u1ecdc b\u00e0i ph\u1ecfng v\u1ea5n c\u1ee7a ITviec v\u1edbi anh <strong>V\u0169 Anh Tu\u1ea5n<\/strong> &#8211; ng\u01b0\u1eddi c\u00f3 h\u01a1n 15 n\u0103m kinh nghi\u1ec7m l\u00e0m IT HelpDesk \u0111\u1ec3 bi\u1ebft:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Nh\u00e2n vi\u00ean IT HelpDesk l\u00e0 g\u00ec? C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean IT HelpDesk?<\/li>\r\n<li>K\u1ef9 n\u0103ng v\u00e0 t\u1ed1 ch\u1ea5t c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u1edf th\u00e0nh nh\u00e2n vi\u00ean IT HelpDesk?<\/li>\r\n<li>M\u1ee9c l\u01b0\u01a1ng v\u00e0 c\u01a1 h\u1ed9i ngh\u1ec1 nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean IT HelpDesk<\/li>\r\n<li>N\u1ed7i kh\u1ed5 c\u1ee7a nh\u1eefng nh\u00e2n vi\u00ean IT HelpDesk<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p><strong>Xem th\u00eam vi\u1ec7c l\u00e0m <a href=\"https:\/\/itviec.com\/viec-lam-it\/it-support?utm_medium=anchor_text_high&amp;utm_source=blog&amp;utm_campaign=it_helpdesk&amp;utm_content=it-helpdesk-la-gi\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">IT HelpDesk<\/a> tr\u00ean <a href=\"https:\/\/itviec.com\/?utm_medium=anchor_text_high&amp;utm_source=blog&amp;utm_campaign=itviec&amp;utm_content=it-helpdesk-la-gi\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"ITviec (opens in a new tab)\">ITviec<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n<p><!--more--><\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-ch-o-anh-tu-n-v-sao-anh-l-i-ch-n-theo-u-i-ngh-it-helpdesk\"><span class=\"ez-toc-section\" id=\"Chao_anh_Tuan_Vi_sao_anh_lai_chon_theo_duoi_nghe_IT_HelpDesk\"><\/span><strong>Ch\u00e0o anh Tu\u1ea5n. V\u00ec sao anh l\u1ea1i ch\u1ecdn theo \u0111u\u1ed5i ngh\u1ec1 IT HelpDesk?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Th\u1eadt ra c\u0169ng l\u00e0 c\u01a1 duy\u00ean. Sau khi anh h\u1ecdc qu\u1ea3n tr\u1ecb m\u1ea1ng ra th\u00ec tr\u01b0\u1eddng c\u00f3 ng\u1ecf l\u1eddi gi\u1eef anh \u1edf l\u1ea1i l\u00e0m \u1edf v\u1ecb tr\u00ed Technical Support. Anh \u0111\u1ed3ng \u00fd v\u00e0 l\u00e0m vi\u1ec7c \u1edf \u0111\u00f3\u00a0trong kho\u1ea3ng 3 n\u0103m, sau \u0111\u00f3 ti\u1ebfp t\u1ee5c theo \u0111u\u1ed5i ngh\u1ec1 n\u00e0y cho \u0111\u1ebfn t\u1eadn b\u00e2y gi\u1edd.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-theo-anh-nh-ngh-a-th-it-helpdesk-l-g\"><span class=\"ez-toc-section\" id=\"Theo_anh_dinh_nghia_thi_IT_HelpDesk_la_gi\"><\/span><strong>Theo anh \u0111\u1ecbnh ngh\u0129a th\u00ec IT HelpDesk l\u00e0 g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>IT HelpDesk l\u00e0 ng\u01b0\u1eddi x\u1eed l\u00fd c\u00e1c s\u1ef1 c\u1ed1 li\u00ean quan \u0111\u1ebfn m\u00e1y t\u00ednh, m\u00e1y in ho\u1eb7c h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7\u2026 cho ng\u01b0\u1eddi d\u00f9ng (end-user) v\u00e0 l\u00e0 ng\u01b0\u1eddi k\u1ebft n\u1ed1i gi\u1eefa doanh nghi\u1ec7p v\u1edbi end-user.\u00a0<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-c-ng-vi-c-c-a-m-t-ng-i-l-m-it-helpdesk\"><span class=\"ez-toc-section\" id=\"Cong_viec_cua_mot_nguoi_lam_IT_Helpdesk\"><\/span><strong>C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t ng\u01b0\u1eddi l\u00e0m IT Helpdesk?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>C\u00e1i n\u00e0y c\u00f2n t\u00f9y thu\u1ed9c v\u00e0o s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a t\u1eebng c\u00f4ng ty v\u00e0 quy m\u00f4 c\u00f4ng ty n\u1eefa.<\/p>\r\n\r\n\r\n\r\n<p>Ch\u1eb3ng h\u1ea1n, ng\u00e0y x\u01b0a l\u00fac anh l\u00e0m \u1edf tr\u01b0\u1eddng Saigontech th\u00ec c\u00f4ng vi\u1ec7c c\u1ee7a anh s\u1ebd bao g\u1ed3m: c\u00e0i m\u00e1y, b\u1ea3o tr\u00ec m\u00e1y cho c\u00e1c ph\u00f2ng lab sau m\u1ed7i h\u1ecdc k\u1ef3, h\u1ed7 tr\u1ee3 m\u00e1y in, k\u1ebft n\u1ed1i m\u1ea1ng cho nh\u00e2n vi\u00ean.<\/p>\r\n\r\n\r\n\r\n<p>Chuy\u1ec3n qua l\u00e0m cho c\u00f4ng ty ACACIA IT Vi\u1ec7t Nam th\u00ec anh ch\u1ee7 y\u1ebfu c\u00e0i \u0111\u1eb7t ph\u1ea7n c\u1ee9ng, ph\u1ea7n m\u1ec1m cho doanh nghi\u1ec7p v\u00e0 l\u1eafp \u0111\u1eb7t m\u1ea1ng.<\/p>\r\n\r\n\r\n\r\n<p>C\u00f2n \u1edf Manulife th\u00ec anh l\u00e0m theo d\u1ef1 \u00e1n. M\u1ed7i khi Manulife chu\u1ea9n b\u1ecb m\u1edf th\u00eam v\u0103n ph\u00f2ng m\u1edbi, anh s\u1ebd ph\u1ee5 tr\u00e1ch vi\u1ec7c:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>\u0111\u1ec1 xu\u1ea5t c\u00e1c thi\u1ebft b\u1ecb c\u1ea7n mua cho d\u1ef1 \u00e1n<\/li>\r\n<li>qu\u1ea3n l\u00fd kho thi\u1ebft b\u1ecb<\/li>\r\n<li>x\u1eed l\u00fd c\u00e1c s\u1ef1 c\u1ed1 m\u00e0 user b\u00e1o v\u1ec1 nh\u01b0: m\u00e1y kh\u00f4ng in \u0111\u01b0\u1ee3c, m\u1ea1ng kh\u00f4ng v\u00e0o \u0111\u01b0\u1ee3c, \u1ee9ng d\u1ee5ng n\u00e0y kh\u00f4ng \u0111\u0103ng nh\u1eadp \u0111\u01b0\u1ee3c&#8230;<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"609\" class=\"wp-image-18760\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-5-640x609.jpg\" alt=\"C\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t Nh\u00e2n vi\u00ean IT HelpDesk\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-5.jpg 640w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-5-300x285.jpg 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-5-200x190.jpg 200w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>\r\n<figcaption>Anh Tu\u1ea5n \u0111ang trao \u0111\u1ed5i v\u1edbi \u0111\u1ed3ng nghi\u1ec7p<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-it-helpdesk-v-it-support-c-gi-ng-nhau-kh-ng-anh\"><span class=\"ez-toc-section\" id=\"IT_HelpDesk_va_IT_Support_co_giong_nhau_khong_anh\"><\/span><strong>IT HelpDesk v\u00e0 IT Support c\u00f3 gi\u1ed1ng nhau kh\u00f4ng anh?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Th\u1eadt ra m\u00f4i tr\u01b0\u1eddng v\u00e0 v\u0103n h\u00f3a c\u1ee7a t\u1eebng t\u1ed5 ch\u1ee9c kh\u00e1c nhau th\u00ec c\u00e1ch g\u1ecdi kh\u00e1c nhau nh\u01b0ng v\u1ec1 b\u1ea3n ch\u1ea5t c\u00f4ng vi\u1ec7c th\u00ec 2 v\u1ecb tr\u00ed n\u00e0y l\u00e0 m\u1ed9t.<\/p>\r\n\r\n\r\n\r\n<blockquote>\r\n<p><em> Xem th\u00eam: <a href=\"https:\/\/itviec.com\/viec-lam-it\/it-support\/ho-chi-minh-hcm?utm_medium=anchor_text_mid&amp;utm_source=blog&amp;utm_campaign=viec_lam_it_support_hcm&amp;utm_content=it-helpdesk-la-gi\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">vi\u1ec7c l\u00e0m IT Support t\u1ea1i HCM<\/a><\/em><\/p>\r\n\r\n\r\n\r\n<p><em> Xem th\u00eam: <a href=\"https:\/\/itviec.com\/viec-lam-it\/it-support\/ha-noi?utm_medium=anchor_text_mid&amp;utm_source=blog&amp;utm_campaign=viec_lam_it_support_ha_noi&amp;utm_content=it-helpdesk-la-gi\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">vi\u1ec7c l\u00e0m IT Support t\u1ea1i HN<\/a><\/em><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-sai-l-m-ng-nh-trong-s-nghi-p-l-m-it-helpdesk-v-b-i-h-c-anh-r-t-ra-c\"><span class=\"ez-toc-section\" id=\"Sai_lam_dang_nho_trong_su_nghiep_lam_IT_HelpDesk_va_bai_hoc_anh_rut_ra_duoc\"><\/span><strong>Sai l\u1ea7m \u0111\u00e1ng nh\u1edb trong s\u1ef1 nghi\u1ec7p l\u00e0m IT HelpDesk v\u00e0 b\u00e0i h\u1ecdc anh r\u00fat ra \u0111\u01b0\u1ee3c?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Tr\u01b0\u1edbc \u0111\u00e2y khi c\u00f2n l\u00e0m \u1edf c\u00f4ng ty c\u0169, b\u00ean anh c\u00f3 nh\u1eadn vi\u1ebft h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p cho c\u00f4ng ty Chilai. Sau khi ho\u00e0n th\u00e0nh, ph\u1ea3i chu\u1ea9n b\u1ecb th\u00eam c\u00e1c file h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng (user-guide) \u0111\u1ec3 di\u1ec5n gi\u1ea3i cho h\u1ecd t\u1eebng b\u01b0\u1edbc m\u1ed9t.<\/p>\r\n\r\n\r\n\r\n<p>V\u00e0 anh \u0111\u01b0\u1ee3c s\u1ebfp giao nhi\u1ec7m v\u1ee5 chu\u1ea9n b\u1ecb user-guide li\u00ean quan \u0111\u1ebfn ph\u1ea7n qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, y\u00eau c\u1ea7u l\u00e0 ph\u1ea3i bao g\u1ed3m c\u1ea3 h\u00ecnh \u1ea3nh, video, nh\u1ea1c\u2026<\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\r\n<p><em>C\u0169ng nh\u01b0 khi em mua m\u1ed9t c\u00e1i tivi, \u0111i k\u00e8m v\u1edbi tivi s\u1ebd l\u00e0 cu\u1ed1n s\u00e1ch h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng. Thay v\u00ec anh vi\u1ebft cu\u1ed1n s\u00e1ch h\u01b0\u1edbng d\u1eabn d\u01b0\u1edbi d\u1ea1ng file c\u1ee9ng, anh s\u1ebd th\u1ef1c hi\u1ec7n n\u00f3 b\u1eb1ng file m\u1ec1m. N\u00f3 s\u1ebd \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y d\u01b0\u1edbi d\u1ea1ng video, h\u01b0\u1edbng d\u1eabn ch\u1ee9c n\u0103ng c\u1ee7a t\u1eebng n\u00fat, c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c n\u00fat, n\u00f3 li\u00ean k\u1ebft nh\u01b0 th\u1ebf n\u00e0o\u2026\u00a0<\/em><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p>L\u1ea7n \u0111\u00f3 c\u00f4ng ty anh kh\u00f4ng c\u00f3 ch\u00ednh s\u00e1ch c\u1ea5p m\u00e1y cho nh\u00e2n vi\u00ean n\u00ean anh ph\u1ea3i d\u00f9ng laptop c\u00e1 nh\u00e2n \u0111\u1ec3 vi\u1ebft c\u00e1c h\u01b0\u1edbng d\u1eabn n\u00e0y, m\u1ea5t kho\u1ea3ng 1 th\u00e1ng \u0111\u1ec3 ho\u00e0n th\u00e0nh. Sau khi nh\u1eadn \u0111\u01b0\u1ee3c file, kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i l\u00e0 c\u00f3 m\u1ed9t s\u1ed1 b\u01b0\u1edbc h\u1ecd kh\u00f4ng hi\u1ec3u v\u00e0 y\u00eau c\u1ea7u ch\u1ec9nh s\u1eeda chi ti\u1ebft h\u01a1n.<\/p>\r\n\r\n\r\n\r\n<p>Anh ngh\u0129 l\u00e0 c\u0169ng \u0111\u01a1n gi\u1ea3n, ch\u1ec9 c\u1ea7n th\u00eam m\u1ed9t v\u00e0i b\u01b0\u1edbc l\u00e0 \u0111\u01b0\u1ee3c nh\u01b0ng kh\u00f4ng ng\u1edd c\u00e1i laptop c\u1ee7a anh l\u1ea1i b\u1ecb h\u01b0 \u1ed5 c\u1ee9ng ngay l\u00fac \u0111\u00f3.<\/p>\r\n\r\n\r\n\r\n<p>V\u00ec tr\u01b0\u1edbc \u0111\u00f3 anh kh\u00f4ng sao l\u01b0u (backup) n\u00ean t\u1ea5t c\u1ea3 nh\u1eefng d\u1eef li\u1ec7u \u0111\u00e3 l\u00e0m tr\u01b0\u1edbc kia m\u1ea5t h\u1ebft v\u00e0 anh ph\u1ea3i l\u00e0m l\u1ea1i t\u1eeb \u0111\u1ea7u.<\/p>\r\n\r\n\r\n\r\n<p>C\u00f4ng s\u1ee9c c\u1ee7a anh coi nh\u01b0 l\u00e3ng ph\u00ed m\u1ed9t c\u00e1ch v\u00f4 \u00edch. V\u00e0 anh ph\u1ea3i t\u1ed1n th\u00eam c\u1ea3 th\u00e1ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n l\u1ea1i.<\/p>\r\n\r\n\r\n\r\n<p>Sau s\u1ef1 c\u1ed1 \u1ea5y, anh b\u1ecb s\u1ebfp la d\u00f9 kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u00e0n n\u00e0n g\u00ec. V\u00e0 anh r\u00fat ra b\u00e0i h\u1ecdc cho m\u00ecnh l\u00e0 nh\u1ea5t \u0111\u1ecbnh ph\u1ea3i backup d\u1eef li\u1ec7u m\u1ed7i ng\u00e0y.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Anh quy\u1ebft \u0111\u1ecbnh tr\u1ea3 ti\u1ec1n \u0111\u1ec3 s\u1eed d\u1ee5ng Azure &#8211; d\u1ecbch v\u1ee5 \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y (Cloud) c\u1ee7a Microsoft. Sau khi l\u00e0m xong c\u00f4ng vi\u1ec7c, nh\u1eefng th\u00f4ng tin v\u00e0 file quan tr\u1ecdng anh s\u1ebd t\u1ea3i l\u00ean \u0111\u00f3 v\u00e0 l\u01b0u l\u1ea1i. VD nh\u01b0: file Excel, Word hay file c\u00e0i \u0111\u1eb7t.<\/p>\r\n\r\n\r\n\r\n<p>Khi n\u00e0o c\u1ea7n l\u00e0m, anh ch\u1ec9 c\u1ea7n l\u00ean \u0111\u00f3 l\u1ea5y xu\u1ed1ng l\u00e0 \u0111\u01b0\u1ee3c.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-c-n-nh-ng-k-n-ng-t-ch-t-g-tr-th-nh-it-helpdesk\"><span class=\"ez-toc-section\" id=\"Can_nhung_ky_nang_to_chat_gi_de_tro_thanh_IT_HelpDesk\"><\/span><strong>C\u1ea7n nh\u1eefng k\u1ef9 n\u0103ng, t\u1ed1 ch\u1ea5t g\u00ec \u0111\u1ec3 tr\u1edf th\u00e0nh IT HelpDesk?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Th\u1ee9 nh\u1ea5t, anh l\u00e0m vi\u1ec7c v\u00e0 ti\u1ebfp x\u00fac v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi, anh th\u1ea5y quan tr\u1ecdng nh\u1ea5t v\u1eabn l\u00e0 th\u00e1i \u0111\u1ed9. Ch\u1ec9 c\u1ea7n c\u00f3 th\u00e1i \u0111\u1ed9 t\u1ed1t th\u00ec s\u1ebd d\u1ec5 ph\u00e1t tri\u1ec3n. Kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i c\u00f3 b\u1eb1ng c\u1ea5p x\u1ecbn ho\u1eb7c nhi\u1ec1u k\u1ef9 n\u0103ng cao si\u00eau.<\/p>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\r\n<p><em>Anh l\u1ea5y v\u00ed d\u1ee5 v\u1ec1 b\u1ea3n th\u00e2n m\u00ecnh. L\u00fac tr\u01b0\u1edbc c\u00f2n l\u00e0m \u1edf tr\u01b0\u1eddng, anh nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u \u0111\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p t\u1eeb c\u1ea5p tr\u00ean \u0111\u1ec3 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c. Anh r\u1ea5t y\u00eau th\u00edch c\u00f4ng ngh\u1ec7 n\u00ean th\u1ea5y r\u1ea5t h\u1ee9ng th\u00fa v\u1edbi vi\u1ec7c t\u00ecm hi\u1ec3u v\u1ec1 ch\u00fang.<\/em><\/p>\r\n<p><em>Anh ch\u1ee7 \u0111\u1ed9ng h\u1ecfi nh\u1eefng ng\u01b0\u1eddi gi\u1ecfi m\u00e0 anh bi\u1ebft, h\u1ecfi c\u00e1c th\u1ea7y v\u00e0 c\u00e1c b\u1ea1n<\/em> v\u00ec<em> th\u1eddi \u0111\u00f3 th\u00f4ng tin ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u0103ng t\u1ea3i c\u00f4ng khai tr\u00ean Internet nhi\u1ec1u nh\u01b0 b\u00e2y gi\u1edd<\/em>.<\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\r\n<p><em>Th\u1ea5y \u0111\u01b0\u1ee3c s\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 ham h\u1ecdc h\u1ecfi c\u1ee7a anh, s\u1ebfp anh (v\u00e0 c\u0169ng l\u00e0 th\u1ea7y anh) cho anh \u0111i h\u1ecdc th\u00eam \u0111\u1ec3 c\u00f3 th\u1ec3 tham gia tr\u1ee3 gi\u1ea3ng trong tr\u01b0\u1eddng. Anh \u0111\u01b0\u1ee3c t\u00e0i tr\u1ee3 100% h\u1ecdc ph\u00ed \u0111\u1ec3 tham gia c\u00e1c kh\u00f3a h\u1ecdc li\u00ean quan \u0111\u1ebfn k\u1ef9 n\u0103ng \u0111\u1ee9ng l\u1edbp, gi\u1ea3ng d\u1ea1y\u2026 t\u1eeb c\u00e1c gi\u00e1o vi\u00ean tr\u01b0\u1eddng \u0110H S\u01b0 ph\u1ea1m k\u1ef9 thu\u1eadt.\u00a0<\/em><\/p>\r\n<\/blockquote>\r\n\r\n\r\n\r\n<p>Th\u1ee9 hai, anh khuy\u1ebfn kh\u00edch b\u1ea1n n\u00e0o c\u00f3 \u00fd \u0111\u1ecbnh theo \u0111u\u1ed5i ngh\u1ec1 n\u00e0y n\u00ean trau d\u1ed3i kh\u1ea3 n\u0103ng \u0103n n\u00f3i, ngo\u1ea1i giao.<\/p>\r\n\r\n\r\n\r\n<p>Gi\u1ea3i ph\u00e1p t\u1ea1m th\u1eddi m\u00e0 m\u00ecnh \u0111\u01b0a ra c\u00f3 th\u1ec3 ch\u01b0a gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a user nh\u01b0ng m\u00ecnh c\u0169ng n\u00ean kh\u00e9o l\u00e9o trong \u0103n n\u00f3i, ph\u1ea3i bi\u1ebft c\u00e1ch khi\u1ebfn ng\u01b0\u1eddi ta vui v\u1ebb ch\u1ea5p nh\u1eadn.<\/p>\r\n\r\n\r\n\r\n<p>Ch\u1eb3ng h\u1ea1n anh s\u1ebd n\u00f3i: <em>\u201cth\u1eddi \u0111i\u1ec3m n\u00e0y em ch\u01b0a t\u00ecm \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p, anh\/ch\u1ecb c\u00f3 th\u1ec3 ch\u1edd th\u00eam 1-2 ng\u00e0y \u0111\u1ec3 em t\u00ecm gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 cho anh\/ch\u1ecb \u0111\u01b0\u1ee3c kh\u00f4ng\u201d<\/em><\/p>\r\n\r\n\r\n\r\n<p>Th\u1eadt ra, b\u1ea3n th\u00e2n anh kh\u00f4ng c\u00f3 khi\u1ebfu \u0103n n\u00f3i nh\u01b0ng b\u00f9 l\u1ea1i anh r\u1ea5t h\u00f2a \u0111\u1ed3ng v\u00e0 vui v\u1ebb n\u00ean m\u1edbi theo ngh\u1ec1 \u0111\u01b0\u1ee3c l\u00e2u \u0111\u1ebfn v\u1eady.<\/p>\r\n\r\n\r\n\r\n<p><em>Anh nh\u1edb c\u00f3 m\u1ed9t l\u1ea7n khi anh c\u00e0i m\u00e1y cho kh\u00e1ch h\u00e0ng xong th\u00ec h\u1ecd nh\u1edd anh s\u1eeda gi\u00fap c\u00e1i b\u00f3ng \u0111i\u1ec7n b\u1ecb h\u01b0. V\u00ec \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 chuy\u00ean m\u00f4n c\u1ee7a anh n\u00ean anh c\u0169ng n\u00f3i r\u00f5 l\u00e0 kh\u00f4ng bi\u1ebft v\u00e0 \u0111\u1ec1 ngh\u1ecb h\u1ecd g\u1ecdi k\u1ef9 thu\u1eadt t\u00f2a nh\u00e0 l\u00ean ki\u1ec3m tra. Th\u1ebf \u0111\u1ea5y m\u00e0 h\u1ecd l\u1ea1i tr\u00e1ch anh, b\u1ea3o anh l\u00e0m IT HelpDesk m\u00e0 kh\u00f4ng bi\u1ebft c\u00e1i n\u00e0y, c\u00e1i kia\u2026<\/em><\/p>\r\n\r\n\r\n\r\n<p>G\u1eb7p tr\u01b0\u1eddng h\u1ee3p n\u00e0y m\u00e0 m\u00ecnh kh\u00f4ng vui v\u1ebb ho\u1eb7c kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng ch\u1ecbu \u0111\u1ef1ng th\u00ec sao c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd h\u00e0i l\u00f2ng \u0111\u01b0\u1ee3c.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"385\" class=\"wp-image-18759\" src=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-4-640x385.jpg\" alt=\"it-helpdesk-la-gi-2\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-4.jpg 640w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-4-300x181.jpg 300w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-4-768x462.jpg 768w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2020\/02\/anh-Tu\u1ea5n-4-200x120.jpg 200w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>\r\n<figcaption>Anh Tu\u1ea5n (ngo\u00e0i c\u00f9ng b\u00ean tr\u00e1i) v\u00e0 c\u00e1c \u0111\u1ed3ng nghi\u1ec7p t\u1ea1i Manulife Vietnam<\/figcaption>\r\n<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-anh-th-y-nhu-c-u-tuy-n-d-ng-v-c-h-i-ph-t-tri-n-s-nghi-p-c-a-it-helpdesk-nh-th-n-o\"><span class=\"ez-toc-section\" id=\"Anh_thay_nhu_cau_tuyen_dung_va_co_hoi_phat_trien_su_nghiep_cua_IT_HelpDesk_nhu_the_nao\"><\/span><strong>Anh th\u1ea5y nhu c\u1ea7u tuy\u1ec3n d\u1ee5ng v\u00e0 c\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n s\u1ef1 nghi\u1ec7p c\u1ee7a IT HelpDesk nh\u01b0 th\u1ebf n\u00e0o?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Anh ngh\u0129 m\u1ed9t b\u1ea1n m\u1edbi ra tr\u01b0\u1eddng kh\u00f4ng kh\u00f3 \u0111\u1ec3 ki\u1ebfm \u0111\u01b0\u1ee3c vi\u1ec7c l\u00e0m IT HelpDesk. Y\u00eau c\u1ea7u tuy\u1ec3n d\u1ee5ng b\u00e2y gi\u1edd \u0111\u00e3 tho\u00e1ng h\u01a1n x\u01b0a v\u00e0 c\u0169ng kh\u00f4ng qu\u00e1 ch\u00fa tr\u1ecdng v\u00e0o b\u1eb1ng c\u1ea5p.\u00a0<\/p>\r\n\r\n\r\n\r\n<p><em>V\u00ed d\u1ee5: b\u1ea1n ch\u1ec9 c\u1ea7n tham gia kh\u00f3a h\u1ecdc \u0110\u00e0o t\u1ea1o qu\u1ea3n tr\u1ecb m\u1ea1ng Cisco CCNA hay CCNP t\u1ea1i <a href=\"https:\/\/vnpro.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"vnpro.vn (opens in a new tab)\">vnpro.vn<\/a> v\u00e0 l\u1ea5y ch\u1ee9ng ch\u1ec9 l\u00e0 \u0111\u00e3 c\u00f3 th\u1ec3 \u0111i l\u00e0m \u0111\u01b0\u1ee3c r\u1ed3i, kh\u00f4ng c\u1ea7n ph\u1ea3i c\u00f3 b\u1eb1ng \u0110\u1ea1i h\u1ecdc tr\u01b0\u1eddng n\u00e0y, tr\u01b0\u1eddng kia.<\/em><\/p>\r\n\r\n\r\n\r\n<p>Tuy nhi\u00ean, anh th\u1ea5y ngh\u1ec1 n\u00e0y kh\u00f3 th\u0103ng ti\u1ebfn. Ch\u1ec9 khi may m\u1eafn g\u1eb7p \u0111\u01b0\u1ee3c m\u00f4i tr\u01b0\u1eddng t\u1ed1t th\u00ec m\u1edbi c\u00f3 th\u1ec3 th\u0103ng ti\u1ebfn \u0111\u01b0\u1ee3c. B\u1eaft \u0111\u1ea7u s\u1ebd l\u00e0 Leader, sau \u0111\u00f3 l\u00ean Supervisor v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 Head of IT.<\/p>\r\n\r\n\r\n\r\n<p>M\u1ee9c l\u01b0\u01a1ng cho IT HelpDesk c\u0169ng kh\u00f3 n\u00f3i l\u1eafm v\u00ec c\u00f3 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa c\u00f4ng ty Vi\u1ec7t Nam v\u1edbi c\u00f4ng ty n\u01b0\u1edbc ngo\u00e0i. M\u1ee9c cao nh\u1ea5t m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ebd r\u01a1i v\u00e0o kho\u1ea3ng 30 tri\u1ec7u\/th\u00e1ng.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"h-t-i-li-u-anh-th-ng-xuy-n-tham-kh-o-trong-su-t-s-nghi-p-c-a-m-nh\"><span class=\"ez-toc-section\" id=\"Tai_lieu_anh_thuong_xuyen_tham_khao_trong_suot_su_nghiep_cua_minh\"><\/span><strong>T\u00e0i li\u1ec7u anh th\u01b0\u1eddng xuy\u00ean tham kh\u1ea3o trong su\u1ed1t s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p>Th\u1eadt ra h\u1ea7u h\u1ebft c\u00e1c ki\u1ebfn th\u1ee9c c\u0103n b\u1ea3n \u00e1p d\u1ee5ng trong c\u00f4ng vi\u1ec7c anh \u0111\u1ec1u \u0111\u00e3 h\u1ecdc trong tr\u01b0\u1eddng. Khi \u0111i l\u00e0m, g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec m\u1edbi, ch\u01b0a r\u00f5 anh m\u1edbi l\u00ean Google \u0111\u1ec3 t\u00ecm ki\u1ebfm th\u00eam.<\/p>\r\n\r\n\r\n\r\n<p>Hi\u1ec7n t\u1ea1i th\u00ec trang web anh y\u00eau th\u00edch v\u00e0 hay truy c\u1eadp nhi\u1ec1u l\u00e0 trang quantrimang.com. Trang web n\u00e0y c\u00f3 nhi\u1ec1u b\u00e0i vi\u1ebft, th\u1ee7 thu\u1eadt li\u00ean quan \u0111\u1ebfn c\u00f4ng ngh\u1ec7 m\u00e1y t\u00ednh, h\u01b0\u1edbng d\u1eabn v\u1ec1 ph\u1ea7n m\u1ec1m, ph\u1ea7n c\u1ee9ng\u2026 kh\u00e1 hay \u0111\u1ec3 theo d\u00f5i.<\/p>\r\n<p><!--more--><\/p>\r\n<p><strong>Ti\u1ec3u s\u1eed:<\/strong><\/p>\r\n<p>Anh Tu\u1ea5n t\u1ed1t nghi\u1ec7p ng\u00e0nh Qu\u1ea3n tr\u1ecb m\u1ea1ng tr\u01b0\u1eddng \u0110H Saigontech. G\u1ea7n 14 n\u0103m k\u1ec3 t\u1eeb khi ra tr\u01b0\u1eddng, anh v\u1eabn \u0111ang ti\u1ebfp t\u1ee5c theo \u0111u\u1ed5i con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p c\u1ee7a m\u1ed9t IT HelpDesk. Tr\u01b0\u1edbc \u0111\u00e2y, anh t\u1eebng l\u00e0m vi\u1ec7c t\u1ea1i c\u00f4ng ty <a href=\"https:\/\/itviec.com\/nha-tuyen-dung\/manulife-vietnam?utm_medium=anchor_text_mid&amp;utm_source=blog&amp;utm_campaign=manulife_vietnam&amp;utm_content=it-helpdesk-la-gi\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Manulife Vietnam (opens in a new tab)\">Manulife Vietnam<\/a>. Hi\u1ec7n t\u1ea1i, anh \u0111ang l\u00e0m v\u1ecb tr\u00ed IT Support Coordinator t\u1ea1i Four Hands.<\/p>\r\n\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"200\" class=\"wp-image-5668 aligncenter\" src=\"\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png\" alt=\"Robby2\" srcset=\"https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-200x200.png 200w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2-60x60.png 60w, https:\/\/itviec.com\/blog\/wp-content\/uploads\/2015\/07\/Robby2.png 300w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n<p style=\"text-align: center;\"><strong>B\u1ea1n th\u1ea5y b\u00e0i vi\u1ebft hay v\u00e0 c\u1ea7n thi\u1ebft v\u1edbi nhi\u1ec1u ng\u01b0\u1eddi? \u0110\u1eebng ng\u1ea1i nh\u1ea5n n\u00fat Share b\u00ean d\u01b0\u1edbi nh\u00e9.<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"has-text-align-center\" style=\"text-align: center;\"><strong>V\u00e0 \u0111\u1eebng qu\u00ean tham kh\u1ea3o <a href=\"https:\/\/itviec.com\/viec-lam-it\/it-support?utm_medium=anchor_text_low&amp;utm_source=blog&amp;utm_campaign=viec_lam_it_support_it_support&amp;utm_content=it-helpdesk-la-gi\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">vi\u1ec7c l\u00e0m IT HelpDesk\/ IT Support<\/a> tr\u00ean ITviec<\/strong><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Nh\u00e2n vi\u00ean IT HelpDesk l\u00e0 ng\u01b0\u1eddi x\u1eed l\u00fd c\u00e1c s\u1ef1 c\u1ed1 li\u00ean quan \u0111\u1ebfn m\u00e1y t\u00ednh, m\u00e1y in ho\u1eb7c h\u1ec7 th\u1ed1ng c\u00f4ng ngh\u1ec7\u2026 cho ng\u01b0\u1eddi d\u00f9ng (end-user) v\u00e0 l\u00e0 ng\u01b0\u1eddi k\u1ebft n\u1ed1i gi\u1eefa doanh nghi\u1ec7p v\u1edbi end-user. Nh\u00e2n vi\u00ean IT HelpDesk c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c m\u1ee9c l\u01b0\u01a1ng cao nh\u1ea5t kho\u1ea3ng 30 tri\u1ec7u\/th\u00e1ng m\u00e0 kh\u00f4ng c\u1ea7n [&hellip;]<\/p>\n","protected":false},"author":87,"featured_media":18761,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","footnotes":""},"categories":[99,94],"tags":[10127],"class_list":["post-18754","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-developer","category-su-nghiep-it","tag-it-helpdesk"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT HelpDesk l\u00e0 g\u00ec? Nh\u00e2n vi\u00ean IT Helpdesk l\u00e0 l\u00e0m g\u00ec?<\/title>\n<meta name=\"description\" content=\"Tuy quan tr\u1ecdng trong c\u00f4ng ty nh\u01b0ng IT HelpDesk v\u1eabn ph\u1ea3i nghe &quot;L\u00e0 IT m\u00e0 kh\u00f4ng bi\u1ebft l\u00e0m c\u00e1i n\u00e0y?&quot;. 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Nh\u00e2n vi\u00ean IT Helpdesk l\u00e0 l\u00e0m g\u00ec?","description":"Tuy quan tr\u1ecdng trong c\u00f4ng ty nh\u01b0ng IT HelpDesk v\u1eabn ph\u1ea3i nghe \"L\u00e0 IT m\u00e0 kh\u00f4ng bi\u1ebft l\u00e0m c\u00e1i n\u00e0y?\". 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